Rated 4 out of 5 by Canada16 Love the SPG Suite
My husband and I were in Atlanta for business and pleasure. We loved the layout of our suite in the SPG wing. The hotel staff were friendly and attentive. The shuttle service for a 3 mile radius was so helpful for getting us to meetings and to awesome dining close to the hotel. We had a fantastic experience.
February 24, 2014
Rated 1 out of 5 by Gracefamof6 Bad experience overall
I would never stay here again. I had my original reservation and then had to extend my stay to arrive before and stay later which resulted in 3 reservations. This seemed to completely confuse staff as they didn't clean my room on certain days and the front desk staff were not on the same page about whether I had to rekey my cards or not. I had a cold shower on day 2 and the heater didn't work properly. On one day I was out of my room for over four hours and when I arrived back a 4 pm to a dirty room, housekeeping knocked on the door and asked if I needed service. When I commented that I had been gone long enough for her to do so she said she wasn't sure if I was checking out. The only bright star in my stay was a waitress names Sannette who learned my name the first day and did a fantastic job making sure I had everything I needed while I was dining.
January 25, 2014
Rated 1 out of 5 by Christy10 Will never stay here again
Upon check in and getting to our room, we learned that they were doing renovations, so there was constant drilling, to the point where we couldn't even watch TV or get rest after our drive there. I would think that if there are renovations going on, the hotel should at least notify you before your trip. When we asked about it, there was no offer to move us to another room, where it might not be as loud. Also, the bathroom had an area where the wallpaper was coming away from the wall and you could see mold collecting there. I also think it should be more clear, when making reservations, the amenities that you have to pay for. I have never stayed anywhere that charged extra for parking and did not offer free in-room Internet access. I think it is ridiculous that a hotel ranked as highly as the Sheraton, would charge for these basic things.
February 17, 2014
Rated 5 out of 5 by BHCliff Great Place To Stay
Only spent one night at this hotel but the response and the attentiveness from the staff at check-in and check-out were exceptional. The room was very clean and consisted of a mini-suite.A good location and easy to get to off the interstate. Would certainly recommend this hotel with high praise.
February 16, 2014
Rated 4 out of 5 by RTKY almost perfect
This location was perfect for us. The front desk and other staff were superb, helpful, and friendly. The room was wonderful. There was some remodeling going on. I prefer an elliptical machine what wasn't present in the fitness room, but there were some other nice pieces of equipment. Ingress and egress is tricky but what was ever easy traffic wise in the Atlanta area? Security was more than adequate and I hope that the remodeling will include a secure way to enter the hotel from the parking garage without having to walk out of the garage and into the front of the Hotel.
February 10, 2014
Rated 4 out of 5 by Chancellor This hotel has a great staff
I really enjoyed my stay at your hotel over the past 3 days. The suite was spacious, I was very surprised. Your staff was excellent. They always seem to have a smile and a friendly hello. The bed was comfortable and great pillows but the pull-out sofa bed was just the worst! That is my only negative comment I have about our stay. So convenient to all of our meetings. Food and shopping choices were excellent. Thanks.
February 5, 2014
Rated 2 out of 5 by Ray547 Great Location, poor operation
Arrival was a pain because no one could help with the luggage, staff told us we could access the hotel from the parking deck, wrong, room was not clean, nor was it cleaned properly while we were there.
February 6, 2014
Rated 5 out of 5 by Redrbnhd Loved the bed
It was a nice,clean and comfy room. The staff was great and location was excellent...The only problem we and lots of others had was the parking garage,it was free parking but kept trying to charge you every time you exit. It became a real drag cause we and others would be delayed about a minute wrestling with it and cars started to back up with each motorist. These things happen but we will return.
September 10, 2013