Rated 4 out of 5 by Lady2014 Really Nice Renovations
Our stay here was unexpected. However, we were quite pleased. Check-in was a breeze! The clerk was very professional and courteous. We stayed in a newly renovated room which was a mini suite. The room was spacious, clean, and comfortable. The hotel is also very close to retail shops and restaurants. We don't have any complaints. I would recommend this hotel to others.
May 24, 2014
Rated 4 out of 5 by tlwest0 Needs Updating
Pros: All rooms are suites. Very roomy
The location is great.
The value is great
The pool has a great indoor/outdoor setup
Pull out bed is large
Cons: The drains were partially clogged.
The curtains were dirty and ripped.
The microwave was circa 1980.
The pillows are terribly thin.
There is no hot tub.
The TV channel selection is poor
Pull out bed mattress is thin and uncomfortable.
December 31, 2012
Rated 4 out of 5 by SPGmember Hotel nice, neighborhood and many of the guests were sketchy
Nice hotel, but area in huge decline. Many of the Guests looked like thugs...at the pool their children were rough, loud heavy splashing and rough play around our young children but more so around a father with his year-old baby. Ex:12 teens and pretend doing cannonballs, also racing and Marco Polo around the young children without regard an parental supervision. Poor language....
May 13, 2013
Rated 4 out of 5 by Luis53 Great staff...!
Ian Watts (front desk) and Keisha (breakfast staff) were outstanding. Very professional, kind, and helpful in every way. Employees like these are a delight.
Now, I can add you missed on the following:
--Must pay for wi-fi...?
--TV had only one or two HD channels... and apparently poor reception...
Overall, I will repeat. Great stay.
(Gabrielle Gould Jewelry)
March 18, 2014
Rated 4 out of 5 by erichsdad I'd stay there again...but
This is a suite hotel so the living room gets used...time for a new couch. This one was just about un-sittable. Totally uncomfortable due to age. Also, bathroom sink clogged from the get go, the housekeepers had to have seen that if they cleaned and there were major stains and dirt under sink. With all that said, bed was great, location terrific and staff at desk really good.
October 28, 2012
Rated 4 out of 5 by Kim0704 Parking Facility Issues
Using the guest key to exit the garage did not work on several occasions. I paid with a credit card the $8 fee and it was not until the 3rd day that I started requesting assistance at the gate and leaving without using any key or card. The hotel keys were recoded 3 times during my stay.
July 17, 2014
Rated 2 out of 5 by Stevie64 OLD hotel
Very disappointed was very old and when we checked in fridge was frozen up, took eng dept over an hour to get there day of c/o we needed towels, took approx 40 min to get towels and we had to catch a plane looks like it was remodeled approx 20 years ago not the cleanest either..parking garage was a disaster key would never work and always had a line up to get out
June 17, 2013
Rated 2 out of 5 by Joe1966 Disappointed
My only gripe is that I booked a fitness room and paid extra for it but got to the room, and there was no fitness equipment. I decided it was too late to go back down to the lobby and try again.
When I asked about an adjustment the next morning, I was told the desk staff could do nothing to help and was given the Starwood 800 number. Staff was very unhelpful.
September 27, 2013
Rated 1 out of 5 by disappointed99999 Unbelievable!
I have been a regular guest at SPG hotels. However, this has been the worst experience.
1. Internet wireless did not work for 3 days.
2. Insects found in the room.
3. Phone system did not work for 1 night, and missed wake up call.
4. No soap (SOAP!) in the room.
5. Overcharge on the invoice until pointed out
6. Reservation was not found when checked in.
March 4, 2012
Rated 4 out of 5 Hotel Stay
Thie hotel is a good hotel. The fan in the bathroom blowed continuously and was loud. The technician checked it and stated that it was louder in some rooms than others. The noise from the fan was quite annoying. I alos noticed that the tub was stained and the carpet was clean. Other than these things, the room was nice and the hotel atmosphere was great!
August 29, 2012
Rated 5 out of 5 Best hotel stay EVER!!!
Sheraton suites at Cumberland re-energized my love of hotels. The customer service was unprecedented with such a friendly and knowledgable staff! The shuttle doubled as a taxi, taking us to dinner and then picking us up from dinner and driving us to the venue. The room was immaculate and very comfortable. I will be staying at Sheraton hotels from now on!
June 17, 2013
Rated 3 out of 5 by Dani25 Hotel
This hotel was okay.I expected more since it was the Sheraton.It does need some work you can tell the hotel is older.I have stayed at the Renaissance Waverly and I like their hotel better.The Sheraton needs an upgrade.The carpet on my hotel floor in the hallway was extremely nasty it looks like it needs to be replaced.Other than that it was a nice visit.
June 9, 2013
Rated 5 out of 5 by GEGE2 Great Stay
The hotel was clean staff was outstanding class A. The food and drinks was a little on the expensive side. The rooms were clean only problem was the noise from the highway. I would recommend staying at this hotel location is great lot to offer in the area easy access.
July 17, 2014
Rated 3 out of 5 by Dfitzgerald The hotel is on a downward slide
The hotel's exterior and lobby are nice, but the rooms are starting to deteriorate. I've stayed at this hotel over the years and it 's very nice, but you can tell that nothing has been done to the rooms over the years. The furniture is old, the microwave looks like it is from 1980, and the curtains barely close. The rooms need to be updated ASAP.
September 27, 2012
Rated 2 out of 5 by CowboyJoe Big Problems...
I had no hot water 2 of the 3 mornings I spent there. When I checked in, the phones were dead and had to change the room. Every day the room key cards did not work, which required going to the lobby several times. It was horrible. One thing after the other... Especially being tired it was betond aggravating... But the room itself was very nice.
February 24, 2013
Rated 4 out of 5 by HotelResident Pros/Cons of a business traveler
* The room is large which leaves plenty of room for exercising or other activities in room
* There are plenty of doors to close off the bedroom, adding extra layers to block off hallway & neighbor noise
* The parking garage is easy to navigate and feels safe
* The elevator requires a key to access any floor adding extra security to floor access
* The gym is sufficiently sized and has up to date equipment
* Front desk management is willing to pre-block particular rooms if requested ahead of time
* The bed is not comfortable like most Sheraton's (it's actually quite horrid)
* The staff is slow to respond to requests such as water or extending the stay (often forgetting) & does not prioritize the Elite line
* The front desk does not store a sufficient amount of quarters to provide change for the laundry machines (which are outdated and hard on clothes)
* The dry cleaning services does not tailor to requests such as no safety pins to attach skirts to hangers
* No club
Overall, it's still a good hotel but the level of service and quality of some items doesn't match the typical Sheraton experience.
August 6, 2014
Rated 4 out of 5 by ValentineTraveler This hotel is in Atlanta
I was surprised that there was an additional fee for parking, in-room internet and local calls. That was a surprise for a Sheraton. There was an issue with the door that separated the bedroom/ living area which was never addressed during our stay. The room was nice and the staff friendly and I was told the extra fees are usual for Atlanta.
April 1, 2013
Rated 5 out of 5 by Benton1 Wonderful Experience
Our family loved the suite and our stay at the SSG Atlanta. Service from staff was excellent. We asked for extra pillows and blankets for our children and they came immediately. The staff at the front desk greeted us with a smile and courteously responded during check-in, check-out and when we asked for restaurant/attraction suggestions.
July 25, 2012
Rated 5 out of 5 by TravelerBee Enjoyable Stay
My Husband and I decided to visit Atlanta for an extended weekend getaway. Although we arrived late at night, the staff was most courteous and had us checked in quickly. The hotel is right off of the highway, right next to a large shopping mall and Downtown Atlanta is minutes away. If I were to return to Atlanta I would stay here again.
January 25, 2013
Rated 5 out of 5 by RBCCJC The room renovations are really nice!
My husband and I enjoyed our stay at the Sheraton because we had the opportunity to stay in a newly renovated room -- it was nice. The location of this hotel is quite convenient.
There was one problem with the bedding -- the mattress pad was turned over and covered with hair, but it should have washed -- not just turned over.
April 15, 2014
Rated 5 out of 5 by JimG64 Great location
The location of this hotel and the relative ease to access surrounding shopping malls and entertainment . The excellent
Friendly staff and their willingness to assist you anyway they can. The prompt service of all departments in the hotel. The cleanliness of the public areas and rooms is a great plus for my positive recommendation .
January 6, 2013
Rated 3 out of 5 by ore21 needs help
the hotel staff was very nice and the condition of the rooms were clean. However the fitness center was terrible. The 2 elliptical machines were old, rusted and without paint and neither was working. The treadmills did work but not properly and were in bad condition with rust .
My business trip was extended but i had to move hotel.
June 14, 2013
Rated 5 out of 5 by Rosie1960 The staff at this hotel are very professional and accommodating.
My children and I enjoyed our 8 day stay that this hotel and will be returning.
August 15, 2014
Rated 5 out of 5 by FamilyFunSun Great Hotel
The hotel is located in a great spot for easy access to all Atlanta and surrounding attractions but in a safe part of the metro area. Everything about the hotel is great but particularly the service. The staff at this hotel is exceptional. They went all out to make us feel welcomed and comfortable.
I'm happy we found this place.
July 24, 2013
Rated 4 out of 5 by InTownGetawayGal Weekend Getaway
The overall experience was a pleasant one. Although the room had some minor flaws such as the wall paper seemed to have been burned in some spots and the crackling on the ceiling in the bedroom was gone in the corner. I would return because of the staff everyone was warm friendly and willing to help. I will return very soon!!!!
February 7, 2013
Rated 2 out of 5 by MoJef Did not enjoy my stay
If you're not into pets and smelling pets all night long in your pillows and linens, don't stay here. I had to have all the linens replaced in my room because I could smell pet urine throughout them. I was sick all night and couldn't sleep. Needless to say, I cut my two day stay to one and I will not return to this hotel ever.
May 29, 2012
Rated 4 out of 5 by Radhe About room service
Please improve room service. lady who was doing room never kept coffee sop, shampoo in room.
August 12, 2014
Rated 3 out of 5 by Kathleen57 Getting your extra points
you need to make sure you follow requirements to the tee or you will not get your extra points for being green. was very disappointed that i did not qualify because i hung the do not disturb sign instead of the "green" sign. I gave up room refreshing for nothing. Will not happen again because i will find other places to stay
July 29, 2013
Rated 5 out of 5 by Radhe Nice safe and secure location
Hotel location is nice, safe, secure. staff at front desk are very nice courteous and polite. during morning breakfast they have less staff. you have to wait for service from to be seated and serving. i am on business trip and i was there for trade show, conference, meeting. i have to request them for service and serve.
August 7, 2013
Rated 2 out of 5 by Rarm Stinky
This building has so much promise. It is a good location, has all of the facilities you would hope for, great fitness center, nice lobby, excellent breakfast, etc. However, the room I stayed in smelled like something had died in there. It was musty and gross smelling and the carpets were all frayed around the edges.
December 20, 2012