Rated 3 out of 5 by camilogc Old hotel
I like this hotel and I use it frequently, but some of the new front desk employees are not as nice as it use to be. No courtesy at all. (Not all).
August 26, 2014
Rated 4 out of 5 by Jeff1021 Quality Hotel
Very nice place to stay, good location, nice staff, clean hotel.
August 25, 2014
Rated 5 out of 5 by NurseSS Great Stay
I stayed at the hotel for a 3 day seminar. The bed was really comfortable. Room was clean. The food that the hotel provided each day at our class was excellent. Fresh salads, eggs and crisp bacon, good sandwiches. The desserts were delicious!
Easy check in. Helpful at guest services.
August 21, 2014
Rated 5 out of 5 by EHar Fort Lauderdale
Jock (driver) was GREAT!!! Very accommodating with the group I was with.
August 18, 2014
Rated 5 out of 5 by ChillTravel A Gem near the Airport
My flight was canceled due to mechanical problems, and even though the airline offered me a discounted voucher somewhere else, this hotel was the same price, plus it's an SPG.
Not expecting much from an airport hotel, I was amazed by the pool area, the great restaurant bar, and the spacious lobby areas. No complaints about my stay, and for $99, you can't beat the price.
August 18, 2014
Rated 5 out of 5 by Michellem3407 Great Choice in Fort Lauderdale
Enthusiastic, professional staff and immaculate, comfortable facility. Julio, Trudy, front desk staff, both very professional, customer service oriented. Appreciated their help with special requests, transportation, faxes. Restaurant had very good food and reasonable prices. This road warrior spends over 150 nights per year in hotels and would recommend this one enthusiastically.
August 11, 2014
Rated 2 out of 5 by MCM61 Needs improvements
The shuttle took 45 minutes to get us from the airport to the hotel. The driver looped around three times to pick up people. Another shuttle would be helpful. The morning of our flight we took a taxi because we were nervous the shuttle wouldn't get us there in time.
We had to change rooms three times because they smelled like smoke.
August 11, 2014
Rated 2 out of 5 by BenjaminD Attention to Detail
As a long time SPG traveler & almost lifetime platinum status I have been to numerous Sheratons and attention to detail was lacking.
From missing TV remote, no in room coffee or extremely poor water pressure for the shower. Internet charges that should have been automatically removed as a platinum consideration had be brought to the attention of the front desk.
The Club lounge attendant used the stack of breakfast plates that would normally use as serving plates as the place to store the serving spoon from the goo/casserole that was being served that morning. Needless to say we chose not to use any of those due to the mess that the spoon had created
August 10, 2014
Rated 4 out of 5 by Chat60 Very convenient to the airport
This hotel was very convenient to the airport. The rooms had light darkening shades and were quiet. It was just what we needed after a long flight from Europe.
August 10, 2014
Rated 4 out of 5 by 1212 convienient to the airport.
Not bad for the price. Has nice restaurant and bar as well as meeting rooms. Rooms need renovation and updating. Bathroom shower had molded grout lines.
August 4, 2014
Rated 2 out of 5 by GKORS Ancient jacket and indifferent front desk manager.
Never had such a negative experience with any other SPG hotel.
We were left out in the rain for circa an hour waiting for a promised airport shuttle pick up. At the front desk, I met an arrogant, ice cold and indifferent Robert wearing an ancient, worn out Jacket and a tie that looked like a piece from an old brochure. This manager denied us check in and kept us waiting even that he knew about the shuttle delay incident. He could not care less for whatever we went through to reach his desk nor he called us up after a couple of hours. I learned later that there has been a clear possibility to check us on our arrival but the manager in the ancient jacket wanted to show power not help.
Did not even care the least about my Platinum membership, nor he offered any welcome amenities or points. The guy has probably been there for many years that he forgot that the customer is a bit important next to himself. The Customers service guy was polite and offered free drinks to compensate the trouble. Other staff were kind and responsive.
No offense, but if this guy represents the hotel then you really need a serious renovation.
July 28, 2014
Rated 4 out of 5 by henwheat74 This hotel has a great location
The bathroom requires some renovation particularly the toilets. The toilet is too low to the floor, more for kids. Not for seniors and people who may have joint problems.
July 19, 2014
Rated 4 out of 5 by JAD2014 Great Hotel for your group events
Great hotel and staff. From the minute you check -in you are met with professional and courteous service. The convention sales team was most helpful and accommodating for our family reunion.
July 15, 2014
Rated 2 out of 5 by Chell10 Unhappy with house keeping
House keeping was very lazy.
July 14, 2014
Rated 5 out of 5 by NatureBoy Good night sleep
Great place for one night or several. Very Comfortable
July 11, 2014
Rated 3 out of 5 by Dianniedvs Hotel has potential
I was not impressed by this hotel as compared to other Sheraton that I have stayed. The food is in need of major improvement. After a few improvements this hotel will be remarkable.
July 10, 2014
Rated 2 out of 5 by StLouis45 Disappointed
My experience was not horrible, just disappointing. First off: the hotel immediately hit one of the things that really annoy me; namely, charging for parking when I am a guest at the hotel. To me, that is akin to charging me for towels and toilet paper.
Second: in this day and age telling me they are generously giving me free Wi-Fi that would normally cost me $9.99. Really? I can get free Wi-Fi every day at most fast food places.
The bathroom was run down. The toilet seat was cracked and peeling.
I could hear my neighbors next door. Of course, the fact that neither one obviously couldn’t talk below a shriek probably had something to do with it. Still it was very annoying. Fortunately, they shut up around 11 p.m.
July 10, 2014
Rated 5 out of 5 by Kappy63 Extremely Convenient
Clean, comfortable. Convenient shuttle to/from airport. Friendly Staff
July 9, 2014
Rated 3 out of 5 by crb425 Comfrotable for a weekend but with a few issues.
The hotel was comfortable and provided for my basic needs over my 3 day stay. The staff was friendly and the food at the restaurant was good.
However, I had a few issues:
1. It was difficult getting from the car park to the hotel lobby in the pouring rain.
2. The room service was inconsistent
3. There was only 1 complimentary bottle of water in the room that was booked for 2 people.
4. There was no-one waiting at the curbside to help with bags upon arrival.
July 7, 2014
Rated 4 out of 5 by SRWCV Stay over
Great job in meeting our needs
July 6, 2014
Rated 2 out of 5 by slywala Rooms are not clean
I checked in. My first room smelled like wet dog and vomit. I went downstairs and was given another room. This room had an unmade bed and a dirty towel. I went back downstairs again and was given a third room. This room's lights weren't working. An electrician came to fix it. That night, I took my makeup off and wiped my face with a towel. The towel became dirty so I threw it on the floor. Next day, that same towel was hung up rather than replaced. So gross. The only good thing about this hotel was that its staff was helpful.
July 1, 2014
Rated 4 out of 5 by RayRay0830 work out center
There was no cable signal on the 2 treadmills and the touchscreen were not working properly. You had to push the number or item percisely to get what you wanted. It just needs to be serviced.
June 28, 2014
Rated 1 out of 5 by Tina18 Disappointment
The hotel was nothing like the pictures. The pool and work out room were not in very good condition. The equipment in the work out room was not in working order. The pool was not clean or even neat. The staff had to come change my bed before I ever slept in it as it had not been changed. The room did not look clean even after the cleaning crew was in. Lamps not dusted, carpet not vacuumed. I stay at many Sheratons and this was a disappointment.
June 24, 2014
Rated 3 out of 5 by JJF58 No water at night and no TV menu access
At night we had just a dribble of water from the sink faucet and were not able to flush the toilet. We had also wanted to watch a movie, but had no access to the TV menu. Staff was very nice, but said it was their system provider who had to fix the issue which was never resolved.
June 23, 2014
Rated 4 out of 5 by ed1945 My room had some problems that should have been caught by the staff.
The hotel is excellent and the personnel were all attentive and very pleasant to deal with. We had a problem with room 604. The lighting in the bathroom was not adequate to shave with. One of the bulbs was out on the light over the sink and the single other light in the bathroom was too far from the sink to give significant light and the wattage of the bulb was to low. Also the toilet seat was loose on the base and would flop side to side when you sat on it. That should have been caught by the cleaning crew as part of their daily room check.
June 21, 2014
Rated 5 out of 5 by gr8law Excellent Stay
This hotel is perfect for people going on or coming from cruises or who want to spend a few days in Lauderdale. While it can't compete with a big resort, the facilities are very nice, clean and the staff is great and friendly.
June 18, 2014
Rated 3 out of 5 by Hotelprof Tired and slow
This property is not up to brand standard from a physical plant perspective. Our room was definitely in need of a soft goods renovation. The room had a connecting room and the connecting doors enabled the bleeding of noise from the room next door after the kids in that room woke up.
What was absolutely appalling, though, was that when I called for the hotel shuttle the employee at the transportation desk told me the shuttle would arrive at FLL in 15 minutes. Three phone calls and 44 minutes later we were finally aboard the shuttle. After stopping for several minutes at the other terminal, we departed; the driver then received instruction to go back to the terminal we just left and pick up someone who erroneously claimed we had not stopped for her. By the time we finally arrived at the hotel it was an hour and 10 minutes after my first phone call. My 11 year old son wound up going to bed at 12:45 AM as a result. Thankfully, the manager on duty (Paul Collins) , with whom i asked to speak, was apologetic and responsive.
June 9, 2014
Rated 4 out of 5 by jpflygirl Hotel was comfortable
The bedding at this hotel was wonderful. The food was yummy!
June 4, 2014
Rated 1 out of 5 by FtLaudFlyer Very disappointing
We booked our reservation through a third-party site which could explain the room assignment. Directly out our window was a tarred roof - so absolute zero view. Aside from that however, ice was supposed to be available on another floor (none on our floor) but the ice machine was empty. After showering, the tub still had standing water up to my ankles. I had to move the coffee pot to a night stand in order to find an outlet to plug it into, and only one coffee cup was provided - and there were 2 of us. (We were leaving at 5:00 a.m. for the airport so I was not taking time to call down to the service desk at that point.) There was a constant ringing sound coming from the air vent that was only muffled when the air conditioner was running. My husband fashioned earplugs out of Kleenex so that he could block out the noise. And finally, we had to pay for parking which I did not expect. Do I need to go on??? To be fair, the front lobby and bar area did appear to be very nice.
June 3, 2014
Rated 4 out of 5 by Cruise062014 Post Cruise
Great pool! Allowed us to check in early after cruise!
June 3, 2014