Rated 4 out of 5 by Dave621 American Traveller
Overall, we found the hotel to be quite nice. It is in an excellent area and the staff is excellent in all respects. Our room was quite large and had all of the amenities which we needed.
There were a few drawbacks. The bathrooms are quite antiquated with only one small sink and no counter space. The shower had good water pressure but the overall space is very tight and at times I felt like an acrobat while trying to shower. We also had hoped for a better view than the building next store.
Finally, and this one bugged us because it's so easily correctable, the only way to get ice was by calling room service. This is quite petty for a major hotel chain. The heavy daily charge to use the internet seems like gouging, especially when smaller, less expensive hotels provide it as a free service.
The plusses outweighed the minuses, however, so we would probably stay here again.
September 14, 2012
Rated 4 out of 5 by QueenBNW1 Perfect Location
I've stayed here 10 times in the last year. Sure, the décor in the rooms is a little dated, but the staff is so nice and the location and price can't be beat. Most British hotels have teeny tiny rooms and even smaller bathrooms so you have to adjust expectations before coming here from the States.
April 12, 2014
Rated 5 out of 5 by London2013 Excellent stay and excellent service!
I had a wonderful stay at the Park Lane Hotel, which was a surprise for my wife.
The room was great, and very spacious, and the staff were very very helpful in assisting with my efforts for surprise - From the waiters in the bar, the concierge, and restaurant gave me fantastic treatment, and made sure we were looked after!
What a great stay, and I am certainly in the good books with the wife!
Thanks very much!
February 18, 2013
Rated 4 out of 5 by blahblahblah123 April Visit
The hotel has a great location and on avaregare the room sizes are good. The air conditioning needs improvement as it does not work and th rooms can be stuffy.
As I platinum member I do not find I get any extra eprks as I wait long for my room to be ready and my complimentary water is only replensihed if I ask.
April 7, 2014
Rated 1 out of 5 by GN2013 Significantly below my expectations
After a 10-hour flight, I was hoping to go to my hotel, sleep and recover energies. Unfortunately, my room was not ready, so needed to wait for more than 2 hours. Then, the room was VERY small and had an odd smell. The faucets at the bath didn't work and the shower was broken. Finally, the hotel staff didn't seem to care. I will never go back to this hotel and would never recommend it to my family and friends.
April 18, 2013
Rated 1 out of 5 by KDM1966 Dated and inattentive
My room was very dated in décor, had an old TV and even tea and coffee had to be ordered - don't see many hotels that don't provide this in the room. In the bathroom the toilet had a wooden seat and that just seems wrong to me for a hotel. The staff were very slow and at times inattentive. I spent 15 minutes waiting for someone to come and see me and take an order. For the price I paid I expected a lot better.
May 11, 2013
Rated 1 out of 5 by zin1009 Horrible experience
The Park Line is no longer a good place for business trips. Too noisy when events are organized downstairs as this old venue is absolutely not soundproof and that happened twice during the week I spent there.
While being a regular and what I thought was a good customer of the Sheraton Park Lane, I am not happy with the new positioning of the hotel, and will avoid going there after this terrible experience.
November 3, 2013
Rated 1 out of 5 by alex56 welcome in the hotel was very poor
I was immidiately feeling un-corfortable - I have been asked to paid in advance for all my stayng. Never happen before.
I have been promised to get a room upgrade as soon as was avalilable: no upgrade >no answer
I was charged of the breakfast while I was told that was for free for two of us. I had to make escalation to get it..
I was really un happy and it wasone of the few stay I am doing with my family :-(
May 20, 2013
Rated 5 out of 5 by WendyS A London Experience
Beautiful architecture from London buildings at their best.
The staff are some of the friendliest of any hotel (a feature of Sheraton Hotels around the world in my experience).
After a hard day in Bond Street we were ready for bed to watch The Voice at 7pm and ordered room service. Second to none! Beautifully served and we giggled like children and will go to bed early next time just for the same experience.
April 30, 2013
Rated 2 out of 5 by Robin18 Antiquated bathroom and heating/aircon
The bathroom was very tired. Fittings were ancient and clunky. Bath plug hole (?) was rusty. Using the mixer tap resulted in scalding hot or freezing cold shower. Bathroom door would not stay shut on it's own. Towel rail was on full blast and could not be turned off, making the room uncomfortably hot. The "aircon" was an old stand alone feature. Too noisy to use.
Would I pay £200+ to stay here ? No way.
December 2, 2013
Rated 2 out of 5 by spg123 This hotel needs renovation
Staff was very nice and helpful and provided me with everything I asked for, although they did not ask me how my stay was (since I had a few improvement comments)
Bathrooms are very very old as well as old fashioned, paint has disappeared in some places and is bladdering in others, mirror with black spots, flush was not working
The rest of the hotel is also old ( pattern on the carpet has become invisible)
June 18, 2012
Rated 5 out of 5 by chooch Heart of London
This hotel was right in the heart of London. We were able to walk to many parks, restaurants, even Buckingham Palace. The concierge was a great help in guiding us to things we needed and wanted. The view from our room was lacking, we overlooked a roof top, and faced another building. The room had kind of an old world charm about it, which was nice because it did NOT feel like a cookie cutter hotel room.
May 19, 2012
Rated 5 out of 5 by Jamie24 A Unique English Hotel
The PLH is the consumate English hotel situated in Mayfair/Picadilly and walking distance to great restaurants and museums. Though the facilities of the hotel are limited vis a vis swimming pool or oversized rooms, the location adjacent to Green Park and Buckingham Palace and the flavour of the hotel trumps any deficiencies. It is a fun and unique hotel with attentive and professional staff. Thank you
January 22, 2013
Rated 1 out of 5 by James104 Disappointing
Rooms are of decent size and the staff somewhat helpful. But the hotel failed to deliver the morning newspaper I had ordered, the prices for breakfast are obscenely high, and the charges for internet use are extravagant. There are also essentially no meaningful or useful benefits for SPG members. With the exception of a couple of airport hotels I shall not be staying at Sheraton hotels in the future.
December 13, 2011
Rated 3 out of 5 by srtomas Stay in room 326, Oct 20 through 22
Room was small, and close to elevators and noisy service area-when we asked to be moved we were told they would get in touch with us next day-never heard a thing despite asking several addiitonal times. A/C switch didn't work, faucet and shower leaked and room was very tired.
We have three rooms reserved in June 2013 for a family trip, but are probably going to try smewhere else based on this visit.
October 26, 2012
Rated 1 out of 5 by muirview park lane stay room 341
as a platinum member with 28 stays this year at starwood properties I would rate this hotel at the bottom of my list. I was upgraded to an executive room. The room though large was sparsely decorated lacked amenities ie drinking glasses etc furnishing were basic ikea type no temperature control other than opening window. I feel this hotel does not live up to the standards I expect from sheraton
November 29, 2013
Rated 2 out of 5 by ATL787 Don't waste extra points on a Park View Executive room
I used points for a 3 night stay, and used extra points to book a Park View Executive room for the stay, instead of getting stuck with a back alley view classic room at the standard rate. We arrive a bit ealier than check-in time, the rude French receptionist tells us to come back in an hour or so and it would be ready. We come back 2 hours later and wait another 20 minutes for a room that we get switched to. Both original an new rooms were facing the back alley of the hotel. Completel opposite of what I booked and used extra points for. Completely unsatisfied with this, the rude French lady couldn't care less, and said it was an Executive room and Park View is not garuanteed. She did switch us to an apropriate park view room for the 2nd and 3rd night, but only after myuch protest. Would not recommend this property. Old, and there are plenty of other hotels closer to the action in London.
May 24, 2013
Rated 2 out of 5 by Jeff54321 No doubt owners are happy about their profits
... At the cost of service and maintenance to customers. Every morning and evening we couldn't get anyone to answer the phone and lines were long in the lobby. Room cleaning was shoddy. Rooms are badly in need of refurbishment. Our shower leaked, bathroom floor chipped, carpets worn.
The worst was when checking out the desk person was yelling at a guest who was very politely, but clearly in a
July 3, 2012
Rated 4 out of 5 by Herdy Great Location/Outstanding Service
Our stay began before we arrived. While in Rome for Christmas, I sent an email to the hotel asking them to put 2 large bottles of water in our room and to make us a dinner reservation at a place close to the hotel that would not require us to change clothes, as we were going to arrive around 7pm. The Concierge responded within the hour to tell me that all was taken care of and asking if we needed anything further.
The hotel proved to be the perfect location for us. All of our needs were met and then some. The big treat at the hotel was meeting the hotel's Executive Chef. He is such a gentleman and a kind and caring professional. He has been awarded the MBE from the Queen as the result of his outstanding service to the community. This is a man and a hotel that gives back and that is very important to us.
The hotel gave us an outstanding value for our money and we highly recommend it to you.
January 5, 2012
Rated 4 out of 5 by EclecticGuy A grand and gracious hotel
The Park Lane has plenty of old-world style and comfort in a superb location. It could use a little sprucing up in places. Ask for a park view and you'll be happy. The Palm Court has been kept in pristine condition, exquisite and distinctively London. A great place for afternoon tea or late-night cocktails. The staff works hard to honor requests. If you get a good room, you'll enjoy the stay.
February 11, 2013
Rated 4 out of 5 by Eddier October 2013
This was our second stay at the Park Lane. The property is quite nice and we love the ambience.
I would avoid room 821 if you one of those who needs quiet at night. It is adjacent the service elevators and the mechanical noise from the elevators was quite loud sometimes.
Love the neighborhood, particularly the Mayfair area a block over from the hotel. Wonderful, small restaurants and shops.
October 14, 2013
Rated 2 out of 5 by BeenAround What a shame
The Park Lane has an exceptional location but clear underinvestment has left it with dingy rooms (no color/decorations/minimal paintings), obsolete bathrooms and some alleged doubles that would be considered small as singles.
With reasonable investment, the location would make this very attractive London destination. Now it wouldn't be on a recommended list except at a very attractive price.
December 18, 2012
Rated 5 out of 5 by Austonian Excellent Choice
Thoroughly enjoyed this quaint hotel while in London. Staff was friendly and rooms were very large and nice. I especially liked the tall ceilings and the period bathroom fixtures which were a nice touch. The hotel lounge was classy and was consistent with the photos online and of what you would expect in a high-end hotel in this part of town. Excellent concierge desk. I recommend this hotel.
October 16, 2012
Rated 4 out of 5 by Stanio Staff
Staff very friendly and accommodating
May 7, 2014
Rated 2 out of 5 by Eljorge Best avoided
I would be happy with this hotel if it were a 2 or a three star hotel, but it is really subpart compared with other SPG and Sheraton hotels I've stayed with across the world.
April 25, 2014
Rated 3 out of 5 by Hemi50 This hotel needs upgrades
I was greeted with a non welcome, welcome. Our rooms were not ready, told one hour, when we returned one was ready the other took another hour. I was told they would call me when it was ready but they didn't.
One elevator worked but the othere didn't. The one that did tried to close the doors on me.
The floors in the halls and rooms squeaked so lould I thourght I woould wake everyone.
October 13, 2012
Rated 3 out of 5 by JayD Nice location, but...
Nice old hotel, great location. If it's hot in London you won't be comfortable in the rooms - air conditioning is poor and to get fresh air from the window means a lot of street noise. I always want to come back to this hotel, but the last two times the service has been hit or miss. Nice people, just don't seem to coordinate well on requests. Price is typically best for SPG in London.
June 28, 2012
Rated 3 out of 5 by GPCSF Great Location, Not So Great Hotel
I stayed at an Executive Room for slightly under 300 GBP. The room was good size but quite old. The bathroom was updated but the carpet and curtains were old and needs to be cleaned. Location is great but suggest other hotels in the same location. BTW we complained about tobacco odor coming into the bathroom. Apparently the hotel is not smoke free. Most other Starwood properties are.
December 19, 2012
Rated 4 out of 5 by Scott454 Perfect London sightseeing
Not one of the newest or most appointed SPG property, but it is the perfect hotel to base yourselves out of.You couldn't ask for a better location and friendlier staff. Concierge is first rate. Had a problem with first room due to wear and tear but was upgraded to a better room after discussing with staff. Would encourage anyone to stay here during there visit to beautiful London.
November 8, 2013
Rated 1 out of 5 by 2183698370928310 This hotel has 30-40 year old furniture and bathroom facilities
Carpet, furniture, bathroom facilities are from the 70ties, windows do not isolate - you can hear the air conditions and party noise from surrounding buildings all night, air is totally sticky but window opening is not an option due to above mentioned noice. Rooms are tiny, also walls to neighboring rooms are not isolated, so you can enjoy the cough of your neighbors with them.
December 2, 2013