Rated 5 out of 5 by anakinhush Nice Stay
I love the size of the rooms, ease of access to major high ways, and lots of places to eat within walking distance.
July 28, 2014
Rated 4 out of 5 by Lady2014 Really Nice Renovations
Our stay here was unexpected. However, we were quite pleased. Check-in was a breeze! The clerk was very professional and courteous. We stayed in a newly renovated room which was a mini suite. The room was spacious, clean, and comfortable. The hotel is also very close to retail shops and restaurants. We don't have any complaints. I would recommend this hotel to others.
May 24, 2014
Rated 4 out of 5 by Mckey Great value!!
Great location, can get to anything in Atlanta from here without trouble. Can walk to ANY type of dinner/nightlife you would like from hotel. Get fridge in room, separate "living" area, 2 large flatscreens, bar area, bathroom with separate enclosed shower/commode, fast elevators, plenty of FREE parking, all for a price that is difficult if not impossible to beat without staying at a discount property.
June 3, 2012
Rated 3 out of 5 by CW1000 Minor issues
I rented 3 rooms all rooms had some sort of issue. One room the toliet would not flush all the way 2nd room the phone did not work 3rd room the closet would not open. They offered to switch one of the rooms to another but that would have put the person on a floor that was 10 flights down and full of screaming kids. FYI the elevators are SOOOOOOOOO slow expect to wait atleast 5-10 mins for the elevator
July 25, 2012
Rated 4 out of 5 by Printer12 Meet my needs
I stayed here for an event at Cobb Galleria. Room meet my needs but I counted off for room comfort because the sofa springs seemed to have been broken or something. When I sat on the sofa I kept going almost to the floor. I'm pretty sure it was a sofa bed and I'm glad I didn't have to sleep on it. Can't imagine how uncomfortable it would have been. This was the only issue and not a deal breaker.
September 13, 2012
Rated 5 out of 5 by lisa84 perfect weekend getaway!
I booked this room for my sons 8th birthday getaway. We had a blast with the indoor pool. Room was perfect,love how the bed was separate from the sitting area. Staff was friendly,I couldnt get early check in like I wanted,but the stay made up for it. Close to downtown Atlanta attractions. Didn't like that there is no free wi-fi in rooms,only downstairs.Also, restaurant in hotel was too pricey.
March 11, 2013
Rated 4 out of 5 by Luis53 Great staff...!
Ian Watts (front desk) and Keisha (breakfast staff) were outstanding. Very professional, kind, and helpful in every way. Employees like these are a delight.
Now, I can add you missed on the following:
--Must pay for wi-fi...?
--TV had only one or two HD channels... and apparently poor reception...
Overall, I will repeat. Great stay.
(Gabrielle Gould Jewelry)
March 18, 2014
Rated 4 out of 5 by tlwest0 Needs Updating
Pros: All rooms are suites. Very roomy
The location is great.
The value is great
The pool has a great indoor/outdoor setup
Pull out bed is large
Cons: The drains were partially clogged.
The curtains were dirty and ripped.
The microwave was circa 1980.
The pillows are terribly thin.
There is no hot tub.
The TV channel selection is poor
Pull out bed mattress is thin and uncomfortable.
December 31, 2012
Rated 4 out of 5 by SPGmember Hotel nice, neighborhood and many of the guests were sketchy
Nice hotel, but area in huge decline. Many of the Guests looked like thugs...at the pool their children were rough, loud heavy splashing and rough play around our young children but more so around a father with his year-old baby. Ex:12 teens and pretend doing cannonballs, also racing and Marco Polo around the young children without regard an parental supervision. Poor language....
May 13, 2013
Rated 1 out of 5 by Wdc1906 Upset
I have a credit card issue . It keep me from enjoying my weekend with my kids
July 21, 2014
Rated 5 out of 5 by CTAE Great Stay
I really enjoyed my stay! they room was very spacious for me and my family.
July 21, 2014
Rated 4 out of 5 by erichsdad I'd stay there again...but
This is a suite hotel so the living room gets used...time for a new couch. This one was just about un-sittable. Totally uncomfortable due to age. Also, bathroom sink clogged from the get go, the housekeepers had to have seen that if they cleaned and there were major stains and dirt under sink. With all that said, bed was great, location terrific and staff at desk really good.
October 28, 2012
Rated 4 out of 5 by DDan Nice rooms, great rate
This hotel was a great find. I am in the ATL market almost weekly and usually stay at other places. When they were all booked, I tried this property and was very happy with it. Nice room, great rate, great staff.
July 2, 2014
Rated 2 out of 5 by Stevie64 OLD hotel
Very disappointed was very old and when we checked in fridge was frozen up, took eng dept over an hour to get there day of c/o we needed towels, took approx 40 min to get towels and we had to catch a plane looks like it was remodeled approx 20 years ago not the cleanest either..parking garage was a disaster key would never work and always had a line up to get out
June 17, 2013
Rated 2 out of 5 by Joe1966 Disappointed
My only gripe is that I booked a fitness room and paid extra for it but got to the room, and there was no fitness equipment. I decided it was too late to go back down to the lobby and try again.
When I asked about an adjustment the next morning, I was told the desk staff could do nothing to help and was given the Starwood 800 number. Staff was very unhelpful.
September 27, 2013
Rated 1 out of 5 by disappointed99999 Unbelievable!
I have been a regular guest at SPG hotels. However, this has been the worst experience.
1. Internet wireless did not work for 3 days.
2. Insects found in the room.
3. Phone system did not work for 1 night, and missed wake up call.
4. No soap (SOAP!) in the room.
5. Overcharge on the invoice until pointed out
6. Reservation was not found when checked in.
March 4, 2012
Rated 5 out of 5 by Barrbigrl Very Satisfied!
We chose this hotel because of the location and were not disappointed. All of the staff were friendly and helpful during our entire stay. We were very pleased with the layout of the king suite which allowed easy access to the closet/restroom from the bedroom or living area without disturbing other guests. All areas we visited were clean. Having to park and pay $8 per day for the garage was not expected, but we were able to use the hotel shuttle service to get to all the places we needed to be on this trip. Our shuttle driver was very nice. This hotel is right next to the Cumberland Mall and several nice restaurants, as well as being directly across the street from the Cobb Galleria. Even though the hotel is still in the middle of rennovations, we did not experience any problems on our stay. I did like that there is a link on the hotel webiste to see what rennovations are taking place during your stay. I would recommend checking that link before staying. Overall, we had an excellent stay & experience and will definiately consider this hotel should we visit this area of Atlanta again.
June 29, 2014
Rated 5 out of 5 by Mom123 Good experience
Rooms were clean and the set up works well for a family. We love staying at this location.
July 14, 2014
Rated 5 out of 5 Best hotel stay EVER!!!
Sheraton suites at Cumberland re-energized my love of hotels. The customer service was unprecedented with such a friendly and knowledgable staff! The shuttle doubled as a taxi, taking us to dinner and then picking us up from dinner and driving us to the venue. The room was immaculate and very comfortable. I will be staying at Sheraton hotels from now on!
June 17, 2013
Rated 3 out of 5 by Dani25 Hotel
This hotel was okay.I expected more since it was the Sheraton.It does need some work you can tell the hotel is older.I have stayed at the Renaissance Waverly and I like their hotel better.The Sheraton needs an upgrade.The carpet on my hotel floor in the hallway was extremely nasty it looks like it needs to be replaced.Other than that it was a nice visit.
June 9, 2013
Rated 4 out of 5 Hotel Stay
Thie hotel is a good hotel. The fan in the bathroom blowed continuously and was loud. The technician checked it and stated that it was louder in some rooms than others. The noise from the fan was quite annoying. I alos noticed that the tub was stained and the carpet was clean. Other than these things, the room was nice and the hotel atmosphere was great!
August 29, 2012
Rated 2 out of 5 by TexasG Service at this hotel is horrible
I had to stay here because the hotel hosting my meeting was sold out. I was told at check-in that the shuttle ran every 30 min on the hour and half hour. I went down at 2:00 pm and waited for the shuttle. Never saw it. Went in and asked so they sent for him. About 2:20 he finally came. He told me to call when I was ready to be picked up. I had taken a cab to the mall from the original drop off because "the galleria" was not a mall as I had originally thought. At 6:3o pm, I called for a pick up at 7:00 at the south entrance of Macy's. No one came, finally at 7:08 I called and was told the driver was on break and they would send him in 10 minutes. Waited waited waited no one came. I had given them my cell number so he could call if he didn't see me. At 7:39, I called back and was told that he came and didn't see anyone. I was standing at the glass doors and he never came by. I am now out $16.00 in cab fares and am having to pay 9:95 for internet access. This is the worst Starwood property at which I have ever stayed.
June 8, 2014
Rated 3 out of 5 by Joe412 Bed is hard as a rock
The room is very nice but the bed I slept on felt like I was laying on a piece of plywood. The furniture was very stiff and uncomfortable also. The restaurant is extremely expensive. Not going to pay $17.00 for a hamburger.
June 23, 2014
Rated 5 out of 5 by RBCCJC The room renovations are really nice!
My husband and I enjoyed our stay at the Sheraton because we had the opportunity to stay in a newly renovated room -- it was nice. The location of this hotel is quite convenient.
There was one problem with the bedding -- the mattress pad was turned over and covered with hair, but it should have washed -- not just turned over.
April 15, 2014
Rated 3 out of 5 by Dfitzgerald The hotel is on a downward slide
The hotel's exterior and lobby are nice, but the rooms are starting to deteriorate. I've stayed at this hotel over the years and it 's very nice, but you can tell that nothing has been done to the rooms over the years. The furniture is old, the microwave looks like it is from 1980, and the curtains barely close. The rooms need to be updated ASAP.
September 27, 2012
Rated 2 out of 5 by CowboyJoe Big Problems...
I had no hot water 2 of the 3 mornings I spent there. When I checked in, the phones were dead and had to change the room. Every day the room key cards did not work, which required going to the lobby several times. It was horrible. One thing after the other... Especially being tired it was betond aggravating... But the room itself was very nice.
February 24, 2013
Rated 4 out of 5 by ValentineTraveler This hotel is in Atlanta
I was surprised that there was an additional fee for parking, in-room internet and local calls. That was a surprise for a Sheraton. There was an issue with the door that separated the bedroom/ living area which was never addressed during our stay. The room was nice and the staff friendly and I was told the extra fees are usual for Atlanta.
April 1, 2013
Rated 5 out of 5 by Giles1966 Comfortable Suites and Great Beds
As I business traveler, I really value the quality of my hotel rooms, especially the beds. The Sheraton Suites Galleria's recent updates are much appreciated. It's nice to have a comfortable suite and bed to come back to after a long day with a client.
June 6, 2014
Rated 5 out of 5 by Benton1 Wonderful Experience
Our family loved the suite and our stay at the SSG Atlanta. Service from staff was excellent. We asked for extra pillows and blankets for our children and they came immediately. The staff at the front desk greeted us with a smile and courteously responded during check-in, check-out and when we asked for restaurant/attraction suggestions.
July 25, 2012
Rated 5 out of 5 by cmurray26 Great Stay
The stay was really great.
July 15, 2014