Rated 4 out of 5 by Redhead15 lovely hotel, convenient location
I've stayed in this hotel before and will come back again. Front desk staff is friendly and courteous, as are the bellmen.
December 12, 2012
Rated 1 out of 5 by Chas30 Disappointed
The check in process was fair. I did arrive early and was told it be least 2 hour wait, which I did understand. Although I did inform hotel beforehand that be arriving early. At that time it wouldn’t be a problem. Both TV in room were poor quality. I ordered a movie on bedroom TV, and it was so dark we could not even see it. After calling they remove charges and we purchased it again in the living room area. No one could even look at TV until the next morning. The air in room got hotter as the night when on even through it was at 70 degree. So wouldn’t have helped anyways. I purchased the room under Sheraton promotion “Sheraton & Coca-Cola®”, I asked about it at check out. The staff member we dealing with had no clue about it. And after asking the only part promotion I could receive was 2 cans coke. The promotion was to receive plush polar bear, 2 cans coke and $25 gift card to amazon.com. The staff said I would have to find someone to call about plush polar bear and didn’t know about gift card. Promotion states I will be emailed gift card after my stay, which I have not received. The female staff member was condescending about the whole process and was bothered when I asked for copy of my charges. Very pretty hotel. Difficult to enjoy a relaxing evening when TV and air did not work properly. Then rudeness of check out and not receiving terms of promotion were disappointing it was one of the reasons picked the hotel to stay at.
December 11, 2012
Rated 2 out of 5 by CTinDC7 Wear and Tear
This is my hometown hotel so I hate to knock it. I stay hear at least twice a year. The wear and tear is becoming too much. I haven't noticed any upgrades in the last 3 years.
It needs everything - new towels, new bedding, upgraded (quieter) HVAC, new TVs with working remotes and channels.
Really time to refresh this hotel. It's not up to SPG standard.
The boyfriend has had enough. He insists that we try a different hotel next year.
December 7, 2012
Rated 4 out of 5 by specialga the location is not good
hotel is right by the train tracks
December 4, 2012
Rated 1 out of 5 by onlymehdi Heater worked as a AC
not only the heater wasn't working they had us stay in the room and wait for Hours in an empty hotel while the engineer did other works before coming to our room to fix which made us lose the whole day, after repeatedly asking to speak to the manager the only response was i can get free breakfast and was not able to talk to anyone.
as far as the breakfast the food was just horrible. and the treadmill touchscreen never worked.
December 1, 2012
Rated 5 out of 5 by Gillie This Hotel has great features
My Softball Team stays at this hotel every year for the Hurricane Showdown Softball Tournament and we are ALWAYS pleased! We elect to stay at the Sheraton eventhough the tournament director reserves rooms at another hotel because the Sheraton has awesome features.
November 30, 2012
Rated 1 out of 5 by CORYW77 I wish I didnt stay here...
This was a LAST MINUTE booking, had I had MORE time for research...I wouldn't have stayed here. The room had a musky smell to it upon check in. The hotel charges 9.95 per night to use internet. The hole in the wall motels give free WiFi! I asked for my room to not be entered for housekeeping. I hung the door tag.....of course the came in anyway,
November 29, 2012
Rated 3 out of 5 by DetroitFam Great staff
Staff was very friendly ... However, room not clean at all. Baseboards near floor had splash marks from old spills, carpet stained, bathroom below standards and needed a thorough cleaning. Set up of room was great. Size great. Restaurant and lobby great. Just not clean at all. Used clorox wipes on all surfaces I knew we would be touching.
November 29, 2012
Rated 2 out of 5 by GAGirl44 Great staff but dirty hotel room
The staff could not have been more helpful. They did all they could to accomodate us but they seemed limited with materials and cleaning personnel. We ended up buying our own towels and cleaning supplies which was rather ridiculous but we had no other choice. I think the manager / owner should invest in more maids and supplies. Also please seperate clean linen from the dirty linen cart. I was surprised when the maid handed me the only clean wash cloth she had available (unfolded and laying next to her dirty linen rags). Needless to say I didn't use it - went to Walmart and purchased my own. I left it there for them to use hoping they'd get the message. It's a lovely hotel with a great staff but needs a better system for managing hosekeeping personnel / materials.
November 29, 2012
Rated 5 out of 5 by Hawk67 Great Stay
Thank you for a wonderful stay.
November 28, 2012
Rated 1 out of 5 by CB123450 Not so good for an SPG hotel.....
I stayed there for 4 nights in November 2012 and I have a lot of issues with my stays.
#1 : One of the strenght of the SPG hotels are normally their beds, which wasn't the case for this one. It seems it was meant to be a soft bed, which I'm guessing was confortable initially, but now wasn't at all. I have back problems and I had trouble getting up in the morning....
#2 : I am a platinum member. This hotel is really close to a train station. Starting at 6AM, to train makes so much noise that it was waking me up every 15 minutes. It seems that as a platinum member they could have put me on the other side of the hotel....
#3 : There was a ventilation trap in the bathroom that we could clearly see into it. It was so dirty in there, it was very discusting. I am not picky on those kind of things normally, but this one really got to me.
#4 : They were announcing at the entrance a promotion to use the green card, which gave you the opportunity to receive a 5$ voucher or 500 SPG points if you chose to not have your room done. On all three morning I had to go to the reception to get my voucher, which normally in all other SPG hotel, without even having an announcement at the entrance, we receive in our room. This is not a big deal, but this just shows the poor service at this hotel.
The good thing about this hotel is the space. There is a living room in each room, which is nice. But at the same time, there is a lot of space in the living room and the bedroom, but the bathroom is so small. I have never seen such a small bathroom.
November 28, 2012
Rated 5 out of 5 Beautiful Hotel
The hotel was very nice...There was a great promotion going on with the SPG awards where if you decline housecleaning you can get 500 points towards your SPG card...Loved it...
November 27, 2012
Rated 4 out of 5 by calistoh Convenient Location
At check in, there was only 1 person and she was taking care of a problem on the phone, which caused a wait for check in. When she finally got to me, she was very nice.
Towels were missing from my room, but they brought them up and also called later to make sure I received them.
Very conveniently located to restaurants.
November 16, 2012
Rated 3 out of 5 by Brownsugar This hotel is beautiful
The bathtub could use a little more improvement and when you put on sheets and they are white please make sure that they are clean. The pool was not heated and it had a lot of trash in there. I am Gold preferred member and my check out was 12:00pm it was suppose to be later.
November 15, 2012
Rated 3 out of 5 by Junior First time at SHeraton
I decided to try this hotel as I have not stayed on any SHeraton at all and was not disappointed.
November 15, 2012
Rated 3 out of 5 by Ttival This hotel needs new blankets.
My family and I stay at this hotel at least twice a year or more. You definitely need new blankets on your pull out beds. The blankets are an ugly brown, very thin, and sometimes they have been frayed. They may be clean, but thy look dirty. They offer no warmth even when doubled and I really didn't want to put them on my grandchildren but I had no choice. My grandchildren were very disappointed that the fish were gone. One of the highlights of our stay at Cypress Creek was feeding the fish and now they are no longer there. I like this hotel, but it needs upgrading. The carpets need cleaning both in the rooms and in the common areas.
Even though I have some negative comments about The Sheraton Cypress Creek I will continue to stay there when we travel to South Florida. It is convenient and the staff is very nice.
November 14, 2012
Rated 5 out of 5 by TLbone921 Great Valued for the price
I love the hotel. It was very clean and the rooms were spacious. The bed is to die for. The only thing that I didn't like is that it was close to the beaches or attractions. we end up rented a car.
November 13, 2012
Rated 4 out of 5 by Rick55 VP US Sales
Hotel staff was ver freindly/helpful on check-in and check-out. The location is convenient and I would definately receomend this if you are a Starwood spporter as I am.
November 12, 2012
Rated 4 out of 5 by Lorie94 Great Location and spacious
The hotel is located close to the airport, shopping, and surrounding cities. The room space accommodated my husband and I well. I would definitely recommend this hotel to visitors in the Ft. Lauderdale area!
November 9, 2012
Rated 3 out of 5 by Bob76 Dirty bathroom
When arriving in my room the toilet in the room was dirty with dry urine stains on the rim. The overall cleanliness of the room was below the normal brand standard. Lobby and other amenities where fine.
November 9, 2012
Rated 1 out of 5 by ljv5555 If you like 'em dirty...
This place is DIRTY. Apparently it used to be another brand of hotel. Since then it looks like the only thing they remodeled was the Lobby, which looks great. Beyond that, it looks to have the old carpet, paint, etc. My first room had NOT been cleaned so I had them move me. The next room was better but still very dirty. There is no airport shuttle and they did not offer to provide a driver to meet me at the airport when I called to inquire about a shuttle. I would have gladly paid for one. The staff was very friendly though and did provide half decent service. The restaurant seemed to always close early as well. Also, WiFi is free at most hotels but it is around $10/day here. The cable TV service was not good (there were not many channels and NO premium movie channels).
There are almost no outlets to plug in your computer. I was unable to use my computer while sitting on the bed.
The furniture looks like it is 2nd hand from another hotel.
The table in the sitting room has outlets on it but they did not work.
November 3, 2012
Rated 4 out of 5 by Briana479 Beauty and comfort
Awesome time so peaceful.
October 25, 2012
Rated 4 out of 5 by FloridaNative Pleased with only minor issues
I was very pleased with the value of the room booking via the Isle Casino website. I was surprised that the closet did not hold extra pillows and/or blanket but the staff was very accommodating and brought them quickly and happily. I also was surprised but knew ahead of time that free wi-fi is not included (where it is in most hotels.) The deciding factor was a complimentary shuttle to the casino but unfortunately, you could not count on a schedule as it was on demand and you would have to wait for its availability. We did not use it. Fortunately, the casino is only a couple of miles away. The hotel is not new but kept clean and the rooms are large. You do have to go through the front desk for anything extra. You cannot stop housekeeping in the hall and ask them as we found out. Other than what I have mentioned, we enjoyed our stay and would stay there again.
October 24, 2012
Rated 4 out of 5 by howmanytimescanyoureject Services
Excellent check in staff . Excellent room service. Horrible housekeeping. Tub not clean , multiple strands of long hair on bathroom floor , obviously from previous guest brushing hair, tissues in the shape of a flower on top of the tissue container but tissue box empty. Too many other infractions to mention. This housekeeper wins the prize for shortcuts.
October 18, 2012
Rated 2 out of 5 by Smitty242 Hotel Staff Needs WORK!
The hotel its self was not to bad, but when we got into the rooms the madness began. The living room floor was SOAKED and we didnt find out until after we unloaded ALL of our stuff. We got moved into another room with NO assistance only to have no sheets on the pull out bed and only one person on staff so no one could bring it up to us. The next day house keeping came in and literally only fixed one bed. The REMOVED THE TOWELS and DID NOT REPLACE THEM! So, as you can imagine we were towel-less and no trash was taken out. Even though things were not going great I still went and asked to extend my stay one night, the "night manager" said she cannot see my rate so I would have to pay the rate which is going for that night, I'm fine with that except she LIED because when I checked out my rate was printed on the receipt! Not to mention the hotel has leaking problems in the lobby and Flooding problems in the parking lot, UP TO YOUR KNEES! We could actually see the water bubbling up which means there was a drainage problem. I would NEVER go back, these conditions were way to unsanitary for me.
October 10, 2012
Rated 4 out of 5 by Graham16 Disappointed this time
I'm a member of Starwood. Proud of it!
I love staying at the Sheraton Suites Hotel
because: The room price is good; It's close to where my long-time friends are; The staff is very nice & tries hard to please the customers; The rooms are spacious; The beds are comfortable;
There's a large bathtub to soak in, etc.
I entertain my friends for meals at different hotels & restaurants while visiting Ft Laud. I seldom choose Sheraton Suites Hotel because the food is over priced for what you get.
BAD EXPERIENCE LAST FRIDAY:
I stayed overnight at the Sheraton Suites Hotel / Cypress Cypress Creek:
1. Two light bulbs were out in the
bedroom. (two different lamps)
2. One lamp in the living room
had a 3-way bulb. Only worked
one way. The other 2 switches
didn't work at all.
3. One long black hair in the bathtub.
4. Two electrical outlets didn't work.
(In bathroom & in the bar)
Had to use the hairdryer in the
bar area. Not enough lighting in
the bedroom - bulbs out.
5. Coffee maker didn't work.
(called & had it exchanged)
6. Restaurant price was outrageous!
Very pretty - although the center of the hotel could use some color with the greenery.
Food at the Sheraton Suites Hotel is average & over-priced.
Last Friday I ate breakfast downstairs
myself. I paid a whopping $22 for breakfast with the tip included. (also
included a glass of orange juice for the price of $4.50). The breakfast wasn't that special.
When I stay at Sheraton Suites, I usually
have breakfast down the street at the following places. Meals are better and half the price:
Peter Pan Diner
October 8, 2012
Rated 3 out of 5 by JustPassingThrough Maybe not the best for a tired one night stop-over
I stayed just one brief night between a long day of road travel and a long day of air travel. So I was tired and perhaps not very tolerant. Nevertheless, I was dismayed to find, after I had returned my rental car, that the hotel does not offer a shuttle service to and from the airport. The additional $45 for a taxi each way seemed like a significant extra expense I had not anticipated. Further, I found the room, though with ample space, to be poorly lit and with a fairly antiquated air conditioning system. There was someone else's hair on the bedroom vanity. The bathroom was small with only a standard residential bathtub (with a drain plug that would not stay open for the use of the shower). The decor of the room seemed outdated to me. When I called to report that I could not access my room because my key cards would not work, I was placed on hold, after which I was told someone would come to help me. When this person arrived, he tested my keycards himself (as if I was mistaken), then asked to see my identification before opening my door for me. He then said that I would have to take my keycards back down to the front desk to have them fixed. I agreed to the terms and fee to access the wireless internet but after returning from having the keycards fixed, the internet was no longer available. I called for help and was transferred to tech support where I was on hold for about 10 minutes. As soon as someone came on the line, the internet modem showed up and I was able to log back on. I made 4 calls from my room to toll-free numbers, yet I was charged $2.29 for each of these toll-free calls. Perhaps because I was there over a Saturday night, at some time of the early evening, music could be heard in my room, coming from the courtyard side. I do not know the source.
October 3, 2012
Rated 3 out of 5 by GGGGG50 Needs improvement
Fixtures are becoming dated. Toilet seats are faded.
There should be free coffee somewhere in this hotel in the morning.
October 3, 2012
Rated 1 out of 5 by kaz1958 Dissappointed
Upon arrival I had to wait 10 Minute for the front desk staff. (I was the only one there). Room had a stained dirty carpet, but it was vacuumed. There was glass ring stains on the countertops, bathroom counter was stained. Bed sheets were down halfway on the sides of the mattress. It took 3 tries to get someone from the front desk on the phone. There was a $10.00 fee to use the internet. Cup of yogurt and a muffin for breakfast cost me $15.00. Disappointed
October 1, 2012
Rated 3 out of 5 by bammer Not a great hotel
The mattress is worn, uneven and uncomfortable. The seats on the chairs in the breakfast area are sticky and leave a black substance on your pants. I ruined 2 pairs before realizing where it was coming from. However - The staff is always very friendly and the food good.
September 28, 2012