Rated 2 out of 5 by nothappy12042013 not such a great experience last 2 times
I've probably stayed at this hotel 20 times in the last 2 years for a total of 30-40 nights. The last two trips - the wireless internet service has been horrible and unusable. The answer from the front desk is 'we're unaware of any issues - call the help desk'. Upon checkout yesterday 12/4/13 - spoke to front desk clerk about this directly, and he was anything but empathic; he didn't care one bit. I told him I would try this hotel one more time but if internet service did not improve; I'd check out and never come back again. He didn't care and said have a good day! I hope this message gets back to Michelle Donovan, property GM, directly.
December 5, 2013
Rated 4 out of 5 by Birdman618 Fitness center needs new equipment
I stay periodically at this hotel and keep hoping the fitness center equipment, more specifically the elliptical and treadmill machines, will be replaced/updated. One elliptical was inoperable and the other sounded like it was ready to fall apart. The incline feature on one of the treadmills was not working. Other than that, a pleasant stay.
December 4, 2013
Rated 3 out of 5 by Hoops A little less clean
We have stayed at this hotel before and had a great experience. The room this time was a little less clean than before. Some mold/mildew in the bathroom and parts of the quilt on the floor in the bedroom, so that it looked like it had not been completely vacuumed. Otherwise, a good stay.
December 2, 2013
Rated 5 out of 5 by GrenadineandCoke Awesome Service/Great for Extended Stay
I have been staying at this hotel for the past 4 weeks and their excellent customer service is the reason I will be staying here for the remainder of my time in Atlanta. I chose this hotel due to its proximity to the mall. Everyone staff member has been very helpful. Someone was there to greet me every morning and every night when I returned (it's the small things that you come back for). Due to my hectic schedule, I ordered room service almost every weeknight and Isaiah went the extra mile to assist me by providing me with excellent recommendations on things to do in Atlanta. I highly recommend staying at the Sheraton Galleria (and ordering room service or sitting at the bar and enjoying and football game while having a delicious drink).
November 25, 2013
Rated 4 out of 5 by LaGil Great staff
Great staff, friendly and attentive and helpful. Only complaint is the gym is very small with outdated equipment. Also, the hotel walls are very thin...this was only an issue on one night over the course of an 11 night stay.
November 25, 2013
Rated 4 out of 5 by SPGLifetime1 Awesome staff!
You really enjoy a bright and happy smile when checking in. The staff at this hotel is just great!
Glad to see a major hotel renovation in the short term. Because this hotel needs it.
November 20, 2013
Rated 3 out of 5 by SB001 Average hotel - with horrible gym facility
Overall the hotel was average. Room was good, breakfast was not so good. Gym facility was absolutely horrible. 2 treadmills rusted. 2 elliptical machine that were in need of repair. UGGHH!
November 15, 2013
Rated 5 out of 5 by drlook Great Stay
I had a great stay in your hotel. Excellent staff, especially banquet and restaurant staff.
November 15, 2013
Rated 3 out of 5 by Emkay17 Fitness center was terrible
The cardio equipment appears not have been maintained AT ALL. Seems like no one is paying attention - there is even still a Lance Armstrong poster on the wall! The treadmills and eliptical machines were literally rusty making them nearly impossible to use. Which was a shame in an otherwise nice facility.
November 14, 2013
Rated 1 out of 5 by Justanotherunhappyguest Incredibly bad service
I would not recommend this location if you need business support, as it is nonexistent at the hotel.
November 12, 2013
Rated 3 out of 5 by LJeff The best of times the worst of times. People vs. Gym.
The hotel is a typical Sheraton, however, it is on the tired side of these facilities.
The hotel personnel were top notch. Friendly, helpful, proactive. You couldn't ask for more from a much higher priced hotel.
The gym on the other hand is terrible. It is among the worst I've visited. It needs to be gutted and totoally refreshed. I stay in SPG properties for the gym facilities. I would not stay here again for that reason alone.
November 6, 2013
Rated 3 out of 5 by Fabulous411 Nice get away
Pros: Nice location right off the highway plus there's a Mall and other attractions as well
Cons: There wasn't any USB connection in the room
November 5, 2013
Rated 5 out of 5 by Adventure707 Friendly Environment
My stay at Sheraton Suites Galleria in Atlanta, was very pleasant. I look forward to staying in that property again, whenever the opportunity arise for me to be in Atlanta. The hotel rep. were very friendly and pleasant. I requested an extra accessary for my room in the morning, to my surprise it was delivered to me in less than 10 minutes, and my room was on the 12th floor. I am so impressed with the services I received during my stay. This is a top class hotel.
The only downside was you have to pay to access wifi. Most hotels I have stayed and visited offered wifi as courtesy to their guest.
November 4, 2013
Rated 4 out of 5 by StephanieV Location
Excellent location, especially if you are attending an event at the Cobb Galleria. Close to major mall, multiple eateries, and access to major highways and freeways.
November 1, 2013
Rated 3 out of 5 by goosubuks Work Out Facilities Horrible
I work for Fischer Homes and we have a corporate account at your hotel. This was my 3rd stay. At each stay I used the work out facility. Except for 1 treadmill all the cardio equipment is broke. At each visit I expected to see new/repaired equipment but it remains. At my last stay as I ran on the one working treadmill no less than 4 people came in, tried all the other machines, discovered they did not work, and left frustrated. I can't believe you are not receiving other complaints. When I travel I enjoy a workout after a long day so I don't think I will be coming back unless this is fixed. On a lesser note I was asked if I wanted to decline room service for a $5 gift card that was never slid under my door as I was told it would be.
October 17, 2013
Rated 3 out of 5 by Cookieman Fitness Facility
Great location and was looking for a new hotel in the area as I spend approximately3 nights per month in the ATL area. This property was only average and disappointing on many aspects. Nice staff, my room was tired--paint/grout/carpet/walls/doorframes/ simply lots of mileage on it. Great bedding and size of room was excellent. However the wheels fell off when I entered the fitness facility; upon entering one person was on a tread mill, I proceeded to five different machines that were inoperable...this doesnt happen overnight...they were rusted, worn out, electronics did not work. I spend 120+ nights per year in hotels and the fitness facility is a focal point for my hotel stays and this property certainly fell short. I have no interest in returning to this property until I know upgrades have occured!
October 16, 2013
Rated 4 out of 5 by Rita2001 This hotel has great staff
The desk staff was very helpful and accommodating to things we had questions about.
October 14, 2013
Rated 4 out of 5 by Melinda40 Business trip
My stay here was for business reasons and the location was excellent. It was within walking distant of great shopping and dining as well as the work facility for me. The only disappointment was in the wifi signal from my room was horrible. I could not get or keep a wifi signal for more than a minute. I have a on-line webinar that lasted 3 hours and I have to spend the bulk of it in the hotel lobby just to stay on-line.
October 10, 2013
Rated 3 out of 5 by JTS13 This motel is convenient for shopping.
Comfortable stay. Would be nice to have a continental breakfast option and beverage station.
October 7, 2013
Rated 5 out of 5 by icedsoftball No more convention blues!
First of all, I work staff at a fairly large convention. That being said getting rest when I need it is impossible at other hotels. I love the Sheraton because not only do they have the most comfortable beds I have ever slept in, but the elevators are room key operated. No elevator tourists riding the elevators and keeping people up at all hours. The staff was knowledgeable, friendly, and extremely helpful in meeting all needs the entire weekend.
October 1, 2013
Rated 2 out of 5 by Joe1966 Disappointed
My only gripe is that I booked a fitness room and paid extra for it but got to the room, and there was no fitness equipment. I decided it was too late to go back down to the lobby and try again.
When I asked about an adjustment the next morning, I was told the desk staff could do nothing to help and was given the Starwood 800 number. Staff was very unhelpful.
September 27, 2013
Rated 5 out of 5 by nt2013 Great Staff
They have a great staff at the property.
September 27, 2013
Rated 4 out of 5 by Zay2015 A Rather Spacious Place
This hotel was rather spacious, afterall it is suite style. Good for a quick weekend or in and out stay. I'll be back
September 24, 2013
Rated 1 out of 5 by Renz23 Terrible hotel
Room was not cleaned btw days. Facilities were outdated. Would never stay again
September 21, 2013
Rated 5 out of 5 by ctlm atlanta trip
good location and excellent staff
very professional and courteous
September 17, 2013
Rated 2 out of 5 by FrequentBizTraveler Very Disappointed
I was expecting much much more from a Starwood property. From the time I checked in, my room on the 17th floor was hot and never got cool. Maintenance came up twice and twice I was told it was because the room curtains had been left open during the day. I purposely put the go green sign on the door the next day so that housekeeping wouldn't open the curtains and it was still a scorching 78 degrees in my room. I was there five nights and it never got below 75 degrees in my room even though the thermostat was set to 60. The beds are just ok and the whole building is showing its age.
The work out facility looks good on the surface, but get on the elliptical machine and you'll think you’re going to hurt yourself. The equipment is very old and in need of replacement. Almost all of the free weights are rusted and dirty and the room itself is very dark even with the lights on and all the mirrors. I travel every week for work, so the fitness center is very important to me because I can’t get to my regular gym as often as I’d like. This one was a poor excuse for a fitness center.
The one bright spot was the front desk staff. After having to have my room card rekeyed approximately ten times, a very nice young woman at the front desk took the parking charges off of my bill. This was particularly nice, since not once, but four times I was unable to exit the garage with my room key.
September 16, 2013
Rated 3 out of 5 by Vietnamvet Average hotel
We were disappointed with our stay. Our bed was hard and lumpy. The bathroom had mold and mildew growing on the grout. The so called breakfast was extremely expensive for what was available. I don't mind paying for a good meal but for what was there the cost was way out of line. The water in the pool was cloudy. Nice workout facility, nice lobby, staff was friendly, except our morning waitress could not speak English well enough to understand our concerns or she just didn't want to understand our concerns. We were not allowed to use a $20 off coupon for breakfast because the waitress nor the manager in the restaurant had never seen one therefore we could not use it. The coupon came from SPG website promo. We also tried to use a 30% off coupon for room rate from the website and was told we could not do that because we had booked under AAA rates and it could not be changed. We stay in this area twice a month for rest and relaxation and thought we would try your hotel because of the reviews we had read. Because of this if I can not get the difference credited to my card I will not be staying with you again. If I can get this problem solved I would recommend your hotel for the reason checked:
September 16, 2013
Rated 5 out of 5 by Redrbnhd Loved the bed
It was a nice,clean and comfy room. The staff was great and location was excellent...The only problem we and lots of others had was the parking garage,it was free parking but kept trying to charge you every time you exit. It became a real drag cause we and others would be delayed about a minute wrestling with it and cars started to back up with each motorist. These things happen but we will return.
September 10, 2013
Rated 3 out of 5 by Marcina Almost always a great place to stay until
I travel quite a bit for business and have to come to Atlanta quite often, love to stay at thsi hotel, it's clean, close to everything, the rooms are perfect size, bed comfortable etc. I stayed last week and the staff was not as accomodating as they usually are, tried to check in at 2:45 and there were no rooms available the internet did not work in my room at all (5 days), door was broke couldn't, changed rooms, bill wrong, SPG points not added
September 5, 2013
Rated 5 out of 5 by Gail942 so much nicer than your average hotel
THe suite enabled us to enjoy two days and nights in Atalnta. Clean, spacious, comfortable.
September 4, 2013