Rated 4 out of 5 by August09 The TV network needs upgrade
Comfort bed, clean bathroom, responsive reception etc. all were good, EXCEPT for the TV network. The unstable Satellite signal has brought significant impact to the TV shows. As told by the staff, this hotel has adopted Satellite TV instead of Cable TV, therefore no way to avoid such unstable signal problem. I do think something should be done.
August 11, 2014
Rated 3 out of 5 by AaronHK Room is not well prepared 1842
I stay in the room 1842, the room is not well prepared, the bathing hub has some rubbish close to the drain (cotton rub).
Room 1842 is smooking floor, so I would recommend people like me with allergy NOT staying this room or smooking floor.
Overall, the room 1842 makes me feeling uncomfortable even with the light is not strong enough
July 27, 2014
Rated 5 out of 5 by Fredrik001 Choice Hotel in Hongqiao
I recommend the Sheraton Hongqiao for any business or leisure travel in the Shanghai, Hongqiao region.
July 28, 2014
Rated 5 out of 5 by xiaon1984 Good Hotel
It is a very good hotel in Shanghai, a little bite old, but very comfortable.
July 28, 2014
Rated 4 out of 5 by transienttraveler Decent hotel for business
I have been coming back to this hotel for a number of short trips in these two years. I wouldn't say this is one of the better Sheraton hotels I've stayed in but there are some good things about it. Some of the staff are friendlier (the housekeepers are the friendliest!) than others and go out of their way to make things better. E.g., the lady manager in the Chinese restaurant who would always make an effort to request the chef to use less oil and salt when cooking for me. It's also nice to be given a complimentary upgrade. And it's a thoughtful gesture to make available a fruit basket at the elevator area daily. While the rooms are older, the housekeepers do a good job of keeping them clean. It would have been even better if there are rooms with showers. Not everyone likes to climb in and out of a bathtub. There are also plenty of restaurants in the vicinity of the hotel, and it is easy and quick to get to/from this hotel from/to the Hongqiao airport and train station, although it is a little far from the Pudong airport (and understandably so).
Some suggestions though:
a) It may be helpful if the chefs for the breakfast buffet could do some benchmarking with other spg hotels. Somehow the food selection, quality and presentation do not quite appeal to regular travelers like me.
b) Would the security staff be able to monitor the CCTVs for smokers flouting the non-smoking rule on non-smoking floors and stop them from doing so as soon as feasible please? Or at the very least, could the hotel remove the ash trays from the non-smoking floors' elevator areas to deter the smokers or have someone periodically sanitize these common areas please? I have a sensitive respiratory system and it is very uncomfortable having to put up with the stale smell of old cigarettes, let alone having to come face to face with smokers who blatantly sit comfortably on the public sofas provided and smoke for an extended period of time while I wait for the not-so-fast elevators.
July 24, 2014
Rated 4 out of 5 by InternationalWanderer Long stay
I stayed 10 days this time and I was upgraded to a suite. The facilities in the room are great even though the hotel itself is really old. The safe is so old that even some of the staff do not knwo how to use it. The TV is a bit small but the bath room is ok. The gym has limited types of equipment and the swimming pool is like a pond but good for kids. The lounge is cosy and the staff(Jane if I remember correctly) has great smile all the time.
July 17, 2014
Rated 5 out of 5 by SingaporeBizMan Sheraton Hong Qiao
I have been staying at the Sheraton Hong Qiao for three years now........... Even though I am not there as often as before, they still remember me and treat me as a VIP. Great hotel, Great service and in a ideal location.
July 18, 2014
Rated 3 out of 5 by Stantheman suites need improvement
my suite bedroom had a door to the floor hallway. Sleeping in bed I could hear voices down the corridor.
February 2, 2012