Rated 5 out of 5 by SSIEW Ssiew
Execellent front desk team: Juliet and Abby.
January 29, 2013
Rated 5 out of 5 by SSIEW Execellent Service
Excellent Front Desk Staff: Juliet and Abby.
January 14, 2013
Rated 3 out of 5 by hoho the experience was so-so
some employees were not ready to serve!
February 5, 2013
Rated 5 out of 5 by tigerliu this hotel is very convenient
this hotel is very convenient.
December 6, 2013
Rated 5 out of 5 by dbdb great hotel
Service was especially good!
December 9, 2013
Rated 5 out of 5 by gzleeyu This hotel is my favorite
This is hotel is my favorite
August 31, 2013
Rated 4 out of 5 by Dickie98 Weekend in Hongchiao
From the outside, the hotel looks modern and sleek and is fairly well placed within the city. At check-in, I was already upgraded to a suite, which was nice, as well as access to the lounge. My rate also included breakfast the next day. The room is essentially two separate rooms with an adjoining door and one room converted to a sitting area with a desk and TV. There was already ice in the room and some candy for turndown as well as a take home gift of a rubber duck. Lots of complementary bottles of water, which was nice. The room was a bit dated with two older bathrooms and minimal renovations but an old shower/tub combination. The Lounge on the 27th floor is spacious and the snacks (starting at 5pm) were very good. The staff was accomodating and seemed to have several regular guests that stay there very often, which is always a good sign. The breakfast buffet was fairly standard. Nothing too impressive with the food and it was quite busy. Service level here is fairly similar to what you normally get in China, which is not terrific. One item to note is that the internet here is very fast and I was able to stream TV shows via my VPN no problem, which sometimes can be an issue with hotels in China. Overall, excellent business hotel with amenities and reasonable prices but the rooms need some updating.
October 25, 2012
Rated 3 out of 5 by DCDC27 Restaurants do not honor their opening hours, tell patrons to "Go elsewhere"
I have to be fair and say what's great about them, and what's not great about them.
Check-in staff was friendly, immediately recognized SPG Gold. Check-out was fast and efficient. A
Room is in excellent condition. House-keeping doing good job refilling what you have used up. A
However, that's where the greatness of this hotel ends. Someone told me this hotel is in one of the upscale area of Shanghai, this is why I've chosen to stay here this time, but never again. Now the bad...
First day wanted to cut my hair, so visited the Salon on the 5th floor. Told to sit and then 5 minutes later told that the person has taken an unexpected leave to Pudong. This is no big deal in of itself, but this Is the beginning of this hotel's facilities' inability to provide service in posted opening hours.
First night didn't return to the hotel until 9:50 p.m. Asked the concierge person if the Japanese restaurant is still open. Was told specifically that "yes, they will take last order till 10 p.m." Went up the elevator, and was greeted with "sorry, we're close." No big deal, it is already 9:55ish, so went back to my room to order Room Service.
Second night, made sure to rushed back from my work, it is around 9:30-9:35 p.m. Went up to the Japanese restaurant, and was told by the lady standing there, "sorry, last order gone, go elsewhere." Unbelievable! She's telling me to go away at 9:30 p.m. when the restaurant's posted opening hours is till 10 p.m.! Ask about why the sign said 10 p.m., she just ignored me. Unbelievable, this is Sheraton I'm staying in???
Hungry, I was in no mood to argue, quickly ran outside to eat at a local Korean BBQ restaurant, also posted 10 p.m. closing time, but they have no problem letting me in and sit and eat.
I have never had a restaurant turning away patrons before posted closing time, and this Sheraton left a really foul taste in my mouth. There are plenty of great Sheratons/SPG brands in Shanghai, until this situation is changed, I would not recommend it.
May 20, 2013