Rated 1 out of 5 Customer Service Robots
I did not have a great experience at this location, upon Check-in I was given a complimentary Breakfast buffet coupon, but was only issued 1. I told them that my wife was also present with me and requested another coupon, but was told no, I was only given one coupon. They were very robotic in explaining away why I could not get a coupon for my wife. Guess customer service skills only work on actual humans, not these robots that were acting like humans, guess they could not put themselves into my experience. They deserve a bad rating for this alone, won't even go into the rest of the bad experiences.
March 10, 2014
Rated 2 out of 5 by AtlantaMan2014 Very Disappointed
I have stayed here a number of times over the year and have always been happy. This time was shocked at the lack of customer service. I checked in and they assigned me a room on the 11th floor which is fine, however, after unpacking, a loud motor for construction started roaring in the room above me. I was not told of this when I checked in. I called the front desk and complained. I was told it would end promptly at 5:00 but it ran until after 6;00. I asked then if I could at least get a couple of complimentary drinks at the bar and was told the manager would call me back immediately, which they never did.
March 9, 2014
Rated 3 out of 5 by Tachi100 Hotel has issues
First did not like the fact we had to pay to park. Second did not like the we were disturbed at 7:30am to drop off towels. Third did not like that the room divider did not work properly and we had to man handle them to get them closed.
March 10, 2014
Rated 3 out of 5 by Hardrock04Actual Atlanta Sheraton Galleria, September 2013
No frills property, reasonable prices and close to downtown if you are driving. Staff was friendly; they recognized my status at check in. This location was more than suitable for business travel. There is a mall across the street, 1000 feet (give or take) with numerous restaurants. The food at the hotel is pretty weak. I have stayed at this location 3 times in the past year. With that said, I would not consider this for either family or romantic travel.
March 1, 2014
Rated 3 out of 5 by Pheller97 Worth considering but has drawbackjs
The hotel is located near to the Cumberland Mall and across the street from the Cobb Galleria Convention Center. Don't plan on being able to walk to either of these. Even the clerk at registration was not able to give clear directions. You have to go outside the hotel, take the exterior elevator to the 9th parking level, go into the parking area to go into another door to walk up the steps to the 10th parking level, then walk off the parking structure at ground level to cross a heavily traveled street to get to the 2 walkways above the street to get to Cobb Galleria. Difficult if you are carrying anything.
Room was ok, but the TV controls turned on/off both televisions at same time so had to do it manually on the set. Pillows were far too soft to support the head and get a good night sleep. Sliding doors made it a "suite" but didn't matter as I was alone. When I next return to area, I will stay elsewhere because of inconvenient location, not because the hotel itself was a bad experience.
March 1, 2014
Rated 2 out of 5 by Sachi Needs to improve in both hard and soft
The hotel staff at front desk was friendly and good. However, my overall stay was below our expectations. I was very disappointed in the housekeeping service. That was below average and I was surprised Sheraton brand hotel has such a low quality service. They said housekeeping should be done by 5pm, which is very rare at other hotels. Usually rooms are clean by 3pm in other hotels. When we came back to the room around 5:30pm, the room was not clean. If they said it should be done by 5, how come the room was not cleaned at 5:30pm? Plus, i saw housekeeping lady on the floor was talking on the cellphone while she was on the hallway. She doesn't look efficient and was not polite (she was friendly though). I have stayed many SPG hotels in the US and outside US and this hotel was disappointing.
I understand they are under renovation, because the hotel is very old...
I don't know how this hotel will compete against their competitors around the area if the room is just old and average and not so efficient service. Price is not competitive either. If they would like to carry the Sheraton brand, they need to improve in many areas.
But again, front staff was good and helpful.
February 28, 2014
Rated 1 out of 5 by Gracefamof6 Bad experience overall
I would never stay here again. I had my original reservation and then had to extend my stay to arrive before and stay later which resulted in 3 reservations. This seemed to completely confuse staff as they didn't clean my room on certain days and the front desk staff were not on the same page about whether I had to rekey my cards or not. I had a cold shower on day 2 and the heater didn't work properly. On one day I was out of my room for over four hours and when I arrived back a 4 pm to a dirty room, housekeeping knocked on the door and asked if I needed service. When I commented that I had been gone long enough for her to do so she said she wasn't sure if I was checking out. The only bright star in my stay was a waitress names Sannette who learned my name the first day and did a fantastic job making sure I had everything I needed while I was dining.
January 25, 2014
Rated 4 out of 5 by Canada16 Love the SPG Suite
My husband and I were in Atlanta for business and pleasure. We loved the layout of our suite in the SPG wing. The hotel staff were friendly and attentive. The shuttle service for a 3 mile radius was so helpful for getting us to meetings and to awesome dining close to the hotel. We had a fantastic experience.
February 24, 2014