Rated 5 out of 5 by drlook Great Stay
I had a great stay in your hotel. Excellent staff, especially banquet and restaurant staff.
November 15, 2013
Rated 2 out of 5 by mikkiro Worst stay at a Sheraton thus far
This was the worst experience I've had at Sheraton hotel. It started with the level of cleanliness on my room. The front desk offered to send housekeeping up to correct the areas lacking. Next my toddler sat on the sofa and sank. The sleep sofa was do dated and worn that someone had placed padding to try and maintain the shape of the cushions. My husband attempted to iron or clothes...mistake..black sediment started to flow from the iron. further examination revealed the bottom of the iron was filthy when I took a look I noticed that previous guest had tried to clean the iron on the pad to the ironing board and it was filthy and stained. I took photos and showed it to the staff at the front desk. Although the attendant was horrified be promised to send up a new iron and ironing board cover. He further offered to compensate us with Starwood reward points. With that I decided to look past the stained clothes that now had what ever stuff that came out of the iron. On check the next day I reminded the clerk of the points...as of this rating I have yet to receive them. This hotel should updated and raise the bar of standards as member of the Starwood group. A renovation of this hotel is badly needed.
May 27, 2013
Rated 5 out of 5 by Tparke05 Great Stay
Staff always courteous and helpful. Great rooms convenient location.
May 9, 2013
Rated 4 out of 5 by CCCOSTEN Great Hotel!
I must commend you for consistent excellence in customer service. The staff that stands out for me was Nyla... it was a busy morning, the elevators were busy, phones were ringing, there were several people in line waiting to check out and Nyla was patiently handling all of the MANY needs and questions of the guest at the counter. And as it happens, there were some impatient guests in line that were running late for their next engagements and wanted to be accommodated RIGHT then. Nyla was very pleasant and courteousand poised and graciously offered great and timely service to each and every one of them. The world needs more Nylas!!! KUDOS!
September 6, 2012
Rated 3 out of 5 by TravelerJay Men at work
Booked a room for my wife using my SPG points. She checked in, no problem staff was good. I even called to get her another night. Jule helped me out and was a great help. She awoke Saturday morning to workers in the room next door tearing down drywall. Staff did not mention this, though sh was told a piece of paper at the desk noted the construction activity. The front desk staff also said construction was supposed to not be taking place on her floor (obviously it was). They did make good on it by coming her second night and wifi. No construction on Sunday morning. Nice place they just need to proactively let guests know about construction going on.
March 24, 2014
Rated 2 out of 5 by nothappy12042013 not such a great experience last 2 times
I've probably stayed at this hotel 20 times in the last 2 years for a total of 30-40 nights. The last two trips - the wireless internet service has been horrible and unusable. The answer from the front desk is 'we're unaware of any issues - call the help desk'. Upon checkout yesterday 12/4/13 - spoke to front desk clerk about this directly, and he was anything but empathic; he didn't care one bit. I told him I would try this hotel one more time but if internet service did not improve; I'd check out and never come back again. He didn't care and said have a good day! I hope this message gets back to Michelle Donovan, property GM, directly.
December 5, 2013
Rated 2 out of 5 by johnson1954 Improvement Needed
After having a bad experience with a Sheraton Hotel in Greensboro, NC, I decided to give it another try. Well this hotel was not much better. The key cards for the elevator and the parking garage did not work. They advertise getting extra points for not doing a thorough cleaning of the room, but when you call for towels, you need to do it a day in advance it takes them hours to bring towels. I was there for my sons graduation. They offered a shuttle to the convention center, however this was not well organized. You ask at the front desk for the shuttle, but other guest just come down and get on the shuttle and because you asked at the front desk, you get left standing. my stay was again a joke. I am not happy with Sheraton Hotels. I don't expect anyone to address my concerns since I am still waiting for someone to address them from my 8 day stay at the Sheraton in Greensboro, NC.
August 11, 2014
Rated 4 out of 5 by BIggooner Good for business
Comfortable hotel with nice sized rooms. Handily located near Galleria and Cumberland malls - good restaurants nearby. No changing facilities at pool is a little odd - but at least there is a pool. Overall good value and comfortable.
August 15, 2014
Rated 4 out of 5 by David9906 Sheration Surprise
Nice hotel w/spacious room suites. I found the staff to be accommodating to most of our needs. Restaurant breakfast was excellent, fresh fruit, breads, eggs, bacon sausage, etc. Three drawbacks for me: 1) When I called for extra towels the first night none were delivered, we left a note for the maid and she ignored our request. When I called back on day two the towels were delivered 2) The indoor/outdoor pool was supposed to be heated and it was cold, also the water needed some filtering. 3) It is a pet friendly hotel and there needs to be a separation by floor for pet lovers those who are not. My daughter was frightened by a man with a dog in the elevator.
August 5, 2013
Rated 3 out of 5 by pkerbage Seriously lagging Wi-Fi
I loved the bed - and so many Hotels are doing this - however, the Internet was slower than a Modem - could not work. Many of us travel on BUSINESS - and not having Internet access is just unacceptable. It dropped 14 times to 0 Mbps and could not even download Email unless you were willing to wait an hour. Was not an issue of range - had full 5 bars - the issue is that people USE the Internet now and having 2 or 3 Mbps is not sufficient anymore. Other issues, are Front TV would not change channel (room 414). Tried other remote. Obviously a broken TV. Not hugely important but would have been nice to have. Otherwise nice place - but can't stay there for work.
June 28, 2013
Rated 3 out of 5 by Staycurious Has potential
I have to caveat this review with the fact that my stay at this hotel coincided with renovations that are in progress at this property.
I was unfortunately assigned to a non-renovated room, which was surprising given my spg status. All I can say is that - I'm glad they're renovating the rooms!!
I also was not happy with the quality of housekeeping. Found a flock of hair in the shower from the previous occupants I presume.
The continental breakfast was just OK...below average in terms of the spread, choices and quality, though they do have cooked to ordered eggs.
Overall this is an average hotel in a good location, and hopefully it's better after the renovations.
April 20, 2014
Rated 4 out of 5 by Lisa1104 I Experienced a Great Stay at Sheraton Suites!
I came to Atlanta for the Lego Kids Fest and stayed right across the street from the Galleria at the Sheraton Suites. My suite was very comfortable and I was able to take advantage of the fitness center, pool, shuttle, etc. I chose the Green option so I keep my suite neat and clean myself. The staff was very helpful with getting me what I needed (toilet paper, towels and washcloths, coffee, cups, etc.) The location was excellent for shopping and dining and I even used the Linx Experience to print my boarding pass for my flight. I have no complaints. Thank-you very much.
July 4, 2014
Rated 5 out of 5 by Rosie1960 The staff at this hotel are very professional and accommodating.
My children and I enjoyed our 8 day stay that this hotel and will be returning.
August 15, 2014
Rated 1 out of 5 by noclmt No AC, and no room to change to
Air Conditioning was broken in the room, Rachel at the desk sent someone to try and fix @ 11:30 PM. The technician said it was not fixable at this time and told me I would need to change my room. He then advised Rachel of this @ the front Desk. Rachel told me there were no other rooms available. Rachel then proceeds to tell me how she was going to make this right for me, by giving me SPG points and /or refund on the room, all this at 12:30 AM when I am exhausted and have early AM meetings to go to. Rachel offered to scrounge up some fans, which I refused because I wanted to get some sleep. Had a fitful night sleeping, PS no SPG points or refund ever materialized.
June 20, 2013
Rated 3 out of 5 by opoulard Great staff. Rooms very noisy due to outside traffic noise
Great staff (welcoming, professional). Great location (offices and restaurants nearby, mall, easy city center and Buckhead access).
Poor breakfast (quality, choices). Rooms very noisy due to outside traffic (no matter which side of the hotel one will stay in - no double-pane windows anywhere).
August 9, 2014
Rated 4 out of 5 by Radhe About room service
Please improve room service. lady who was doing room never kept coffee sop, shampoo in room.
August 12, 2014
Rated 5 out of 5 by TEXML Big Comfortable Room with excellent customer service
I stayed at the Sheraton Suites-Galleria-Atlanta for three weeks, and had a great experience. The rooms was spacious, clean and comfortable, with the most comfortable bed and sheets of any hotel I have stayed at (world-wide). Things and mistakes do happen within that period of time, but it is not the mistake that matters. It is how the incident is dealt with. The two minor incidences were dealt with immidiately to my satisfaction, and the staff was was very friendly, understanding and accomodating, even though I was I was not very friendly and understanding at the time. I was impressed with the response and solution.
January 16, 2013
Rated 2 out of 5 by tnp327 Need to remodel this Hotel
I thought the front desk staff was very friendly and eager to make sure we were happy. The bartender however, charged us more for ou drink than was listed on the menu. When I asked her why, she said: "You need to talk with my manager." I work in a customer service field and know that an answer like that is unacceptable. The wait staff for the breakfast buffet was amazing and I loved how helpful there were. Although the eggs weren't fresh and I expected more on the buffet lilne. Cumberland hotel rooms need some SERIOUS renovations. The couches looked like they were from the 1970's and the suite area looke very old.
April 4, 2013
Rated 4 out of 5 by Ka2Spider1 Beautiful Room and Professional Staff
Wonderfully furnished rooms. Staff was professional and extremely helpful. The only reason I could not give it 5 stars was due to the noise at night. We were on the 16th floor by the stairwell and we could hear the people above us stomping about, as well as noises from the stairs.
August 6, 2014
Rated 4 out of 5 by Patty95 A Positive Experience
My husband decided that he wanted us to have a weekend staycation and chose the Sheraton Suites Galleria-Atlanta ---it was a spectacular experience. The staff was welcoming and the location was ideal for the weekend. It is convientently located to the Cobb Energy Center, mall and restaurants.
One of the best things about your property is that it was CLEAN. The sheets and towels were fresh and was seemingly fragranced with sunshine. If work didn't beckon for us on Monday, another night would have been in order.
When a staycation or vacation is on our agenda, we will certainly consider another Sheraton property.
October 15, 2012
Rated 2 out of 5 by TravelinKen Thin Walls/Doors
The hotel is conveniently close to the convention center across the street. The rooms were comfortable but the walls were pretty thin. Maybe it was just because I had a room with an adjoining door. I felt like the couple in the next room was IN my room. I could hear every breath clearly…it was a little disturbing.
Darleen at the front desk was very pleasant and checked me in swiftly. She explained all the amenities and did a great job. It was only after she stepped aside from behind the monitor that I noticed she had an IN TRAINING badge on.
There is also access from the top of the parking structure out the back to the Cumberland Mall which has several restaurant options.
May 2, 2012
Rated 2 out of 5 by AtlantaMan2014 Very Disappointed
I have stayed here a number of times over the year and have always been happy. This time was shocked at the lack of customer service. I checked in and they assigned me a room on the 11th floor which is fine, however, after unpacking, a loud motor for construction started roaring in the room above me. I was not told of this when I checked in. I called the front desk and complained. I was told it would end promptly at 5:00 but it ran until after 6;00. I asked then if I could at least get a couple of complimentary drinks at the bar and was told the manager would call me back immediately, which they never did.
March 9, 2014
Rated 4 out of 5 by HotelResident Pros/Cons of a business traveler
* The room is large which leaves plenty of room for exercising or other activities in room
* There are plenty of doors to close off the bedroom, adding extra layers to block off hallway & neighbor noise
* The parking garage is easy to navigate and feels safe
* The elevator requires a key to access any floor adding extra security to floor access
* The gym is sufficiently sized and has up to date equipment
* Front desk management is willing to pre-block particular rooms if requested ahead of time
* The bed is not comfortable like most Sheraton's (it's actually quite horrid)
* The staff is slow to respond to requests such as water or extending the stay (often forgetting) & does not prioritize the Elite line
* The front desk does not store a sufficient amount of quarters to provide change for the laundry machines (which are outdated and hard on clothes)
* The dry cleaning services does not tailor to requests such as no safety pins to attach skirts to hangers
* No club
Overall, it's still a good hotel but the level of service and quality of some items doesn't match the typical Sheraton experience.
August 6, 2014
Rated 2 out of 5 by abc198 No, just no
I'm incredibly disappointed with my stay at the Sheraton Galleria. My room was not properly cleaned, and it felt disgusting. I did not sleep well, because the bed felt unclean.
The staff was slow to respond to requests, and at times abrasive.
This is by far the worst hotel experience I have had, and would never recommend this hotel to anyone.
July 30, 2014
Rated 4 out of 5 by MarkS Excellent Location, very pet friendly
The location was excellent, the suites are spacious. We are traveling with our German Shepherd and found the staff very welcoming. They even provided gloves and scooper bags (although looking at the front lawn, not many people used them).
The only disappiontment was room service and the quality of the food for the price. When you pay almost $50 for two hamburgers with fries and a salad, you expect it to be perfection. The burgers were very well done (even when ordered med-rare) and adding 18% and a 2.50 delivery charge was a bit excessive. The quality of the food should match the quality of the facility.
January 5, 2012
Rated 5 out of 5 by icedsoftball No more convention blues!
First of all, I work staff at a fairly large convention. That being said getting rest when I need it is impossible at other hotels. I love the Sheraton because not only do they have the most comfortable beds I have ever slept in, but the elevators are room key operated. No elevator tourists riding the elevators and keeping people up at all hours. The staff was knowledgeable, friendly, and extremely helpful in meeting all needs the entire weekend.
October 1, 2013
Rated 5 out of 5 by MooreFamily Loved It!
We had such a great weekend at Sheraton Suites Galleria-Atlanta! We can not wait to come visit again!
August 6, 2014
Rated 2 out of 5 by BizTrav No Internet Connection
I travel extensively (150+ nights a year). I have stayed at this hotel in past because of its location. However, I will think again in future as not accommodating to true business travelers. There is no internet connection at this hotel. I had my team stay at the hotel (8 of us) and we were unable to get an internet connection for 4 straight nights. When we called to ask about the situation, we were consistently told it was being worked on by a technician. The lack of resolution required my team to go back to the office to continue their work instead of enjoying their rooms....very frustrating.
May 27, 2012
Rated 3 out of 5 by Eljay Watch your rate
My husband and I enjoyed a 5 night stay at this hotel. I had booked the room 2 months ago and paid in advance to get a better rate. What a surprise when I checked the rate 3 days prior to arrival and found the exact room was $54 per night cheaper (including tax). I did not bring this to the attention of the front desk when we checked in. (My mistake) If the rate had dropped that much, I would have appreciated knowing this when we checked in. It was made very clear to me when I made the reservation that once I had paid for it, I was locked into that rate. I felt penalized for planning ahead!!
March 9, 2012
Rated 3 out of 5 by TRNTY2 Stale Room, Decent Service
I redeemed my Starwood Points for a quick getaway with my husband and was disappointed. The room I was assigned to was stale,dusty and dated. I called the front desk to request the room be freshened up, no one showed up.
i mentioned it again on the way to dinner(4 hours later) and was promised someone would come. We had already settled into the room, so a change for an overnight stay was not going to fix it. The sink backed up continuously, but at this point we just dealt with it. The highlight was the comfortable bed. The indoor pool was nice and the room was well stocked with fresh towels. I guess it was an okay stay, but I am quite skeptical of using my points or cash again at this establishment.
March 10, 2013