Rated 3 out of 5 by ChrisG57 Internet terrible
The internet was slow and network cabling did not work. I requested it to be fixed twice to no avail - all this for 90 RMB a day - $15. Very poor. Not close to Shanghai Hongqiao Airport and Station.
October 28, 2012
Rated 4 out of 5 by Dickie98 Weekend in Hongchiao
From the outside, the hotel looks modern and sleek and is fairly well placed within the city. At check-in, I was already upgraded to a suite, which was nice, as well as access to the lounge. My rate also included breakfast the next day. The room is essentially two separate rooms with an adjoining door and one room converted to a sitting area with a desk and TV. There was already ice in the room and some candy for turndown as well as a take home gift of a rubber duck. Lots of complementary bottles of water, which was nice. The room was a bit dated with two older bathrooms and minimal renovations but an old shower/tub combination. The Lounge on the 27th floor is spacious and the snacks (starting at 5pm) were very good. The staff was accomodating and seemed to have several regular guests that stay there very often, which is always a good sign. The breakfast buffet was fairly standard. Nothing too impressive with the food and it was quite busy. Service level here is fairly similar to what you normally get in China, which is not terrific. One item to note is that the internet here is very fast and I was able to stream TV shows via my VPN no problem, which sometimes can be an issue with hotels in China. Overall, excellent business hotel with amenities and reasonable prices but the rooms need some updating.
October 25, 2012
Rated 5 out of 5 by Jian great hotel
this is wonderfull hotel from staff and service.
October 19, 2012
Rated 2 out of 5 by Wingo This hotel need a lot of improvement
1. Very bad preparation inside of the room while check in, as unsatisfation cause your both room no water supply while shower.
2. Uncomfortable air condition in Summer season, call room serviece for maintaniance but ever never settled so far until autum season.
3. I would prefer other hotel for replaced on coming next trip.
October 14, 2012
Rated 4 out of 5 by BaoLuo555 One night in Hong Qiao
Basically checking in and out is very easy, but this time I found the toilet facilities not working well as well as the TV remote. I also had lunch there at 11:50 and there was only 8 people in the restaurant but needed to wait more than 30 mins for Fish and chips.
September 25, 2012
Rated 4 out of 5 by mc33913 food variety in executive lounge
i have access to the executive lounge with the rate I am paying and notice that the breakfast offering is rather limited and static. Hope there can be more varieties. Thanks.
August 6, 2012
Rated 4 out of 5 by seki facility should be improved
The pool is too small.
It bettert to provide free internet . Other good hotels provide members free internet access.
to save electricty comsuption, it better to introduce auto disconnect switch.
August 3, 2012
Rated 5 out of 5 by spring Excellent management
All staffs are well trained and very professional.
I had an incident there that impressed me a lot. I put 7k RMB in the in-room-safe and forget about it, until two days after I check out. I called hotel and they told me that it's there, and when I get there it's ready for pick up.
Even without this incident, I feel very satisfied with this hotel. My coworkers have been staying there for many times.
July 31, 2012
Rated 3 out of 5 by MeUS Chelsea Bar
It is very important that Sheraton stop the solicitation in the bar. I was approached by 2 women. Even though I said no-thank you, they stayed in the bar and were looking for other opportunities. I expect more from Sheraton. The work staff did nothing to remove them from the restaurant.
June 8, 2012
Rated 5 out of 5 by Chilli Very enjoyable
Classic architecture of hotel was very comfortable and easy to access. I enjoyed the front desk, exec lounge and gym personnel's service, speed and efficiency. But I have TWO points/issues:
1. SPG Plat member points -I had dinner at Giovanni's and paid seperately from my hotel bill on my card with SPG Platinum but the Giovanni staff seemed to not be able to discount 15% for my dinner - maybe I misunderstood or they did but I thought SPG Starpoints could be gained.
2. Room smell: The room I had was comfortable except for a musky, moldy smell that is on the curtains and carpet - this is due to windows not being opened and the curtains, carpet are not cleaned often enough - this leads to a n 'old' smell - that is not inviting - I suggest a thorough cleaning of the drapes, upholstery and flooring to eliminate odors.
June 1, 2012
Rated 3 out of 5 by Kahuna54 Business Center
I have stayed in this hotel and other Sheratons in China many times over the years. Never have I experienced this rediculous concept of an automated Business Center. I arranged thru the Concierge for a business meeting room and when I arrived...no one was available to open the room nor attend to our needs. I finally tracked someone down to open the room but it took time...all this automated equiupment was impossible to figure out in short order too. What is the purpose anyhow? To cut costs? Where was my discount then on the business room charge, or the discount to my room stay charge? This is the dumbest idea I have ever witnessed by a hotelier in China,,,ever? You should be ashamed of yourselves...you claim to provide services for your guests...how does this automation do this? Stupid ideas gotta go if you want my business in Shanghai ever again!
May 22, 2012
Rated 3 out of 5 by Stantheman suites need improvement
my suite bedroom had a door to the floor hallway. Sleeping in bed I could hear voices down the corridor.
February 2, 2012
Rated 4 out of 5 by Bandit66 Hoher Standart
- das Hotel ist empfehlenswert
- gute Stadtlage
July 11, 2014
Rated 4 out of 5 by Chevo Ideal pour le Business
Tout ce qu'il faut pour travailler de manière productive
April 29, 2013
Rated 4 out of 5 by philou92 bon hotel
bel hotel bien situe mas la piscine et le spa sont decevants pas de terrasse exterieure
April 28, 2013
Rated 4 out of 5 by Aki2013 Muy buen hotel en general
Su locación es muy buena para mi
March 18, 2013
Rated 5 out of 5 by niurou スタッフの対応抜群
July 28, 2015
Rated 5 out of 5 by tomickey とても利用し易いスイートルームです
July 28, 2014
Rated 4 out of 5 by dellerpon 日本人に便利な場所
July 22, 2014
Rated 5 out of 5 by tomickey 遅い到着でも素晴らしい部屋
July 20, 2014
Rated 5 out of 5 by Kaycee サービスが素晴らしい
July 15, 2014
Rated 1 out of 5 by XPChina 古い
July 13, 2014
Rated 5 out of 5 by tomickey 遅いチェックインでも安心できる
July 7, 2014
Rated 5 out of 5 by tomickey プールやスポーツ施設が使いやすい
June 27, 2014
Rated 4 out of 5 by dellerpon 久しぶりの宿泊
June 17, 2014
Rated 4 out of 5 by hongqiao 実用的です。
November 24, 2013
Rated 5 out of 5 by tomickey ラウンジでの応対がとても良い
September 28, 2013
Rated 4 out of 5 by Masa68 サービスが素晴らしい
September 25, 2013
Rated 5 out of 5 by SAM3431 5 Star Hotelにふさわしい設備とｻｰﾋﾞｽ
August 19, 2013
Rated 5 out of 5 by tomickey 立地条件が良くて便利
July 19, 2013