Rated 5 out of 5 by Tim1959 People make nthe difference
The hotel is located in an expanding area in Shanghai near the Metro Line 2 (Loushanguan Road) the east-west axis through the city, just outside the city center. Nearby there are parks, shopping centers, bars and restaurants. The large traditional-style entrance hall invites to drinks in the evening, several restaurants offering international cuisine, especially recommended is the Giovanni's Italian restaurant in the 27 floor. The rooms are nicely decorated and give a beautiful view of the surrounding area. In this hotel, people make the difference,the staff is very friendly and welcoming, always helpful and knowledgeable ... my first choice in Shanghai
March 22, 2015
Rated 5 out of 5 by Pepe1426 CNY at Sheraton
I have been staying at the Sheraton for the last number of years and always find the staff very welcoming and friendly. There is a lovely warmth about the place. The area around the hotel boasts at least five shopping malls with all the known designer labels. L'Avenue and The Place (newly built) have some excellent restaurants.
March 4, 2015
Rated 3 out of 5 by Stantheman suites need improvement
my suite bedroom had a door to the floor hallway. Sleeping in bed I could hear voices down the corridor.
February 2, 2012
Rated 5 out of 5 by CharlesT Fantastic Service and Friendliness
My stay was very enjoyable. The staff were
very nice at checking and during my whole stay.
the rooms were clean, food was good. If you are visiting Shanghai I highly recommend this hotel.
My Thanks to Alex and Charlene at reception and also Juliet Zhu Assistant Manager
May 27, 2014
Rated 1 out of 5 by robs worst starwood hotel EVER! Sheraton Shanghai Honqiao
the staff here does nor have any respect for starwood members.
starwood rates are HIGHER than rates for non-starwood members.
hotel staff does not understand or work to resolve issues. talking to them is like talking to a tree.
February 24, 2013
Rated 1 out of 5 Smoking room
I use your hotel many times.
I always request Non-smoking room and arrive same time. But staff could not find avairable room. I felt very bad with smell of smoke...
June 2, 2013
Rated 5 out of 5 by Chilli Very enjoyable
Classic architecture of hotel was very comfortable and easy to access. I enjoyed the front desk, exec lounge and gym personnel's service, speed and efficiency. But I have TWO points/issues:
1. SPG Plat member points -I had dinner at Giovanni's and paid seperately from my hotel bill on my card with SPG Platinum but the Giovanni staff seemed to not be able to discount 15% for my dinner - maybe I misunderstood or they did but I thought SPG Starpoints could be gained.
2. Room smell: The room I had was comfortable except for a musky, moldy smell that is on the curtains and carpet - this is due to windows not being opened and the curtains, carpet are not cleaned often enough - this leads to a n 'old' smell - that is not inviting - I suggest a thorough cleaning of the drapes, upholstery and flooring to eliminate odors.
June 1, 2012
Rated 4 out of 5 by Chaidog "A" hotel for China
I stayed at numerous hotels in China throughout a month long trip and this rated as the 2nd best out of about 7 hotels total. The staff spoke English extremely well and asked for my SPG membership when checking in.
Extremely comfortable bed and the most English channels of any Chinese hotel I was out as well.
Unfortunately, same plague as *EVERY* other hotel I stayed out in China in that air conditioning is sporadic.
Breakfast buffet had a massive variety, pastries and bacon delicious, fried rice was far too dried out but since it was my last night in China I didn't each much so this was forgivable. I have no doubts they would've fixed if I'd asked because the staff was so helpful and friendly.
May 9, 2013