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Age Requirement Policy

Guests must be 21 years or older to reserve a room.

Rated 3.7 out of 5 by 326 reviewers.
Rated 4 out of 5 by Communication Great hotel however their departments need to communicate better. This was a business trip so our company travel department made the reservations on April 23, 2014 and completed the credit card authorizations on April 24, 2014. A email was received on April 24th by our travel department confirming the receipt of the credit authorization. The hotel had absolutely no record of the credit card authorization, charged my debit card for my room plus charged my manager's credit card at check out for the room. Our travel manager called the hotel however no one was able to assist and she has never received a return phone call. August 12, 2014
Rated 4 out of 5 by Good for business Comfortable hotel with nice sized rooms. Handily located near Galleria and Cumberland malls - good restaurants nearby. No changing facilities at pool is a little odd - but at least there is a pool. Overall good value and comfortable. August 15, 2014
Rated 5 out of 5 by The staff at this hotel are very professional and accommodating. My children and I enjoyed our 8 day stay that this hotel and will be returning. August 15, 2014
Rated 2 out of 5 by Improvement Needed After having a bad experience with a Sheraton Hotel in Greensboro, NC, I decided to give it another try. Well this hotel was not much better. The key cards for the elevator and the parking garage did not work. They advertise getting extra points for not doing a thorough cleaning of the room, but when you call for towels, you need to do it a day in advance it takes them hours to bring towels. I was there for my sons graduation. They offered a shuttle to the convention center, however this was not well organized. You ask at the front desk for the shuttle, but other guest just come down and get on the shuttle and because you asked at the front desk, you get left standing. my stay was again a joke. I am not happy with Sheraton Hotels. I don't expect anyone to address my concerns since I am still waiting for someone to address them from my 8 day stay at the Sheraton in Greensboro, NC. August 11, 2014
Rated 4 out of 5 by About room service Please improve room service. lady who was doing room never kept coffee sop, shampoo in room. August 12, 2014
Rated 3 out of 5 by Complimentary or not First let me start by saying, when I made my reservations I was told I would be charged a $100 deposit, the day before arriving. I was okay with that, until y'all froze my account for the whole stay. Do what you say will be done. When people make reservations let them know what will be done instead of them wondering what is going on with their account. Second complaint, when you say complimentary, I want complimentary. I could not get on the intranet in my room nor in the lobby. I was told by the desk clerk that I had to make a deposit of $50 a day to use the intranet. To me that is not complimentary, what you think. (Kinfolk reunion room 1701) July 28, 2014
Rated 3 out of 5 by Great staff. Rooms very noisy due to outside traffic noise Great staff (welcoming, professional). Great location (offices and restaurants nearby, mall, easy city center and Buckhead access). Poor breakfast (quality, choices). Rooms very noisy due to outside traffic (no matter which side of the hotel one will stay in - no double-pane windows anywhere). August 9, 2014
Rated 5 out of 5 by Wonderful Staff The staff are wonderful. My wife and I took the opportunity for a getaway of relaxing, shopping and dining out. The staff, especially Jule, went out of their way to assure that our stay was great. Everyone we had an experience with from the front desk, to the housekeeping and restaurant personnel were friendly. They made you feel that they genuinely cared about your comfort. The complementary breakfast buffet in the restaurant was very nice. The food was good. The lady seating us paid attention to detail offering us black napkins because we were wearing dark pants. Overall, we had a great experience. July 28, 2014
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