Rated 3 out of 5 by JOE286 Pool Broken
Hotel was nice. Staff were great.
They did not tell me the pool was broken when I booked. I took all my kids to swim! The pool was freezing. This was a big dissapointment. I wont say no to some extra SPG point if youre offering!
Otherwise it was nice.
December 16, 2012
Rated 1 out of 5 by George111 Not ready for prime time
Hotel is under renovation and should be closed until completed. Greatly understaffed in restaurant/bar. Very poor service. Took 2 days to get my room c leaned. The meeting rooms were great, so maybe next year will be a better experience.
January 31, 2014
Rated 4 out of 5 by Towels Great place but...
Great hotel overall but the only problem is how close it is to a train that passes by real early in the morning. I had a great experience until the train woke me up real early in the morning. Ask for a room on the other side of the train tracks.
June 5, 2013
Rated 2 out of 5 by football hotel cleanliness
1st day, i left note for maids(please leave extra towels and check drainage in tub. I came back to room in afternoon and NO big towels and drainage still poor. 2nd day, i came back to room at 3:45pm and room had NOT been cleaned yet, NOT HAPPY
February 20, 2013
Rated 4 out of 5 by sherratonnn good hotel
very nice place to stay. only issue would be , no free internet in the rooms,. There is a choice to have internet in the rooms paying $10, but I think it should be complimentary, when now a days all hotels have it as a complimentary amenity.
February 18, 2013
Rated 2 out of 5 by Joel554 Bad Mattress
The most important part of a hotel is the mattress you sleep on. When we got into bed we discovered the mattress sunk down, it had no firmness...it was just bad.
I am not picky, I have never had a problem with a mattress at any other hotel.
January 15, 2013
Rated 4 out of 5 by Kam2013 Good Hotel average food
The hotel was good, quite and clean, polite staff, but I asked for hair direr and waited for one hour and eventually should go downstairs and get it.
I did not like the food downstairs, Fries and burgers smelled old and they were expensive.
May 28, 2013
Rated 2 out of 5 by python17652 This hotel has MAJOR ISSUES!!!
When I got there the parking lot was flooded ( they need to work on the drainage system). I reserved 2 rooms. One with a king and one with 2 full beds. I got two kings (had to change rooms). The king bed needed to be replaced (the side I was on was sunken in). I had stayed there the previous weekend and the two full size mattresses had the same problem. Aaaand, someone had been smoking in there.
I told the receptionist the next morning that there was mold on one part of the ceiling in my room and the sink stopper had come apart leaving the sink blocked. he said he would get someone right on it. He never did! In the other room I reserved, the carpet was sticky and should have been taken care of so a guest would never have to deal with it.
I don't know where the real failure lies because it's obvious the housekeeping staff is not communicating with management and management is not reacting to reported issues (or just doesn't care). The only reason I stayed a second time in two weeks was because of distance and time. I would never stay there again!
July 17, 2013
Rated 2 out of 5 by DH1234 Had a noisy room
The first room was ok but there is a train track on our side so we heard the train noise in the early am. After a cruise, we came back to a room with the A/C fan near us. Those fans were loud so we had to sleep in the sofa bed.
January 28, 2014
Rated 3 out of 5 by mau77 it was good but not execelent
the bed is not confy, one of the days my room has not been clean, and when i asked for an extra towel it took o long to delivery to my room and they send me 03 insted of one. but apart from that the hotel is beatiful and so is the room!
February 13, 2013
Rated 4 out of 5 by Ead14 Comfortable room
Enjoyed staying at this location because family is near by. Train near by, but didn't run past 9 pm. Bathroom is small, wet bar is handy for extra sink. Close to highway.
April 15, 2014
Rated 1 out of 5 by robinhood350 Hotel needs updated rooms and features
The overall apperance in the rooms were sorry, the carpet had stains in it, bathroom walls were stained, sheets had stains in them, the couch mattress was wet,hair on the floor in the bathroom. The TV selection was terrible, no cable.
January 5, 2013
Rated 1 out of 5 by Traveler222 Never Again
I would never stay at this place again. Curtains had holes in them. Room was missing an alarm clock. I had to request one. Had plates and dirty glasses outside my room when I checked in. Carpet was filthy. Room walls were dirty etc.
March 24, 2013
Rated 3 out of 5 by Paul27 DIrty Room
Certain outlets didnt work last week when stayed. Stayed after cruise and was checked into a used room , urine in toilet, messy used bed sheets, etc. Dragged 10 suit cases around up another flight to finally have a un used room.
February 3, 2013
Rated 2 out of 5 by kingart Sheraton Suites Cypress Creek
Bathroom needs to be redone.
Grout dirty and hairs on floor.. Clock/radio
unplugged and doesn't work and same for table lamp by bed. Old towels. Did not complain as we used points after cruise and it was worth what I paid (0$)
November 19, 2013
Rated 4 out of 5 by MCORSW Saved By Front Desk Staff and Management
Manager Sandos did more than expected to resolve the problems we experienced noted below.
Front Desk Staff Shantik always peasant and willing to help.
The Club manger was great and went above and beyond to help us out.
The pool was closed without prior notice to arriving guests. Issues with the pool didn't allow anyone on the deck of the pool area for sunbathing. The pool was on the last day of our stay.
No robes, no slippers, and only two hangers in the closet when we arrived in our suite. But the request for additional items was managed quickly by Shantik.
The toilet wasn't working properly, and was finally fixed on the second evening of our stay.
The printer in the Club Room didn't work during our entire stay (and no one appeared to know how to operate it or why it was not working) and we needed it for business while looking at real estate. The Club coffee machine didn't work the second day we were there for a three day stay, but it did get repaired during our last day.
Our suite wasn't cleaned one the first day, I returned after being gone from 11:30am - 4:30pm and the housekeeping hadn't come by. But a phone call to the front desk quickly remedied the situation.
May 3, 2014
Rated 1 out of 5 by rising1 Do not stay at this hotel
This hotel tarnishes the Sheraton name.
The rooms are dirty to a point of being unsanitary.
The cleaning staff is uncooperative and the management staff
I will never stay in this hotel again!
January 31, 2014
Rated 4 out of 5 by Darek not far from beaches
typical American all suits , old Sheraton this category. Small bathroom, disgusting typical American breakfast. Small dark club Sheraton.. For sure I will come back beacouse not far from many beaches
February 19, 2014
Rated 4 out of 5 by Favelogo Good stay.
Good location; Great staff; Nice rooms. Good shower.
Only major (and it is major) flaw: the carpet in the room is horrible and needs replacement asap. Dirty, sticky and beyond belief that it has not been pulled out.
February 13, 2013
Rated 3 out of 5 by hondo latest stay
the lobby and front desk staff are great, however the rugs in the room need cleaning or replacement and the morning breakfast was not up to usual standards as there were some items that were out ie; jam for toast.
January 31, 2013
Rated 2 out of 5 by JOHN67 STAFF IS NEW AND NEEDS TO BE TRAINED
AT THIS POINT AS OF 3/5/13
NEW STAFF IS NOT READY TO BE THERE
AS A PLATIUM MEMBER I EXPECT ROOM TO BE READY
WATER IN ROOM COFFEE READY AT 630 IN RESTURANT AND STAFF THERE ALSO NEEDS MANAGEMENT TO HELP THEM THERE
March 7, 2013
Rated 4 out of 5 by Lorie94 Great Location and spacious
The hotel is located close to the airport, shopping, and surrounding cities. The room space accommodated my husband and I well. I would definitely recommend this hotel to visitors in the Ft. Lauderdale area!
November 9, 2012
Rated 2 out of 5 by Garyz needs improvement
some good features, but shortcommings, predominate.
poor housekeeping, non, responsive to requests, tv malfunction, toilet runs, noise, bad.
April 9, 2014
Rated 3 out of 5 by Janew Mixed
The hotel is very convenient and has a helpful and professipnal staff. The rooms are spacious, but the mattresses are completely worn out. We should have changed rooms, hopefully this room is not typical.
March 12, 2013
Rated 3 out of 5 by Daveymac Time for some updating
The Air handler is obnoxiously loud, had to shut it off.
The carpet is disgusting not only in the room but 8th floor in general. In Room 824, the stains on the carpet look like blood?
Mattress to Soft.
January 10, 2013
Rated 3 out of 5 by Bob76 Dirty bathroom
When arriving in my room the toilet in the room was dirty with dry urine stains on the rim. The overall cleanliness of the room was below the normal brand standard. Lobby and other amenities where fine.
November 9, 2012
Rated 4 out of 5 by Marigord The hotel had everything we needed.
Although our stay was short, the facilities really met our expectations. The front desk was very helpful, Sarita was very knowledgeable and very pleasant. I would definitely consider staying here again.
March 16, 2013
Rated 2 out of 5 by Fin17 Badly needs refurbishing
Rugs in hallways badly stained and look dingy. Guest rooms ditto. The entire 6 days we stayed, room was not vacuumed- I never saw one in use or with the cleaning carts. Everything else was just average.
March 13, 2013
Rated 5 out of 5 by TLbone921 Great Valued for the price
I love the hotel. It was very clean and the rooms were spacious. The bed is to die for. The only thing that I didn't like is that it was close to the beaches or attractions. we end up rented a car.
November 13, 2012
Rated 4 out of 5 by Clarisa carpets and breakfast
The rooms need new carpets.
Breakfast: there are no signs near the meals. You have to open all the lids to know what is inside. There are flies near the pastries and bagels. They shoud be covered.
March 4, 2013