Rated 1 out of 5 by 24adi Staff communication skills need improvement
I stayed one night here with my family and unfortunately it wasn't a good experience. I had originally made a reservation with Cash & Points as a gift for my sister-in-law who has just gotten married but this reservation was cancelled and the hotel refused to honour it when my sister-in-law arrived at the hotel for checkin stating that I had to be staying in the hotel. This was despite having confirmed with the hotel earlier that day that everything was fine. In the end, I felt obliged to stay in the hotel as the hotel would not do a refund. The person responsible for check-in was very unresponsive and unwelcoming. He barely looked at me during the checkin process. The SPG suite upgrade award that I had reserved and that SPG confirmed by email was cancelled by the hotel without notice and sold to another guest. Again this was not credited back to my SPG account.
I spoke with the hotel by phone a number of times. The operator didn't seem to know how to transfer the call to reception. It took at least 3 minutes of button pressing to transfer the call. The hotel don't have a proper understanding of the SPG terms and conditions and insisted that my reservation could not be used by another person, even though it was agreed with the hotel in advance.
On two separate occasions I had to request breakfast to be out platinum gift for the stay, this wasn't communicated to the restaurant who wanted to charge for breakfast.
There was a long delay before the rollaway bed and cot I requested arrived in the room. Again I needed to request that from reception twice.
The room itself was as you would expect however the air conditioning system was pretty noisy.
Overall, there seems to be a lack of communication and training for staff at this hotel. After this experience, I cannot recommend it.
November 20, 2014
Rated 3 out of 5 by Hazek Stay at the Sheraton Cordoba in October 2014
Otherwise good experience, except for the quality of the in-room wifi access.
I stayed in a suite this time and the wifi connection kept dropping and was slow most of the time. I rang the front desk several times to inform about the issue. The issue was resolved for a short period of time each time, after which the connection got slow and continue dropping again.
This made it very difficult to work from the room. I found this a bit strange as the wifi connection was working well in the common areas (lobby, restaurant, etc.). As I was on a business trip, the poor quality of wifi access in the room had a big impact on this review.
October 23, 2014
Rated 5 out of 5 by Deb49 Great service
The rooms are very comfortable and clean. Our experience with the front desk employees was excellent. They were very helpful with a delayed bag issue and called the airline for us several times to track the bag. Even though it took a lot of their time, they were very gracious and helpful. They were also very helpful in suggesting restaurants, etc.
May 27, 2013
Rated 4 out of 5 by MarceRiver Beautiful architecture.
I liked its design and comfortable lounges where we were working.
October 21, 2014
Rated 2 out of 5 by Mleep Best if someone else is paying
Sheraton is really designed for business groups. This hotel is no exception. Although my wife and two daughters, 10 and 11, and I were told there was a pool and that the central sights were within walking distance, after we checked in we were told there was no pool available yet this season, and, as it turned out, the central sights were much to far for us to walk. A short cab ride fine, but why tell us otherwise?
All and all the staff was nice and did give us a discount for the one night stay due to the misinformation, which was nice, but considering the wi if was not included, 35 pesos per 30 minutes, and that the breakfast was not very good and was only included for two of us. Why tell us breakfast is included and then at check in tell us only for two out of the four of us? Ridiculous given no one can eat that much of this mediocre food anyway.
August 24, 2014
Rated 3 out of 5 by DSM1 This hotel has some problems
Rooms needs to be improved. Singles bed are too small. I have not seen before in any other Sheraton worldwide a bed so narrow...plus the Front Desk employees shows a truly ignorance of the SPG members value.
August 20, 2014
Rated 4 out of 5 by Nissan This hotel has friendly service and good gym
I was really pleased with how friendly the staff was and how great the work-out area was to use. Many hotels do not offer a decent work-out area yet your facility was clean, well-maintained, and offered a wide variety of exercise options that met my needs.
August 8, 2014
Rated 5 out of 5 by JohnDoe123 Helpful staff
Reception staff is very helpful.
August 18, 2014