Rated 3 out of 5 by MichaelDG Great value - a few problems
Beautiful hotel. A few inconveniences:
We found our door ajar when returning at the end of the day. The housekeeper never closed it. We were also missing adequate hangers when we checked in. The maid also did not replace the coffee we drank.Last month's HBO Guide was never replaced with the current one.
Finally, the drinks and food at the bar were tasty, but VERY pricey Eleven dollars for a small bourbon and coke is very high.
August 9, 2013
Rated 4 out of 5 by Shane25 DISAPPOINTED
First, charging $10 a day for Wi-Fi is ludicrous. And it's not even a decent high speed!! Second, we were not informed housekeeping came at 9am and were woken up. Maybe had we been given a "do not disturb" sign we might have used it. But our room didn't have one. Third, a pair of shoes from a previous guest were found under the bed. I guess the staff doesn't clean very well.
September 3, 2013
Rated 2 out of 5 by Eric2510 This Hotel needs improvement
As platinum member at SPG I expect recognition, but at this hotel staff seems to ignore it. The carpets in the room are very dirty and even some bugs have been running up the wall. The bathroom needs urgently some renovation too. The gym was under renovation as well a club lounge might open in a few month. Hope it will become better after some improvements in service.
December 27, 2013
Rated 1 out of 5 by gandy terrible hotel
this hoter was terrible. It needs a complete overhaul Room was in awful condition Carpet dirty ,lamped cracked furniture disgusting Id never recommend this hotel
October 12, 2013
Rated 4 out of 5 by Raven2013 Raven2013
Nice room!! The water did not drain while taking a shower and staff must only surface clean not detail clean. (film on the furniture)
October 13, 2013
Rated 5 out of 5 by Kisnet The staff went above and beyond to make my stay pleasant and memorable!
I was highly impressed with all of the front desk staff, but especially Shantik. I will be back here again!
October 15, 2013
Rated 5 out of 5 by Alan42 FRIENDLY STAFF GREAT ACCOMODATIONS
I booked through Jet Blue and had no concept as what to expect. My family and I were more than surprised by the spacious and very well appointed suite. We would recommend you to our friends. Keep up the good work.
September 28, 2013
Rated 2 out of 5 by Gail23 Disappointed
This was my second visit, The first one was in March and had a good room I guess, This time I was put in 717, The bed was high in middle and I was falling off bed all nite, the air was noisy and did not cool properly. The bed pillows got switched to soft pillows the second nite do not know why. We were really disappointed this time. This lobby was nice and parking free. They need to redo the hotel and get new beds.
May 29, 2012
Rated 5 out of 5 by TheEmu You get more than you pay for
This hotel is conveniently located by major Fort Lauderdale arteries. The rooms are large and well-maintained. The courtyard approach is inviting, the staff is on top of things, and the price is a total steal!
December 30, 2011
Rated 2 out of 5 by KKP1 I dislike staying here
If it wasnt for the fact that my office is right down the street and my regular hotel is not always available...I would not stay here. The only positive thing that has happened is that they removed the annoying water savers off the faucets. This place is in desperate need of a complete make over...the carpet is stained...and the overall room looks tired. The elevators are painfully slow...
March 1, 2013
Rated 1 out of 5 by Hawa11 This should not be called a Sheraton
1- first room reserved for me still had trash in the trash can, dirty bathroom floor and very nasty carpet.
2- moved to room 535 that had a hugh stain on the carpet by the end of the bed.
3- the lights went out in the entire hotel leaving us with non-working elevators.
4- I took my children to the heated pools to wait out the black out only to step on compiled hair on the filter.
April 12, 2013
Rated 4 out of 5 by Doug108 Sheraton Suites good value and location in Ft Lauderdale
This was a second stay in 2 weeks. The hotel is very nice in design. One of the guest services managers, Ms. Le, was wonderful in anticipating any special needs I might have as a Platinum SPG member. I even has a special welcome gift in my room. I'd be delighted to return.
December 26, 2013
Rated 2 out of 5 by STM03 Lobby is beautiful, but...
The lobby of the hotel and the dining area downstairs is well maintained and beautiful. However, the cleanliness of the rooms could be better. Though I would not blame this on housekeeping, but rather the hotels lack of replacing things. The towels had stains on then, the linens on the bed had stains as well. The seals around the window needed to be better sealed. There's no seals under the doorway that faces the inside of the hotel. The furniture could be upgraded, the curtains were not very clean, some were torn.
The gym was OK. They use lifetime equipment, they had 3 treadmills and 2 were broken. The room is not kept clean and has wires etc running all over the place making it look messy. They were out of sanitary wipes and the water machine didn't even give cold water only luke warm.
I did have an issue with the room when I checked in. When I first called housekeeping they said someone would come immediately, but after 30-40 mins still no one. I called a second time, and after 15 mins someone finally came. They were quick to resolve the issue, but it made me realize, they updated the faucets in the sink, but they didn't update the shower features (which were slightly broken in my room - it was hard to cut off and if not properly cut off, it would leave a mess in the bathroom just like I saw it when I walked in).
October 5, 2013
Rated 1 out of 5 by norm2000 One of the worst SPG Properties
Everytime I stay there they manage to disappoint me. There is a reason the prices are very good.
Slowest internet I've ever experienced in the western world. Platinum guests get minimal recognition. Staff in every department that seem to really hate their jobs. Breakfast buffet run by amateurs . Housekeeping and front desk also run by amateurs. It's one of these hotels where you feel that there are owners squeezing the life out of every staff member in every department.
I can't believe that they still have the franchise. I expect that SPG will take it away very soon.
November 4, 2013
Rated 5 out of 5 by harl1222 beautiful hotel
its a beautiful hotel i felt welcome since day one when i called the hotel to get information there was an agent that answered lonia bent i mean the customer service she gave was so great i felt great that im staying in the property. she was excellent.the room was very clean .fst check in .again lonia make the hotel shine .
June 1, 2012
Rated 4 out of 5 by Doug108 The suites are spacious and stylish
The concept for this all-suite hotel is a fine one. The stylishly decorated rooms have a good design: a separate BR with TV; plus a LR and dining area, with another TV. My particular room was in need of new carpet as it had unfortunate multiple stains. Moreover, there was only trash can for the 2 rooms and BR. However, the AARP price I found online was a genuine bargain, so all in all, I was happy with my stay.
December 20, 2013
Rated 1 out of 5 by LAanniversarywkend the WORST
This was the worst hotel I have ever stayed in. I had issue after issue!
1. Keys did nit wor
2. Sheets were dirty
3. Moved to new room that had dirty sticky table tops
4. Tub did not drain
5. Breakfast area was filthy
Im calling the manager tomorrow because I want my points back this was such a gross place. ..so unclean!
April 14, 2013
Rated 3 out of 5 by Tashapa Sub Par Experience
Driving up to the hotel I was not as pleased with the outside appearance. The inside of the hotel had a different feel. Nice.
There were a few issues with my hotel stay. Initially, I'd called to confirm my room was available but when I got there was told they were sold out. For the cost of the hotel a night, paying $9.95 for internet should not be the case. Additionally, I did not like that the room door does not span from ceiling to floor. You can see into the bottom of each room. I feel that is an invasion of privacy and no one should be able to see what's going on in my room. It also allow more noise from outside (especially the open courtyard) to flow directly in the room. The carpeted floors in the room felt sticky/damp. There was construction on the 8th floor so I was not pleased with the amount of noise I heard from the 7th floor. On my second day, upon returning to my room the door would not read my key so the both the concierge and electrician were called to assist. I was unable to get into my room for about 45 minutes. Once in, I'd requested not to have room service by placing the "no service" sign on my door. That was not the case. Room Service entered my room anyway, against my will. I was not sure the purpose as they left trash on the end table but did change the linen and towels. Somehow she snagged one of my socks into the linen and knocked my earring into the dresser drawer. Which is not where I left it. Upon reaching out to housekeeping a second time, the supervisor and the cleaning staff visited my room. They later found my sock in the linen they'd retrieved from my room. On the last day of my stay I requested a late check but was contacted at 11:45 that their records show I'd checked out at 7:30. Again, that was not the case.
December 31, 2013
Rated 2 out of 5 by Kev59 Renovations Needed!
Upon entering our room, we notice a big
spot on the carpet near the bathroom. We thought it was a stain. Later, in my bare feet to discover it was wet. It was coming from the ceiling return air vent. The bathroom had a left over dirty face rag on the back of the door. There is rust on the doors and lots of dust on the bathroom and dining area lights. There was left over hair in the bathtub. Yecks! This was unacceptable. We could not change our room because the hotel was FULL. The breakfast area on Saturday was poorly staffed with food not coming out and tables that needed cleaned to seat more people. The staff was nice. I would NOT even consider sitting at the pool. The furniture was old, and worn out. Leaves and flowers were all over the deck and in the pool.
December 10, 2013
Rated 1 out of 5 by Becky27 I am requesting a refund of my SPG points for this stay.
I am requesting a refund of my 4,000 SPG points used for this stay. The air conditioning system did not work and it was very hot and muggy. The room was filthy (hair all in the tub and all over the bathroom, gum in the trashcan with hair stuck to it). The coffee maker did not work.
June 11, 2013
Rated 4 out of 5 by Lightsleeper Nice Hotel, Noisy Location
This Sheraton has nice rooms, and a beautiful and well maintained pool and restaurant area. However, it has a major road on one side and train tracks on the other which makes peaceful nights challenging.
Certain members of the staff were excellent, others not so much
February 2, 2012
Rated 3 out of 5 by Flyer255457 ok
Cleanliness needs work and renovation
August 27, 2013
Rated 3 out of 5 by Coolbreeze Pool Too Cold
This hotel seems to be cutting costs by limiting the air conditioning. Thus, if you are assigned a room on the Starwood Guest floor at the very top of the hotel, the rooms can be too warm to be comfortable. On the other hand, the pool does not seem to be heated, I never saw anyone swim in it, just sit on the sides dangling their feet in the water. My spouse reported that it felt like ice water. I saw quite a few young people who appeared to be very disappointed. It's also annoying that , even if you are a disabled person, and are not feeling well, you still have to personally check in at the front desk. The rooms have pull out sofas, but the hotel doesn't put sheets or blankets on them, you have to call to get sheets delivered to your room. We got a 2 p.m. checkout, they would not give us 4 pm, and even then the maid kept pestering us, even with the "do not disturb" sign on the door. The hotel does a great job keeping the lobby clean and bright and we liked the coy fish and turtles in the indoor pond. I would try to find another Starwood property in the area on my next visit.
March 17, 2012
Rated 2 out of 5 by pbiflyer Great staff, horrible matresses
I literally sank 5 inches into the bed when I laid down. No Sweet Sleeper beds here.
The staff was apologetic and hte manager reached out to me.
They say they are renovating, as it is a new management staff.
July 23, 2012
Rated 3 out of 5 by Lee21 Nothing to brag about
The ice machine did not have a bottom to sit your bucket. The refrigerator did not get cold. Not enough light in the bedroom and had to pay $9.95 a night for internet whcih did not work half of the time.
December 24, 2012
Rated 4 out of 5 by csantos Good place for a good price
The hotel is a good choice for everyone that need stay in a Fort Lauderdale or near to Miami for a good price, with a very good staff always asking to help you.
I do recommend!
March 18, 2013
Rated 4 out of 5 by Glasper815 Hotel Leaking
I know we had TS Debby, but we had leaks on the 8th floor from the elevator to the ice machine. Alson the the Grand Cypress ballroom was leaking as well.
June 27, 2012
Rated 1 out of 5 by Vaughn63 Disappointment
The hotel was a big disappointment bad Internet room had a few issues and the food has room for improvement . The hotel is showing its age .
April 25, 2013
Rated 1 out of 5 by RoadWarrior13 Terrible attitude at check-in
I believe the employee's name was S. Stephens. She was EXTREMELY rude to my associate who checked in right before me. Ms. Stephens had a big attitude problem, rolled her eyes and shook her head and never smiled once. I will not return and neither will my associate. In fact we have advised our company to remove this property from our list of hotels that we use. Also the porter who I assume was supposed to assist guests as they drove up never said a word or looked our direction as we arrived and three of us unloaded our bags from our car service under the awning at the entry. We were the only people arriving when we were ignored by the porter.
March 21, 2013
Rated 5 out of 5 by fawen This hotel has great features
The wireless signal is too weak, the speed is not smooth on the 4 floor
June 23, 2013