Rated 4 out of 5 by MissChen This hotel has the best staff
The staff who helped me with my stays at Sheraton Hongqiao this year made my business travels much more enjoyable.
September 13, 2014
Rated 3 out of 5 by Stantheman suites need improvement
my suite bedroom had a door to the floor hallway. Sleeping in bed I could hear voices down the corridor.
February 2, 2012
Rated 5 out of 5 by CharlesT Fantastic Service and Friendliness
My stay was very enjoyable. The staff were
very nice at checking and during my whole stay.
the rooms were clean, food was good. If you are visiting Shanghai I highly recommend this hotel.
My Thanks to Alex and Charlene at reception and also Juliet Zhu Assistant Manager
May 27, 2014
Rated 1 out of 5 Smoking room
I use your hotel many times.
I always request Non-smoking room and arrive same time. But staff could not find avairable room. I felt very bad with smell of smoke...
June 2, 2013
Rated 4 out of 5 by August09 The TV network needs upgrade
Comfort bed, clean bathroom, responsive reception etc. all were good, EXCEPT for the TV network. The unstable Satellite signal has brought significant impact to the TV shows. As told by the staff, this hotel has adopted Satellite TV instead of Cable TV, therefore no way to avoid such unstable signal problem. I do think something should be done.
August 11, 2014
Rated 3 out of 5 by AaronHK Room is not well prepared 1842
I stay in the room 1842, the room is not well prepared, the bathing hub has some rubbish close to the drain (cotton rub).
Room 1842 is smooking floor, so I would recommend people like me with allergy NOT staying this room or smooking floor.
Overall, the room 1842 makes me feeling uncomfortable even with the light is not strong enough
July 27, 2014
Rated 5 out of 5 by Chilli Very enjoyable
Classic architecture of hotel was very comfortable and easy to access. I enjoyed the front desk, exec lounge and gym personnel's service, speed and efficiency. But I have TWO points/issues:
1. SPG Plat member points -I had dinner at Giovanni's and paid seperately from my hotel bill on my card with SPG Platinum but the Giovanni staff seemed to not be able to discount 15% for my dinner - maybe I misunderstood or they did but I thought SPG Starpoints could be gained.
2. Room smell: The room I had was comfortable except for a musky, moldy smell that is on the curtains and carpet - this is due to windows not being opened and the curtains, carpet are not cleaned often enough - this leads to a n 'old' smell - that is not inviting - I suggest a thorough cleaning of the drapes, upholstery and flooring to eliminate odors.
June 1, 2012
Rated 4 out of 5 by InternationalWanderer Long stay
I stayed 10 days this time and I was upgraded to a suite. The facilities in the room are great even though the hotel itself is really old. The safe is so old that even some of the staff do not knwo how to use it. The TV is a bit small but the bath room is ok. The gym has limited types of equipment and the swimming pool is like a pond but good for kids. The lounge is cosy and the staff(Jane if I remember correctly) has great smile all the time.
July 17, 2014