Rated 5 out of 5 by SSIEW Ssiew
Execellent front desk team: Juliet and Abby.
January 29, 2013
Rated 3 out of 5 by hoho the experience was so-so
some employees were not ready to serve!
February 5, 2013
Rated 5 out of 5 by tigerliu this hotel is very convenient
this hotel is very convenient.
December 6, 2013
Rated 5 out of 5 by dbdb great hotel
Service was especially good!
December 9, 2013
Rated 5 out of 5 by gzleeyu This hotel is my favorite
This is hotel is my favorite
August 31, 2013
Rated 4 out of 5 by Dickie98 Weekend in Hongchiao
From the outside, the hotel looks modern and sleek and is fairly well placed within the city. At check-in, I was already upgraded to a suite, which was nice, as well as access to the lounge. My rate also included breakfast the next day. The room is essentially two separate rooms with an adjoining door and one room converted to a sitting area with a desk and TV. There was already ice in the room and some candy for turndown as well as a take home gift of a rubber duck. Lots of complementary bottles of water, which was nice. The room was a bit dated with two older bathrooms and minimal renovations but an old shower/tub combination. The Lounge on the 27th floor is spacious and the snacks (starting at 5pm) were very good. The staff was accomodating and seemed to have several regular guests that stay there very often, which is always a good sign. The breakfast buffet was fairly standard. Nothing too impressive with the food and it was quite busy. Service level here is fairly similar to what you normally get in China, which is not terrific. One item to note is that the internet here is very fast and I was able to stream TV shows via my VPN no problem, which sometimes can be an issue with hotels in China. Overall, excellent business hotel with amenities and reasonable prices but the rooms need some updating.
October 25, 2012
Rated 4 out of 5 by transienttraveler Decent hotel for business
I have been coming back to this hotel for a number of short trips in these two years. I wouldn't say this is one of the better Sheraton hotels I've stayed in but there are some good things about it. Some of the staff are friendlier (the housekeepers are the friendliest!) than others and go out of their way to make things better. E.g., the lady manager in the Chinese restaurant who would always make an effort to request the chef to use less oil and salt when cooking for me. It's also nice to be given a complimentary upgrade. And it's a thoughtful gesture to make available a fruit basket at the elevator area daily. While the rooms are older, the housekeepers do a good job of keeping them clean. It would have been even better if there are rooms with showers. Not everyone likes to climb in and out of a bathtub. There are also plenty of restaurants in the vicinity of the hotel, and it is easy and quick to get to/from this hotel from/to the Hongqiao airport and train station, although it is a little far from the Pudong airport (and understandably so).
Some suggestions though:
a) It may be helpful if the chefs for the breakfast buffet could do some benchmarking with other spg hotels. Somehow the food selection, quality and presentation do not quite appeal to regular travelers like me.
b) Would the security staff be able to monitor the CCTVs for smokers flouting the non-smoking rule on non-smoking floors and stop them from doing so as soon as feasible please? Or at the very least, could the hotel remove the ash trays from the non-smoking floors' elevator areas to deter the smokers or have someone periodically sanitize these common areas please? I have a sensitive respiratory system and it is very uncomfortable having to put up with the stale smell of old cigarettes, let alone having to come face to face with smokers who blatantly sit comfortably on the public sofas provided and smoke for an extended period of time while I wait for the not-so-fast elevators.
July 24, 2014
Rated 3 out of 5 by DCDC27 Restaurants do not honor their opening hours, tell patrons to "Go elsewhere"
I have to be fair and say what's great about them, and what's not great about them.
Check-in staff was friendly, immediately recognized SPG Gold. Check-out was fast and efficient. A
Room is in excellent condition. House-keeping doing good job refilling what you have used up. A
However, that's where the greatness of this hotel ends. Someone told me this hotel is in one of the upscale area of Shanghai, this is why I've chosen to stay here this time, but never again. Now the bad...
First day wanted to cut my hair, so visited the Salon on the 5th floor. Told to sit and then 5 minutes later told that the person has taken an unexpected leave to Pudong. This is no big deal in of itself, but this Is the beginning of this hotel's facilities' inability to provide service in posted opening hours.
First night didn't return to the hotel until 9:50 p.m. Asked the concierge person if the Japanese restaurant is still open. Was told specifically that "yes, they will take last order till 10 p.m." Went up the elevator, and was greeted with "sorry, we're close." No big deal, it is already 9:55ish, so went back to my room to order Room Service.
Second night, made sure to rushed back from my work, it is around 9:30-9:35 p.m. Went up to the Japanese restaurant, and was told by the lady standing there, "sorry, last order gone, go elsewhere." Unbelievable! She's telling me to go away at 9:30 p.m. when the restaurant's posted opening hours is till 10 p.m.! Ask about why the sign said 10 p.m., she just ignored me. Unbelievable, this is Sheraton I'm staying in???
Hungry, I was in no mood to argue, quickly ran outside to eat at a local Korean BBQ restaurant, also posted 10 p.m. closing time, but they have no problem letting me in and sit and eat.
I have never had a restaurant turning away patrons before posted closing time, and this Sheraton left a really foul taste in my mouth. There are plenty of great Sheratons/SPG brands in Shanghai, until this situation is changed, I would not recommend it.
May 20, 2013