Rated 3 out of 5 by Jackie27 Bad experience
I stayed at this hotel several times through out last several years. The stay this week was the worst of all.
Monday morning, water will not drain in bathtub.
Wednesday morning, the fruit had rotten smell in breakfast buffet.
Friday morning, there was no hot water for shower.
For water drain issue, the hotel fixed the same day after I reported. I did not go back for breakfast after Wednesday. I ended up taking shower in cold water on Friday, since that was my check out date.
I believe that water drain and rotten fruit could be prevented if hotel pays attention to service.
December 6, 2014
Rated 2 out of 5 by Sadie835 I expected more....
Lots of things were wrong with this stay.... the tv didn't work in the bedroom. We had trouble with the keys (so did our friends in two other rooms) Their answer was don't put your key near your cell phone. We brought our dog but they put us on the 8th floor. Not an easy potty run when you have to wait for an elevator that is really slow. I do appreciate that my dog was allowed almost anywhere in the hotel with no size limit etc. There was no Do Not Disturb signs.... another thing needed when you have a dog. No channel guide. No regular trashcan in the main room but we had a recycling trashcan. Just so many little things that by the end of the night added up to a lot of frustration. This was not worth what we paid at all. Especially with the key issues since we stood in line with others at midnight to get new keys.
December 5, 2014
Rated 2 out of 5 by BFBDDD Okay - Not What I Expected
I have to first say the hotel atrium and exterior is beautiful to look at. My stay was not as beautiful as, I checked in and was handed the linen for the pull out bed. I thank you for letting me make the beds, not very impressive, that was my hint at what I should not expect. The carpet felt damp and the bathroom had hair from past guess – GROSS!!!! I did not feel like touching anything!!! Made me wonder about how well they really cleaned. I also had to call for bath towels, my reservation was for 3 but we received towels for 2 guess. Maybe I should have gone and got that as well. With that all said and done, which I was actually glad my stay was over
August 12, 2014
Rated 1 out of 5 by YALEBULLDOG99 Train Blasting Horn Justifies This Hotel Being Closed
My partner and I are currently in house as he will be singing a major classical Handel piece tomorrow as a soloist. We chose the hotel because of proximity and regret doing so. I was initially encouraged when I received a greeting before arrival from Annie L. asking if I needed anything prior to arrival. I am not sure how we were chosen for this courtesy but suspect it is because I have stayed 99 days this year. That said, THERE IS A TRAIN THAT PASSES THE HOTEL FREQUENTLY THAT MAKES A NOISE SO LOUD THAT IT CAN BE HEARD IN THE ROOMS (EVEN ON THE 8TH FLOOR) AND EVEN BY SOMEONE ON THE PHONE WITH YOU. SHOCKING THAT THIS PROPERTY IS EVEN IN BUSINESS. This would be a problem for anyone but is especially an issue for my partner who is sensitive to loud noise and had to be ready for a major concert. Santos I., the FD manager, originally said we could not be moved that night because everyone had checked in on the other side of the hotel.I find that hard to believe at 7:00, but he arranged for us to be moved to the other side of the hotel after a guest supposedly cancelled. Santos was kind and empathetic and followed up quickly with that and other issues like a cordless land line that would not charge. I appreciate him, but am shocked that there is no sound proofing or that negotiations with the train have not been made to prevent an awful guest experience. I will update this review once I hear how the GM responds, but CAVEAT EMPTOR - BUYER (GUEST) BEWARE.
December 12, 2014
Rated 4 out of 5 by NJAG Great Experience
Overall experience was very good. The property is nicely decorated. Checking in was a breeze and staff was very friendly. I had to change room type because I had more family members arriving the next day. I was put in a "waiting" list because the hotel was full. The very next day I got a call to let me know they got me a room with two beds. I was very pleased. Now I was informed that as a Platinum member they had a separate area for breakfast. Next morning I headed to the clubhouse for breakfast. The variety was VERY limited (compared to the "regular" breakfast area). They had the "basics" this area (clubhouse) only had eggs, fruits, coffee/chocolate, some pastries, OJ, and sodas. VS the "regular" area that had all that plus, bacon, sausage, potatoes, and other items. Not to mention that the person that took care of us "Monica" was superb.. she was very friendly and accommodating. always checking if we needed anything else. so it will go without saying that I only had breakfast in the clubhouse once. The good thing of the clubhouse is that with your key you can get in at anytime and grab a granola bar, fruits, water, and sodas at any time. the coffee machine in the clubhouse only worked the first day. after that the machine was always broke. rooms are nice and with plenty of room.... I really enjoyed staying at this hotel.
December 10, 2014
Rated 1 out of 5 by Frustrated77 Horrible. Not clean at all.
I stayed at this hotel June 2012. It was a terrible experience. We arrived to find a room that was not even cleaned. Where do I start.......The grout on the bathroom floor was brown it was so dirty. The tub had a layer of soap scrum on it as well as the walls. In the corners of the bathroom there was dirt and around the toilet there was spots. We were staying in this hotel on our way to our resort the next day so my expectations were not very high. However, I do expect the bathroom in any hotel to be clean and disinfected. It was late when we arrived (after 10 pm) but I could not stay in that room and requested another room. I showed the front desk rep pictures of my room and they apologized and immediately switched my room. The next room was no better but since I had a one year old with me and a tired husband I went ahead and stayed in the room. I laid a bath towel in the tub and stood on it while I took a shower.
June 4, 2012
Rated 2 out of 5 by BoCobbs Worst Sheraton Experience
This particular hotel (Sheraton) located 555 N.W. 62nd St Fort Lauderdale Florida 3309 was the worst Sheraton hotel experience to date in my life. I am an SPG customer. I had two roaches in my room, one of which was on the bed.
September 23, 2014
Rated 1 out of 5 by Paron67 Unacceptable
Throughout the years we have stayed in many Starwood properties. We find it hard to believe that you have not upgraded this property. We were given no recognition for being Starwood members. Room location and room condition were horrible.
January 1, 2012