Rated 4 out of 5 by Mendyrocks Stay on February 5, 2013
Hotel room was clean and bed comfortable.
When I checked in they failed to tell me that my room had double beds instead of a King. I booked a King bed room directly with Starwood, so this was a error on their part.They moved me bit when I arived in the room the last occupant was still their and we both were startled.
This was all happening after 11:30PM so it was uncomfortable. Shortly after it was resolved and the hotel staff member was courteous.
February 7, 2013
Rated 3 out of 5 by Charles Conditions have really gone down hill in a year
We have enjoyed this hotel for 6 years but it was really rough and run down this year. Minimal staff at checkin (1) despite over 500 to attend the convention. Several ice machines didn't work. Restaurant prices very high for the quality and service. Room carpet in very bad condition. Tub and tile had mildew. Refrigerator leaked onto carpet. General conditions of facility were in rough shape compared to previous years. Several roof leaks in atrium.
April 8, 2013
Rated 2 out of 5 by Bahamaspro Reasonable Expectations
We intended to stay at the Plantation property but it was booked and your CC property was recommended. The staff were cool and not friendly on arrival, esp the young man at the door. Check in was equally cool, no warm welcome. Hotel is aged and needs life, room was large enough, but not I the best shape. Carpet was wet and took staff a day and a half to respond. Asked for blanket for my sons, got it the next day. Not a positive experience
December 30, 2013
Rated 3 out of 5 by EOKIM This hotel has spacious and comfort room
I made reservation of 2 rooms, this hotel has spacious and comfort room, However staff did not met my needs as following problems.
1. I found one light bulb is missing and asked to install it, but did not have any response till checking out.
2. I asked sleeping gear such blankets and pillows for sofa bed, but not have any delivery for 2 hours. I needed to go down to the front lobby to have it myself.
3. One of coffee pouch bag was torn
January 4, 2014
Rated 2 out of 5 by CUBE20ANNIV Terrible start to a celebration!!!
Came to celebrate 20th wedding anniversary.... at first glance hotel was great. My wife had problems with desk help at check in, she chose not to tell me so I would not be upset. We went to room which was nice and clean. My wife and myself needed to take medecine, I went back to car to retrieve a bag. I returned and asked the desk help if there was any where i could get bottled water and her response was "No" the store is closed and her attitude was very unpleasant and unprofessional. Never did she tell me that ther.e was vending on the floors and this is what I was inquiring about.here was 2 bottled waters behind counter that I asked could I have and her response was "no"!!!This was a very bad start to what we have worked hard to afford. Spoke to management and someone assisted us the next morning........first impressions are EVERYTHING!!!
March 11, 2013
Rated 1 out of 5 by FrequentTraveler Strange Smells, Unfriendly Breakfast
The room seemed clean and nice until I got into bed. The bedding smelled like cheap perfume, which made it hard to breath. The bed also had a very strong body odor smell, from the nether regions of a female. There is no nicer way to put that. It was really disgusting and off putting. I barely slept a few hours and then got up early to take a shower. I almost threw out my bed clothes as the smell permeated them.
At breakfast, the server refused to speak to me during the meal, and would only motion. I heard her speaking to other staff members so I know she was capable of speech. The server didn't take my check and credit card. And when I walked up to pay, she rang me up silently without asking how the meal was, no smile. It was clear that I was a burden to her.
I wont be back. Hotel looks lovely on the surface, but it apparently is a facade.
February 27, 2013
Rated 4 out of 5 by MCORSW Saved By Front Desk Staff and Management
Manager Sandos did more than expected to resolve the problems we experienced noted below.
Front Desk Staff Shantik always peasant and willing to help.
The Club manger was great and went above and beyond to help us out.
The pool was closed without prior notice to arriving guests. Issues with the pool didn't allow anyone on the deck of the pool area for sunbathing. The pool was on the last day of our stay.
No robes, no slippers, and only two hangers in the closet when we arrived in our suite. But the request for additional items was managed quickly by Shantik.
The toilet wasn't working properly, and was finally fixed on the second evening of our stay.
The printer in the Club Room didn't work during our entire stay (and no one appeared to know how to operate it or why it was not working) and we needed it for business while looking at real estate. The Club coffee machine didn't work the second day we were there for a three day stay, but it did get repaired during our last day.
Our suite wasn't cleaned one the first day, I returned after being gone from 11:30am - 4:30pm and the housekeeping hadn't come by. But a phone call to the front desk quickly remedied the situation.
May 3, 2014
Rated 5 out of 5 by klamar67 This hotel was top notch
The hotel was very affordable for all the amenities it offer.
August 29, 2012
Rated 1 out of 5 by Nothappy2013 Horrible stay
This was my 3rd stay at the Sheraton Suites Cypress Hotel over the Christmas Holidays. I was very disappointed that the pool heater and the air comditioner were both broken ... that's unacceptable. I chose this hotel for the large heated pool. The pool water was so cold that children did not even swim ... again, unacceptable for a vacation. The maid service was also horrible and basic essentials like towels and kleenex were often forgotten.
January 13, 2013
Rated 4 out of 5 by EMan6185 Hotel Website - False Advertising!
Website said Club level lounge was fully functional. Upon arrival, find out lounge in construction. As a Platinum member, no access/availability to breakfast daily, no evening hoerdures, no 24/7 access to water as usually expected @ Starwood hotels. Hotel only offered breakfast coupons for 1 day only. At a minimum, the website should have said lounge under construction. Very disappointed in this hotel's staff.
February 16, 2014
Rated 2 out of 5 by CTinDC7 Wear and Tear
This is my hometown hotel so I hate to knock it. I stay hear at least twice a year. The wear and tear is becoming too much. I haven't noticed any upgrades in the last 3 years.
It needs everything - new towels, new bedding, upgraded (quieter) HVAC, new TVs with working remotes and channels.
Really time to refresh this hotel. It's not up to SPG standard.
The boyfriend has had enough. He insists that we try a different hotel next year.
December 7, 2012
Rated 4 out of 5 by TieseP Holiday getaway
Even though the front area was undergoing renovations, my stay was exceptional. The staff were excellent and made me want to return. They were quick to address any issues i had
April 25, 2014
Rated 1 out of 5 by tony1313 The rooms are tired
The room I had had a bad odor. The carpet had stains. The sheets and pillows did not smell fresh. The TV worked...somewhat...most channels were analog and had very bad reception. Both the remotes did not really work and it took forever to go through the movie list as the time between pressing the remote button and something happening on the TV took a very long time.
The continental breakfast was over priced for what was on offer.
June 15, 2013
Rated 2 out of 5 by JRAZ Love Starwood Brands, but will never return here
Stayed here in 2008 and it was very nice. Stayed here in March of 2013 and I must say the quality, grounds and service has declined drastically. Definitely not the Starwood standard. They said this place has a new owner, but I hope Starwood steps in soon to salvage this very nicely located charming property. Either that or take Sheraton logo off this place! I have stayed in several category 2 properties that were much much nicer.
April 7, 2013
Rated 4 out of 5 by Kitten62 hotel was nice but too noisy
This location was too noisy with the train.
May 3, 2014
Rated 4 out of 5 by FloridaNative Pleased with only minor issues
I was very pleased with the value of the room booking via the Isle Casino website. I was surprised that the closet did not hold extra pillows and/or blanket but the staff was very accommodating and brought them quickly and happily. I also was surprised but knew ahead of time that free wi-fi is not included (where it is in most hotels.) The deciding factor was a complimentary shuttle to the casino but unfortunately, you could not count on a schedule as it was on demand and you would have to wait for its availability. We did not use it. Fortunately, the casino is only a couple of miles away. The hotel is not new but kept clean and the rooms are large. You do have to go through the front desk for anything extra. You cannot stop housekeeping in the hall and ask them as we found out. Other than what I have mentioned, we enjoyed our stay and would stay there again.
October 24, 2012
Rated 1 out of 5 by onlymehdi Heater worked as a AC
not only the heater wasn't working they had us stay in the room and wait for Hours in an empty hotel while the engineer did other works before coming to our room to fix which made us lose the whole day, after repeatedly asking to speak to the manager the only response was i can get free breakfast and was not able to talk to anyone.
as far as the breakfast the food was just horrible. and the treadmill touchscreen never worked.
December 1, 2012
Rated 2 out of 5 by JOHN67 NEW MANAGEMENT NOT READY
THIS THE SECOND TIME IN THE PAST TWO MONTHS I HAVE BEEN THERE
I WANTED TO GIVE THE HOTEL A SECOND CHANCE
I AM A UPPER MEMBER OF SPG
AND THIS HOTEL JUST ISN'T READY BY STAFF MEMBERS I CHECK IN A LINE OF 10 PEOPLE AT 4PM 1 DESK PERSON IN THE MORNING I WANT TO GET COFFEE FROM THE RESTURANT 1 PERSON WORKING AND THEY DON'T HAVE CHANGE OF A 20 DOLLER BILL IT WAS TO EARLY AT 7AM TO CHANGE IT THEY DON'T START WITHA DRAW OF CHANGE
April 5, 2013
Rated 4 out of 5 by GB14753 Bed was awful.
I like a soft mattress but the mattress offered absolutely no support...I felt like I was going to roll off the bed. My brother stayed in another room and he complained of the same thing. The other minor problem was the shower head was damaged and the spray could not be directed. Otherwise the hotel, staff, food and amenities were great. The interior of the hotel was beautiful. It was like being in a tropical rain forest.
April 30, 2013
Rated 2 out of 5 by NAL2850 This hotel should not have the Sheraton name associated with it.
I have been at Sheraton hotel's before & I was excited about going there & booking the rooms for myself & my sisters as well as my son. Yes I was trying to impress them as well and was seriously disappointed. Especially based on the $200+ a night I was paying. If my sister was not in a wheelchair and our schedule was not so tight, I would have left and gone somewhere elso. I am writing a letter to corporate with pictures.
March 10, 2013
Rated 2 out of 5 by Melanieanne47 Trains, planes and construction, oh my!
I was expecting some construction, but not until 11pm. The trains came through at midnight, 2am, 4 am and 6:30 am. The room did not block ANY of that noise. Then, the planes began to fly over.... At that point, I gave up sleeping. I would have tried to stay an extra day to sleep so I wouldn't be driving so tired, but knew that the noise from the trains would make that impossible.
February 23, 2014
Rated 3 out of 5 by Jimmya Not up to expectations
Barely able to maintain an internet connection even after IT came up to help.
No toilet paper. One of the towels was folded and put back dirty. Drain in the tub was slow to empty. Premium TV channel was not available. I've stayed here 4 or 5 times before with no problems so I hope this was just a bad week (though 4 of my 10 business associates had a similar experience this trip. Not what I expected for the price charged.
February 21, 2013
Rated 5 out of 5 by promarv This hotel is excellent for business traveller
good service and quality of room.
nice atmosphere for business
April 30, 2014
Rated 4 out of 5 by Doug108 The suites are spacious and stylish
The concept for this all-suite hotel is a fine one. The stylishly decorated rooms have a good design: a separate BR with TV; plus a LR and dining area, with another TV. My particular room was in need of new carpet as it had unfortunate multiple stains. Moreover, there was only trash can for the 2 rooms and BR. However, the AARP price I found online was a genuine bargain, so all in all, I was happy with my stay.
December 20, 2013
Rated 2 out of 5 by B4sugar Not what we had previously experienced
The hotel was very very loud from both inside and outside the room. It was like people were moving furniture all night and morning. The floor in front of the dresser was damp, room felt musty, and ants or beds crawling on the night stand. Came in on NYE at 12:15 with two sleeping children in arms to get upstairs and our keys deactivated. Went to front desk who said they fixed but still didn't work!! We let a day early!
January 3, 2013
Rated 5 out of 5 by matrix032164 great Stay
Great stay. Club Lounge with Annie Le as VIP is super. Renovations are in progress to what had already been a beautiful lobby/ reception area are still in progress but did not cause any problems with check in or check out. If you book here you will always book again.
April 8, 2014
Rated 3 out of 5 by Faye Excellent Staff!
This was my third stay. The staff is excellent and are the heroes of our event as it relates to service. They were all friendly and seemed really determined to make the stay a great one. The same can be said for the two prior stays.
The quality of the room was not as it use to be. The tub was terribly clogged, the lights in the bedroom didn't work and were never fixed, the curtain was torn, and the carpet was dirty.
April 8, 2013
Rated 3 out of 5 by Frequenttraveler Hotel is great for someone on business trip
The room that we stayed in had a floor that was wet, as if it had been flooded and wasn't finished drying yet. There were no other rooms available so we had to stay in that room. It also wasn't that clean. The front desk did provide me with cleaning supplies so that I could clean the bathroom. The carpet throughout the hotel is stained. The buffet breakfast is basic. Wasn't always stocked well on days that were busy.
March 21, 2013
Rated 2 out of 5 by Robin623 This hotel was a disappointment this year!
I have been to this same hotel for the past 5 years for spring break with my daughter only this year it was very dissappointing. We had no hot water and the air conditioning was not cooling off the room. After two nights of not sleeping, we changed rooms. The air worked better in the second room but still not as good as it should have worked. We did however get hot water. Very disappointing stay this time around.
April 1, 2013
Rated 4 out of 5 by Floridatraveler Comfortable bed
This hotel had a comfortable bed and nice pillows. It also has a nice lobby and water way with Koi and turtles.
On the down side, there is no internet access available in the room and I needed a bath towel and wash cloth and after 2 phone calls to the front desk and waiting an hour, I went and got them myself so I could shower and go to bed.
This wasn't as good an experience as I've had at previous hotel stays.
February 18, 2013