Rated 5 out of 5 by pukkapon this hotel has greatful features if a bit clean
We recently took a vacation to Jarkarta. We chose to stay at the Sheraton Bandara located nearby the airport.
We stayed there for 2 nights. We picked your hotel because of the location, and some positive reviews I had read online.
We had a great vacation and enjoyed visiting your hotel, We liked the restaurant at your hotel, and the location was perfect. However, we were a bit disappointed in the cleanliness of our room. We found hair on the bathroom floor when we arrived. In addition, the floor had crumbs and needed to be vacuumed.
Ms Susan at front desk always made my day. she so nice and friendly. her smile will bring us back to your hotel again.
May 11, 2013
Rated 4 out of 5 by Zdmjack 园林式酒店
May 3, 2013
Rated 2 out of 5 by K4sman Airline Captain
The Internet service in this hotel is horrible. I was unable to access it from my room at all. This prohibited me from getting important work done during my visit. If you need Internet access, stay somewhere else..
April 20, 2013
Rated 3 out of 5 by redevil basically nice hotel
I spent 3 nights in Sheraton Badara. Generally, it's fairly nice in terms of location, transportaion, service, equippment etc. The most important thing is that it lies very near the Soeharto Hatta Airport. And the staff in the hotel are very nice, friendly and easy-going. I really appreciate that. However there are still some points to be improved: 1. We have two people sharing one room so I ordered a double room. But I found there's just one pair of slippers in the room. I ordered one more pair and got it quickly. But i think the hotel should prepare in advance. 2. Some devices are broken and needs more
maintainence -- the toilet tank is leaking water.
the wardrobe door can not be shut properly.
some parts of the floor cracked.
April 8, 2013
Rated 2 out of 5 by monique1955 This hotel is a low level Sheraton
When you arrive at the airport, that you do not know, if you call the hotel, they tell you the shuttle will pick you outside. But where outside ? So, you wait, expecting a van or a bus showing the Sheraton name. After about half an hour waiting,I called the hotel, but no answer. Finally,I took a taxi.
I discovered later that the shuttle (a van with only 5 seats (!) has no sign of Sheeraton on the left hand side. So, no chance for me to locate it.
When I arrived at the hotel, the registration took about 30 minutes, the guy at the reception first did not retrieve my reservation, then did not seem efficient at all. There was a lot of noise coming from downstairs, with a very loud music. We were told that it was the employees day ! This explained why nobody answered the phone. Finally, the dinner was a nightmare: very few employees (extras?), dirty tables, the buffet showed empty plates or cold dishes, and moreover was very expensive. I think that such hotels should not accept customers when employees are eating and dancing. Also, the shuttle should be clearly identifiable.
December 15, 2011
Rated 1 out of 5 by Akaishi The worst sheraton hotel
Among all Sheraton Hotel I've ever stayed, this hotel is the worst. Room was so humid and smell, no bath mat, sanitary box was empty, hot water didn't flow normally, room service was take long time to fulfill my requirements, no free internet acess in room, poor hospitality.
I'm hesitate to return back to this hotel.
June 24, 2012
Rated 1 out of 5 by Markus Terrible hotel
How can this "hotel" to belong Sheraton? How can this "hotel" even get to call themselves hotels? Hostel is the right name.
Mold smell hit us when the door opened to our room. The feet were black because of dirt on the floor. The air conditioning we had to shut down because it creaked, and brought a lot of noise that was not normal. The TV only worked sometimes. The bathroom had broken towels, the sheets were dirty and disgusted us having to go to bed in the disgusting bed.
It felt like we could at any time pedaling through the swaying and creaking wooden floor.
A pair of use dirty slippers were left behind in the closet.
We had a long time looking for the hotel staff who would pick us up at the airport when they were on a completely different place than the hotel detail written to us that they would stand on. The bags we received no help to move to the car. Staff were also generally sluggish and not at all pleasant.
As a SPG gold member I feel ashamed that this hotel will blacken the name Sheraton, which is otherwise a great hotel chain with very good standard.
December 7, 2011
Rated 5 out of 5 by HawaiiSamurai Great Option
First off, this is an airport hotel. So, one should not expect an easy commute into central Jakarta from the hotel.
However, if you are coming in from abroad and have a layover before flying domestic, it is a great option. It also is wonderful for those looking to escape Jakarta for the weekend but don't want to fly to Bali or Jogya. I really felt like I was on holiday while staying at the hotel, which is not what one would expect in Jakarta.
The only downside was the airport shuttle, which is difficult to find and hard to take advantage of (I waited for 1.5 hours for it to arrive after requesting it). I would highly recommend contacting the hotel prior to arrival to let them know your flight information so that the shuttle reservation can be prepared ahead of time.
March 24, 2012