Rated 5 out of 5 by Hank66 Great location and features
The location is perfect. Easy access to the expressway. A vast array of nearby restaurants.
The staff is very friendly and helpful.
July 20, 2016
Rated 5 out of 5 by Happyguest123 Great Staff
Tommy and Julie made the stay much more enjoyable with their friendliness and determination to please the guests. We had the breakfast buffet both days and Jean was an excellent server. We would definitely stay again and recommend it to others.
July 19, 2016
Rated 3 out of 5 by JohnJJ SPG status Not recognized!
This is the 1st hotel where my SPG status is Not metioned at all during this trip to US. The lady who checked me in didn't even ask me to choose any amenity asaas well as greet me as a platinum member of SPG. I have to ask where is the lounge by myself later to another Hotel staff.
July 12, 2016
Rated 3 out of 5 by Jferranti SPG Lounge
Tommy and Marcella made our stay most enjoyable. They are an asset to your staff
July 3, 2016
Rated 5 out of 5 by PMSQUARED Great value for this hotel
We stayed there in February 2015 for a family getaway. We were very pleased with the accommodations, the 2 room suite and the quality of the food and service at the Club Room dining - to this day we still remember Tommy who has made our experience a great one!
The facility itself may feel dated, but the atrium is airy and beautiful and the room was large and was clean.
The pool and hot tub was great and although it was not near a beach, the greenery/landscaping gives a very relaxing atmosphere to help you unwind after a long day.
Thank you will be back!
June 19, 2016
Rated 3 out of 5 by 1LadyT Disappointing
Photos of this hotel looks beautiful on the website but once we arrived we were disappointed in the way the rooms were maintained. There was about a half inch gap under the doors, the carpet is old and the bathroom needs updating. There was nothing impressive about the rooms, however the water feature at the restaurant was nice but needs to be clean.
June 5, 2016
Rated 5 out of 5 by ECEE36 Awesome experiance
I want to say that Tommy made our stay so awesome,we stayed here two years ago and could not wait to come back, in hopes to see him and he was there!!! So happy because the experience was amazing! If you want to getaway, or have something professional to do this would be a great location. If you have any issues they are quick to fix it. Thank you for the awesome experience!
May 21, 2016
Rated 5 out of 5 by binaJBXfg Fantastic Service
The staff went above and beyond, for example:
Tommy, rembered so many of the names of the group that was there from last year. He made sure you left his presence with a laugh.
Carol the bartender, was so tolerant of requests like may I have more napkins and ice. She listened intently as people told thier drama and life stories.
Jennie?? From food services, worked non stop with supplying the buffets, but in all that chaos if you said hello, she would pause with a smile and talk to you.
Kelly at guest relations was amazing. Never did I see her without an honest smile.
Antoinette in Sales, she has the patience of a saint. I have bugged her repetitively all year to insure I had the correct rooms. She definitly came through for me and we will have the same rooms next year. Having met her, she has my full confidence that the room situation will be correct.
Then of course there is Arthur; I have seen him each year for the last 9 years and he has been totally on the ball. You ask for something and he will make it happen.
This crew is AMAZING!
Thank you dearly for making 500 people feel special.
May 3, 2016