Rated 5 out of 5 by ekm37 clean room & facilities
The room was very clean. The fitness equipment is up to date. The staff was friendly & helpful.
March 23, 2015
Rated 1 out of 5 by Berg007 Embarrassment to the Starwood Brand
Let me start out with I'm a loyal Starwood member and rarely leave reviews unless I'm extremely happy or extremely disappointed. Unfortunately, it is the latter in this case. My family and I stayed at this hotel in the summer of 2010 and all the issues we had then (for which we complained about then and were provided back all of the points we'd used for the stays and were told these would be address) and have not been corrected. The carpeting was ripped, there was dirt on the drapery and you sank into the sofa which made it ridiculously uncomfortable and un-sitable. Too cap off my miserable experience, there was literally feces on the bedspread from the previous person who stayed in the room.
April 12, 2013
Rated 1 out of 5 by Gracefamof6 Bad experience overall
I would never stay here again. I had my original reservation and then had to extend my stay to arrive before and stay later which resulted in 3 reservations. This seemed to completely confuse staff as they didn't clean my room on certain days and the front desk staff were not on the same page about whether I had to rekey my cards or not. I had a cold shower on day 2 and the heater didn't work properly. On one day I was out of my room for over four hours and when I arrived back a 4 pm to a dirty room, housekeeping knocked on the door and asked if I needed service. When I commented that I had been gone long enough for her to do so she said she wasn't sure if I was checking out. The only bright star in my stay was a waitress names Sannette who learned my name the first day and did a fantastic job making sure I had everything I needed while I was dining.
January 25, 2014
Rated 2 out of 5 by dcs89 Remodeling- avoid until complete
Sub-par facilities during remodeling. The lobby is almost completely blocked off, the bar and restaurant are in a conference room. Check in/out is a single tiny desk in a corner. Would avoid until renovations are complete.
February 26, 2015
Rated 5 out of 5 by Treasure67 Best Showers and Super Comfy Beds
LOVE the water pressure from the shower. The beds were comfy and the guest room was very clean.
February 23, 2015
Rated 3 out of 5 by wigstheome Great Staff; Tired, Old Facility
I want to like this hotel because the staff genuinely tries to provide excellent service, but at the end of the day, the hotel is in serious need of a major renovation. From toilets that barely flush to sinks that barely drain to a garage posted with flood warning signs, the hotel needs serious work. The rooms are relatively spacious, but the furniture, walls, carpeting, etc. show their age all too well. On the positive, the air conditioning was effective. The location is fine, with close proximity to I-285, and you can walk to the Cobb Galleria Centre. Parking is relatively inexpensive as well.
October 12, 2012
Rated 5 out of 5 by Redrbnhd Loved the bed
It was a nice,clean and comfy room. The staff was great and location was excellent...The only problem we and lots of others had was the parking garage,it was free parking but kept trying to charge you every time you exit. It became a real drag cause we and others would be delayed about a minute wrestling with it and cars started to back up with each motorist. These things happen but we will return.
September 10, 2013
Rated 1 out of 5 by teri5 I felt the hotel did not sufficiently look into my lost item.
i left a shirt in the gym, and when I returned that evening it was gone. I went to the front desk and they said to return in the morning when housekeeping would be available, which I thought was strange. I returned the following morning, and of course, they told me they did not have it. An employee of the hotel was cleaning the gym area the entire time I was running. No one else was there or ever came in. I don't know how he could have missed my shirt beside the treadmill as he was cleaning. I told the man at the desk that the hotel employee was the only one in the gym, and that he was cleaning the entire time. He took my number. I never received or expected a call.
December 8, 2014