Rated 4 out of 5 by lee88 great stay
everything about my stay was perfect
September 11, 2015
Rated 4 out of 5 by Deanna66 Awesome stay!
Stayed 2 nights and had a great time! The staff was great especially Carol at the bar. She was friendly and just a joy to talk to..can't wait to go back. Room was clean and comfortable. Check in/out was fast! Just a great place! Definitely recommend.
September 9, 2015
Rated 4 out of 5 by Srabueno My September Visit
Wow! This visit was made special by one special employee, Ashli. She lights up your front desk with her smile and welcoming energy. She also made our check in extra special. I was the selected guest of honor. Yipee. I felt as if my children and I were at a 5 star because of her. So, I will pardon the fact that the mattress needs to be replaced, shower fixed or even the little roach guest in the bathroom (tee hee) because I felt like an appreciated customer! Ashli has a great future ahead of her in the hospitality industry and I wish her the best of luck in her endeavors! Great hire SPG!
P/S It was so great to see the General Manager giving his sincere pardon for the 5am fire alarm. We appreciate that your emergency alarms work. We felt safe. We were treated kindly by Sheri at the desk when I forgot my keys in the room. It was a scary situation that turned out as a positive learning experience for my children. BRAVO! for the way you handled it all. THANKS for the FREE breakfast as well. :)
September 6, 2015
Rated 4 out of 5 by manning11 Always a great stay
I frequent this hotel often and not because it is the most beautiful or glamorous. This is a category 2 hotel and it has great value. The value is in the people who work there. The girls at the front desk, Ashli, Kelly,Siri,Jasmine,Kimberly,etc. make me feel special when I arrive. You can always count on getting a smile from Arhtur(who has been there for more then 25 years)and Tommy. As a Platinum member I have access to the Club Level room which is superbly run by Dawn and Julie. The hotel itself needs a renovation badly as the furniture and carpets in many rooms need to be replaced. The rooms are all small suites with a dining area,kitchen,and refrigerator.The beds are very comfortable. The gym is first rate and the pool is nice though some tiles need to be cemented back in.
When you first step in, the atrium is gorgeous with a waterfall and live fish.
For 3000 points this place is a bargain and that is MAINLY because of the staff that is employed there.
August 29, 2015
Rated 1 out of 5 by NeverAgain26 Not Worth the Money
When a person pays for a "Club Level" suite, they expect a specific look and feel from the hotel and certain accommodations to enhance their experience. Staying at a Sheraton, we thought we would have a pleasant experience, especially based on the pictures on the website. Instead what we got was a regular suite that was on the 7th floor of an 8 floor building. There was no privacy because kids were running up and down the hallway late at night. The air conditioner was extremely loud and often woke us from our sleep. The bed was extremely uncomfortable. The bathroom was uncomfortably small for two people and the tub drain worked poorly. The water in the toilet had a questionable yellow tint to it and the carpet throughout the room did not look clean or inviting to walk barefoot on. The hotel lacked many things, especially the feeling where its staff enjoys having guests come and stay.
Do not come to this hotel expecting a pleasant experience based on the pictures from the website and do not pay for a Club Level experience, because it will not be. This experience was severely below our expectations and we will never stay here again or suggest to anyone that they should.
July 27, 2015
Rated 4 out of 5 by ryan212 Great place in Lauderdale.
This hotel is older, but recently updated with much improvements. there is a big atrium as you walk in with a waterfall which automatically relaxes you. They have added a club lounge (within the past year) since I stayed there before which is really good and quite decent for domestic lounge offerings. I will say its pretty cheap not to offer bottled water in the lounge, but the breakfasts and evening apps were great! I asked for water and the front desk was happy to give us a couple.
BUT, Without question the standout was JULIE the club concierge. Upon returning to our room there was a fabulous tray of snacks and a HANDWRITTEN thank you letter. When is the last time you wrote a handwritten letter? I was blown away, My mom was blown away and after having such a terrible stay at another property a few days before this just really negated any ill feelings I had with SPG and reminded why I have spent 270+ nights with this company.
There's a nice pool, and a great whirlpool, with lots of trees and NO MOSQUITOS at all! The water pressure in the showers is fantastic (which is a big deal to me) It's a great place for a night or for 5. Check it out I doubt you will be disappointed!
July 19, 2015
Rated 3 out of 5 by dana8670 breakfast was misleading
We stay at allot of hotels, and everywhere we go, a complimentary breakfast buffet is set up, as it was here, all the staff that was asked told us there was free breakfast, however when we finished eating the snap buffet, we were Givin a bill for 71dollars, 15 dollars each, and my son just had a chocolate milk. We were priced 15 bux per head a smaller amt for my 12 yrs sin who ate nothing. Just a little misleading. They should post that it's not complimentary. The front desk took it off bill, however we will charged, 130 for our room and we're quoted 109.just misleading when on vacation when every dollar counts.
June 25, 2015
Rated 2 out of 5 by Nita21 front desk staff needs to be trained!
I didn't get informed about benefits with my room purchase!
June 22, 2015