Rated 5 out of 5 by DavidR My favorite
If you're a Platinum member, this is your hotel. You'll get every benefit.
Great breakfast, plenty to do within walking distance.
If you go to Atlanta for work and have a car, stay here. If you want to see the sights, stay elsewhere. I work, come back to my huge room with takeout food from one of the hundred nearby restaurants, couldn't be happier.
Staff is always great too, not always the case at a Sheraton. For what I need, this is an absolute 5-star.
January 9, 2013
Rated 2 out of 5 by kantaford Double charges, and dirty laundry
Check in was pleasant and smooth. But I found out when walking into my room, suite means you have your room split into smaller rooms - it speaks nothing to the quality of the accommodation. This hotel had the most annoying tv system I've ever seen, consistently switching from regular tv to the "pay us even more" menu options. I received WiFI, which was stated to be $X.xx per room per day. When receiving my bill I was charged for each device, which was NOT as it was advertised on the signup form accessed through the browser (which I only had to do once, not for both devices). Lastly, I noticed during my shower that there were dirty towels in my bathroom, that didn't belong to me. Ew. Upon checkout the clerk at the front desk obviously didn't care about my concerns, and I honestly don't think he even looked in my general direction.
May 14, 2012
Rated 5 out of 5 by Linda54 Very accomodating!!
Everything was great! I brought friends for a women's event and they were very impressed with our accomodations. I love that as an SPG member we get special treatment. And of course with being with ladies we liked having the mall at our back door!! I especially want to thank Tristen for being so helpful when I requested by phone a late checkout. That was wonderful!! I have nothing but good things to say. I would defininately stay there again if needed.
June 26, 2012
Rated 3 out of 5 by GaGirl99 Pricey
I was very disappointed to find out wifi is NOT complimentary. Sheets were not in the room for the pull out sofa bed. I had to call twice to get a top sheet and a fitted sheet. When the security guard came to bring the top sheet, he was rude. TV did not have some of the standard channels and parking was pricey considering the price of the room. Location was great for the Cobb Galleria, but service and amenities are not what was expected for the price.
March 13, 2013
Rated 5 out of 5 by JerseyChic07305 Weekend Getaway
This was a nice hotel for a quick stay for the weekend. It was walking distance to the Cumberland Mall. In addition to that there is a great deal of entertainment and dining facilities to include Cheescake Factory, P.F. Changs, Maggiano's, etc. The price for parking per day is $8.00 and the internet is $9.95 per day. The pool isnt that big but if youre trying to get a quick swim done it will work for you. The room was indeed comfortable and spacious.
November 7, 2012
Rated 3 out of 5 by Klktck Disappointed
We chose this location for a recent trip as we like the location & this was one of our favorite hotels in the past. However, the Galleria was below par on this visit. The revolving door at the front was broken, we had whole sections of wallpaper falling off the wall and both sets of shears on the windows were torn. This is not the level of quality we are accustomed to as Starwood owners. It looked like the room had been a site for a frat party.
December 19, 2011
Rated 4 out of 5 by LaGil Great staff
Great staff, friendly and attentive and helpful. Only complaint is the gym is very small with outdated equipment. Also, the hotel walls are very thin...this was only an issue on one night over the course of an 11 night stay.
November 25, 2013
Rated 5 out of 5 by KYgirlinGA Pleasantly Surprised
We stayed here for a night out and were so pleasantly surprised by how nice the hotel, room and staff were for the price that we are already planning on coming back for our next date night!! The rooms were more than comfortable and clean and the staff did everything they could to make our stay enjoyable! We travel a lot and have stayed in many hotels and would say this is one of the best places we have stayed and you can't beat the price!!
December 19, 2012
Rated 2 out of 5 by jay55 dissapointed
this was my second time staying at this hotel and this experience was terrible. The sink in the bathroom was clogged,the sliding door between the bedroom and bathroom did not work,so there was no privacy.the telephone in the bedroom did not work and i complained everyday but no one came to fix it.instead they gave us a free breakfast buffet on sunday.the parking lot is dark and isolated and there is no free wifi access in the room
June 27, 2012
Rated 2 out of 5 by Jen2004 Not what we expected
At check in the front desk employees were not equipped to handle the volume of patrons. Seemed confused about the 'Be Green' e-mail I had received a few days before about no room service. I booked 2 rooms together and we were separated by 4 floors. However that was easily fixed. We were the for the Metro Atlanta Fire Conference and this hotel was the only participating hotel of this function. The staff was very clueless about the event, shuttle services for the fire fighters and events that would be taking place at the hotel.
The room was also not what was expected. The carpet is falling apart with strings coming out. The outlets in the bathroom and worn out and should be replaced. I could not bet the blow dryer to stay in the outlet to dry my hair. The lights were difficult to work. All the lamps seem to be connected to a wall switch we could never find.
May 20, 2013
Rated 2 out of 5 by James1010 Five star price at a one star hotel
Wow, now I know the meaning of second class citizen. I was stuck in the far corner of the unfinished building. The ceiling was unfinished and the hall way looked as if a construction crew had just left without cleaning up. The walls were stained, vents not clean and what appeared to be black heel marks along the wall way. There was no room service the first day of my stay and I had to call and request room service the second day.
November 27, 2012
Rated 4 out of 5 by etcurtis Paid parking
I think it interesting that you charge for self parking and in-room internet for your paying guests, SPG or not.
I was in town for the Georgia Association of REALTORS convention at the Galleria and chose the Sheraton which advertized a covered bridge connecting the hotel to the Galleria. In fact, to reach the bridge you had to walk across a highway and an area between two pedestrian bridges that made up the rest of the way.
January 31, 2013
Rated 3 out of 5 by jim4529 nothing works quite like it should
nice place, but not quite as advertised. we were supposed to have a suite with a sitting area and a separate sleeping area, but instead got a bed on one side and another bed on the other side. not a huge deal, but that's not what our reservaion confirmation told us we had booked. the toilet kept running the first night, so I had to fix the tank myself to get it to quit. Finally, we were offered "free in-room internet" as a Gold memeber, but ti wouldn't connect. I called tech support ( no one in the hotel was able to help) and after working on it for about 15 minutes to no avai, they said they would call me back. They never did, and I never did get the wifi to work. Had to go to the lobby every time.. The location of the hotel was okay, and the staff was excellent, as far as what they were able to do. If you want a spiff for your Star Points, DON'T choose the free wifi.
February 17, 2013
Rated 4 out of 5 by SPGLifetime1 Awesome staff!
You really enjoy a bright and happy smile when checking in. The staff at this hotel is just great!
Glad to see a major hotel renovation in the short term. Because this hotel needs it.
November 20, 2013
Rated 2 out of 5 by Joe1966 Disappointed
My only gripe is that I booked a fitness room and paid extra for it but got to the room, and there was no fitness equipment. I decided it was too late to go back down to the lobby and try again.
When I asked about an adjustment the next morning, I was told the desk staff could do nothing to help and was given the Starwood 800 number. Staff was very unhelpful.
September 27, 2013
Rated 3 out of 5 by CW1000 Minor issues
I rented 3 rooms all rooms had some sort of issue. One room the toliet would not flush all the way 2nd room the phone did not work 3rd room the closet would not open. They offered to switch one of the rooms to another but that would have put the person on a floor that was 10 flights down and full of screaming kids. FYI the elevators are SOOOOOOOOO slow expect to wait atleast 5-10 mins for the elevator
July 25, 2012
Rated 4 out of 5 by Mckey Great value!!
Great location, can get to anything in Atlanta from here without trouble. Can walk to ANY type of dinner/nightlife you would like from hotel. Get fridge in room, separate "living" area, 2 large flatscreens, bar area, bathroom with separate enclosed shower/commode, fast elevators, plenty of FREE parking, all for a price that is difficult if not impossible to beat without staying at a discount property.
June 3, 2012
Rated 3 out of 5 by SB001 Average hotel - with horrible gym facility
Overall the hotel was average. Room was good, breakfast was not so good. Gym facility was absolutely horrible. 2 treadmills rusted. 2 elliptical machine that were in need of repair. UGGHH!
November 15, 2013
Rated 4 out of 5 by Printer12 Meet my needs
I stayed here for an event at Cobb Galleria. Room meet my needs but I counted off for room comfort because the sofa springs seemed to have been broken or something. When I sat on the sofa I kept going almost to the floor. I'm pretty sure it was a sofa bed and I'm glad I didn't have to sleep on it. Can't imagine how uncomfortable it would have been. This was the only issue and not a deal breaker.
September 13, 2012
Rated 5 out of 5 by lisa84 perfect weekend getaway!
I booked this room for my sons 8th birthday getaway. We had a blast with the indoor pool. Room was perfect,love how the bed was separate from the sitting area. Staff was friendly,I couldnt get early check in like I wanted,but the stay made up for it. Close to downtown Atlanta attractions. Didn't like that there is no free wi-fi in rooms,only downstairs.Also, restaurant in hotel was too pricey.
March 11, 2013
Rated 4 out of 5 by tlwest0 Needs Updating
Pros: All rooms are suites. Very roomy
The location is great.
The value is great
The pool has a great indoor/outdoor setup
Pull out bed is large
Cons: The drains were partially clogged.
The curtains were dirty and ripped.
The microwave was circa 1980.
The pillows are terribly thin.
There is no hot tub.
The TV channel selection is poor
Pull out bed mattress is thin and uncomfortable.
December 31, 2012
Rated 4 out of 5 by SPGmember Hotel nice, neighborhood and many of the guests were sketchy
Nice hotel, but area in huge decline. Many of the Guests looked like thugs...at the pool their children were rough, loud heavy splashing and rough play around our young children but more so around a father with his year-old baby. Ex:12 teens and pretend doing cannonballs, also racing and Marco Polo around the young children without regard an parental supervision. Poor language....
May 13, 2013
Rated 4 out of 5 by erichsdad I'd stay there again...but
This is a suite hotel so the living room gets used...time for a new couch. This one was just about un-sittable. Totally uncomfortable due to age. Also, bathroom sink clogged from the get go, the housekeepers had to have seen that if they cleaned and there were major stains and dirt under sink. With all that said, bed was great, location terrific and staff at desk really good.
October 28, 2012
Rated 2 out of 5 by Stevie64 OLD hotel
Very disappointed was very old and when we checked in fridge was frozen up, took eng dept over an hour to get there day of c/o we needed towels, took approx 40 min to get towels and we had to catch a plane looks like it was remodeled approx 20 years ago not the cleanest either..parking garage was a disaster key would never work and always had a line up to get out
June 17, 2013
Rated 5 out of 5 Best hotel stay EVER!!!
Sheraton suites at Cumberland re-energized my love of hotels. The customer service was unprecedented with such a friendly and knowledgable staff! The shuttle doubled as a taxi, taking us to dinner and then picking us up from dinner and driving us to the venue. The room was immaculate and very comfortable. I will be staying at Sheraton hotels from now on!
June 17, 2013
Rated 1 out of 5 by disappointed99999 Unbelievable!
I have been a regular guest at SPG hotels. However, this has been the worst experience.
1. Internet wireless did not work for 3 days.
2. Insects found in the room.
3. Phone system did not work for 1 night, and missed wake up call.
4. No soap (SOAP!) in the room.
5. Overcharge on the invoice until pointed out
6. Reservation was not found when checked in.
March 4, 2012
Rated 3 out of 5 by Dani25 Hotel
This hotel was okay.I expected more since it was the Sheraton.It does need some work you can tell the hotel is older.I have stayed at the Renaissance Waverly and I like their hotel better.The Sheraton needs an upgrade.The carpet on my hotel floor in the hallway was extremely nasty it looks like it needs to be replaced.Other than that it was a nice visit.
June 9, 2013
Rated 1 out of 5 by Justanotherunhappyguest Incredibly bad service
I would not recommend this location if you need business support, as it is nonexistent at the hotel.
November 12, 2013
Rated 4 out of 5 Hotel Stay
Thie hotel is a good hotel. The fan in the bathroom blowed continuously and was loud. The technician checked it and stated that it was louder in some rooms than others. The noise from the fan was quite annoying. I alos noticed that the tub was stained and the carpet was clean. Other than these things, the room was nice and the hotel atmosphere was great!
August 29, 2012
Rated 3 out of 5 by Fabulous411 Nice get away
Pros: Nice location right off the highway plus there's a Mall and other attractions as well
Cons: There wasn't any USB connection in the room
November 5, 2013