Rated 4 out of 5 by Pamm Great!
My room was clean and very comfortable. during our stay we ran out of toilet paper and when our room was checked it was not refilled. we had to use kleenex for the rest of our stay. toilet is very noisy when flushed. otherwise we love staying there.
October 31, 2012
Rated 5 out of 5 by Fair418 This hotel has a great staff.
Service/people were great! Only thing I would recommend improving- in the room we stayed in, the bathroom had No fan. :-( And No place to put clothes near the bath tub except on the toilet. :-(. Didn't access food, pool etc. so can't review it.
March 9, 2013
Rated 4 out of 5 by JH2013 Nice hotel
This is a nice hotel and was in close walking distance to my medical conference at Cobb Galleria Centre across the highway from the hotel. Breakfast buffet at the hotel was delicious both days and restaurant staff were great both days.
May 2, 2013
Rated 5 out of 5 by Kendallgrad business center
Facilities are expensive. Cost me ten dollars to print out my boarding passes. Had I known it was that expensive I would have done it at airport
August 5, 2013
Rated 5 out of 5 by Jess74 Excellent stay for business travel
Love the spacious rooms, which most Sheratons have but this hotel had some of the friendliest & most helpful staff of any I've experienced. The shuttle also saved time & money versus traveling by cab -- they were always happy to accomodate.
February 18, 2013
Rated 5 out of 5 by Micah Weekend
The weekend of February 15 thru 17, 2013 I went to Atlanta for a weekend of R&R. The hotel was location was good and It was too cold to venture out, so I just stayed in the room and has room service all weekend and It was WONDERFUL!!!!!!!!!
February 18, 2013
Rated 4 out of 5 by Busiwoman Clean but needs updating
Overall the hotel was okay. The room needs to be updated and the parking deck is very dark at night. The walls seemed a bit thin as I could hear my neighbor talking (or she was talking very loudly.) I would stay again based on the location.
September 16, 2012
Rated 4 out of 5 by buzz1 good location
Hotel is convienant to many northside Atlanta areas. I have been staying here for 25 years periodically and always liked the location and rooms. The hotel is looking a little tired, could use new furniture and updated paint/pictures, etc.
October 16, 2012
Rated 1 out of 5 by Dave11 Prepaid for the room, but sent my family to a less-than-comparable budget hotel
In anticipation of the holiday weekend and for the great rates, I prepaid for my room for the weekend. Yet, upon arrival I was informed that the hotel was booked. As a result, the hotel sent my family to a less-than-comparable budget hotel.
I understand that the hotel can be booked for the weekend, but I expected to be sent to a comparable hotel providing the same level of services and facilities.
I chose the hotel based on three key criteria:
(1) Location - Close proximity to downtown Atlanta
(2) Additional living space for the family
(3) Workout facilities
The hotel I was sent to didn't meet any of the criteria listed above:
(1) Less than ideal location - 30 miles from downtown Atlanta
(2) Cramped living space
(3) Lack of workout facilities
Up to this point our family had a great trip at other Starwood hotels, but the experience at the hotel left a bad taste during the final leg of our trip.
As a prepaid customer you don't have the flexibility to change dates, but the hotel can do what they please because they have received your payment in advance.
September 4, 2012
Rated 4 out of 5 by gordondd9 Use frequently and good hotel
due to family visits we stay here frequently....hotel good for family...facilities limited but adequate....wifi so slow almost non existent and would not use in future but overall very good value and never hesitate to recommend
April 9, 2012
Rated 2 out of 5 by GarryNJ In need of renovation
The hotel rooms are in need of renovation and a deep cleaning. The mirror in the bathroom has finger nail clippings and hair between the mirror and frame. Rust on the door jams. Poor lighting in the rooms. Extreamly dated.
March 9, 2013
Rated 5 out of 5 by SCTerrie Great Family Stay
My husband, youngest son and I spent the last weekend of summer in Atlanta. The staff was friendly. The hotel is in a great location. We were upgraded to the presidential suite. Fantastic stay. Quiet room. Good security.
August 22, 2012
Rated 4 out of 5 by SoSolid Decent Hotel
Overall the stay was decent. Cannot say it was one of my best SPG stays but it was OK. Nothing exciting about the hotel. Location was convenient....that's pretty much it.
July 4, 2013
Rated 3 out of 5 by lagrandefromage Security an issue
My partner reserved a room for two nights for the home show, which was across the street. He stopped by the day before my arrival and gave them his credit card so I could check in without any hangups. I arrived and told the young man working at the front desk his name (after waiting 15 minutes while he and one other gentleman tried to take care of 2 guests). At first he couldn't find the reservation, then he found it and asked me "Are you Miss XXXX?" and I said yes. He never asked for my ID or anything to verify I was Miss XXXX. He never asked me for my name, just asked if I was the person on record as arriving separately. Anyone could have gotten a room key to my partner's room, waited for him to show up and robbed him...or worse. The rooms was OK clean, but there was a weird noise coming from the small refrigerator that never stopped. Bathroom tub leaked/dripped all the time. tiles need new grout. Parking lot machine was constantly not working, wouldn't accept room key. Sometimes they left the gate open just so they wouldn't have to address people buzzing for assistance.
March 24, 2013
Rated 5 out of 5 by Elizabeth Love the suites
My husband and I book this hotel once a month while traveling to Atlanta. Love the roominess..the beds and the convenience of being across the mall. Parking is crowded but the location makes up for it.
May 5, 2013
Rated 4 out of 5 by Joeldude This hotel is convenient and consistent
Good hotel for the Gallerai area, easy access to mall and retaurants. The only negative is that the door keys sometimes don't work when you first get to your room, otherwise it's great.
June 11, 2013
Rated 4 out of 5 by Debdot Rating Sheraton
I and my guest enjoyed the comforting beds and furniture in the suites. The rooms were clean and welcoming.
The hospitality room where my family met each other was set up beautifully. The registration tables were roomy and allowed easy access for family members to pick up their bags and name tags.
The couple of areas where there were issues. It took a while for me to get okay to
go ahead and bring food etc. up to the hospitality room to get set up. There were no carts there so we had to carry everything up manually ourselves. Also, some of my family members had problems checking in. On Sunday morning, July 21, two of my relatives needed to eat as soon as possible before leaving for their trip but breakfast was not ready. This was at 7:00am when breakfast was supposed to be ready. He was told by the kitchen manager that the cook didn't come in and that breakfast wouldn't be ready until 9:00am. It was actually ready by about 8:15 but people had to wait a long time for the grits. The server staff was stressed as well. They tried but you could tell they were struggling. There were a lot of people because of several reunions going on besides just the regular crowd.
July 23, 2013
Rated 4 out of 5 by Yvette48 This hotel was Great!!!!!
I really enjoyed my stay at this hotel. Although there were a couple of minor hicups, the overall stay was good and convenient for my needs. The sliding doors didn't work in the room but it was okay.
August 9, 2012
Rated 1 out of 5 by Nelly6701 Needs updating
Hotel is very hold. It definitely shows! The phone is sun bleached from being so old. Really needs a remodel. The furniture is all old and outdated. Would not stay here again unless remodel was done
July 27, 2012
Rated 2 out of 5 by Carljoh2 Service
The hotel needs to be remodeled but because of the service recieved I was able to over look it. Thanks again Jule and Rachel at the front desk.
July 3, 2013
Rated 2 out of 5 by Beem32 Horrible Internet connection
Was on 17th floor, no wifi, changed to the 9th floor but yet again horrible connection. Could barely even connect in lobby,, not a productive stay.
Quality of room service food was very poor,
December 21, 2012
Rated 4 out of 5 by stranger hotel
had to move to another room as internet connection did not work - staff very accomodating with room change however.
breakfast order very slow - but was comped.
parking rate seems excessive
January 18, 2013
Rated 4 out of 5 by LynnK Nice Hotel...but charge for in room wireless!
The hotel and staff were quite nice, however I was disappointed to learn they charge for in room wireless! In today's world at the rate charged here that should be part of the package.
December 20, 2012
Rated 5 out of 5 by dlp243 CONVENIENCE
Very convenient location. Friendly service. Pleasant rooms.
August 5, 2013
Rated 2 out of 5 by Spanishcook Needs major overhaul
Old, worn down hotel and snooty staff, terrible combination. So many issues, not enough time to elaborate.
July 17, 2013
Rated 5 out of 5 by Nimat33 I will be back
This was my 2nd time staying at the Sheraton Suites Galleria in Atlanta Ga. I enjoyed my stay again. Everything was great, clean and accomadating. Thanks and I will be back soon.
March 11, 2013
Rated 4 out of 5 Great value
Great value. Plenty of room. Probably time for a refresh, had a number of minor things in the room that were broken or damaged. Fitness center is below average. Staff was great.
December 16, 2012
Rated 5 out of 5 by October12conf Perfect Room for us
We were very pleased with our room. It was well equipped, very clean and comfortable for our four days and three night stay. The food in the hotel restaraunt was excellent also.
October 31, 2012
Rated 3 out of 5 by joy2767 Little below par
I found dirty bath cloths in the sink...no clean ones available; trash not emptied from the trash cans; and furniture not arranged to its proper place from previous occupant.
December 9, 2011
Rated 4 out of 5 by JohnS Hot water in shower
Only negative comment was lack of or limited hot water in shower each morning. I was up at 6 am each morning, so use throughout hotel likely not cause do to early time.
March 3, 2013