Rated 1 out of 5 by Chan2312 Very poor
The hotel does not befit one with the Sheraton name. The fittings were extremely old, dirty compared to other hotels of this standard and the in room facilities very poor. Two examples are kettles and minibars not provided in the rooms.
July 9, 2014
Rated 2 out of 5 by Pumba2 Great Location but Tired
The location couldn't be better. The hotel itself is tired. The A/C wasn't up to the hot weather. Was not recognized appropriately as a VIP Platinum SPG Member. Been here many times before, unlikely to come back.
July 21, 2014
Rated 1 out of 5 by NewYork1547 Worst SPG experience I've ever had
The first night of my stay, the hotel had a party in its ballroom - it was so loud that my bed was 'thudding,' and even with earplugs I could not sleep until it was over. It was by far the worst experience I have ever had in any SPG hotel. Perhaps if it had been a different weekend, I would have had a better experience; as it was, this stay was entirely dissatisfying and well below SPG standards. I was placed on floor 1 of the hotel despite being Platinum status and was told the hotel was full so there were no options to move.
As further note of the hotel's neglect, the towels were fraying and the toilet had not been properly cleaned.
January 20, 2014
Rated 3 out of 5 by Sweenem Short Business Stay
Short London stay for business disappointed with value I expected from such a grand hotel.
Room was probably one of the smallest rooms I have ever stayed in.You could barely get passed the entrance and bed with the luggage. Room and window so small that I needed lights during the day despite the blazing sunshine Bathroom dated and whilst clean looked grotty. Shower not what expected - no adjustable shower head, taps were scalding
No complientary tea/coffee in room. I understand these were available by calling down to guest services - however when I am just up and jumping in the shower don;t want someone calling to the room.
Disappointed wifi was additional extra and expensive.
Chose this hotel from a list of company used preferable hotels - but would probably choose another next time,
July 17, 2014
Rated 1 out of 5 by Panpan1945 Room description
The room I was given is below any standard of Sheraton hotels. I left all my clothes in the suitcase because there were no shelves. The decoration of the room was non existent.
July 20, 2014
Rated 5 out of 5 by klt40 Excellent Platinum recognition/benefits
Excellent Platinum recognition with upgrade to 2-room suite! Full buffet breakfast for our family of 3 included. When our room wasn't ready, due to the previous person having a late checkout, we were given a temporary room to take a nap since we just came off a long flight from the states. Hospitality was very appreciated!
July 19, 2014
Rated 2 out of 5 by SilvinaBA Expectations not met
Really surprised by the law level of this hotel. Thought that Sheraton would have a minimum level of facilities to offer.
Room was surprisingly small and old. No fridge in it. Very few elements for guest comfort.
Really not worthy at all the money that should be paid for a room.
July 19, 2014
Rated 5 out of 5 by DXWalker Excellent stay for family vacation
My wife, kids, and I stayed at the Sheraton Park Lane for a vacation in London, June 5-10, 2014. We primarily chose this hotel because of the ability to use SPG points to book rooms and the hotel's proximity to attractions. We could not have made a better choice of hotel.
Arrival and Staff: The staff was very friendly when we arrived. They immediately grabbed our bags from the cab and ushered us to the check-in. Check-in person was extremely friendly. We had to book two rooms because of the size of our family. The check-in person not only got us adjoining rooms (which made the space a nice-sized suite) but also made a number of suggestions to best use the value we get as SPG members across both rooms. Also, though I did not speak with him again during the 5 nights we were there, he remembered my vividly at checkout and we had a nice conversation.
Rooms: The adjoining rooms were fabulous. They were fairly spacious compared to what we expected in England. And, it was a nice suite because they were adjoining. The rooms were somewhat dated, as has been mentioned in other reviews, but not such that they were undesirable. In fact, they were very comfortable.The bathrooms were nice sized and had marble appointments. Both bathrooms had a separate shower and bath, and one bathroom had a bidet. They both had a heated towel rack, but only one was working. The closet in one room was cedar which was a nice surprise. The view from one room was overlooking Green Park. The beds were very comfortable and what we expect from Sheraton.
Location: the hotel is located across from Green Park in the Piccadilly section of town. It is a short 4-5 block walk to the Green Park Underground station, which is connected to the Jubilee, Victoria, and Piccadilly lines. The Jubilee line gets you directly to most attractions and we were generally no more than 1-3 stops away from 80% of the attractions we visited. We took the Piccadilly line directly to Heathrow Airport when we left. Perfect.
Also we were in walking distance to Buckingham Palace, Hard Rock Cafe (which I visit in every city I visit), as well as a few reasonably priced restaurants (Pret and Henry's Bar) and a Marks and Spencer grocery store.
All in all, we were very satisfied with the stay at Sheraton Park Lane. I would stay there again, and recommend others do the same.
June 11, 2014
Rated 3 out of 5 by LandedSPG The Park lane? Try the ZOO Lane!
C'mon you were suppose to be the one hotel in the London SPG roster that we can count on. But you let me down. I stayed there for 3 nights in 2010 but never returned!
What sucks about you is the frond desk staff (Minus the bell hops and concierge, they were good). No upgrade at all is not cool, but telling me lies about the occupancy is even worse. I have eyes, I see the empty hotel lobby at noon (prime time for check in and check outs) and what's worse about lying to me is having your co-worker come and tell you that you can upgrade me because there are rooms available. BUT what's even worse than that is to not have still been upgraded, I ended up in the same room, but on a higher floor! That's not an upgrade, it's just moving up!
Anyway, this is what these hotel managers don't realize. If the check-in experience sucks, no matter how good everything is, we tend to remember that part and write two paragraphs saying how horrible it was and one sentence saying how good everything else was.
Good: food, service location.
Bad: re-read the first two paragraphs and pound your desk as you read it!
This hotel should be a category 3 at best! At best!
November 16, 2011
Rated 1 out of 5 by Kemel Horrible room
Room 336 - small, noisy from the air condition - cannot have a good night sleep. I am a platinum SPG member 0 upgrade - I think I got the worst room at the hotel. Poor bell service. In short - never again despite the fact that I have stayed in this hotel for year!! and never got such a bad experience, but once is sufficient
July 16, 2014
Rated 4 out of 5 by LCVancouver Great location
Enjoyed my stay at the ParkLane. Very helpful staff. Comfortable and spacious rooms. It's a modest hotel by London standards, not as new as the N. American Starwood hotels in the same category. It's an old timer on Picadilly so be aware. Some rooms are renovated. The offical entrance is in a back lane (Brick Street) so that the cars can stop. Great location right across from Green Park. Walking distance to Knightsbridge (Harrods, Selfridge, Harvey Nichols) and Buckingham Palace. Next to Green Park tube station and Marks and Spencer simply food store. Extremely convenient! My main suggestion? Please install a few international power outlets on the desks or bureau. My first room desk had a N. American outlet but it was plugged up by glue. My second room desk did not have a N. American outlet - but the front desk provided a step down adapter. I brought my own power cord to plug into that adapter.... thus was able to charge up my 2 iphones, 2 ipads, laptop, portable iphone battery and camera. Had a great stay.
July 17, 2014
Rated 2 out of 5 by Frances55 Rooms need reonvating
I was given a very small room with a rather unsightly air con machine in one corner / a shower that worked sometimes, sockets that could not be used with my MAC adapter due to the skirting board and no tea making facilities in the room.
Luckily I was only there for one night and arrived late / left early.
The gentleman at check in was lovely. Wine in the bar was good.
July 16, 2014
Rated 1 out of 5 by Serge627 Worst experience in 15years
I booked this hotel over 2 months ago due to its location and Starwood facilities.
My reservation explicitly says No Smoking (I have allergies/asthma) and you gave me a smoking room.
I would also not even call this a room but more a closet with no view!
I just don't understand why would I been given the worst possible room in this hotel when I booked it so far in advance!
Front desk was did not even care when I complained! Even when I asked for an upgrade as gold member.
In any case, please don't send email welcoming people to you property and saying you are ready for our arrival when you absolutely don't mean it.
This was the most horrible stay of my life!
July 6, 2014
Rated 2 out of 5 by Terry116 This hotel is tired
No offer of a newspaper on check in.
No porter service what so ever. After an overnight flight from Hong Kong I do not appreciate dragging my luggage to my room.
Only 1 bathrobe provided for 2 guests along with only 1 bottle of water.
I appreciate that the hotel is old in comparison to Asia Pacific hotels, but the tiredness is also reflected in the overall demeanour of the staff . The room for my first night was a box on the 3rd floor, but thankfully after a request a move to the 7th floor was forthcoming. Badly cracked tiles in the shower is not a good look!
July 10, 2014
Rated 4 out of 5 by Sausage A Grant
Very Good location. Good service. A little bit tired decor. Easy access to transportation and sights. Not many choices for restaurants that are walkable distance though.
June 30, 2014
Rated 3 out of 5 by TPGRN331 Great Location, A little Dated
My partner and I have been planning a bucket list trip to London for about a year. We knew we were going to stay on points and picked the Park Lane due to its modest 12K points a night stay, and GREAT LOCATION. I will confess, the review made me weary before we checked in - but dont let them deter you.
Our room was clean and functional, and SMALL (but thats Europe) (had a standard king room). Considering we spent most of the day out and about it was not a problem. There were areas that were worn in the bathroom.
We were recognized as Gold members at check in and received free internet for the stay, was not offered a room upgrade, but this never happens, even in the states.
I recommend having drinks at the bar (they make an excellent martini), dinner at citrus was yummy.
I have seen other reviews that say this property is getting an upgrade in Sept. I hope they keep the Victorian charm.
July 12, 2014
Rated 5 out of 5 by JWUK Great hotel team, charming rooms, 5* breakfast experience
The hotel is great; perfect location, very helpful and kind hotel team, super efficient breakfast and most of all great value.
A good example; I wanted a caffeine free tea for my sister, the helpful girl in the Palm room came back within seconds with 3 options for me, and a bucket of ice that i'd asked for. The Breakfast team were also very efficient, and looked after us in 5-star style.
The rooms are charming, sure they are not super modern and slick, but that's the point - it's a genuine building and part of London's history - it will never be a vegas style modern room and nor should it should be!
The rooms are very comfortable, beds amazing, nice a quiet. Plenty of room and not crammed as many central London hotels are. I would strongly recommend this hotel for anyone who wants a London experience.
June 9, 2014
Rated 4 out of 5 by BTW12 A Good Place to Stay in London
With two adults and a teenager it was difficult to find hotels in London at reasonable prices. We booked this without problem on points - only way to do this without spending ridiculous amount. Still had to pay 60 per night for the cot! Room was a decent size and was comfortable. Only complaint was with the Citrus restaurant where I ordered two drinks and was charged for "doubles" when I was not asked if I wanted double. Food was excellent however. Found the hotel location to be fantastic for London sightseeing.
July 9, 2014
Rated 4 out of 5 by SierraTraveller London stay
The hotel has a wonderful lobby that is very large, lots of comfortable sofas and chairs, places to talk, have high tea, supper. Best meeting place.
Room was small and old. Staff was attentive and efficient.
July 13, 2014
Rated 5 out of 5 by Willsdp63 Visit to London
This was one of the best SPG hotels I have ever stayed in and look forward to returning again soon. Excellent staff, excellent facilities and they treat their guests with the utmost respect. The facilities are stunnigly beautiful. Afternoon tea is a must. Close to Harvey Nichols and the best shopping London has to offerI stay in hotels all over the world but the service here you will find hard to beat - they are wonderful! Thank you so much!
June 9, 2014
Rated 1 out of 5 by dbm53 Not up to Starwood Quality
While the location is great, the Hotel did not live up to expectations as a Starwood property. As a platinum member I was quite disappointed. Unfortunately, from the beginning, we felt treated like unwanted house guests when using award points. The staff's common phrase was "not possible" to just about everything. Even when we made some simple requests. Also, for the first 4 days or so the hotel would not give us key cards that lasted more than 24 hours. So every night we had to go to the front desk and show ID to get new cards processed. Not a big deal but an inconvenience after a long day/night. We sought to use our suite upgrades but were denied the request even though we got the sense from the staff that suites were available for some or most of the nights but that they did not want us to move rooms during the stay and wanted to hold on to the suites. The beds are not up to Sheraton standards. All in all neither the hotel nor staff lived up to the Starwood brand.
January 14, 2014
Rated 1 out of 5 by BLRBusinessTraveller Poor Condition; Poor Value
You can get far better quality in London & just as well located.
Room - very small; poor condition with carpets stained, furniture from 1960(?), chipped paint, badly fitting doors. I had one carry on bag and couldn't open it out on the suitcase stand as the room was too small.
Bed - comfortable and clean
Tea Tray - none in room, but can be requested for free (why not have this in the room like every other hotel?)
Bathroom - awful, like something out of a 1 star b&b. Cheap, chipped. Shower curtain couldnt be opened properly.
Breakfast - good choice buffet, very slow if you order something
Concierge - very helpful.
July 1, 2014
Rated 3 out of 5 by Mooshka19 Great location
Enjoyed the stay - a bit expensive but nice location. The staff helped with good suggestions of restaurants. Only disappointment - we booked a car to the airport and they were to be 20 minutes late the morning of our flight. We ended up taking a taxi. Less expensive, faster, more reliable.
July 11, 2014
Rated 4 out of 5 by jwfamily2013 Great location and staff
The hotel is nearby everything and easy transportation everywhere. Great staff and support.
July 12, 2014
Rated 3 out of 5 by SummerLove Looking forward to hotel renovations this fall
- This hotel is old and needs to be updated and refurbished. The floors are creeky and rooms are not sound proof especially without the air on. We could constantly hear the noises outside in the hall as well as doors closing.
- There is no ice machine for one to get their own ice. We had to call multiple times and wait for a long time just to get a bucket of times.
- There is not much seating in the reception area which is also quite small. So lots of people end up having to stand while waiting.
- The hotel's location is great. Close to a tube stop, picadilly circus, hyde park, and buckingham palace.
- One thing we really liked was the opportunity to forgo housekeeping for 500 spg points/day in an effort by the hotel to go green. Max days without housekeeping was 3 days.
- We were surprised to find a US 110v outlet in the room. Unfortunately it did not work.
July 9, 2014
Rated 4 out of 5 by Dan1 Good location, great suits, good value for money
I stayed at the Park Lane Sheraton hotel for 4 nights and as SPG platinum member was up graded to a suite overlooking the park. It was my first stay at this property and reading others review I was a bit concerned. At least the room I got ( a junior suite on 7th floor overlooking the park) was great, specious with a good size bath and shower and seems to be recently decorated to a decent standard. It is a beautiful landmark property with a lot of charm but the downside is that some parts of the hotel are aging. Nice breakfast ( which is free for SPG Platinum) and overall good service. Ofering variety of hot drinks ( espresso, caputicno etc) with no extra cost which is very generous and kind. Rates are very reasonable for the location and hotel standard .
July 5, 2014
Rated 5 out of 5 by MILES AN EXCEPTIONAL EXPERIENCE ALL AROUND!!
I had the pleasure of staying at the PARK LANE for 4 nts in February, and ALL of my expectations were met! As a platinum guest, I was upgraded to an amazing suite, looking on to Hyde Park. The suite was fabulous! I was personally greeted by Mr. Roman H at the front desk, who went out of his way to ensure that my stay was exceptional. The hotel is older, but the rooms & facilities are modern and spacious. The location is superb, and the complimentary breakfast is generous & tasty. I look forwar to my return to the Park Lane soon. Finally, Mr. Roman H is a superb Ambassador for all that is great about SPG and about this particular hotel.
March 3, 2014
Rated 4 out of 5 by Gigi7 more than what I expected
I read some reviews that were not so good but my experience was very satisfactory. I emailed the manager myself and told him I have asthma and what we needed and they gave us an upgraded room for SPG gold member that was beyond what I expected. Very nice, big, clean and have a sofa too. Thanks Kieran for making sure we got the room we needed.
All the staff were friendly and met all our needs. The location is excellent. I will for sure use this hotel again if I return to London.
June 18, 2014
Rated 1 out of 5 by CLC2013 Puts SPG to disgrace
As an SPG member I have never been so disappointed with a hotel. The staffs customer service was below average, rude and did not care about the customer or being an SPG member. They had no knowledge of events in London at the time. The food was average and so was the wait staff. The staff in Citrus were rude and took forever to acknowledge customers. It was like they had to finish there duties first before serving a customer. The reception staff were arrogant excepts one gentlemen. Embarrassing that I had a friend who works in tourism checking out the hotel to and would not recommend this for Famils either. The name Park Lane should be removed to Budget Lane.
June 25, 2014
Rated 4 out of 5 by Rose14 This hotel is fine
overall hotel is beautiful - had trouble with the internet connection and called to voice - they just mentioned it should be fine; had no air - they had repair come up both during entire stay room was very hot and uncomfortable. No recognition at all of being SPG. I love this hotel and would stay again. i have stayed before with no issues
July 7, 2014