Rated 4 out of 5 by buzz1 good location
Hotel is convienant to many northside Atlanta areas. I have been staying here for 25 years periodically and always liked the location and rooms. The hotel is looking a little tired, could use new furniture and updated paint/pictures, etc.
October 16, 2012
Rated 4 out of 5 by Patty95 A Positive Experience
My husband decided that he wanted us to have a weekend staycation and chose the Sheraton Suites Galleria-Atlanta ---it was a spectacular experience. The staff was welcoming and the location was ideal for the weekend. It is convientently located to the Cobb Energy Center, mall and restaurants.
One of the best things about your property is that it was CLEAN. The sheets and towels were fresh and was seemingly fragranced with sunshine. If work didn't beckon for us on Monday, another night would have been in order.
When a staycation or vacation is on our agenda, we will certainly consider another Sheraton property.
October 15, 2012
Rated 3 out of 5 by wigstheome Great Staff; Tired, Old Facility
I want to like this hotel because the staff genuinely tries to provide excellent service, but at the end of the day, the hotel is in serious need of a major renovation. From toilets that barely flush to sinks that barely drain to a garage posted with flood warning signs, the hotel needs serious work. The rooms are relatively spacious, but the furniture, walls, carpeting, etc. show their age all too well. On the positive, the air conditioning was effective. The location is fine, with close proximity to I-285, and you can walk to the Cobb Galleria Centre. Parking is relatively inexpensive as well.
October 12, 2012
Rated 5 out of 5 by JJ61 great location, spacious room
perfect location as you can walk to numerous restaurants and the mall. Spacious rooms were very comfortable. Accept dogs which was wonderful.
October 12, 2012
Rated 1 out of 5 by DMAN24 Poor Poor Poor
I have stayed in this hotel many times and now it has really gone down hill from service to facility.
October 9, 2012
Rated 3 out of 5 by CANUT8KIT Atlanta Quest
Excellent staff, too bad facilities are soo disapointing.
October 5, 2012
Rated 5 out of 5 by PriceisRight AMAZING STAFF, LOCATION AND STAY!!!
I was in Atlanta for 3 days on a business trip with 12 other people, the Sheraton staff was amazing... in getting us rooms on a short turn around, setting up a group of rooms at a terrific day rate, and accommodating the parking spot for a very large tour bus we are driving around in. Special shout out to Wayne at the front desk for all his help, TY in the restaurant who we loved loved loved and the rest of the staff .. truly can't wait to get back to Atlanta and stay there again. The rooms are large, comfortable and the beds amazing....
October 5, 2012
Rated 2 out of 5 by DTownTraveler7 Wasn't what I expected.
The hotel needs a make over. No 24 hour room service. No late night bar. The hallways leading to the room has an old feel and dampness. The only thing is the room HOT with style were the LG television's. That;s with me staying is a suite. I expected more, with the hotel being connected to Cumberland Mall. At check in, for the first time I had to ask hotel staff about my amenities as a GOLD member. I won't be staying there again. I'll look to stay at one Starwood's Midtown properties.
October 5, 2012
Rated 5 out of 5 by jennie44 Outstanding experience
This hotel was a delight. the bed was so comfortable and the room was outstanding. i would stay here any time.
October 3, 2012
Rated 3 out of 5 by Dfitzgerald The hotel is on a downward slide
The hotel's exterior and lobby are nice, but the rooms are starting to deteriorate. I've stayed at this hotel over the years and it 's very nice, but you can tell that nothing has been done to the rooms over the years. The furniture is old, the microwave looks like it is from 1980, and the curtains barely close. The rooms need to be updated ASAP.
September 27, 2012
Rated 5 out of 5 by Jamie38 Great Rooms
I stayed in a room with a separate living area and king size bed. The room was very nice and quite large.
September 25, 2012
Rated 4 out of 5 by Schmitty Sept Stay
Always great stay. Thankful for wonderful breakfast buffet. Fruit is great everytime.
front desk staff is great
September 23, 2012
Rated 5 out of 5 by Marine12 this hotel is conveniently located and very friendly
The hotel staff was extremely courteous and helpful with directions and restaurant recommendations.
September 17, 2012
Rated 4 out of 5 by Busiwoman Clean but needs updating
Overall the hotel was okay. The room needs to be updated and the parking deck is very dark at night. The walls seemed a bit thin as I could hear my neighbor talking (or she was talking very loudly.) I would stay again based on the location.
September 16, 2012
Rated 4 out of 5 by Printer12 Meet my needs
I stayed here for an event at Cobb Galleria. Room meet my needs but I counted off for room comfort because the sofa springs seemed to have been broken or something. When I sat on the sofa I kept going almost to the floor. I'm pretty sure it was a sofa bed and I'm glad I didn't have to sleep on it. Can't imagine how uncomfortable it would have been. This was the only issue and not a deal breaker.
September 13, 2012
Rated 4 out of 5 by CCCOSTEN Great Hotel!
I must commend you for consistent excellence in customer service. The staff that stands out for me was Nyla... it was a busy morning, the elevators were busy, phones were ringing, there were several people in line waiting to check out and Nyla was patiently handling all of the MANY needs and questions of the guest at the counter. And as it happens, there were some impatient guests in line that were running late for their next engagements and wanted to be accommodated RIGHT then. Nyla was very pleasant and courteousand poised and graciously offered great and timely service to each and every one of them. The world needs more Nylas!!! KUDOS!
September 6, 2012
Rated 5 out of 5 by Wolfpacker Nice hotel
Nice hotel, good location, great breakfast.
September 6, 2012
Rated 5 out of 5 by Maddy1004 Excellent Stay
The Staff was extremely friendly and helpful. Sheldon, the bartender and Eugene your security officer were my most memorable staff members at your property.
September 4, 2012
Rated 1 out of 5 by Dave11 Prepaid for the room, but sent my family to a less-than-comparable budget hotel
In anticipation of the holiday weekend and for the great rates, I prepaid for my room for the weekend. Yet, upon arrival I was informed that the hotel was booked. As a result, the hotel sent my family to a less-than-comparable budget hotel.
I understand that the hotel can be booked for the weekend, but I expected to be sent to a comparable hotel providing the same level of services and facilities.
I chose the hotel based on three key criteria:
(1) Location - Close proximity to downtown Atlanta
(2) Additional living space for the family
(3) Workout facilities
The hotel I was sent to didn't meet any of the criteria listed above:
(1) Less than ideal location - 30 miles from downtown Atlanta
(2) Cramped living space
(3) Lack of workout facilities
Up to this point our family had a great trip at other Starwood hotels, but the experience at the hotel left a bad taste during the final leg of our trip.
As a prepaid customer you don't have the flexibility to change dates, but the hotel can do what they please because they have received your payment in advance.
September 4, 2012
Rated 1 out of 5 by atarono AWFUL STAY
I checked in late at night, nearly 10pm. Room had an awful smell, strong mildew/mold. Was too tired to move immediately, which was a mistake. Next evening, before I went up to the room, I complained. While my room was switched, the attitude of the front desk left much to be desired. They sent up a maintenence guy with me who agreed it was awful - the smell hit you in the face as soon as the door was opened. This room should NEVER have been rented in that condition, and hopefully this was not a heath hazard.
August 30, 2012
Rated 4 out of 5 by Verified Reviewer Hotel Stay
Thie hotel is a good hotel. The fan in the bathroom blowed continuously and was loud. The technician checked it and stated that it was louder in some rooms than others. The noise from the fan was quite annoying. I alos noticed that the tub was stained and the carpet was clean. Other than these things, the room was nice and the hotel atmosphere was great!
August 29, 2012
Rated 5 out of 5 by SCTerrie Great Family Stay
My husband, youngest son and I spent the last weekend of summer in Atlanta. The staff was friendly. The hotel is in a great location. We were upgraded to the presidential suite. Fantastic stay. Quiet room. Good security.
August 22, 2012
Rated 4 out of 5 by NNCC Only in one night
Slept well, did not want for anything, would stay there again
August 16, 2012
Rated 5 out of 5 by TC3388 Frequent business traveler
This is a great hotel for a great price in the Galleria Area.
August 11, 2012
Rated 4 out of 5 by Yvette48 This hotel was Great!!!!!
I really enjoyed my stay at this hotel. Although there were a couple of minor hicups, the overall stay was good and convenient for my needs. The sliding doors didn't work in the room but it was okay.
August 9, 2012
Rated 5 out of 5 by debi123 Comfortable rooms and great staff
Beds are comfortable and rooms are spacious. Restaurant wait staff is excellent. Location is great - you can walk to the nearby mall and several restaurants.
August 6, 2012
Rated 5 out of 5 by JefH Perfect
This hotel fit my needs perfectly. It's location couldn't have been better it's just a few minutes drive from down town, across the street from mall and the Cobb Galleria convention center. I'd not only stay here again I'd reccomend it to my friends also.
August 6, 2012
Rated 4 out of 5 by RRS2012 This hotel has great Interstate access
This hotel was selected for our family reunion weekend stay and banquet. It had great access to the interstates, shopping and dining. The kids loved swimming in the onsite pool. The king sized suite we stayed was spacious with a great view looking out toward I285. The banquet food was very tasty and the hotel staff was very attentive. Our only complaint we with the slow speed of two in-service elevators; the third one was didn't work. Overall, we enjoyed out stay and would stay their again.
August 4, 2012
Rated 2 out of 5 by djm1156 Needs Improvement
First time visit. Disappointing, waited almost 20 minutes to check in, asked for adjoining rooms to interview, 408 and 410 are not adjoining, front desk said nothing they can do, couch and chair padding was terrible, you could fall into ! Cleaning room people arrived at 6PM, I asked for them to come back in a little bit, they said they could not, asked for a drink at the bar, bartender, left, come back 15 minutes later, asked for my drink, left again. I did too !
August 3, 2012
Rated 5 out of 5 by Thebrother Classy hotel
This is a very nice hotel very clean and comfortable service was good
August 2, 2012