Rated 1 out of 5 by SEKCali Needs Improvement!
Negatives: Rooms need an overhaul. My room had broken lamp, toilet rocked back and forth. Placed calls to get extra towels, speed to receive were extremely slow. Billing errors.
Positives: Room service was good, enjoyed it on two different nights. Interior of the hotel is nice
Just not a good stay. Discussed everything with manager at end of stay. Didn't seem to concerned and said he would discuss with departments involved.
February 4, 2016
Rated 4 out of 5 by MandF Major improvements over the years
Have stayed at this hotel for multiple consecutive days both this visit and previous years. The appearance, cleanliness and general condition of the hotel has improved significantly. I can only assume that this is due to management taking a proactive role in the oversight of the operations and the infusion of money to renovate the facility. I recommend this hotel and will be staying here again in the future.
January 17, 2016
Rated 5 out of 5 by Guodong8 Longest stay but best
I think I'm the longest guest they've ever had:) they have made this place another home to me! One of the best place ever stayed excellent and helpful management team and services provided. They always try their best to make your stay as comfortable as it can get. Highly recommend this hotel!:)
January 15, 2016
Rated 5 out of 5 by CanhCanada Excellent Service
A huge thanks to Louis at the front desk. We checked in close to midnight and were tired but with a very pleasant smile from Louis and his efficient/friendly demeanor, it really made a big difference. Thanks Louis.
January 9, 2016
Rated 5 out of 5 by Nikita Great value
Spacious suites after renovation. Highly qualified staff. Free huge parking. Big nice inner patio with water stream.
To improve: elevators speed; lounge size, lounge food quality, wi-fi quality.
Be aware: full bunch of outside noises - railway, airport, busy road nearby; rooms x10-x19 faced to noisy ventilation system.
December 24, 2015
Rated 1 out of 5 by cmaddogz No water
By far the worst experience I've had staying at any Starwood anywhere in the world...
No running water for over 6 hours, on the morning after Thanksgiving. Not enjoyable for anybody.
November 29, 2015
Rated 2 out of 5 by Rick242 Below Expextations
This hotel is very old and does not meet the expectations I am accustomed to by Starwood. The room was in poor condition - rusted fixtures, wall paper coming off bathroom wall, not clean. The internet was too slow to use. I had to purchase a data package from ATT.
If you want a place to sleep and can't find anywhere else then you can manage here.
Starwood should not have Hotels at this poor quality level. If this was my first introduction to Starwood I would have never joined.
November 24, 2015
Rated 2 out of 5 by bb613 Great front desk staff
I found the hotel staff to be very friendly and helpful to guest needs. I had an issue with ants in my room. When I reported the issue I was immediately moved to another room. My same type room was not available, but I was moved to another floor in the hotel.
November 24, 2015