Rated 1 out of 5 by swtw11 This hotel should not be a starwoods property
I have stayed here on numerous occasions. Each time it appears the uncleanliness of the rooms are worst than before. The carpet was filthy. The bedding skirts were dirty. The trash had not been emptied before our stay. The televisions kept losing the signal. The room had not been clean on the first day until I called after returning from several meetings. The carpet throughout the hotel was filthy. As a starwoods member, this was my last stay at this hotel. The suites are the only good quality to mention. This hotel needs to be renovated immediately or removed from the Sheraton family. I was ashamed to bring a guest along.
August 2, 2013
Rated 4 out of 5 by RayeL Would recommend this hotel
The location and appearance of this hotel is very good. The suite was large, clean, quite and up to date. However, check in did not go well as the room on the sixth floor that we were given had earlier been used by heavy smokers and was totally unacceptable. We had asked when making our reservation for a lower floor, and that it had to be a non-smoking room! The bell man was kind enough to go to the front desk and have our room switched, as we waited in the hall way on the sixth floor with our luggage cart. The next day, I decided to speak with the GM. He was busy and we asked that he call us. To our surprise he called within the hour, which in its self was very impressive. The GM of this hotel is a true professional and assured us that he would look into what happened regarding check in, and did his best to make things right for us. Consequently, although things started out a little shaky; we will definitely return to this hotel on our next trip, which would not have been the case, had the GM not been responsive.
July 31, 2014
Rated 1 out of 5 by norm2000 One of the worst SPG Properties
Everytime I stay there they manage to disappoint me. There is a reason the prices are very good.
Slowest internet I've ever experienced in the western world. Platinum guests get minimal recognition. Staff in every department that seem to really hate their jobs. Breakfast buffet run by amateurs . Housekeeping and front desk also run by amateurs. It's one of these hotels where you feel that there are owners squeezing the life out of every staff member in every department.
I can't believe that they still have the franchise. I expect that SPG will take it away very soon.
November 4, 2013
Rated 5 out of 5 by Rogen Hidden treasure
Much better than expected in this area. Close to everything, large room, refrigerator, wet bar, and desk. Great for working travelers. Very nice staff, large atrium reminiscent of much larger and much more expensive resort hotels. Quiet lobby and lots of amenities. Great hotel.
June 18, 2012
Rated 2 out of 5 by santo914 Disappointment
I am a repeat visitor to this property. The last visit was after hurricane Wilma. The hotel was deliquent then with fans used to dry carpets. Well, it seems that the carpets have not been replaced as the same water stains are still remaining in the halls and near room doors. Room service of the Breakfast basket was inferior. The croissant was stale and I ordered 2 orders of rye toast was ordered. One order must have been the start of the loaf of bread as the slices differed. The garbage was not removed daily and I had to call for bath towels on a daily basis of our stay. In all, we were very disappointed with the stay.
June 25, 2013
Rated 2 out of 5 by tto156 The Hotel needs trianing
The fire alarm went off at approx. 3am, no staff was a around to give directions. after waiting outside for approx 20 min. we saw people getting on the elevator. We went in the hotel to ask if we could go back to are room and the security guard was yelling into the looby that some kids set the alrem off, that they have been running around the 3rd floor all night. If the hotel staff was having problems with the kids why were they not told to stay in thier ROOM. Between the noise of the trains and the fire alrem we got no sleep. Not a happy family. At checkout NO SORRY just a it happens we hane no control over kids.....
April 13, 2013
Rated 1 out of 5 by gcgriff Horrible Experience
The first room I was given faced the front of the hotel and had the flood light that shines on the word Sheridan shined directly at my window. The room was lit up even though there were blackout curtains. The carpet in the room and halls were dirty as was the sink and bathroom.
I requested a different room the next night and it was disgustingly dirty. There was a cleaning rag left on the end table but every table top had sticky liquds and drink rings on them. There was a two inch cnetipede in the toilet and hairs, no hand towels and the floor in the bathroom looked like it hadn't been washed. The carpet again was disgusting in the room and in the hall way. I was appalled at this Sheridan. The Desk clerks seemed to not care. I will not be staying at Sheridan Hotels in the future.
October 2, 2013
Rated 3 out of 5 by Updateneeded Major improvement
Food from previous client still in fridge. Vomit in stairways for 3 days. General maintenance work needed. Room cleanliness need major upgrade. Reception staff need training to customer relationship. Baby bed delivered with no mattress. Do you expect my baby to sleep on a hard peace of plywood covered with a comforter! Please!!! Extra clean sheets and pillows should already be in room for sofa bed so we won't have to disrupt the reception team. Etc
You have such a big eating space That is use only 15 to 25 % by guess for breadfast probably you should add a buffet price in the room fee so that breakfast would included
May 16, 2013
Rated 5 out of 5 by ds40 Hotel Staff
The hotel staff is great. Christina and Amie are wonderful people who have taken care of all of my needs the past 8 weeks!!!Great hotel, quiet and very friendly staff from top to bottom...
July 31, 2014
Rated 5 out of 5 by AMISAI Pre & Post Cruise Stays.
This Sheraton has a unique eco system in the center of the hotel including fish, turtles, palm trees (some huge ones), greenery, skylights, waterfalls creating a magnificent area. We also utilized the outside pool area and hot tub which made our stay even more enjoyable. Location was close to Port Evergaldes where we cruised from and close to other stores. Hotel was good enough to allow us to use an individual safe deposit box at no cost. The Suite was GREAT and included a wet sink, mini-fridge and microwave as well as couches, tables, etc. outside our bedroom and overlooked the pool outside plus we paid for this in SPG points and recouped some points throught the Green feature. We enjoyed the stay before our cruise and also after our cruise which extended our time away from home.
November 12, 2011
Rated 5 out of 5 by Garyz Great accomidations
more like an upscale resort, then a hotel....
June 23, 2014
Rated 4 out of 5 by thomdar Jan'12 Saturday night stay
Experience was much better than expected. I was in a bit of a bind in terms of finding a place to use my SPG points so I thought I would try this property despite having read some poor reviews in the recent past.
When I arrived there were a large number of teenagers about and was a bit worried about noise. I'm pleased to report I heard no noise overnight and I think this is because the suites are set up so that the bedroom is at the back of the room with a separate door separating the bedroom from the sitting room and the main door.
The room was clean, decor is good. Bathroom was fine. Towels and linen were also fine. I have no issues to report and would stay here again.
January 24, 2012
Rated 5 out of 5 by Towels Amazing stay
I love this place. The designs inside the hotel are amazing. The room was spacious and very clean. Pool is nice. Staff are friendly and will make your stay much better in every way they can. Free parking is always a plus. There is a little balcony that can be accessed from the room. The restaurant onsite is great and the staff there are awesome. Thank you for a great stay. Highly recommended.
July 11, 2012
Rated 5 out of 5 by Evey Cypress Creek Rocks
This was my first stay at Sheraton Cypress Creek. My family and I were pleased from we entered the lobby. It is beautiful. The front desk staff was extremely helpful. The housekeeper went out of her way to make sure that we were comfortable. On the third morning of our trip, the rental car wouldnt start. We asked front desk for assistance (yes we did!!!!!! lol) and a gentleman from engineering - I think his name was James came out and and assisted us. I will definitely be back.
July 27, 2012
Rated 5 out of 5 by Traci7 This hotel is Outstanding.
We the Hargrove Family were guests at hotel on Jan. 5, 2014 and are very pleased with the excellent service provided to us. From the front desk-to house keeping, our concerns were handled immediately to our satisfaction. The green garden with water fall and fish pond took my mind away from all the worries of life.. It brought me a great inner peace just looking at it. Our family vacationed at Bahamas and ended it with a stay at your immaculate hotel. And the rooms are exactly like our own, providing a kitchen with all appliances. We hope to visit again, soon. Thank you, The Hargrove's from the Windy City...
January 13, 2014
Rated 5 out of 5 by CA2010 Fabulous!
Beautiful hotel! I was very pleased with the staff's courtesy. We arrived very early and the hotel was able to accommodate for us earlier than expected. The room was very spacious and clean. It was very nice to have 2 seperate rooms, one for sleeping and the other for eating and relaxing. It was nice to have 2 TVs also. The pool was beautiful and clean. I love the interior of the hotel with the waterfall and the fish and turtles. The housekeeping was great and kept our room clean and freash towels daily during our 5 day stay. I was very impressed with the discount offered if you pre-pay also, it made my whole vacation extremely affordable. I was a little unhappy that you have to pay for wi-fi however the hotel offered computers and a printer at no charge which was very handy when I wanted to print out coupons for attractions I was going to. I was very impressed with the hotel as a whole and I will plan on returning in the future as well as recommending it to others.
August 15, 2012
Rated 3 out of 5 by Macmax Disappointing stay.
My wife and I stayed for 1 night 18/01/14 and were quite disappointed. The hotel is undergoing badly needed renovations but our room had not been done yet. The carpets were badly stained, the furniture was chipped and dinged and there was evidence of mould in the bathroom. It also was very noisy with doors slamming throughout the night and trains passing by on a regular bases.
On the positive side, the beds were extremely comfortable, the TV's offered many channels and there were numerous restaurants in the area.
If you stay there, ask for a room at the back
as you may not hear the trains as much.
February 1, 2014
Rated 1 out of 5 by jfaz Unplesent stay at Sheraton Cypress Creek FL, FL
Hotel under remodelation… the construction did influence on bad experience because of the noise and dirt, but the lack of personal for service was impressive since our arrival. Late check in, waited 20 minutes for front desk assistant to show up… nobody was attending!!!, they did not respect my reservation requests, unable to communicate to guest service or front desk from room due to breakdow in phone service, my self and doughters having to go to the loundry for extra towells every day... !!!
Besides the construction operators are working without appropriate signs and precautions at a hurry speed with lack of precautions... you should consider add supervising services for guest security...
I traveled with family and checked in/out three rooms and we all had the same terrible experience with lousy doors, flush, showers of our rooms and those of neighbors.
The facility does not match with Sheraton`s quality and services.
April 23, 2014
Rated 1 out of 5 by TBuis Very dirty
Our stay at your hotel in Fort Lauderdale was not good at all. There where so many bad things I don't even know where to begin. The room smelled very musty and damp. There was a pair of dirty socks in our closet. The bathtub had hair in it and the toilet was not flushed. The carpet had several stains on it and there was paint peeling off of the wall in the bathroom and the wall in the front room. The room was so damp at night when you where laying in bed the bed sheets felt wet. We went to the front desk and complained and all they said was sorry. We are a rewards member with the Sheridan Hotels but after this stay I don't think we will be staying there anymore. Very poor customer service.
January 7, 2013
Rated 2 out of 5 by Betty41 Customer Service
This hotel needs to improve on their customer service skills. We traveled from Massachusetts and the Carolinas. When we arrived at the hotel the room wasn't available or ready at check in which is at 3pm. We had to wait 1/2 before our room was ready. Once we finally got our room we noticed that there was no extra sheets, or pillow for the sofa bed. In the evening I call to the front desk requesting these items as well as extra towels. We had to go dow to the front desk to pick up these items. The following day my swim suit was missing. The good thing the front destk did retrieved the swim suit.
February 28, 2013
Rated 1 out of 5 by RollTide13 Very disappointing property
We travelled to FL for the BCS Championship. This hotel was well below any other Starwood property I have stayed in. The clerk at Check-in was great, but it went downhill from there. Food service was limited. The bar opened at 3:30 and closed at 11:00. This was a BCS championship and the hotel was sold out! How could you close the bar at 11:00? I can't imagine the revenues you lost.
The AC in our room didn't work (538) and this was January. I would hate to stay there in the summer.
Finally, our room faced the highway and was next to the train tracks. Sound proof windows need to be installed.
January 9, 2013
Rated 2 out of 5 Not So Much
Didn't meet our expectations. My wife stood in the check-in line for 10 minutes and when it was her turn they told her the RSV was in my name so I was the only one who chould check in?! So, she had to come out to the front entrance where I was getting the clothes and luggage ready to get me. We couldn't find a cart so we had to make two trips to/from car to take our stuff to our room. Very slow elevators but the stairwells were located outside so we waited and waited for the elevators. Maid service very slow. We had to call and when they did finally clean they did not leave any wash clothes.
February 4, 2013
Rated 3 out of 5 by ckb92808 Not what I expected from a Sheraton
The staff was friendly enough, but the room definitely did not meet my expectations. First, it was missing quite a few things - there was no clock radio, no hair dryer and no "do not disturb" sign for the door (basic necessities for a hotel room). The refrigerator froze everything I put in it and there was no way to adjust the coldness. The maid service was also not that great. Some days they would leave enough towels and other days they would not (we stayed for 6 days). They also left pillows on the floor, which tells me they probably did not vacuum the room (and the carpets reflected this - very dirty looking). I booked this hotel through a package deal and probably would not stay here again.
June 29, 2013
Rated 4 out of 5 by joesaphine Satisfaction for my money!
Lobby, general decorum, room cleanliness, comfort of bed absolutely 10/10.
My first turnoff was the lady at the front desk, that got me towels for the Fitness room with not even a Good mourning or how was your night? I thought I was intruding on her duties and smiling has never been known to hurt anybody!!!!!
The Fitness room was too small for such a large hotel. Not enough space to do weights or a little yoga. It needed air fresheners!
Internet should be complimentary everywhere.
Calling it a Suite w/o even a spoon, knife, fork or plate is not what I expected. I like preparing my meals from the large assortments of groceries I can procure from the stores. What's wrong with eating in?
February 15, 2012
Rated 4 out of 5 by howmanytimescanyoureject Services
Excellent check in staff . Excellent room service. Horrible housekeeping. Tub not clean , multiple strands of long hair on bathroom floor , obviously from previous guest brushing hair, tissues in the shape of a flower on top of the tissue container but tissue box empty. Too many other infractions to mention. This housekeeper wins the prize for shortcuts.
October 18, 2012
Rated 4 out of 5 Very convenient and comfortable
We used points to stay at hotel. We were nervous at first, as we normal stay at full resorts, etc... but this hotel ended up being very comfortable. The rooms were spacious, bed great. Staff was attentive and very polite. Would stay here again. Very convenient. Close to all. Plus, you can't look out at the ocean at night with an ocean view room...
January 13, 2012
Rated 1 out of 5 by JSD2014 This Hotel is BELOW standard
First the hotel is being remodeled. You should tell me when I book it and your rate should reflect this inconvenience. Then I was given a handicap room that was not clean. Room service person was completely incompetent. This hotel is directly next door to a major corporate client and even they do not recommend this hotel.
February 19, 2014
Rated 2 out of 5 by Andrea very disappointed
pretty place, disapointing stay. Was there for weekend for a conference that required internet access....no access till last day and quality of signal very week. Even more concerning, house keeping, i believe,left my door open after servicing the room, luckily nothing seemed to have been disturbed. I reported this to the front desk, who called housekeeping. Later that day, I again returned to my room, the door was again ajar, and my remaining items in the room were gone...i was checking out that morning and had already taken my suitcase to the car. again i notified front desk, was able to get SOME of my stuff back from the housekeeper. I WAS TOLD THE MANAGER WOULD CALL ME...NO ONE DID. I was not happy.
February 4, 2013
Rated 2 out of 5 by Leeo57 Great staff, property needs work.
6 night stay became frustrating with intermittent hot water, and internet service.
Standing in ankle deep water (because the tub drain could not keep up with the shower flow) I was greeted with hot water that would fluctuate from cold to luke warm and back again.
Internet service was slow to good depending on when you used it.
I love that this property has sliding glass doors in each room giving access to Ft. Lauderdale’s warm winter evenings. The problem was it would take 2 men and a grown boy to get the deteriorating door closed!
Until updated I am done with this location.
It’s a shame because the staff from the front desk, restaurant, room service and bar staff are all very friendly and helpful.
February 4, 2013
Rated 4 out of 5 by nvhonour Comfy beds
I loved the beds! Very comfortable. Shower was great. Robes in closet a nice touch. Had to wait longer than I expected for an evening room service order, but other than that pleasant stay.
July 16, 2014