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1 Room 1 Rooms , 1 Adult 1 Adults , 1 Child 0 Children
Rated 4.1 out of 5 by 225 reviewers.
Rated 3 out of 5 by Internet terrible The internet was slow and network cabling did not work. I requested it to be fixed twice to no avail - all this for 90 RMB a day - $15. Very poor. Not close to Shanghai Hongqiao Airport and Station. October 28, 2012
Rated 4 out of 5 by Weekend in Hongchiao From the outside, the hotel looks modern and sleek and is fairly well placed within the city. At check-in, I was already upgraded to a suite, which was nice, as well as access to the lounge. My rate also included breakfast the next day. The room is essentially two separate rooms with an adjoining door and one room converted to a sitting area with a desk and TV. There was already ice in the room and some candy for turndown as well as a take home gift of a rubber duck. Lots of complementary bottles of water, which was nice. The room was a bit dated with two older bathrooms and minimal renovations but an old shower/tub combination. The Lounge on the 27th floor is spacious and the snacks (starting at 5pm) were very good. The staff was accomodating and seemed to have several regular guests that stay there very often, which is always a good sign. The breakfast buffet was fairly standard. Nothing too impressive with the food and it was quite busy. Service level here is fairly similar to what you normally get in China, which is not terrific. One item to note is that the internet here is very fast and I was able to stream TV shows via my VPN no problem, which sometimes can be an issue with hotels in China. Overall, excellent business hotel with amenities and reasonable prices but the rooms need some updating. October 25, 2012
Rated 5 out of 5 by great hotel this is wonderfull hotel from staff and service. October 19, 2012
Rated 2 out of 5 by This hotel need a lot of improvement 1. Very bad preparation inside of the room while check in, as unsatisfation cause your both room no water supply while shower. 2. Uncomfortable air condition in Summer season, call room serviece for maintaniance but ever never settled so far until autum season. 3. I would prefer other hotel for replaced on coming next trip. October 14, 2012
Rated 4 out of 5 by One night in Hong Qiao Basically checking in and out is very easy, but this time I found the toilet facilities not working well as well as the TV remote. I also had lunch there at 11:50 and there was only 8 people in the restaurant but needed to wait more than 30 mins for Fish and chips. September 25, 2012
Rated 4 out of 5 by food variety in executive lounge i have access to the executive lounge with the rate I am paying and notice that the breakfast offering is rather limited and static. Hope there can be more varieties. Thanks. August 6, 2012
Rated 4 out of 5 by facility should be improved The pool is too small. It bettert to provide free internet . Other good hotels provide members free internet access. to save electricty comsuption, it better to introduce auto disconnect switch. August 3, 2012
Rated 5 out of 5 by Excellent management All staffs are well trained and very professional. I had an incident there that impressed me a lot. I put 7k RMB in the in-room-safe and forget about it, until two days after I check out. I called hotel and they told me that it's there, and when I get there it's ready for pick up. Even without this incident, I feel very satisfied with this hotel. My coworkers have been staying there for many times. July 31, 2012
Rated 3 out of 5 by Chelsea Bar It is very important that Sheraton stop the solicitation in the bar. I was approached by 2 women. Even though I said no-thank you, they stayed in the bar and were looking for other opportunities. I expect more from Sheraton. The work staff did nothing to remove them from the restaurant. June 8, 2012
Rated 5 out of 5 by Very enjoyable Classic architecture of hotel was very comfortable and easy to access. I enjoyed the front desk, exec lounge and gym personnel's service, speed and efficiency. But I have TWO points/issues: 1. SPG Plat member points -I had dinner at Giovanni's and paid seperately from my hotel bill on my card with SPG Platinum but the Giovanni staff seemed to not be able to discount 15% for my dinner - maybe I misunderstood or they did but I thought SPG Starpoints could be gained. 2. Room smell: The room I had was comfortable except for a musky, moldy smell that is on the curtains and carpet - this is due to windows not being opened and the curtains, carpet are not cleaned often enough - this leads to a n 'old' smell - that is not inviting - I suggest a thorough cleaning of the drapes, upholstery and flooring to eliminate odors. June 1, 2012
Rated 3 out of 5 by Business Center I have stayed in this hotel and other Sheratons in China many times over the years. Never have I experienced this rediculous concept of an automated Business Center. I arranged thru the Concierge for a business meeting room and when I arrived...no one was available to open the room nor attend to our needs. I finally tracked someone down to open the room but it took time...all this automated equiupment was impossible to figure out in short order too. What is the purpose anyhow? To cut costs? Where was my discount then on the business room charge, or the discount to my room stay charge? This is the dumbest idea I have ever witnessed by a hotelier in China,,,ever? You should be ashamed of yourselves...you claim to provide services for your guests...how does this automation do this? Stupid ideas gotta go if you want my business in Shanghai ever again! May 22, 2012
Rated 3 out of 5 by suites need improvement my suite bedroom had a door to the floor hallway. Sleeping in bed I could hear voices down the corridor. February 2, 2012
Rated 4 out of 5 by Hoher Standart - das Hotel ist empfehlenswert - gute Stadtlage July 11, 2014
Rated 4 out of 5 by Ideal pour le Business Tout ce qu'il faut pour travailler de manière productive April 29, 2013
Rated 4 out of 5 by bon hotel bel hotel bien situe mas la piscine et le spa sont decevants pas de terrasse exterieure April 28, 2013
Rated 4 out of 5 by Muy buen hotel en general Su locación es muy buena para mi March 18, 2013
Rated 5 out of 5 by スタッフの対応抜群 スタッフの対応がとても良い。日本語対応のスタッフもとても親切である。 July 28, 2015
Rated 5 out of 5 by とても利用し易いスイートルームです 上海市内の友人達と近所で会食をしましたが、今回もスイートルームを用意してくれたので最後はリビングルームで心ゆくまで大切な仲間と楽しくお話しすることが出来ました。 July 28, 2014
Rated 4 out of 5 by 日本人に便利な場所 いつも通りにスイートにUGされた。 チェックインは迅速で問題なし。 ただし、1階フロントにはSPGエリートメンバー専用のチャックインカウンターがないため、ラウンジで行った。 周りには日本食屋がたくさんあり、不自由しない。 朝食は1階、ラウンジとも美味である。 July 22, 2014
Rated 5 out of 5 by 遅い到着でも素晴らしい部屋 今回は広州から戻る飛行機が大幅に遅延したためチェックインが遅くなってしまいました。 それでもお部屋が確保されていた上にスイートルームと素晴らしい環境で迎えてくれたのでとても嬉しかったです。 July 20, 2014
Rated 5 out of 5 by サービスが素晴らしい ホスピタリティーが最高。 是非、又、泊まりたいです。 July 15, 2014
Rated 1 out of 5 by 古い バスタブの栓が壊れている。ポットの設置位置が悪い。古い。もう今後泊まらない。 July 13, 2014
Rated 5 out of 5 by 遅いチェックインでも安心できる 出張先からの移動距離が遠くて時間がかかったため遅くなりましたが速やかにチェックイン出来ました。 July 7, 2014
Rated 5 out of 5 by プールやスポーツ施設が使いやすい 過去にも数十回宿泊してきましたが、今回初めて利用しました。 コンパクトながら使いやすく気軽に利用できるのでこれからも使っていきたいと思います。 June 27, 2014
Rated 4 out of 5 by 久しぶりの宿泊 久しぶりに宿泊した。 やはり日本人には虹橋が便利である。 staffの対応度は、前回の宿泊時よりも洗練されていた。特に笑顔での出迎えやタクシー利用時の対応が良くなっていた。 クラブラウンジのスタッフも素晴らしく、またハッピーアワーの料理の質も量も十分である。 強いて言えば、ハード面の古さが問題か。 June 17, 2014
Rated 4 out of 5 by 実用的です。 比較的長く開業しているホテルですが、綺麗に手を入れており安心できで、車の便も良いホテルです。フロントの受け付けは一般的でエレガントさはありませんが、通常レベルです。 朝食の種類は豊富でした。 外貨両替については、フロントでも案内されると良いですね。 November 24, 2013
Rated 5 out of 5 by ラウンジでの応対がとても良い 夜にラウンジを利用しましたが終了間際であるにもかかわらず対応をしてくれました。 おかげでゆっくりと過ごすことが出来ました。 September 28, 2013
Rated 4 out of 5 by サービスが素晴らしい 上海に出張する際、必ずこのホテルを利用します。それほど新しいホテルではないが、やはりスタッフのサービスが素晴らしいです。私の要望に応え、とても満足しています。 September 25, 2013
Rated 5 out of 5 by 5 Star Hotelにふさわしい設備とサービス 設備・サービスもすばらしく定宿にしている。スタッフの対応も快適。 August 19, 2013
Rated 5 out of 5 by 立地条件が良くて便利 今回は虹橋地域での用事があり利用しました。全てが徒歩圏内であるためとても便利です。それから用意頂いたお部屋もいつもと変わらずスイートルームで快適に過ごせました。 July 19, 2013
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