Rated 2 out of 5 by nothappy12042013 not such a great experience last 2 times
I've probably stayed at this hotel 20 times in the last 2 years for a total of 30-40 nights. The last two trips - the wireless internet service has been horrible and unusable. The answer from the front desk is 'we're unaware of any issues - call the help desk'. Upon checkout yesterday 12/4/13 - spoke to front desk clerk about this directly, and he was anything but empathic; he didn't care one bit. I told him I would try this hotel one more time but if internet service did not improve; I'd check out and never come back again. He didn't care and said have a good day! I hope this message gets back to Michelle Donovan, property GM, directly.
December 5, 2013
Rated 4 out of 5 by Birdman618 Fitness center needs new equipment
I stay periodically at this hotel and keep hoping the fitness center equipment, more specifically the elliptical and treadmill machines, will be replaced/updated. One elliptical was inoperable and the other sounded like it was ready to fall apart. The incline feature on one of the treadmills was not working. Other than that, a pleasant stay.
December 4, 2013
Rated 3 out of 5 by Hoops A little less clean
We have stayed at this hotel before and had a great experience. The room this time was a little less clean than before. Some mold/mildew in the bathroom and parts of the quilt on the floor in the bedroom, so that it looked like it had not been completely vacuumed. Otherwise, a good stay.
December 2, 2013
Rated 5 out of 5 by GrenadineandCoke Awesome Service/Great for Extended Stay
I have been staying at this hotel for the past 4 weeks and their excellent customer service is the reason I will be staying here for the remainder of my time in Atlanta. I chose this hotel due to its proximity to the mall. Everyone staff member has been very helpful. Someone was there to greet me every morning and every night when I returned (it's the small things that you come back for). Due to my hectic schedule, I ordered room service almost every weeknight and Isaiah went the extra mile to assist me by providing me with excellent recommendations on things to do in Atlanta. I highly recommend staying at the Sheraton Galleria (and ordering room service or sitting at the bar and enjoying and football game while having a delicious drink).
November 25, 2013
Rated 4 out of 5 by LaGil Great staff
Great staff, friendly and attentive and helpful. Only complaint is the gym is very small with outdated equipment. Also, the hotel walls are very thin...this was only an issue on one night over the course of an 11 night stay.
November 25, 2013
Rated 4 out of 5 by SPGLifetime1 Awesome staff!
You really enjoy a bright and happy smile when checking in. The staff at this hotel is just great!
Glad to see a major hotel renovation in the short term. Because this hotel needs it.
November 20, 2013
Rated 5 out of 5 by Redrbnhd Loved the bed
It was a nice,clean and comfy room. The staff was great and location was excellent...The only problem we and lots of others had was the parking garage,it was free parking but kept trying to charge you every time you exit. It became a real drag cause we and others would be delayed about a minute wrestling with it and cars started to back up with each motorist. These things happen but we will return.
September 10, 2013
Rated 3 out of 5 by SB001 Average hotel - with horrible gym facility
Overall the hotel was average. Room was good, breakfast was not so good. Gym facility was absolutely horrible. 2 treadmills rusted. 2 elliptical machine that were in need of repair. UGGHH!
November 15, 2013