Rated 5 out of 5 by Kiang Staff frondesk friendly
The staff at frontdesk friendly and helpfull.
November 15, 2013
Rated 2 out of 5 by DTZinpro This hotel needs improvement
The room was musty smelling, there was mildew on the mirrors in the bathroom and many molding places in the corners. Much deterioration in the bathroom! Having a mosquito net over the bed is not very reassuring of biosecurity in a Sheraton Hotel.
November 21, 2013
Rated 1 out of 5 by Bob18 Terrible from check in on
Terrible example of a Sheraton. From the first moment I walked into the door, I knew I should have stayed somewhere else. One of the many issues, 'due to high occupancy, housekeeping cleans at all hours, we are sorry they don't allow quite time after 10pm for your sleep'.
Avoid hotel at all costs.
November 4, 2013
Rated 1 out of 5 by Bob18 Dirty
I only wish the picture of the dirty toilet bowel could be added to the review.
November 4, 2013
Rated 2 out of 5 by monique1955 This hotel is a low level Sheraton
When you arrive at the airport, that you do not know, if you call the hotel, they tell you the shuttle will pick you outside. But where outside ? So, you wait, expecting a van or a bus showing the Sheraton name. After about half an hour waiting,I called the hotel, but no answer. Finally,I took a taxi.
I discovered later that the shuttle (a van with only 5 seats (!) has no sign of Sheeraton on the left hand side. So, no chance for me to locate it.
When I arrived at the hotel, the registration took about 30 minutes, the guy at the reception first did not retrieve my reservation, then did not seem efficient at all. There was a lot of noise coming from downstairs, with a very loud music. We were told that it was the employees day ! This explained why nobody answered the phone. Finally, the dinner was a nightmare: very few employees (extras?), dirty tables, the buffet showed empty plates or cold dishes, and moreover was very expensive. I think that such hotels should not accept customers when employees are eating and dancing. Also, the shuttle should be clearly identifiable.
December 15, 2011
Rated 1 out of 5 by Akaishi The worst sheraton hotel
Among all Sheraton Hotel I've ever stayed, this hotel is the worst. Room was so humid and smell, no bath mat, sanitary box was empty, hot water didn't flow normally, room service was take long time to fulfill my requirements, no free internet acess in room, poor hospitality.
I'm hesitate to return back to this hotel.
June 24, 2012
Rated 1 out of 5 by Markus Terrible hotel
How can this "hotel" to belong Sheraton? How can this "hotel" even get to call themselves hotels? Hostel is the right name.
Mold smell hit us when the door opened to our room. The feet were black because of dirt on the floor. The air conditioning we had to shut down because it creaked, and brought a lot of noise that was not normal. The TV only worked sometimes. The bathroom had broken towels, the sheets were dirty and disgusted us having to go to bed in the disgusting bed.
It felt like we could at any time pedaling through the swaying and creaking wooden floor.
A pair of use dirty slippers were left behind in the closet.
We had a long time looking for the hotel staff who would pick us up at the airport when they were on a completely different place than the hotel detail written to us that they would stand on. The bags we received no help to move to the car. Staff were also generally sluggish and not at all pleasant.
As a SPG gold member I feel ashamed that this hotel will blacken the name Sheraton, which is otherwise a great hotel chain with very good standard.
December 7, 2011
Rated 1 out of 5 by Bobbie59 Stay away
When I checked in I was told that I would receive free breakfast, free Internet and a gift. My phone rang as soon as I reached my room and I was informed that I didn't get free Internet or free breakfast but I could buy Internet for $18/day. One of the TVs in my room and the clock radio didn't work. I couldn't connect to the Internet and there was a giant roach in the bathtub. The Internet issue never was resolved but I was given some fruit the next day.
October 3, 2013