Rated 5 out of 5 by harl1222 beautiful hotel
its a beautiful hotel i felt welcome since day one when i called the hotel to get information there was an agent that answered lonia bent i mean the customer service she gave was so great i felt great that im staying in the property. she was excellent.the room was very clean .fst check in .again lonia make the hotel shine .
June 1, 2012
Rated 1 out of 5 by CJ31 The Worst Experience
I came to the hotel to relax and work for the day from Orlando. I checked into the hotel and was there about an hour and notice that my AC was not working and the toilet in the bathroom appeared to have urine in it, so I called downstairs to move rooms because I was exhausted and wanted to rest. They moved me to another room in which the same issues were occurring. I tried my best to rest, but by about 8 pm I couldn't take it anymore I was goign to just check out, but I call down to have a maintenance tech come up to the room to repair the air and look at the internet which was not working either before I checkout. When I spoke to the agent at the desk, she said that the air was out in the entire hotel, which made me even more frustrated, because they should have told me that when I checked in. There were other things wrong with my stay, but these were just the major ones. This was the worst experience and I am upset I had to pay money to stay in a sauna.
November 11, 2013
Rated 1 out of 5 by LAanniversarywkend the WORST
This was the worst hotel I have ever stayed in. I had issue after issue!
1. Keys did nit wor
2. Sheets were dirty
3. Moved to new room that had dirty sticky table tops
4. Tub did not drain
5. Breakfast area was filthy
Im calling the manager tomorrow because I want my points back this was such a gross place. ..so unclean!
April 14, 2013
Rated 5 out of 5 by RNET408 The entire Hotel staff is great!
The hotel staff was completely focused on customer satisfaction. Nice facility.
June 6, 2014
Rated 4 out of 5 by Complex1 Hvae to stay here again
The hotel was undergoing renovations when I stayed... However, it was already a great place to stay. Close to highway and train-tracks, but the train moves fast. A central to everything you would need if you don't know your way around. Very friendly staff and lots of parking.
March 31, 2014
Rated 1 out of 5 by Becky27 I am requesting a refund of my SPG points for this stay.
I am requesting a refund of my 4,000 SPG points used for this stay. The air conditioning system did not work and it was very hot and muggy. The room was filthy (hair all in the tub and all over the bathroom, gum in the trashcan with hair stuck to it). The coffee maker did not work.
June 11, 2013
Rated 4 out of 5 by Lightsleeper Nice Hotel, Noisy Location
This Sheraton has nice rooms, and a beautiful and well maintained pool and restaurant area. However, it has a major road on one side and train tracks on the other which makes peaceful nights challenging.
Certain members of the staff were excellent, others not so much
February 2, 2012
Rated 4 out of 5 by mem1969 The team really looks after you...
...and your every need. Linda was most helpful and kind, went out of her way to make our stay a success. Have been going to this hotel for years and it maintains a good comfort - location- price ratio. Could do with a bit of updating of the rooms.
December 11, 2013
Rated 5 out of 5 by Alan42 FRIENDLY STAFF GREAT ACCOMODATIONS
I booked through Jet Blue and had no concept as what to expect. My family and I were more than surprised by the spacious and very well appointed suite. We would recommend you to our friends. Keep up the good work.
September 28, 2013
Rated 3 out of 5 by Coolbreeze Pool Too Cold
This hotel seems to be cutting costs by limiting the air conditioning. Thus, if you are assigned a room on the Starwood Guest floor at the very top of the hotel, the rooms can be too warm to be comfortable. On the other hand, the pool does not seem to be heated, I never saw anyone swim in it, just sit on the sides dangling their feet in the water. My spouse reported that it felt like ice water. I saw quite a few young people who appeared to be very disappointed. It's also annoying that , even if you are a disabled person, and are not feeling well, you still have to personally check in at the front desk. The rooms have pull out sofas, but the hotel doesn't put sheets or blankets on them, you have to call to get sheets delivered to your room. We got a 2 p.m. checkout, they would not give us 4 pm, and even then the maid kept pestering us, even with the "do not disturb" sign on the door. The hotel does a great job keeping the lobby clean and bright and we liked the coy fish and turtles in the indoor pond. I would try to find another Starwood property in the area on my next visit.
March 17, 2012
Rated 2 out of 5 by pbiflyer Great staff, horrible matresses
I literally sank 5 inches into the bed when I laid down. No Sweet Sleeper beds here.
The staff was apologetic and hte manager reached out to me.
They say they are renovating, as it is a new management staff.
July 23, 2012
Rated 3 out of 5 by Lee21 Nothing to brag about
The ice machine did not have a bottom to sit your bucket. The refrigerator did not get cold. Not enough light in the bedroom and had to pay $9.95 a night for internet whcih did not work half of the time.
December 24, 2012
Rated 4 out of 5 by csantos Good place for a good price
The hotel is a good choice for everyone that need stay in a Fort Lauderdale or near to Miami for a good price, with a very good staff always asking to help you.
I do recommend!
March 18, 2013
Rated 4 out of 5 by Edward787 Near F. Lauderdale Executive & International Airports.
Nice/convenient hotel near both airports in Orlando Florida. Service is not great but OK.
September 15, 2014
Rated 1 out of 5 by gandy terrible hotel
this hoter was terrible. It needs a complete overhaul Room was in awful condition Carpet dirty ,lamped cracked furniture disgusting Id never recommend this hotel
October 12, 2013
Rated 4 out of 5 by Glasper815 Hotel Leaking
I know we had TS Debby, but we had leaks on the 8th floor from the elevator to the ice machine. Alson the the Grand Cypress ballroom was leaking as well.
June 27, 2012
Rated 5 out of 5 by Djenane1970 Really enjoyed my stay at the Sheraton
Loved my stay. I was at the hotel from October 24 to the 26 and enjoyed each day at the hotel. The suite was nice and the staff was pleasant.
November 5, 2013
Rated 1 out of 5 by upcreek2014 cypress creek
bad choice to stay here worst Sheraton I have ever stayed at
April 5, 2014
Rated 1 out of 5 by RoadWarrior13 Terrible attitude at check-in
I believe the employee's name was S. Stephens. She was EXTREMELY rude to my associate who checked in right before me. Ms. Stephens had a big attitude problem, rolled her eyes and shook her head and never smiled once. I will not return and neither will my associate. In fact we have advised our company to remove this property from our list of hotels that we use. Also the porter who I assume was supposed to assist guests as they drove up never said a word or looked our direction as we arrived and three of us unloaded our bags from our car service under the awning at the entry. We were the only people arriving when we were ignored by the porter.
March 21, 2013
Rated 1 out of 5 by Vaughn63 Disappointment
The hotel was a big disappointment bad Internet room had a few issues and the food has room for improvement . The hotel is showing its age .
April 25, 2013
Rated 4 out of 5 by Raven2013 Raven2013
Nice room!! The water did not drain while taking a shower and staff must only surface clean not detail clean. (film on the furniture)
October 13, 2013
Rated 5 out of 5 by Stewart14 Great Beds
The beds were so comfortable. It was nice to lay down and have the bed be amazingly soft after a long day of traveling.
September 30, 2013
Rated 5 out of 5 by Kisnet The staff went above and beyond to make my stay pleasant and memorable!
I was highly impressed with all of the front desk staff, but especially Shantik. I will be back here again!
October 15, 2013
Rated 5 out of 5 by fawen This hotel has great features
The wireless signal is too weak, the speed is not smooth on the 4 floor
June 23, 2013
Rated 3 out of 5 by Flyer255457 ok
Cleanliness needs work and renovation
August 27, 2013
Rated 4 out of 5 by specialga the location is not good
hotel is right by the train tracks
December 4, 2012
Rated 2 out of 5 by STM03 Lobby is beautiful, but...
The lobby of the hotel and the dining area downstairs is well maintained and beautiful. However, the cleanliness of the rooms could be better. Though I would not blame this on housekeeping, but rather the hotels lack of replacing things. The towels had stains on then, the linens on the bed had stains as well. The seals around the window needed to be better sealed. There's no seals under the doorway that faces the inside of the hotel. The furniture could be upgraded, the curtains were not very clean, some were torn.
The gym was OK. They use lifetime equipment, they had 3 treadmills and 2 were broken. The room is not kept clean and has wires etc running all over the place making it look messy. They were out of sanitary wipes and the water machine didn't even give cold water only luke warm.
I did have an issue with the room when I checked in. When I first called housekeeping they said someone would come immediately, but after 30-40 mins still no one. I called a second time, and after 15 mins someone finally came. They were quick to resolve the issue, but it made me realize, they updated the faucets in the sink, but they didn't update the shower features (which were slightly broken in my room - it was hard to cut off and if not properly cut off, it would leave a mess in the bathroom just like I saw it when I walked in).
October 5, 2013
Rated 1 out of 5 by Artiman Poor Customer Service, attitude and utter disregard of attention to detail
I'm a platinum member at SPG. I ordered a veggie pasta with extra vegetables and the menu listed broccoli, bell peppers and other vegetables etc as ingredients. However, I got my pasta with nothing except spinach in it. No one bothered to check with me if it was OK if it came with only spinach assuming they were out of vegetables and they didn't bother to apologize - neither did they do anything about adjustment in the check. They just didn't care about how you felt. Housekeeping was poor as well - they didn't bother to stock up on water (complimentary for Platinum) or laundry bags or lotion etc. If you asked for a bottle of water, you wait and wait before you get tired of it and go down yourself to fetch it and I'm a platinum preferred customer. I can only imagine the fate of other guests having no status at this property.
July 17, 2014
Rated 1 out of 5 by Chas30 Disappointed
The check in process was fair. I did arrive early and was told it be least 2 hour wait, which I did understand. Although I did inform hotel beforehand that be arriving early. At that time it wouldn’t be a problem. Both TV in room were poor quality. I ordered a movie on bedroom TV, and it was so dark we could not even see it. After calling they remove charges and we purchased it again in the living room area. No one could even look at TV until the next morning. The air in room got hotter as the night when on even through it was at 70 degree. So wouldn’t have helped anyways. I purchased the room under Sheraton promotion “Sheraton & Coca-Cola®”, I asked about it at check out. The staff member we dealing with had no clue about it. And after asking the only part promotion I could receive was 2 cans coke. The promotion was to receive plush polar bear, 2 cans coke and $25 gift card to amazon.com. The staff said I would have to find someone to call about plush polar bear and didn’t know about gift card. Promotion states I will be emailed gift card after my stay, which I have not received. The female staff member was condescending about the whole process and was bothered when I asked for copy of my charges. Very pretty hotel. Difficult to enjoy a relaxing evening when TV and air did not work properly. Then rudeness of check out and not receiving terms of promotion were disappointing it was one of the reasons picked the hotel to stay at.
December 11, 2012
Rated 1 out of 5 by CB123450 Not so good for an SPG hotel.....
I stayed there for 4 nights in November 2012 and I have a lot of issues with my stays.
#1 : One of the strenght of the SPG hotels are normally their beds, which wasn't the case for this one. It seems it was meant to be a soft bed, which I'm guessing was confortable initially, but now wasn't at all. I have back problems and I had trouble getting up in the morning....
#2 : I am a platinum member. This hotel is really close to a train station. Starting at 6AM, to train makes so much noise that it was waking me up every 15 minutes. It seems that as a platinum member they could have put me on the other side of the hotel....
#3 : There was a ventilation trap in the bathroom that we could clearly see into it. It was so dirty in there, it was very discusting. I am not picky on those kind of things normally, but this one really got to me.
#4 : They were announcing at the entrance a promotion to use the green card, which gave you the opportunity to receive a 5$ voucher or 500 SPG points if you chose to not have your room done. On all three morning I had to go to the reception to get my voucher, which normally in all other SPG hotel, without even having an announcement at the entrance, we receive in our room. This is not a big deal, but this just shows the poor service at this hotel.
The good thing about this hotel is the space. There is a living room in each room, which is nice. But at the same time, there is a lot of space in the living room and the bedroom, but the bathroom is so small. I have never seen such a small bathroom.
November 28, 2012