Rated 3 out of 5 by Merry35 Great for the money!
Spacious suite that was very comfortable with quiet environment. Parking deck process a little slow at checkout time. Overall very pleased!!
April 19, 2015
Rated 5 out of 5 by ekm37 clean room & facilities
The room was very clean. The fitness equipment is up to date. The staff was friendly & helpful.
March 23, 2015
Rated 2 out of 5 by dcs89 Remodeling- avoid until complete
Sub-par facilities during remodeling. The lobby is almost completely blocked off, the bar and restaurant are in a conference room. Check in/out is a single tiny desk in a corner. Would avoid until renovations are complete.
February 26, 2015
Rated 5 out of 5 by Treasure67 Best Showers and Super Comfy Beds
LOVE the water pressure from the shower. The beds were comfy and the guest room was very clean.
February 23, 2015
Rated 3 out of 5 by RTKY Getting there
This is the 2nd time I've stayed here which is becoming a yearly thing. the location is good for our business in the area. the facility is tricky to get in and out of but not impossible. Conveniently located for shopping and dining. The room we stayed in this time had been recently upgraded and was very nice including those wonderful beds. The furniture was relatively if not completely new. Internet speed was good and lighting and elevator speed access was good. Parking is adjacent and one cannot enter the hotel from parking without going out and around to the front lobby. I assume this is for security reasons. They are still remodeling and some areas of the hotel are partitioned off. The workout room was new and well done. Didn't use the pool but it is minimal indoor/outdoor type setup. Our commode didn't work when we first arrived but was fixed within 30 minutes of reporting it. all in all I'd say a pretty good place to stay.
February 9, 2015
Rated 5 out of 5 by CBRD14 Great Experience As Always
I chose Starwood property because I know I will not be disappointed with my experience. Cleanliness and professionalism is always a must and plus with me. Thank you for never disappointing and continue to build your brand with the upmost integrity for the customer. Great job staff!
February 9, 2015
Rated 1 out of 5 by dsk9683 Poor ceustomer and room service
After a late arrival to the hotel, ordered room service at 8pm (Cobb Salad and Mash Potato). Was busy catching up on email and noticed it was 9pm and no food delivery. Called customer service to have them check on the salad. Customer service representative apologized and communicated that there could be many orders and that the room service manager would call to explain. Waited, waited,... 10pm, no phone call from the service manager and no salad delivery. Called customer service at 10pm to cancel and officially complain. Explained to the same representative to communicate to his manager of the situation and asked for feedback the next day. Went outside at 10pm to get a drive through.
No feedback, no apologies, no explanation.
Through work, I've stayed in SPG hotels more than 130 nights per year for the past 5 years and this has been the worst customer service.
January 30, 2015
Rated 2 out of 5 by 90210 Needs Improvement
My stay at this hotel was sub par. There were staff who were very friendly and accommodating and some who were not. Some of the amenities listed on the website aren't how they are described, for example, the heated indoor pool leads to the outdoor pool and is not heated. I stayed during January and since there is no barrier between the indoor and outdoor pool the water was extremely cold. The hotel is undergoing renovations which is not on the site and as a result there is no lobby currently and the business center consists of one computer sitting in the hallway. The wifi, which there is a surcharge for, is spotty and loses connection after about 10-20 minutes of use. I was really unhappy with my stay here for the reasons listed above and several others.
January 27, 2015