Rated 4.1 out of 5 by 176
Rated 5 out of 5 by kddsl Excellent Hotel, Warm and Friendly Staff...
Very warm welcome and courteous staff receive you from the moment you arrive until the moment you depart.
This experience is especially true as an SPG member.
I particularly want to single out Mr. Radu Taraboanta, Assistant Manager, for going out of his way to ensure I was well taken care and comfortable.
Good clean comfortable rooms and great room service food.
The proximity to Shanghai Hongqiao airport ant train station for me was heaven sent as whenever I am in shanghai, I take frequent one day trips to neighboring cities.
Rated 5 out of 5 by dbdb great hotel
Service was especially good!
Rated 5 out of 5 by tigerliu this hotel is very convenient
this hotel is very convenient.
Rated 5 out of 5 by Hart55 Sweet Shanghai
From the minute you walk in to the moment that you depart, the staff is amazing and there to assist. Truly wonderful to be treated like a friend and not just a guest.
Rated 5 out of 5 by Nakane41 This hotel lets me feel at home
All the staff at this hotel are well trained and experienced, therefore care to guests is not intentional. Whenever I say in hotel in China atttitude of housekeepers is good measure for me to evaluate the training level of the hotel. House keepers are all friendly.
Rated 5 out of 5 by Sharpcat Staff, room and restaurants are excellent
The staff is very personal and attentative. Very welcome feeling with the smiles and personal attention. Restaurants are excellent. Rooms are clean and comfortable. The best hotel overall I have stayed in when visiting China.
Rated 5 out of 5 by VictoriaTVC An oasis
I was visiting Shanghai on business and chose this Starwood property for the location near to a trade show exhibit, it is not exactly central to tourist areas, but do-able with public transportation. Arriving at the end of each day was like coming to our own private island of peace and tranquility. The staff was over the top helpful and with excellent English skills. Within a pleasant walk to two primary metro stations if you want to avoid growing traffic issues and not far from both airports. Thank you for a wonderful stay.
Rated 5 out of 5 by Penny Love staying at the Sheraton Hongqiao
I stay at this hotel 4-5 times a year, and the staff is always very friendly and genuinely concerned about my well being. The rooms are clean, and I am always recognized as a SPG guest.