Rated 2 out of 5 by klt25 Service was not good
We had to call maintenance three times because the toilet did not flush well. The third time we called, the maintenance man came in, took the top off the tank then said it flushed fine for him. Maybe the sixth consecutive flush was the secret. The next morning I got dressed and went downstairs to the lobby bathroom instead of chancing it again.
Also, when the room was cleaned, no towels were left for us. We called the desk for towels. Two hours later, I went down to the desk to get some towels because they still had not been delivered.
February 25, 2013
Rated 2 out of 5 by Criston Beautiful Hotel but older property
My stay at this property was just okay. I've been there before and had a much better experience. The property is a very nice size. Lobby is beautiful. Room size...absolutely NO complaints other than the bathroom size. More than enough room for the price. The a/c in my room was bad and I mentioned it to the front desk to be fixed. When I came back to my room, I again had to lower the temp to 40 degrees before getting a good night sleep because the room was warm. The beds are incredible (comfortable and dreamy), but not when you are hot.
April 11, 2012
Rated 1 out of 5 by RBCanes A long way to go
The property is under construction and perhaps when finished will be worth another look. Staff is average at best except for a couple that are outstanding. They had no record of my reservation upon arrival; room did not have soap and I had to fight to get one bar from the front desk. Housekeeping was late afternoon and then left no hand towels. Workout room closed the first day with no advance notice. Constant hammering and drilling during the day. I got overcharged on my final bill. I finally asked for my free night points back. Annie in concierge room goes above and beyond to satisfy. Most others go through the motions. Give this property some time to get through renovations and hope someone can give this the spanking it needs to become Starwood worthy.
March 6, 2014
Rated 5 out of 5 by Traveler66 Great Place
We had a great stay here. It was during the Isaac storm. The food was very good
The room was big (2 rooms) and nicely appointed. The food delivery in the area
was also good. It has a beautiful first floor , with a lobby eating area with water fall lounge and computer business area.
September 2, 2012
Rated 4 out of 5 by daveyj27 IMproved since last visit
The room was far cleaner than my previous visit of four weeks ago.
I still had the same problem at check-in as before though where the staff did not know that my corporate booking includes complimentary breakfast and no-charge WIFI and tried to state that they must be paid for. The difference this time though was that the check in clerk actually took the time to look into it and found that I was correct and made the necessary corrections with no fuss. I wish that had happened four weeks ago but at least it happened this time.
December 17, 2012
Rated 2 out of 5 by Kev59 Renovations Needed!
Upon entering our room, we notice a big
spot on the carpet near the bathroom. We thought it was a stain. Later, in my bare feet to discover it was wet. It was coming from the ceiling return air vent. The bathroom had a left over dirty face rag on the back of the door. There is rust on the doors and lots of dust on the bathroom and dining area lights. There was left over hair in the bathtub. Yecks! This was unacceptable. We could not change our room because the hotel was FULL. The breakfast area on Saturday was poorly staffed with food not coming out and tables that needed cleaned to seat more people. The staff was nice. I would NOT even consider sitting at the pool. The furniture was old, and worn out. Leaves and flowers were all over the deck and in the pool.
December 10, 2013
Rated 2 out of 5 by GAGirl44 Great staff but dirty hotel room
The staff could not have been more helpful. They did all they could to accomodate us but they seemed limited with materials and cleaning personnel. We ended up buying our own towels and cleaning supplies which was rather ridiculous but we had no other choice. I think the manager / owner should invest in more maids and supplies. Also please seperate clean linen from the dirty linen cart. I was surprised when the maid handed me the only clean wash cloth she had available (unfolded and laying next to her dirty linen rags). Needless to say I didn't use it - went to Walmart and purchased my own. I left it there for them to use hoping they'd get the message. It's a lovely hotel with a great staff but needs a better system for managing hosekeeping personnel / materials.
November 29, 2012
Rated 2 out of 5 by tomas0525 Horrible Management
Called more than 10 times to set up a group at the hotel with management. Never received return phone calls despite many promises that it would be returned. Upon staying there for two weekends, had to wait hours to receive the rooms. Waited until past 9PM for one room until I finally gave up to stay somewhere else. Pool was also dirty and overflowing. Was promised appetizers in the evening with our Sheridan Club passes but was told that the Club wasn't yet open for that yet despite being sold that as part of our deal.
March 10, 2014
Rated 1 out of 5 by Jaxxgent Major Disappointment
I was at this hotel for 3 nights while attending a conference at the hotel. The hotel is under major renovations - it might be fantastic once it is done, but for now STAY CLEAR of it! I had many issues with my accommodations and brought them to the attention of the desk staff every day, but NOTHING was done to remedy any of my complaints.
1) Wake Up Call - the time in the system is off by 40-45 minutes. I brought this to their attention every day, but nothing was done to update the time in the system. How difficult could it be to update the time in the system?
2) Balcony was littered with cigarette butts - disgusting!
3) I was in room 427, but the phone in the bedroom said room 424. Huh? (Phone in the living area didn't have a label on it at all, nor did it work since the cord was broken!)
4) Smoke alarm in the bedroom was hanging from the ceiling by wires.
5) Corner lamp in living area did not work at all, other lamps in the suite were wobbly, but at least the others worked.
6) A/C on low didn't seem to put out any air at all. A/C on high made a racket, but it did put out some air. Had to keep the thermostat set in the low to mid-60's to keep the room halfway comfortable, but then had to sleep with a pillow over my head due to the noise of the A/C fan.
7) Flapper in toilet needed to be replaced, 'cause water in the toilet ran every few minutes.
8) A dresser drawer was busted.
One of the desk clerks I spoke with said point blank that I was probably in a room that shouldn't have been rented out, but all the hotels in the area were full so they had "no choice" but to put some people in "bad" rooms. Really? Not what I wanted to hear.
If you can't deliver a good product and keep guests comfortable and happy during renovations then close the doors and re-open once the renovations are complete.
I will give credit where credit is due - the food in the restaurant was better than expected, and the service was good. My room was, for the most part, clean, so I was mostly happy with housekeeping - other than the cigarette butts on the balcony. However, that does not make up for the other issues.
I'm a travel agent, was attending a travel agent conference ... do you think I would ever recommend this hotel based on the accommodations I had and the fact that NOTHING was done to address the issues? Sorry, but I will not be recommending this hotel to any of my clients.
Now - does Sheraton have the guts to actually publish this review? Doubtful...
March 31, 2014
Rated 2 out of 5 by GregW280 This was a TRUE let down.
The tub backed up, the air conditioner did not work properly. All of this made me late for my event. The staff were not accommodating but AWFULLY apologetic. After switching rooms at night with no assistance from staff. The card keys did not work for the remainder of our stay. Every time we went to our room, ended up with a trip to the front desk - at least 6 times each for me and my brother. Back and forth and back and forth. It seemed like a crude joke at $132 per night for 3 nights. Totally disgusted. NEVER AGAIN!
June 22, 2013
Rated 5 out of 5 by Facho Very good accommodations, great staff.
Spacious suite and beautiful central landscaping.
Very helpful, courteous staff.
June 1, 2014
Rated 4 out of 5 by cash21 diamond in the rough
I had a long stay in march 2014. I was warned they had a remodel going on. Was great seeing this and enjoying all the improvements.We had some power outs and moves from room to room. The staff could not have been more pleasant, they did every thing they could to please,especially randy the restaurant mgr. ralph front desk Jackie front desk and I know they are in good hands with there new GM Doug, his past speaks for itself. Cant wait to return to see this polished diamond in the rough. Well on there whey!!!
April 13, 2014
Rated 4 out of 5 by Jan29 Gorgeous lobby; needs some improvement though
Moved to Sheraton from another hotel where bed was way too soft. Front desk told us Sheraton beds very firm.But, bed was so soft, mattress sank to boxspring. No remote for TV in LR; no TV guide in room. Ice machine on floor broken; had to ask for toilet paper (had less than 1/2 roll when checked in). Friday night activity downstairs kept us from sleeping; loud chanting; drums;called front desk-lasted till after 11 p.m. Next time would ask for room not above banquet rooms. Gorgeous facility; large spacious rooms.
September 17, 2013
Rated 4 out of 5 Good Value
I travel often and have stayed at better properties however this hotel was decent. The TV in the dining area kept going out and we had to call guest services several times, very inconvenient. The bathroom needs major upgrades and more space and the vending area on the 2nd floor is scary to say the least. The carpet and kitchen sink area could use an upgrade as well. It appears that the hotels in a renovation process, which is good. The bed was super comfy and will consider staying when I'm in the area again.
May 13, 2013
Rated 1 out of 5 by Nevis very disappointing
The hotel area was under construction which was advised prior to me checking in. My room # 822. The shower curtain was disgusting. The chairs had stains ( leftover food ) The air conditioner leaked water on the rug into two large puddles. The air vent in bathroom was caked over with junk. My room was made up the first night but no towels. The TV in the sitting area did not work. The clock radio did not work. This hotel is just not what was expected of a Sheraton Suites. I did complain during check out
March 21, 2014
Rated 2 out of 5 by MARIA0225 Bed Needs To Be Replaced
I am not big into reviews but recently I read a quote by Harvard Business Review that states '1 in 24 customers will complain. The rest just go somewhere else.' Hopefully this will help you retain guests in the future. While our room was nice and spacious, our bed was absolutely horrible. The king bed dipped on both sides and humped up in the middle from being way overdue for replacement. When I laid down, it went to straight springs. The bed was so bad that I went to the front desk at 11pm to switch rooms. The clerk said the hotel was sold out and there was nothing available. Moreover, my husband forgot his pillow brought from home. When we called the next two days in a row, housekeeping said it was unable to help us. Unfortunately, I will not return nor recommend this location.
February 25, 2013
Rated 2 out of 5 by charlietown Needs total rehab....
The local of the hotel was perfect for my needs,,,however the inside of the room was not up to par with most sheratons I;ve stayed in....the maid serive was was lack luster, the amount of towels they gave was the bare minium....I will not stay here again unless I hear the hotel has been updates....stains on the carpet in the room, furniture beat up with lots of dings, marks and stains. There was dust, grime and gook in the nooks and carnies in the bath that indicates an lackluster job by housekeeping
March 15, 2013
Rated 2 out of 5 by Midmid renovated hotel
This hotel while under renovation has many issues.
Check in was not pleasant experience. Arrived at 11am and no rooms ready. Left my tel # they said they would call when room was ready but never called. Checked in at 5pm after a long day.
No hangers in closet. Made three requests never arrived.
Phone in room was not functioning.
Although club lounge was not on the Club Floor staff was accommodating and offered free beverage and snack at bar which was very nice touch.
Parking lot was very full.
April 4, 2014
Rated 1 out of 5 by BSCFan One of the worst!
Hotel had Air Conditioning problems. Rooms were uncomfortably warm and very humid. Beds not made when we entered room upon check in. Still mot made upon return to room later in the day. Had to pick up bedding and make bed ourselves. Room not cleaned properly. Most horizontal surfaces dirty and sticky. We cleaned up ourselves. In room coffee machine broken. Desk clerk was uncooperative although manager tried to help. Hard to do when facility was below standard. Common areas so so. Will not return.
January 9, 2013
Rated 2 out of 5 by Dovey Hotel is dated
Our room was filthy inclusive of the bathroom. The drapes are nice until you open them, then you see the filth on the sheer. Don't attempt to open the patio door since the muck there would crawl your skin. If you have allergies stay away because the vents have plenty dust. Air conditioner is noisier than the train and when the toilet flushes even worst. The standards at this hotel leaves one amazed since this not what one expect from a Sheraton. Definitely not value for money!!
April 26, 2014
Rated 1 out of 5 by Gil1945 This hotel needs major revisions
We checked into the hotel and we found no towels and one of the beds had a very hard mattress. We requested towels and asked to be switched to another room. The room that we were moved to had two good mattresses, but the room was not upgraded. The carpet as spotted. The TV remote battery was very weak and you had to stand right in front of the TV for it to operate. The cover on the air handler was loose and hanging down in the room . We were accustomed to having free wifi in the room.
July 31, 2013
Rated 1 out of 5 by Vivian205 Not your typical Sheraton!
I found many issues with this hotel. When we first arrived to the room there was only one towel available. The room had a funny smell to it. The sofa bed had no linen, we called guest services but we never got it. The king bed was the most uncomfortable bed I have ever slept in. The pool was dirty. Didn't look like it has been cleaned for a while. The bathroom in the pool area was beyond disgusting. I was very disappointed. My family and I won't be staying in this facility again.
August 4, 2013
Rated 5 out of 5 by REVMATT1973 Customer Service is King Again HERE
wow thanks,Sherrie Ashley,and Doug,,You guys went out of your way to make sure my family had every need or problem resovled..What happen here this place went from 0 to hero overnight...A/C works in hallway...I look forward to comimg back to this hotel.You guys act like one extended family who like and enjoy one another.You truely love what you do and it shines ..wow what a gem of a hotel.Doug you rock my friend !!!!wow....Standing Ovation i wish i could give all you guys.Im giving you one in my head clap clap clap roses being thrown at you.. the crowd is on their feet ..lol.. Congrats to front desk Ceri i think having baby girl...Say good bye to sleep for the next 2 years lol...I wanted again to say thank you to my new extented family in Fort Lauderdale Sheraton Cypress Creek......GOD BLESS YOU GUYS ..REV.Matt Overton
April 23, 2014
Rated 3 out of 5 by jwblack Great Room for excellent price
This was a quick overnight stay and the room value for a double suit with Sofa bed was great. Room was nice, bathroom could use some remodeling, but was clean. Staff was nice and attended to all needs. We did have an issue with breakfast where is was not clear if included or not and then they charged $18.00 each for buffet when my wife, daughter and mother-in-law had a bagel and coffee each. Bar was nice and interior hotel was very nice with transparent elevators. Pleasant stay
May 9, 2012
Rated 3 out of 5 by Platinum13 Disappointed fan
Great location ,Staff was friendly but slow to respond . Breakfast buffet poorly staffed and very disorganized. Pastries were stale and not replenished. Took forever to replenish fruit after I complained there was non available. The bed was absolute worst did not get a good night sleep. Mattress sagged and not firm. Room was clean but the halls and corridors could use some sprucing up. This hotel did not live up to my normal expectation and experience from Sheraton Suites
July 24, 2013
Rated 3 out of 5 by Ttival This hotel needs new blankets.
My family and I stay at this hotel at least twice a year or more. You definitely need new blankets on your pull out beds. The blankets are an ugly brown, very thin, and sometimes they have been frayed. They may be clean, but thy look dirty. They offer no warmth even when doubled and I really didn't want to put them on my grandchildren but I had no choice. My grandchildren were very disappointed that the fish were gone. One of the highlights of our stay at Cypress Creek was feeding the fish and now they are no longer there. I like this hotel, but it needs upgrading. The carpets need cleaning both in the rooms and in the common areas.
Even though I have some negative comments about The Sheraton Cypress Creek I will continue to stay there when we travel to South Florida. It is convenient and the staff is very nice.
November 14, 2012
Rated 2 out of 5 by DJane2012 This hotel needs improvement.
This Sheraton falls well below the standards of other Sheratons where we have stayed, although the staff were excellent and very customer-service-oriented throughout our week's stay. Some things that need to be addressed include the room furnishings, which are dog-eared and outdated. Also, the room could have been cleaner. And we had to ask for some of the basic amenities to be replenished, such as tea, coffee, tissues, and toilet paper. The microwave was missing its plate and we had to ask for that as well. In addition, the so-called business center was lacking pads of paper, pens, stapler, etc. Overall, this property falls well below the image presented in the Sheraton promotional ad campaign found on the hotel channel. As noted earlier, except for the superior staff, our stay here was surprisingly disappointing.
December 26, 2012
Rated 2 out of 5 by Jim76 Could Improve
Only one of two rooms were ready when we arrived. We were given complimentary breakfasts for our wait and told that breakfast began at 6 am. The next morning we arrived at the restaurant at 6:30 and were told it would not open until 7:00. This was unacceptable because we had a plane to catch. After complaining to the front desk, they opened the restaurant early. Our room was set at 60 degrees and would not warm up. After two calls, someone was sent to turn on the heat.
December 26, 2013
Rated 4 out of 5 by Time4more Great staff, big rooms, excellent food!
We stayed for six nights, the staff (Shatik in particular) was extremely friendly and welcoming and were quick to make suggestions or accommodate our needs.
The hotel could definitely use some updates and a little TLC (pool area in particular) but the suites were a great size, although with all that space you would expect the bathroom to be bigger.
The parking lot got flooded a few times, but we did see some changes and renovations going on, so it does look like they are looking to improve on things.
The food was excellent! Most of the waiters were super (especially Roberto who always served with a smile)! Seating was in the atrium which was very pretty and bright, meal portions were generous and their soups were hearty and delicious. Definitely worth eating at the hotel, especially if you have food vouchers!
Suggestion: request the rooms on the pool side rather than the front as the main road is busy and there is also a railroad crossing at the corner, but it was just a short walk to a strip mall with large movie theater, which was great!
Overall, a very enjoyable stay!
August 7, 2014
Rated 4 out of 5 by RayeL Would recommend this hotel
The location and appearance of this hotel is very good. The suite was large, clean, quite and up to date. However, check in did not go well as the room on the sixth floor that we were given had earlier been used by heavy smokers and was totally unacceptable. We had asked when making our reservation for a lower floor, and that it had to be a non-smoking room! The bell man was kind enough to go to the front desk and have our room switched, as we waited in the hall way on the sixth floor with our luggage cart. The next day, I decided to speak with the GM. He was busy and we asked that he call us. To our surprise he called within the hour, which in its self was very impressive. The GM of this hotel is a true professional and assured us that he would look into what happened regarding check in, and did his best to make things right for us. Consequently, although things started out a little shaky; we will definitely return to this hotel on our next trip, which would not have been the case, had the GM not been responsive.
July 31, 2014