Rated 1 out of 5 by Dave11 Prepaid for the room, but sent my family to a less-than-comparable budget hotel
In anticipation of the holiday weekend and for the great rates, I prepaid for my room for the weekend. Yet, upon arrival I was informed that the hotel was booked. As a result, the hotel sent my family to a less-than-comparable budget hotel.
I understand that the hotel can be booked for the weekend, but I expected to be sent to a comparable hotel providing the same level of services and facilities.
I chose the hotel based on three key criteria:
(1) Location - Close proximity to downtown Atlanta
(2) Additional living space for the family
(3) Workout facilities
The hotel I was sent to didn't meet any of the criteria listed above:
(1) Less than ideal location - 30 miles from downtown Atlanta
(2) Cramped living space
(3) Lack of workout facilities
Up to this point our family had a great trip at other Starwood hotels, but the experience at the hotel left a bad taste during the final leg of our trip.
As a prepaid customer you don't have the flexibility to change dates, but the hotel can do what they please because they have received your payment in advance.
September 4, 2012
Rated 4 out of 5 by gordondd9 Use frequently and good hotel
due to family visits we stay here frequently....hotel good for family...facilities limited but adequate....wifi so slow almost non existent and would not use in future but overall very good value and never hesitate to recommend
April 9, 2012
Rated 2 out of 5 by GarryNJ In need of renovation
The hotel rooms are in need of renovation and a deep cleaning. The mirror in the bathroom has finger nail clippings and hair between the mirror and frame. Rust on the door jams. Poor lighting in the rooms. Extreamly dated.
March 9, 2013
Rated 4 out of 5 by Fabulous411 Good location
It would have been nice If I was told that there was construction going on before i checked in So for this my stay wasn't the best couldn't get to sleep way too many noise because of construction
December 29, 2013
Rated 5 out of 5 by SCTerrie Great Family Stay
My husband, youngest son and I spent the last weekend of summer in Atlanta. The staff was friendly. The hotel is in a great location. We were upgraded to the presidential suite. Fantastic stay. Quiet room. Good security.
August 22, 2012
Rated 3 out of 5 by lagrandefromage Security an issue
My partner reserved a room for two nights for the home show, which was across the street. He stopped by the day before my arrival and gave them his credit card so I could check in without any hangups. I arrived and told the young man working at the front desk his name (after waiting 15 minutes while he and one other gentleman tried to take care of 2 guests). At first he couldn't find the reservation, then he found it and asked me "Are you Miss XXXX?" and I said yes. He never asked for my ID or anything to verify I was Miss XXXX. He never asked me for my name, just asked if I was the person on record as arriving separately. Anyone could have gotten a room key to my partner's room, waited for him to show up and robbed him...or worse. The rooms was OK clean, but there was a weird noise coming from the small refrigerator that never stopped. Bathroom tub leaked/dripped all the time. tiles need new grout. Parking lot machine was constantly not working, wouldn't accept room key. Sometimes they left the gate open just so they wouldn't have to address people buzzing for assistance.
March 24, 2013
Rated 4 out of 5 by AmyNY great location
hotel was a good choice. location was a plus as it was easy to hop on and off I75. Hotel rooms need to be updated but were decent enough. Only complaint is the fee for parking. Should put that in the rate.
July 20, 2013
Rated 5 out of 5 by Historybuff Wonderful Staff
The desk staff were welcoming, friendly answered all our questions and accommodating. I would definitely stay here again. I am looking forward to the new Club Room coming soon.
January 1, 2014
Rated 5 out of 5 by Elizabeth Love the suites
My husband and I book this hotel once a month while traveling to Atlanta. Love the roominess..the beds and the convenience of being across the mall. Parking is crowded but the location makes up for it.
May 5, 2013
Rated 4 out of 5 by Yvette48 This hotel was Great!!!!!
I really enjoyed my stay at this hotel. Although there were a couple of minor hicups, the overall stay was good and convenient for my needs. The sliding doors didn't work in the room but it was okay.
August 9, 2012
Rated 1 out of 5 by Nelly6701 Needs updating
Hotel is very hold. It definitely shows! The phone is sun bleached from being so old. Really needs a remodel. The furniture is all old and outdated. Would not stay here again unless remodel was done
July 27, 2012
Rated 3 out of 5 by SB001 Average hotel - with horrible gym facility
Overall the hotel was average. Room was good, breakfast was not so good. Gym facility was absolutely horrible. 2 treadmills rusted. 2 elliptical machine that were in need of repair. UGGHH!
November 15, 2013
Rated 4 out of 5 by SPGLifetime1 Awesome staff!
You really enjoy a bright and happy smile when checking in. The staff at this hotel is just great!
Glad to see a major hotel renovation in the short term. Because this hotel needs it.
November 20, 2013
Rated 2 out of 5 by Beem32 Horrible Internet connection
Was on 17th floor, no wifi, changed to the 9th floor but yet again horrible connection. Could barely even connect in lobby,, not a productive stay.
Quality of room service food was very poor,
December 21, 2012
Rated 4 out of 5 by Meg200 Good location
The location is great - lots of local food and shopping, easy to get around. Took just a minute to get to Coke museum, Braves game, water park, etc. Rooms are a bit tight, but comfortable.
August 12, 2013
Rated 4 out of 5 by stranger hotel
had to move to another room as internet connection did not work - staff very accomodating with room change however.
breakfast order very slow - but was comped.
parking rate seems excessive
January 18, 2013
Rated 3 out of 5 by tripmac First time with a bad room
Floor was wet near wall of room. No sheets for fold out bed. Staff did bring them and I understand they were busy.
We have stayed here many times and this was the first time it was bad.
July 28, 2013
Rated 4 out of 5 by Joeldude This hotel is convenient and consistent
Good hotel for the Gallerai area, easy access to mall and retaurants. The only negative is that the door keys sometimes don't work when you first get to your room, otherwise it's great.
June 11, 2013
Rated 4 out of 5 by LynnK Nice Hotel...but charge for in room wireless!
The hotel and staff were quite nice, however I was disappointed to learn they charge for in room wireless! In today's world at the rate charged here that should be part of the package.
December 20, 2012
Rated 5 out of 5 by Nimat33 I will be back
This was my 2nd time staying at the Sheraton Suites Galleria in Atlanta Ga. I enjoyed my stay again. Everything was great, clean and accomadating. Thanks and I will be back soon.
March 11, 2013
Rated 4 out of 5 Great value
Great value. Plenty of room. Probably time for a refresh, had a number of minor things in the room that were broken or damaged. Fitness center is below average. Staff was great.
December 16, 2012
Rated 5 out of 5 by October12conf Perfect Room for us
We were very pleased with our room. It was well equipped, very clean and comfortable for our four days and three night stay. The food in the hotel restaraunt was excellent also.
October 31, 2012
Rated 3 out of 5 by joy2767 Little below par
I found dirty bath cloths in the sink...no clean ones available; trash not emptied from the trash cans; and furniture not arranged to its proper place from previous occupant.
December 9, 2011
Rated 4 out of 5 by StephanieV Location
Excellent location, especially if you are attending an event at the Cobb Galleria. Close to major mall, multiple eateries, and access to major highways and freeways.
November 1, 2013
Rated 4 out of 5 by SoSolid Decent Hotel
Overall the stay was decent. Cannot say it was one of my best SPG stays but it was OK. Nothing exciting about the hotel. Location was convenient....that's pretty much it.
July 4, 2013
Rated 4 out of 5 by JohnS Hot water in shower
Only negative comment was lack of or limited hot water in shower each morning. I was up at 6 am each morning, so use throughout hotel likely not cause do to early time.
March 3, 2013
Rated 4 out of 5 by RockyLat My stay in August for my 14th wedding anniversary
Wonderful stay except upon departure, not enough luggage carts with the number of persons leaving at the same time. Staff very helpful though with locating carts.
September 3, 2013
Rated 3 out of 5 by vrj7 great pool
the pool temperature was perfect, each morning at pool we were greeted by a nice gentleman from enginneering in charge of pool. always made it perfect for us.
October 17, 2012
Rated 5 out of 5 by debi123 Comfortable rooms and great staff
Beds are comfortable and rooms are spacious. Restaurant wait staff is excellent. Location is great - you can walk to the nearby mall and several restaurants.
August 6, 2012
Rated 5 out of 5 by Maddy1004 Excellent Stay
The Staff was extremely friendly and helpful. Sheldon, the bartender and Eugene your security officer were my most memorable staff members at your property.
September 4, 2012