Rated 3 out of 5 by 12nitespermonth Could be better
TV remote didn't work. Removed & replaced. Then TV volume levels went from low to screaming channel to channel. It's this type of little thing that makes or breaks a stay. Electrical outlet next to bed was inop. Annoying! Hairdryer was covered with sticky stuff (hairspray?) and subsequently with dust, dirt, hair, and very gross. Other than that, oh, and 2 broken elevators, it was a lovely layover. Other guests also had the TV volume swing problem.
December 28, 2011
Rated 4 out of 5 by Donald3217 Gold SPG
Stayed here twice in May first stay was perfect second stay not so much, but I will give them credit when it comes to upgrades for Gold SPG they did a nice job with that.
May 31, 2012
Rated 3 out of 5 by Forbusinessandpleasure Average
As a Platinum member I have come to expect above average for all of the Sheraton Hotels. This hotel and staff did nothing to impress, nor can I speak ill of the hotel.
I was upgraded to the club floor, but once again everything about the floor and lounge was just average.
I did dislike the cost of parking.
I stayed at this hotel as a layover for a cruise we were taking the next day. I would stay here again for that convenience.
August 20, 2012
Rated 1 out of 5 by SheratonNeverAgain Carpet in room is filthy
The carpet in my room was absolutely filthy, with a large wet spot underfoot near the desk. Upon advising Guest Relations of the problem I was offered a free breakfast - not at all an acceptable response considering my concern was with the unhealthy condition of my room. As well, I could clearly hear entire conversations of the couple next door. I would never, ever recommend this hotel to anyone wishing a clean, quiet rest.
April 23, 2012
Rated 2 out of 5 by Runner 2 out of 3 elevators broke
The hotel is conveniently close to Port Everglades and the airport but there is no good reason to stay here. There is nothing around the property to do other than go straight to the airport or the cruise ship. 2 out of 3 elevators were broken which made the stay even more difficult. The carpets and rooms need upgrading. The beds were fine. The only concession. Very disappointed.
January 10, 2012
Rated 5 out of 5 by Mike Great Staff
Slightly above average hotel but makes up for it in staff/service. If you are going on a cruise in Ft. Lauderdale, this is the place to be. Convenient shuttles and friendly/helpful staff. One guest services rep, Adam, was especially helpful with our stay going well above and beyond to help make our child comfortable when issues arose. Will definitely stay here again.
May 16, 2013
Rated 4 out of 5 by Apol29 great friendly staff but not quite clean
at the check-in, i had a great time talking to the receptionish which was extremely helpful with all information. i was upgraded but was not much. the room was ok but the hotel looks dirty and elevator was broken. so it was a little uncomfortable stay. though they offer free fresh brew of starbucks.
January 11, 2012
Rated 2 out of 5 by SPGM Disappointment
Checked into a room with dirty sheets. There were pieces of hair found under the covers on one of the two beds. Looks like the sheets were not changed when the previous guest had checked out. After notifying front desk, housekeeping came by to replace the sheets. Also, the room was dusty and the lighting fixtures between the beds were about to fall off from the wall. Big disappointment for a Sheraton property.
January 5, 2014
Rated 1 out of 5 by Bigcat Not up to Sheraton reputation
I was very disappointed with this hotel. Front desk staff made us feel like an inconvenience. I understand they were busy. We arrived on Sunday when they were busy with cruise departures and rooms were not ready; however, we were told we "would have to wait", guaranteed check in was not until 3 pm. I did not feel comfortable going back to ask if our room was ready and they did not bother to advise us. We waited almost 3 hours. The room was equally disappointing. The bathroom needs renovations. Tub had mildew. Fabric on desk chair was worn through and furniture and flooring needs to be replaced. Old hotel in need of updates. I would not recommend. Bed sheets were clean which is a big plus and the reason we stayed. We expect better from Sheraton!
April 23, 2013
Rated 4 out of 5 by Sadman typical sheraton property close to the airport....
had a nice short one night stay here in may, 2012....upgraded to a very spacious bi-level suite on a cheap corporate rate....
breakfast in the club lounge was ok....a few hot & cold items....there are lots of restaurants in the area that deliver to the hotel & the front desk has a number of menus to chose from....we ordered dinner from a mediterranean restaurant & the food was pretty good....
i wouldn't hesitate to stay here again if i have an early morning flight out of fll....
May 29, 2012
Rated 2 out of 5 by STEVEN2012 Needs Improvment
I have stayed twice now at this hotel. The first time was great no issues at all. The second stay could have been a lot better. Housekeeping really dropped the ball. I had a few other small issues that would have not been a big deal if the hotel would have taken the time to address the issues and fix them instead of just passing the buck from one person to the next.
May 15, 2012
Rated 3 out of 5 by ronton Typical Airport Sheraton Hotel
I have stayed here numerous times when travelling to Fort Lauderdale on Business. Staff are good for the most part, restaurants are decent, rooms are clean and club lounge is average. My biggest pet peeve with this hoel, and it will prbably prevent me from staying here again, is the bell desk. For some unknown reason they will not call cabs for you, but seem to have a network of their friends that they get to drive you ether in a 15 pax van, or in their personal vehicles, and it is always more expensive than taking a metered taxi. Having been taken for a ride before by this service, and really not liking not having a choice, I pushed a little harder for a metered taxi at which point the bell desk jut got rude with me. Again I consider this unacceptable for a Sheraton. I'm not sure what kind of kickback they are getting from these people in their own vehicles, but I feel like I am in some 3rd world country, not in the US.
October 4, 2012
Rated 5 out of 5 by WShank Impressive Service
Excellent, friendly, and on-point service provided by Front Desk & Guest Services. Such a great group of service leaders you have in the Hotel Lobby. From Silvia at check in to Guiilo at Guest Services, and drivers Robert & Terry….
I was impressed with every detail of all four team members.
In a day and age when Customer Service is slowly slipping in American business, I’m confident that anyone who interacts with Guiilo, Silvia, Robert, & Terry will be pleasantly surprised – and expectations surpassed.
Thank you for such a great stay!! I completely forgot my flight was CANCELLED twice, and the two night stay was a surprise addition to my budget and spend for the weekend, missing two days of work, etc. But who really cares when you’re worries and needs are truly taken care of at Sheraton Fort Lauderdale Airport & Cruise Port Hotel.
December 12, 2013
Rated 2 out of 5 by Rhi357 Rethink Your Stay!
the staff that waited on you was very good.
The whole hotel was unclean.
Not one person gave us the same information. re; cost of parking, lounge upgrade, internet information, etc...
Then was overcharged on CC, I would say PAY CASH!
January 2, 2013
Rated 3 out of 5 by Nicole35 The hotel staff needs help
I had an issue with a fire alarm light going on and off for several hour in the morning. The staff stated that I needed to speak to Lydia to get compensated for that night. They told me that Lydia will be in on Sunday which was not the case. The staff then told me that she would be in on Monday, which was not the case again. The staff again told me to call on Tuesday because that was Lydia next day to work . I am now calling corp. office to get this clear. I did not think I would have to take it this far with a four star hotel.
November 19, 2013
Rated 2 out of 5 by Daveman Old decrepid hotel
Needs a major facelift I got an upgraded room with no closet to hang clothes . the only positive about this hotel is the location but there are many more nice hotels for the money nearby
May 26, 2013
Rated 2 out of 5 by JoMama10 Not up to Par for SPG
Wireless worked intermittently, and when it did was VERY SLOW. Bathtub drain was mostly clogged, creamers for in-room coffee came out in clumps, stains on desk chair and fridge, no email receipt at check out as discussed, and none under door, one bottle of water versus two as is the standard.
December 2, 2013
Rated 3 out of 5 by Tsweet Great for short-term vacation travelers only, fair to average for others.
Pardon the length of this review, but this is after an 11-day stay where I rarely left the hotel due to not having a car. I figured every aspect of my stay deserved to be highlighted.
*** The key thing to note is that this is an *extremely* busy hotel for vacation and business travelers and cruisers as they offered airport and cruise shuttle services. Every aspect of our stay reflected in this fact.
If you want some place to "get away from it all" and relax, stop reading this and search for another hotel. If you want to do sightseeing and don't have a vehicle do not stay here. The only thing in walking distance is the tri-rail, and you do have to cross a few dangerous highwa yintersections to get to it. They only offered free shuttles all day to airport and after 5 pm to a shopping center.***
Shuttle service - We had at least four different drivers during our stay, and all of them were friendly and took the time to get to know us a bit during our extended stay. Our very first driver was our pick-up from the airport, Nathan. He was by far the friendliest and most helpful during our stay. I think he is there to develop that reputation and was always great as far as customer service.
Unfortunately, the Sheraton shuttle drivers tended to drive recklessly and too fast (FL is notorious for this). Because they were driving vans or small hotel buses, folks rarely yielded to them and they almost always reacted by driving recklessly, especially if they were in a hurry. Their service times varied widely. They will make you think they are on a regular schedule, but the time they gave for pickups and drop offs would be as brief as 5 minutes or as long as 30 because they squeezed in trips based mostly on driver availability and demand.
Airport pickups could be delayed for longer because of trains and traffic, so please keep this in mind. You will not get consistently timely shuttle service. The only other option was flat rate taxis, which cost approximately $25 one way. Not really worth it, although the services they use were mostly friendly folks too. Be careful, however, these drivers thrive on tips, so if you are long-term guest they may not be quite as friendly to you as to those that are new to the hotel. There was an incident where guests who had been there for over a week were asked to stand up to let new airport pickups have seats. It was done in a slightly callous manner the likes of which I had never heard of before. Also had one driver complain that he had been on his break when we called and was not happy about it. Very, very inappropriate behavior by some of the drivers.
Check-in - Extraordinarily speedy, and the front desk staff at the time was very friendly. When you call "guest services" from the room phone, it's unclear if you are getting front desk or the concierge "guest services" desk (where you arrange shuttle service). Both desks often seem kind of confused about what to do or where to go, mainly because they are usually in a hurry to serve someone else.
Check-out - Our bill was unavailable by the time we checked out at 3:30 am the day of checkout. We could not even look at it to make sure our charges were correct. They said the bill would be available a half hour to an hour via e-mail. We waited several hours and had to call to get it e-mailed to us.
Front desk/guest services - The folks there were always willing to help, but their knowledge of the area and the goings-on of the hotel is limited.
Example #1: We asked if there was a hair salon or barber at the Oakwood Plaza area where they drop folks off. They said no and gave us several options using taxi service. Turns out there were 3, two of which were literally next door to their most popular pick-up spots. It was really sad they had no idea, so I dropped off business cards of the two Hair Cuttery places we found at the front desk.
Example #2: On busy days, do not expect daily housekeeping before 4 pm, especially if you leave your room after 11 am. It took two hours, two phone calls, and a visit to the front desk to get towels sent to our room since there were no towels to borrow at the front desk. I had to take them from the pool. This happened twice. Each time it took multiple phone calls to get towels sent after two hours.
Lobby - Well appointed, open and airy and appears to be the most recently remodeled area of the hotel. It would be a great place to hang out all day, but it got absolutely unbearably cold and extremely noisy during busy points of the day.
Wi-Fi - free in the lobby, 9.95/day in rooms and tended to be slow. Also note you have to re-login very 24 hours of use. The computers in the business area were lovely, but watch out for snipers. I stepped away get more paper (was still in eyeshot) and someone had logged me out. I was foolish enough to leave behind my phone and tons of information open, but that didn't stop them. Happened several times. Also, since it's an open area, it's tough to focus and get things done. Not your typical enclosed semi-private area.
Restaurant - we had the opportunity to try several different items at both the bar, the gift shop and the main restaurant. The breakfast buffet is pretty standard fare for $15 a person, and includes coffee and juice. They either offer french toast or pancakes, bacon, turkey sausage, regular sausage links/patties (varies from day to day), scrambled eggs, breakfast potatoes and oatmeal on the hot bar.
The cold bar is definitely a smidge lacking, although they do offer fruit, two cereal choices and some pastries. None of the pastries ever looked particularly appetizing, so I didn't try most of it. And, as expected, the service and the food quality declines if you get there after 10 a.m. since breakfast ends at 11 a.m. The service tends to vary depending of if you are paying for your meal or your meal is comped for business. At lunch, the buffet is also just okay, but I only had it once. They have a few salad/fruit options if you are a vegetarian. They also serve a few Starbucks coffee options for breakfast at the bar, but don't expect quite the same quality or service. They also offer a few pastries at the bar as well. Far, far too expensive to do more than once.
We had our best service at the bar/lounge area for dinner. The servers and bar staff seem much happier to see you there and serve you. I guess because you are ordering individual items and not getting the buffet, perhaps? The quality of food varied. One night, my husband ordered a cheeseburger that wasn't properly cooked, and the french fries weren't well cooked either. The salad with mandarin oranges and candied pecans was absolutely incredible and I definitely recommend it. The chicken fingers are also an okay option, but they come with fries, which weren't cooked well consistently. They offer several flavors of hot Tazo tea all day, and two I had (chamomile and green) were absolutely delicious.
Housekeeping: Our service was fine at first, but became increasingly poor on busy days. There was a severe lack of communication between the front desk and housekeeping management as noted above. When I returned with the pool towels, the door was ajar with the safety lock to keep it open and the housekeeper had just dropped off towels. I didn't realize she was immediately coming back. I must have let the door shut in her face by accident (I had towels in my hands) so that's when the apologetic attitude ended and the bad attitude started.
My poor husband was busy drying off after being wet for two hours waiting for towels to arrive. He had gotten out of the pool and had dried off but still was pretty wet. As I came with extra towels, he was in the bathroom and the maid told him "I was right behind her" as if to say "Why did she slam the door in my face?" So she took it upon herself to assume that was it and picked up the Do Not Disturb sign from the floor and put it on our door.
The problem was that no one had told housekeeping that I wanted service AND towels. I thought they did, so I called guest services yet again to let them know what happened. By this point, I was angry and frankly, glad the door slammed in her face, because now she decided we didn't need service. She was someone who had brought us towels a few days before and was quick to get me to put "Quiet Please" on our door.
A few minutes later, she was back with management. She attempted to save face by apologizing and telling me that my husband said we only wanted towels and wanted the "Do Not Disturb" sign. Neither of these statements were true, but I was so fed up, I simply repeated that we had requested service and towels two hours before and nothing happened.
So she and another maid quickly and poorly serviced our room (the toilet was still dirty and they sighed the whole time) and left. I HATED having to complain, but the fact of the matter is that if it only took them 10 minutes to do that (we were in the room at the time) to say they were busy and couldn't get to my room by 4 pm is just plain crappy.
December 23, 2012
Rated 1 out of 5 by YA22 Terrible Experience
We stayed at this hotel on June 16 for one night.
At 7:07am the hotel staff reassigned our room to a new guest. This guest tried to get into our room at 7am waking us up and killing our vacation.
To make matters worse, the front desk sent up a staff member at 7:40am after finally falling back asleep to try the door once again.
When I checked out, the front desk lady asked how my stay was. I said not good because I was woken up at 7am. She said, I've been up since 5am. I said a simple apology would be nice, I'm paying to be here, not being paid to work.
I asked for a refund from the managers at the hotel, and they offered a free night of parking (15$), very unsatisfactory for ruining my night and my stay.
Do not stay here if you want a normal nights sleep.
June 24, 2013
Rated 2 out of 5 by jgregw42 Sheraton standards aren't here
My wife and I arrived and were on the club floor. As we walked down the hallway we noticed bedding lint all the way on the carpet. Later in the day when we went into the club room I mentioned to the fellow how dirty the hallway was. When we came back from dinner he had used his carpet sweeper to clean the hallway. We found that in the club room you had to pay full price for beverages, but the bar had half priced happy hour. There are 2 or 3 other hotel chains which have impressed us more than Sheraton. We were told the evening snack in the club room was beef stew. My wife tried some and asked the fellow what type of meat was in it. He replied ham. When the next people came in we listened carefully and he invited them to have some beef stew. It seems that at a Sheridan ham is considered beef.
March 21, 2013
Rated 2 out of 5 by Liset Disappointing - too bad
Airport shuttle and staff great but the rest a disaster. In great needs of updates, if not, clean up! The elevators feel unsafe, shake and not steady. In the lobby when you walk in, a double old seating, with ripped cushions. Carpet stains everywhere. The bed extremely comfy but the room, curtains, floor, so dusty, not clean. Really disappointing for a Sheraton.
January 12, 2014
Rated 5 out of 5 by CydJ Friendly and Fantastic
We stayed here between legs of our trip. We were very VERY pleasantly surprised at the quality of this hotel. The hotel was clean, updated and felt very fresh.
More importantly, everyone we met went out of their way to help us. We felt valued and appreciated. The staff was so very friendly and went above and beyond in helping us have a great stay. THANK YOU!
May 16, 2012
Rated 4 out of 5 by jemctag Great choice for Pre Cruise Stay
I've stayed here several times throughout the years, but most recently prior to embarking on a cruise in July, 2013.
Free shuttle to hotel from airport. Shuttle from hotel to cruise port, $10pp. Excellent valet desk.
Clean rooms, comfortable beds.
Club level lounge amenities.
Nice pool and bar.
Negatives: No water views, but that was not important to me for one night.
Great value. Friendly staff. Would certainly recommend.
August 8, 2013
Rated 1 out of 5 by BOAZ Stopover
Receptionist doesn't like her job - absolutely no people skills. Dusty lobby and elevators. Filthy hall carpet. Room reminiscent of funeral home. Musty. Stained carpet. Unclean bathroom. Dark ages charge for room Internet. If you arrive by car and send email from room it costs an extra $25.00. What a ripoff. This is not a hotel of the Sheraton calibre. Definitely not recommended. Stay somewhere else, there are lots to choose from.
November 12, 2012
Rated 3 out of 5 by NYYanks527 Good for an overnight stay.
If you have an early flight out or late flight in this is a solid choice within the Starwoods brand. I stay here as much as any other hotel for this reason.
The rooms are clean and comfortable. The staff is always courteous and accommodating. I always receive an upgrade to Club level and a choice of amenities.
July 3, 2012
Rated 5 out of 5 by NYYanks527 Everything You Need.
I see some of the negative reviews on here, but I must maintain that this property really is the best value in the area for a quick layover.
They offer excellent service, the Club room is great, and I always receive a suite or bi-level suite for being Platinum.
March 12, 2013
Rated 5 out of 5 by NYYanks527 Back Again!
Just finished a trip to Santo Domingo and needed a place for a quick layover. Used the club level for a morning meeting where the service is always excellent. Rooms are clean and well appointed, and you really can't beat the convenience to the airport.
January 29, 2013
Rated 5 out of 5 by Vacationman GREAT STAY!!!!!!!!!
We had a wonderful stay, the staff was excellent. A special thanks to Paul in the club lounge, he was awesome. The staff in the bar and restuant were also great.
June 30, 2013
Rated 4 out of 5 by JooSee Less Bang for your Buck, but good service
Whenever I have a layover in Ft. Lauderdale, this is my choice hotel. It is close to the airport, nice sized rooms, and provides airport shuttle with prompt service. Front desk staff are always friendly--Thank you Robert! The interior of the rooms need some updating--carpets & wallpaper have seen their days. drains in the tub draining slow. This hotel used to give SPG Gold members acces to the launge, but now that has changed to Platium members only. I hope they will reconsider that! The SPG Gold/Platium members dedicated line at the front desk is not recognized either during busy hours--though that's why there's a separte counter with a sign "SPG Gold/Platium Members"
October 16, 2013
Rated 5 out of 5 by biscuit3387 A+++ Customer Service!
The young man at the front desk was extremely polite, helpful, and well trained in customer service. I wish I knew his name so I can tell his supervisor how well he did. He had me checked into an upgraded room in 5 minutes. He even offered me a late check out I unfortunately had to decline because of an early flight. The room was very clean and spacious. It was a corner unit with wrap around windows. The shuttle to the airport was very easy. I recommend this hotel to all SPG guests as well as anyone who needs a hotel near the airport. You can also leave you car parked in their lot if you are flying or cruising.
July 5, 2013