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1 chambre 1 chambres , 1 adulte 1 adultes , 1 enfant 0 enfants
Rated 4 out of 5 by 247 reviewers.
Rated 1 out of 5 by Horrible service from staff I had a early morning flight. Informed hotel twice that i will be coming in early. Was told that i will charged a half day rate, which was rediculous as my friend fohnd out he was able to book at this hotel at a cheaper rate via Service at counter was bad. Needed help to go to banks but was just pointed roughly the location, and they expect the guests to settle. I get better help from a back packers hotel. Overpriced and very ubsatisfactory. At lobby now, really bad service July 5, 2016
Rated 4 out of 5 by Staff Was Fantastic, Hotel Conveniently Located The staff was fantastic, bunch of old pros in the hospitality industry. Pricing was a little steep, but, it is Shanghai. I had an intermediate trip out west, and i left luggage for a few days while i chased orders in the heartland. In and out of Hongqiao is extremely easy, and i could have taken metro except for luggage. May 27, 2016
Rated 2 out of 5 by No SPG G/P Recognition and lack of service effort. Similar to the other review, there was no one at the SPG check in table for 2 days so far for check in. During check in they didn't have non-smoking room on SPG floor so I was given another floor. I asked to see if I can get switch back to a SPG floor and see if I can get a room upgrade when it becomes available. They said to check again the next day so I did. The service person said there was none available but it seems like it was a very fast check because on the website it looks like there are tons of rooms available... I ask if they can have a note and let me know if situation change each day instead of me checking each day since I'm staying 8 days...the person says just check everyday. At other hotels it's always been very proactive service experience but here it seems like I have to be the one that's chasing them. Maybe the staff is still new since it's 2 months after the last person's review. I do say that the staff does seem friendly but just not very proactive service oriented. May 8, 2016
Rated 2 out of 5 by Terrible customer service This is China but I still expect good customer service. Staff insisted on cash for room service as I didn't have a credit card even though I am Gold member and paid in advance. Staff were useless at arranging taxis in the morning - going to the street was quicker. Only one set of knife and fork for room service food. Called asking for another set and it never arrived. Shocking. April 21, 2016
Rated 1 out of 5 by No SPG G/P Members Recognition, 50 minutes Terrible Check-in, Bad Staffs and Management Attitude Front Office Assistance Manager's Email to me Dear Mr. XXX, Thank you very much for your stay with us from Mar.18-Mar.19.and your loyalty to selected our hotel for your trip as platinum member.I am terribly sorry for all inconvenience casued to you. My collegue told me it cost 15 minutes to queue for your check-in.I feel frustrated about it.Our human resource department is recruiting new staff to increase the group of front desk.I believe the situation will be changed soon. Regarding we didn`t set up amenities into your room.I sincerely apologize to you for our mistake.Mr.XXX,we will arrange deluxe fruit basket in advanced and choose better suit room during your next stay.I hope you give us one more chance to serve for you. Should you request any further assistance, please feel free to contact us. Sincerely yours, Ivan Then My Reply Dear Ivan, The issue is I have to wait for 50 minutes for check in and there is no dedicated SPG Gold/ Platinum check in counters and I was told by your colleague "this is the situation". The arrangement and attitude is totally unacceptable for SPG Platinum member. Please explain. Regards, XXX Then His Reply Dear Mr.XXXi, I am so glad to receive your comments. I sincerely to apologize to you again. Actually some staff from the front desk are new,we need to enhance them training of skills so as to they will solve the problem effectively and helpfully.Of course we have special counter for SPG Glod/Platinum.It is on the 27F club lounge.Mr.Tsui,you can go to 27F for the check-in next time,it is no need room key to access to the 27F,just press the button in the evalator. Should you request any further assistance, please feel free to contact us. Sincerely yours, Ivan Then My Reply Dear Ivan, First of all, I was lining up at the 27F floor behind a bunch of people from a tour group whose I am quite sure they not SPG Gold/Platinum members for 30 minutes. Before that I was told there is no SPG Gold/Platinum dedicate check in counter in this hotel (and I ask repeatedly for 27th Floor). It was not until I ask for the duty manager and your colleague show me to the 27th floor. To me and to all of the customers, it is not a excuse to blame the poor service knowledge and attitude is due to the new staffs. We pay the same amount and we expect the same high level of service standard under Sheraton brand. I am very disappointed with your reply and obviously you do not have the issue fully investigated before sending me a reply. Regards, XXX. March 21, 2016
Rated 5 out of 5 by Very well situated The hotel has a great staff in each department. They are all dedicated to customer satisfaction in the shortest time possible. Confort in the room is great. For me this is the best price/quality/confort ratio you can find in Shanghai. February 8, 2016
Rated 5 out of 5 by Splendid Stayed at Sheraton Shanghai Hongqiao Hotel I have been staying with Sheraton Shanghai Hongqiao for my past few stayed and it was always feel like home away from home feeling and all the staffs was warm and helpful. I would recommend this hotel with never regret experience. Thanks a lot and keep it up, Adrian January 23, 2016
Rated 3 out of 5 by Near to Hongqiao Railway station The Deluxe Suite I was upgraded to consists of 2 rooms with a connecting door. 1 room had the living room while the other was the bedroom. Hotel is close to the Hongqiao Railway station. The hotel has been around for sometime so I hope they will renovate it soon. December 26, 2015
  • 2016-07-22 T12:31:16.724-05:00
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