Rated 1 out of 5 by spaghetti I praised this hotel but got only disappointments...
I checked into three rooms before getting settled:
1st room had a hole in the ceiling, carpet was dirty, and the bedskirts.
2nd rm had dirty carpets, dirt or mold around the air conditioning vent,room smelled musty and there was used soap on the top of the shower stall.
3rd room was cleaner after being checked by a hskp manager, however the carpet was still dirty, there was mold around the soap dish,the tub was black but, cleaned after brought to the managers attention, the room was not vacuumed daily, there was toothpicks under the bed and a wrapper.
All these issues was brought to the attention of the Front Desk but the majority of the persons told me that the hotel was old....this is no excuse for DIRT. The only person I would like to commend is Shantika, she was the only person to show genuine care. The manager Amanda actually told me that she would not penalize me for checking out early....That meant that she had no intentions of having the issues fixed...
June 19, 2013
Rated 1 out of 5 by dasbaer Worst bed in existence
I took my girlfriend to this hotel for our 5 year anniversary and even though the staff were very professional and the room itself was clean and looked very nice the bed was absolutely horrible. I have never been on a bed that was that horrible, for starters it was too soft in all the wrong places, making me feel like i was sinking and the pillows couldn't support my neck. When I woke up my girlfriend literally had to help me out of bad and it's been two days and I am still having back problems, if you want to stay at a Sheraton, make sure that 1. the bed is firm 2. the pillows give you proper support and 3. the WiFi is free, cause who in their right mind charges ten bucks for 24 hour wireless in this day and age? I mean come on Sheraton!!!
June 17, 2013
Rated 1 out of 5 by tony1313 The rooms are tired
The room I had had a bad odor. The carpet had stains. The sheets and pillows did not smell fresh. The TV worked...somewhat...most channels were analog and had very bad reception. Both the remotes did not really work and it took forever to go through the movie list as the time between pressing the remote button and something happening on the TV took a very long time.
The continental breakfast was over priced for what was on offer.
June 15, 2013
Rated 2 out of 5 by KKP1 Once it gets a makeover...
This hotel is very consistent...the FD service is consistent friendly...the room and fitness center is consistently in need of renovation. I applaud the restaurant for trying new items on their buffet and a new set up, however the service is spotty. They seem to be very friendly until they realize you are using a voucher for breakfast - then the smile fades as does their presence around your table .
June 12, 2013
Rated 2 out of 5 by GMan Good, But not Great......
The loby is really nice.
LOVED the Atrium, with it's manmade waterfall and stream, and the Koi Fish and Turtles.
Then - got to my room! YIKES! Yes, it WAS a SUITE, as promised, but...
Had worn, used looking furniture, lightbulb in B/R burned out, sink in seperate area from bathroom,
Had those stupid energy saving bulbs, too! NEVER bright enough.
Restaurant service was poor, at best.
June 11, 2013
Rated 1 out of 5 by Becky27 I am requesting a refund of my SPG points for this stay.
I am requesting a refund of my 4,000 SPG points used for this stay. The air conditioning system did not work and it was very hot and muggy. The room was filthy (hair all in the tub and all over the bathroom, gum in the trashcan with hair stuck to it). The coffee maker did not work.
June 11, 2013
Rated 2 out of 5 by Fladoc3 Lousy hotel
beds gave me sore back both mornings after getting up. Same with my buddy in his own bed..
Came back to room 2nd day and ONE towel in bath. Called down to get more towels . 2 hours later NO towels so went to dek to get towels.
2nd morning only 1 coffee pack to get coffee.
Most suite type hotels have free coffee in lobby or even a small free breakfast ,got NOTHING.
Will never stay in a Sheraton Suite again.
June 10, 2013
Rated 4 out of 5 by Towels Great place but...
Great hotel overall but the only problem is how close it is to a train that passes by real early in the morning. I had a great experience until the train woke me up real early in the morning. Ask for a room on the other side of the train tracks.
June 5, 2013
Rated 2 out of 5 by Vern303 Loud hotel and needs work
I stay in Ft Lauderdale on business on a regular basis and will not be staying here in the future. I have been staying in this hotel for years and on my last stay there was a party going on that spilled over into the parking lot waking me at 1:30 am with loud music and loud talking that kept me up. There was yelling and running in the halls and other loud noises including holding the elevators open until there is the loud warning buzz repeatedly inside the hotel that I heard until I was able to go back to sleep at 3 am.
The hotel is old and needs renovation. There were multiple buckets catching water and water on the floor from a leaking roof, and the rooms are showing wear. I had an early day and need my rest so I will be moving my regular stay to another hotel in the area because it is important to be fresh for customer meetings.
June 4, 2013
Rated 2 out of 5 by Sharito Housekeeping staff needs to improve
I stayed here for two nights. When we arrived there were no coffee "pods" to make coffee and no soap to wash my hands. The second day there was coffee for the in-room coffee maker but still no hand soap and the two towels were replaced with ONE towel for two people. We arrived at 3am after a very long day out so we did not have the energy to call and complain but were very disappointed to not have the very basic hotel items (soap, towels, coffee pods).
June 3, 2013
Rated 2 out of 5 by Cooter Not up to standard
The tub drained slow. The bedroom TV did not carry the same channels as the living room. I never received a requested wake-up call. The main light in the living room worked only occasionally. One elevator never worked during my stay (3 nights). The dinning menu was very limited.
May 30, 2013
Rated 5 out of 5 by Joe53 WOW!
This was my 3d stay at this hotel. The first 2 stays were just ok. Now that new management is there, this hotel has become what the Sheraton name represents. I want to especially thank Miss Stevens at the desk as well as the food and beverage manger whose name escapes me at the moment. Miss Stevens went above and beyond with her knowledge and great interpersonal skills. This hotel has now become a MUST stay when in South Florida. The grounds were spotless as well as the pool area and of course the rooms. We were there this time for a loved one in her time of need and Miss Stevens as well as the Sheraton staff made this trip much easier for my family. Thanks so very much for a great stay at Sheraton Cypress Creek! 5 stars is not enough...maybe 1000 stars!!!
May 30, 2013
Rated 5 out of 5 by rb72 had a great time
Stayed on the 6th floor and enjoyed my room. Had a lovely time with my folks.
May 28, 2013
Rated 4 out of 5 by Kam2013 Good Hotel average food
The hotel was good, quite and clean, polite staff, but I asked for hair direr and waited for one hour and eventually should go downstairs and get it.
I did not like the food downstairs, Fries and burgers smelled old and they were expensive.
May 28, 2013
Rated 4 out of 5 by James91838 Sheraton Cypress @ Ft Lauderdale Good Value
We have been SPG members since Feb 2000 and love the value that Starwood offers!. We have stayed at this hotel several times. The staff is excellent- especially SHATIQUE who works the front desk. The suites are a good value for the money and the staff is very good.
Would recommend to others.
May 27, 2013
Rated 2 out of 5 by Volleyvic13 Nice Hotel...but needs some improvement
Sorry to say but I was disappointed with my stay. The beds are too soft and the pillows are terrible. There were no sheets/blanket/pillows for the fold out sofa-bed so I called front desk and was informed that there was no staff there and I had to come to desk. I was given sheets and a blanket but was told that they were out of pillows!!! How is this possible? The hotel was not at all full and I would think that someone could have gone to an empty room and gotten us some pillows. Instead we had to use pillows from the beds to use. The pillows are bad enough but now you had less of them per bed. This is just not acceptable for a "Sheraton". It looked like there was just 1 person on staff on a Saturday night. I probably won't be staying here again!
May 23, 2013
Rated 3 out of 5 by travelingdoc42 All-Suites Hotel that is Not Elite Friendly…Beware of Railroad Noises
This hotel was clearly originally built as a different all–suites brand hotel and still has the beautiful atrium and great rooms associated with that brand. It does not have the perks (free cooked to ordered breakfast, free evening refreshments, elite treatment) that the original brand had…it has a very poor hot buffet breakfast (as an option for elites), no elite lounge or free evening snacks/beverages…. nothing special for Starwood elites (all rooms are suites)…. even Platinums. In my case they even added a charge that belonged on someone else’s room (quickly removed when identified) Staff was great (even gave me some bonus points for above mentioned deficiencies). It is right next to very busy railway tracks that might bother some.
May 22, 2013
Rated 2 out of 5 by Travel2much Surprising number of things wrong
Very friendly staff made up for surprising number of things in room not working. Neither TV remotes worked, 1 phone not working, the other phone labeled with wrong room number, internet connection down, a couple of lamps and alarm unplugged, bulbs not working, and t-stat inoperative.
May 22, 2013
Rated 4 out of 5 by abbcltnc south florida
beautifull lobby and friendly staff
May 19, 2013
Rated 3 out of 5 by Updateneeded Major improvement
Food from previous client still in fridge. Vomit in stairways for 3 days. General maintenance work needed. Room cleanliness need major upgrade. Reception staff need training to customer relationship. Baby bed delivered with no mattress. Do you expect my baby to sleep on a hard peace of plywood covered with a comforter! Please!!! Extra clean sheets and pillows should already be in room for sofa bed so we won't have to disrupt the reception team. Etc
You have such a big eating space That is use only 15 to 25 % by guess for breadfast probably you should add a buffet price in the room fee so that breakfast would included
May 16, 2013
Rated 4 out of 5 Good Value
I travel often and have stayed at better properties however this hotel was decent. The TV in the dining area kept going out and we had to call guest services several times, very inconvenient. The bathroom needs major upgrades and more space and the vending area on the 2nd floor is scary to say the least. The carpet and kitchen sink area could use an upgrade as well. It appears that the hotels in a renovation process, which is good. The bed was super comfy and will consider staying when I'm in the area again.
May 13, 2013
Rated 4 out of 5 by Barbie Rude Desk help
We stayed this last weekend and they charged my credit card twice and tell me they did not... which made several of my bills to be rejected and over draft fees on top of that. I tried to explain and they advised they did nothing wrong. My bank ask them to call to have overcharge taken care of and they NO. Very nasty. Will not recommend to the rest of out dance group again and that's alot of people.
May 13, 2013
Rated 4 out of 5 by Yany64 Problems with my refrigerator
In twice times I ask to review the refrigerator, but it was working bad, too much frozen. I had to throw milk, fruits and food.
May 7, 2013
Rated 3 out of 5 by Jan48 Good but could use some improvements
Upon entering the lobby of I was very impressed with the self opening doors and overall appearance of it. The Koi fish were a very nice touch. Our check in was expedient and the front desk clerk, Sherry, was very accomodating. I should mention that we ran into traffic and arrived much later than planned and were very kindly treated with no hassels. We had called ahead and each time we called the person we spoke with was wonderful to work with. I also had to change the type of suite we wanted upon arrival and it was done expeditiously and with no problem. Sherry asked questions to make sure we would be pleased with the room.
Upon entering the suite loved the separate living room area with it's own television. The bedroom was a nice size. The room could probably accomodate 6 people comfotably. We had a party of 3 with more than enough room for everyone. However, as I looked at the carpet I noticed it was terribly stained and there was debris on the floor from the previous guest (not a lot but it was obvious the floor had not been vacuumed). The second day of out stay the floor was still not vacuumed but it was quickly corrected when I brought it to the attention of the front desk. The carpet and wallpaper really need replacing. The bathroom appeared dated and the fixtures need uprgrading. The closet and drawer space was ample but I felt the furnishing looked al little cheap.
Also, my initial impression of the mattress was that it was far too soft but it turned out to be one of the best mattress I have ever slept on and I slept very soundly
Requests for extra towels were always met with a smile and the staff was really great. The value I received for the price paid was good however I would like to see some upgrades. I would stay here on another trip to Ft. Lauderdale.
May 7, 2013
Rated 5 out of 5 by mapgirl This is a beautiful hotel
The hotel lobby is gorgeous! I love the waterfall and the fish. Our room was clean and comfortable. I would recommend this hotel to anyone.
May 5, 2013
Rated 5 out of 5 by flyob1 Home away from home
I travel to Fortlauderdale every week for one to two nights, I have been doing this for over a year! I stayed at a few different hotels but I have to say on my first stay at north cypress I had a problem, and after I was jerked around a little Amanda realized that my problem from the previous stay couldn't be rectified so she asked what would make me happy! That question was all I needed to hear to know this was the place for me! The entire staff goes out of there way to make you feel like your important! The value is excellent and I just want to say thanks to Amanda and the staff!
May 4, 2013
Rated 4 out of 5 by GB14753 Bed was awful.
I like a soft mattress but the mattress offered absolutely no support...I felt like I was going to roll off the bed. My brother stayed in another room and he complained of the same thing. The other minor problem was the shower head was damaged and the spray could not be directed. Otherwise the hotel, staff, food and amenities were great. The interior of the hotel was beautiful. It was like being in a tropical rain forest.
April 30, 2013
Rated 2 out of 5 by Jackie27 Not sleeping well
1. AC is very noisy
2. First night, AC was out of order. Staff did confront that when I checked-in.
3. Bed is too soft.
April 29, 2013
Rated 2 out of 5 by Craig Nice Hotel but room was dirty.
Nice Hotel buy my room was dirty. More specifically there were too long hairs on the bathroom floor when I first walked in.
April 28, 2013
Rated 5 out of 5 by marketgambler pretty place
It is not the St Regis, but it is an excellent Sheraton and well worth the room charge. Staff is excellent. Housekeeping good but not perfect.
April 27, 2013