Rated 2 out of 5 by AaronT Meh...
Was expecting more from this hotel, but instead got a pretty typical stay for a lower end Sheraton. The lobby is nice, but its pretty much downhill from there.
The room was dirty. Nothing that you'd really see if you were glazing over things, but with two kids that spend a lot of time on the floor I was grossed out pretty quickly. Our door had apparently been broken down at some point because the security latch was snapped off and there were obvious crow bar marks on the outside of the door frame. You'd think this would have been fixed immediately after it happened, but we had to ask the front desk to make the repair.
Speaking of the front desk I think they were short on staff while we were there because most of the people that were on shift didn't know the hotel's policies or much about the surrounding area. When I asked for the concierge I was put on hold and then told that the front desk is the concierge. Not really much help at all.
Didn't eat there, but had coffee in the AM where the attendant hardly paid attention to us. There are some nice water features around the restaurant area, but only go to make up for deficiencies at the other ends of the property.
Overall, would only stay here again if it was for an overnight. Using this hotel as part of a family vacation is not recommended.
January 18, 2012
Rated 3 out of 5 by plm209 An underwhelming experience
Compared to other Sheraton hotels I've stayed in, this one left me wanting more.
The Good: Comfortable beds, large rooms, gorgeous lobby, clean bedroom
The Bad: Tiny bathrooms, unfriendly/unattentive staff, worn towels, unclean sitting room and bathroom
I typically expect to be treated with a smile whenever I interact with a hotel employee. This was not the case at this hotel. Everyone seemed like they were unhappy to be working there and that the guests were just an annoyance. I had breakfast in the hotel restaurant each day and the servers were so disgruntled that I almost felt bad asking for a glass of water. The cleaning staff had poor attention to detail. As an example, I ate lunch in my room each day and would leave the napkin/dish/silverwear neatly piled outside my door prior to my room being serviced. At one point, there was three days worth of items piled up and nothing was done about it. To me, I would want to take care of items in the hall quickly to maintain a clean appearance. The towels were threadbare on several occasions and one even had several holes in it. Once again, not what I expect from Sheraton.
On the positive side, the bedding was clean and comfortable, and that is what really matters most in the end. The living room area was not well maintained, as I returned to find a sticky gel on the countertop twice during my stay.
I would not stay here again unless required to for business.
December 5, 2011
Rated 5 out of 5 by Don1052 Very good place to stay
We very much enjoyed the staff and amenities at the Sheraton Cypress Creek. The restaraunt in the facility did an excellent job on the meals we had there. Shatik was helpuful and went out of her way to make sure we were taken care of.
November 12, 2013
Rated 3 out of 5 by JustPassingThrough Maybe not the best for a tired one night stop-over
I stayed just one brief night between a long day of road travel and a long day of air travel. So I was tired and perhaps not very tolerant. Nevertheless, I was dismayed to find, after I had returned my rental car, that the hotel does not offer a shuttle service to and from the airport. The additional $45 for a taxi each way seemed like a significant extra expense I had not anticipated. Further, I found the room, though with ample space, to be poorly lit and with a fairly antiquated air conditioning system. There was someone else's hair on the bedroom vanity. The bathroom was small with only a standard residential bathtub (with a drain plug that would not stay open for the use of the shower). The decor of the room seemed outdated to me. When I called to report that I could not access my room because my key cards would not work, I was placed on hold, after which I was told someone would come to help me. When this person arrived, he tested my keycards himself (as if I was mistaken), then asked to see my identification before opening my door for me. He then said that I would have to take my keycards back down to the front desk to have them fixed. I agreed to the terms and fee to access the wireless internet but after returning from having the keycards fixed, the internet was no longer available. I called for help and was transferred to tech support where I was on hold for about 10 minutes. As soon as someone came on the line, the internet modem showed up and I was able to log back on. I made 4 calls from my room to toll-free numbers, yet I was charged $2.29 for each of these toll-free calls. Perhaps because I was there over a Saturday night, at some time of the early evening, music could be heard in my room, coming from the courtyard side. I do not know the source.
October 3, 2012
Rated 2 out of 5 by DH1234 Had a noisy room
The first room was ok but there is a train track on our side so we heard the train noise in the early am. After a cruise, we came back to a room with the A/C fan near us. Those fans were loud so we had to sleep in the sofa bed.
January 28, 2014
Rated 2 out of 5 by Romeo1201 Horribly dirty furniture and carpets
The room (719)I was given initially had horrible stains on all the furniture and carpeting except for the beds. The pullout mattress had fresh blood stains on it when I opened it to put the linens on. The fridge was not working properly and the bathroom had black mold growing. This was totally not acceptable so we were moved to room 703 which was better. Still had stained carpeting and furniture but better. The service was pretty good but at checkout there was room service charges which we never used. I would not recommend this hotel at all.
December 3, 2013
Rated 2 out of 5 by Director57 Rooms in bad repair
Worst business hotel experience in years. Room carpet had lots of stains, including large one right as you walk in. Bathroom sink wouldn't drain. Remote batteries dead. AC unit leaked onto carpet. Bed extremely uncomfortable - way too soft. Didn't sleep the first night for more than an hour at a stretch.
Staff did move me to another room, which was cleaner, but the bed was still much too soft. I will never stay at a Sheraton again if I can help it, or at least this hotel.
May 20, 2012
Rated 1 out of 5 by kaz1958 Dissappointed
Upon arrival I had to wait 10 Minute for the front desk staff. (I was the only one there). Room had a stained dirty carpet, but it was vacuumed. There was glass ring stains on the countertops, bathroom counter was stained. Bed sheets were down halfway on the sides of the mattress. It took 3 tries to get someone from the front desk on the phone. There was a $10.00 fee to use the internet. Cup of yogurt and a muffin for breakfast cost me $15.00. Disappointed
October 1, 2012
Rated 3 out of 5 by Hermes Lower than my expectation for Sheration brand
Hotel is very close to the railway. You can hear trains passing by in the night if your room faces the street. Facilities seem a little wore out. A/C could be loud when it's on. Food is below average. No benefits for SPG Gold.
It does offer free parking. A separate living room provides more space for family activities. Also love the jacuzzi. Hotel is close to highway to FLL airport, Miami downtown and Miami Beach.
January 16, 2012
Rated 2 out of 5 by Bob27 Hotel needs work
A C Hardly worked...took ALL day to cool.
Dining light didn't work. Called Maint. Never came. Pool area....Pool gate doesn't work, pool shower doesn't work. pool was dirty, (full of leaves, papers, and cups. Pool deck also trashy.(saw rat traps too) No info, like where are pool towels??
Mattress in room was sooo mushy, you sink in it and made it hard to get out of bed and didn't help our backs any.
July 25, 2012
Rated 3 out of 5 by jr58 Pain in the back
My wife and I usually stay at a different hotel chain when in town. The Sheraton was more strategically located to our business this time so we thought we'd give it a try...Over all the hotel was OK. The problem was the hotels choice of mattresses. It appeared to be a cheap knock off of some type of memory foam gone bad. It was the most uncomfortable mattress I'd ever tried to sleep on. It offered absolutely no support. I sank in the bed to the point where I swear I could feel the box spring below.Needless to say I ended up sleeping on the couch.The next morning we were offered another room. While the next bed was slightly better another night of sleep depravation was in store for me.Needless to say if you have back problems as I do this hotel would not be for you.
July 12, 2012
Rated 1 out of 5 by Wingnut320 Try a different property!!
Hotel is under renovation. Jack hammering in the atrium until 7:45 PM. Staff was contacted and I was told work would stop at 8 PM. It didn't!!!!
Rooms smell like smoke and are noisy. Hotel is located next to train tracks.
They also checked me into a dirty room.
January 22, 2014
Rated 2 out of 5 by joy61 Bad experience
Definitely not up to the standard of most other Sheraton Hotels. Checked in on a Friday afternoon and there was a long line and only ONE desk clerk working. Tried checking out on Sunday morning and the same thing - ONE desk clerk working!
A large family/group (including 9 kids) checked in on Saturday (they brought 3 cases of water/soda/beer with them) and they were on our floor and nothing but trouble. The kids were running up and down the halls, riding the elevators, and running through the lobby after midnight and we couldn't sleep. Called the front desk THREE times to complain and nothing was ever done. I threatened to call the Police and the front desk clerk's reponse was "so, go ahead." All the desk clerk had to do was walk out from behind the counter and stop the kids in the lobby and ask them to return to their room - NOT a difficult task but apparently way above this guys job description of keeping preferred guests happy.
Not a relaxing weekend at all.
September 19, 2012
Rated 5 out of 5 by Hanges07 Nice place to stay
Beautiful hotel with nice accommodations. Food in the restaurant was satisfactory for dinner and breakfast. Was open for appropriate times for travelers getting in late and leaving early. Meals were moderately priced. Over all a good experience.
August 2, 2013
Rated 3 out of 5 by bammer Not a great hotel
The mattress is worn, uneven and uncomfortable. The seats on the chairs in the breakfast area are sticky and leave a black substance on your pants. I ruined 2 pairs before realizing where it was coming from. However - The staff is always very friendly and the food good.
September 28, 2012
Rated 3 out of 5 by Sperry8 An old hotel - but priced right
This is an older hotel in need of renovation, but the price is right. The rooms are all suites and you get a little refrigerator and nice living room. The pool is nice - although the seating area is average, but they do have a nice hot Jacuzzi. Sadly, they make you go to the front desk to get/return towels. The staff is super friendly and parking is free. Platinum guests aren't upgraded (since every room is a suite), but they do get free breakfast. It's a decent spread - nothing fancy, but will help you start your day right. Eggs, bacon, potatoes, & yummy fruit. I'd stay here again, especially for the price.
July 5, 2012
Rated 4 out of 5 by mem1969 The team really looks after you...
...and your every need. Linda was most helpful and kind, went out of her way to make our stay a success. Have been going to this hotel for years and it maintains a good comfort - location- price ratio. Could do with a bit of updating of the rooms.
December 11, 2013
Rated 2 out of 5 by Smitty242 Hotel Staff Needs WORK!
The hotel its self was not to bad, but when we got into the rooms the madness began. The living room floor was SOAKED and we didnt find out until after we unloaded ALL of our stuff. We got moved into another room with NO assistance only to have no sheets on the pull out bed and only one person on staff so no one could bring it up to us. The next day house keeping came in and literally only fixed one bed. The REMOVED THE TOWELS and DID NOT REPLACE THEM! So, as you can imagine we were towel-less and no trash was taken out. Even though things were not going great I still went and asked to extend my stay one night, the "night manager" said she cannot see my rate so I would have to pay the rate which is going for that night, I'm fine with that except she LIED because when I checked out my rate was printed on the receipt! Not to mention the hotel has leaking problems in the lobby and Flooding problems in the parking lot, UP TO YOUR KNEES! We could actually see the water bubbling up which means there was a drainage problem. I would NEVER go back, these conditions were way to unsanitary for me.
October 10, 2012
Rated 3 out of 5 by GGGGG50 Needs improvement
Fixtures are becoming dated. Toilet seats are faded.
There should be free coffee somewhere in this hotel in the morning.
October 3, 2012
Rated 2 out of 5 by WickedWitch I stay here because it is convenient to where I do business
I was very disappointed with my recent stay at this hotel:
1-I requested foam pillows in my reservation. When I check in I asked if the room I was assigned had foam pillows and was told it did not, but that they would be brought up right away. I had to leave the room before they switched out the pillows and when I returned several hours later they still were not there and I had to call housekeeping to get them
2-the carpet in front on the full-length mirror was wet
3-the coffee and cups from the previous guest had not been replenished -- only 1 cup and only decaf coffee was available
4-the bath mat was torn and frayed
5-a full set of towels had not been replenished from the previous guest's stay
6-I killed a large bug on the wall in the bedroom area
Again -- if this were not the most convenient hotel to where I do business I might not stay here again.
January 22, 2012
Rated 5 out of 5 by flyob1 Home away from home
I travel to Fortlauderdale every week for one to two nights, I have been doing this for over a year! I stayed at a few different hotels but I have to say on my first stay at north cypress I had a problem, and after I was jerked around a little Amanda realized that my problem from the previous stay couldn't be rectified so she asked what would make me happy! That question was all I needed to hear to know this was the place for me! The entire staff goes out of there way to make you feel like your important! The value is excellent and I just want to say thanks to Amanda and the staff!
May 4, 2013
Rated 2 out of 5 by notthathardtopleasereally Needs a lot of work
The restaurant chairs have a horrible black layer of dirt and grease on them - every single chair in the place! As you sit on them it warms up and becomes sticky. This is disgusting. I had to put a napkin between the seat and I.
The food was average at best (dinner) and well below average (breakfast - undercooked onions in an omelet. Also 4.50 for one cup of coffee is outrageous. Maybe the hotel could use the 4.49 they make from each coffee to replace the disgusting upholstery on the chairs.
The room itself was ok, no big problems there.
The check-in experience was bad, with only one person working the front desk, and a line of people already waiting, Same thing for check out. More desk staff are needed.
September 17, 2012
Rated 5 out of 5 by rb72 had a great time
Stayed on the 6th floor and enjoyed my room. Had a lovely time with my folks.
May 28, 2013
Rated 3 out of 5 by BCSTraveler Terrible A/C and Staff
The A/C was not working and they tried to say it was overwhelmed by the heat. It was JANUARY in Florida... come on. I found out that they were upgrading and installing new units later on and didn't want to replace the ones broken. The front desk staff were rude and lazy. My wife was sick and they said NO rooms were available for early check in. We went to the cafe and Monica saw my wife was sick, she went to the manager and got us a room IMMEDIATELY - the front desk was too lazy to check and be inconvenienced. Sheraton needs to address this property.
January 9, 2013
Rated 1 out of 5 by CJ31 The Worst Experience
I came to the hotel to relax and work for the day from Orlando. I checked into the hotel and was there about an hour and notice that my AC was not working and the toilet in the bathroom appeared to have urine in it, so I called downstairs to move rooms because I was exhausted and wanted to rest. They moved me to another room in which the same issues were occurring. I tried my best to rest, but by about 8 pm I couldn't take it anymore I was goign to just check out, but I call down to have a maintenance tech come up to the room to repair the air and look at the internet which was not working either before I checkout. When I spoke to the agent at the desk, she said that the air was out in the entire hotel, which made me even more frustrated, because they should have told me that when I checked in. There were other things wrong with my stay, but these were just the major ones. This was the worst experience and I am upset I had to pay money to stay in a sauna.
November 11, 2013
Rated 5 out of 5 by AnnaMaria A very pleasant stay
The hotel has a very nice hall and set up that makes it very pleasant just to sit down for a drink. The staff is very professional and helpful and the room is very, very comfortable. Unfortunately I only stayed one night as I was travelling but next time in Fort Lauderdale I certainly will make sure to have a room at the Sheraton Suites at Cypress Creek
November 5, 2013
Rated 3 out of 5 by EOKIM This hotel has spacious and comfort room
I made reservation of 2 rooms, this hotel has spacious and comfort room, However staff did not met my needs as following problems.
1. I found one light bulb is missing and asked to install it, but did not have any response till checking out.
2. I asked sleeping gear such blankets and pillows for sofa bed, but not have any delivery for 2 hours. I needed to go down to the front lobby to have it myself.
3. One of coffee pouch bag was torn
January 4, 2014
Rated 2 out of 5 by Joe49 TIME TO CLEAN UP YOUR ACT
The room I got had dirty carpets and stained chairs at the table. The table and counter were sticky.....we ended up cleaning them and the bathtub looked so dirty that we had housekeeping come and clean up again. The tub still looked dingy and unappealing. The mattress was extremely soft and in general the rooms need a facelift. The hotel itself looks quite nice and the pool area is not bad at all.
Excellent staff at the front desk.......always a smile and a good morning or evening whenever they saw you.
February 8, 2012
Rated 3 out of 5 by EOKIM It is ok, but need fast response customer's request.
I stayed this hotel with 2 rooms. It is ok, but need fast response customer's request.
First I asked bed clothing for sofa bed, but not had any response for 2 hour, thus need to go the front desk to have it myself. Second I asked to install light bulb, since one is missing, but not responded till checking out. Last coffee pouch got torn, wondering if someone use it.
January 6, 2014
Rated 5 out of 5 by Djenane1970 Really enjoyed my stay at the Sheraton
Loved my stay. I was at the hotel from October 24 to the 26 and enjoyed each day at the hotel. The suite was nice and the staff was pleasant.
November 5, 2013