Rated 2 out of 5 by Mike47ny October 2013
Good location, needs renovation badly. Beds no good, furniture beat up. A/C that is so so. It has aged badly since my last visit of 4 years ago.
October 17, 2013
Rated 1 out of 5 by Less Service less hotel
It takes two hours to get extra pillows or anything, staff seats in a desk behind the front desk and tell you they will not do anything for you.
February 25, 2013
Rated 5 out of 5 by marketgambler pretty place
It is not the St Regis, but it is an excellent Sheraton and well worth the room charge. Staff is excellent. Housekeeping good but not perfect.
April 27, 2013
Rated 4 out of 5 by APC46 Scenic Hotel
Hotel very scenic and pleasurable, especially in the restaurant area with the fountains and lake with fish, turtles,and other live water life.
August 7, 2012
Rated 4 out of 5 by xaymaica pleasingly surprised
This hotel has the feel of an oasis. The waterfall in the courtyard is very welcoming, and the staff is genuinely interested in your comfort.
August 26, 2013
Rated 5 out of 5 by mapgirl This is a beautiful hotel
The hotel lobby is gorgeous! I love the waterfall and the fish. Our room was clean and comfortable. I would recommend this hotel to anyone.
May 5, 2013
Rated 2 out of 5 by KKP1 PLEASE UPGRADE!
This hotel is in desperate need of a makeover. The carpets...furniture etc are all worn and dated.
The beds though were VERY comfortable!
July 18, 2013
Rated 3 out of 5 by TashaP Needs a overhaul
The bed was very comfortable. Bring your own towels and bath clothes though. They don't tell you about the $50 deposit until check in.
July 4, 2012
Rated 3 out of 5 by bensyn The hotel itself was nice, but needs improvements.
My rooms wallpaper is coming down. The curtains to the balcony were ripped. The chargers for your electronics don't charge the units.
June 29, 2013
Rated 5 out of 5 by promarv This hotel is excellent for business traveller
good service and quality of room.
nice atmosphere for business
April 30, 2014
Rated 4 out of 5 by Louie16 Very nice setting
My stay exceded my expectations. The staff was very courteous, friendly and helpful especially Ralph Arnoux and Shatik Stephens..
November 1, 2013
Rated 3 out of 5 by marie55 Room had eletrical problems
I had to call maintenance staff on each day to come and fix the electricity in my room. One day the eletric went out in the room.
March 19, 2013
Rated 4 out of 5 by Yany64 Problems with my refrigerator
In twice times I ask to review the refrigerator, but it was working bad, too much frozen. I had to throw milk, fruits and food.
May 7, 2013
Rated 5 out of 5 by cami29 great stay
We had the best stay. The beds are heavenly and the staff was very attentive. This will always be my choice of hotel to stay.
February 26, 2013
Rated 2 out of 5 by Craig Nice Hotel but room was dirty.
Nice Hotel buy my room was dirty. More specifically there were too long hairs on the bathroom floor when I first walked in.
April 28, 2013
Rated 1 out of 5 by scan hotel need improvement
How can you spend one night & they bill you for two ...Then when asking question at the front deck they give you attitude?
September 29, 2013
Rated 4 out of 5 by Redhead15 lovely hotel, convenient location
I've stayed in this hotel before and will come back again. Front desk staff is friendly and courteous, as are the bellmen.
December 12, 2012
Rated 5 out of 5 by xcitme13 Excellent hotel and staff
The rooms, check-in, lobby all were excellent. The staff went out of their way to make sure we were happy and satisfied.
January 28, 2013
Rated 4 out of 5 by Kitten62 hotel was nice but too noisy
This location was too noisy with the train.
May 3, 2014
Rated 2 out of 5 by Jackie27 Not sleeping well
1. AC is very noisy
2. First night, AC was out of order. Staff did confront that when I checked-in.
3. Bed is too soft.
April 29, 2013
Rated 4 out of 5 by Erika45 My stay
Staff was very good. great room and service.food was ok. Great bar service.
April 10, 2014
Rated 5 out of 5 by Learners Our Stay
Upon arriving at the hotel, wer were met with the assistance that we needed and this care lasted throughout out stay
February 27, 2013
Rated 4 out of 5 by Redhead15 SheratonSuites Cypress Creek
Beautiful hotel with a very convenient location, staff friendly and courteous.
Usually beds are very comfortable.
December 14, 2012
Rated 5 out of 5 by John Great hotel and price!
This hotel was great! Rooms were very clean and comfortable! For the money the best deal in the area!!
March 11, 2013
Rated 5 out of 5 by cami29 Customer Service was great
I was so excited and great full to see familiar faces and I loved enjoying this hotel with my family.
April 10, 2013
Rated 4 out of 5 by NDRivera Friendly Staff
The waitress for breakfast and dinner where very friendly.
Sarita at the FD was very accomadating.
August 19, 2013
Rated 3 out of 5 by Junior First time at SHeraton
I decided to try this hotel as I have not stayed on any SHeraton at all and was not disappointed.
November 15, 2012
Rated 1 out of 5 by SKB12 Poor service!!
Hotel room A/C was not working. Complained couple of times but no resolution. Could not sleep
January 12, 2013
Rated 1 out of 5 Not clean
rooms are not clean whatsoever! Food in restaurant is extremely overpriced and poor quality.
January 8, 2013
Rated 3 out of 5 by lona3 Hotel Service
It is difficult to keep my focus on the hotel when the service at the hotel was very poor.
April 3, 2013