Rated 3 out of 5 by whiterock deluxe room?????
booked a deluxe room at this hotel and stayed feb. 5 and 6th. room was weird, cupboard for toiletries in bathroom warped and paint coming off, chair bedroom worn completely thru. Bathroom totally not in sync. may have been a room for handicapped person, so we feel discriminated against as we were not handicaped. Had a hot rate first night, so maybe tha is what you get for hot rate, but paid full price and then some for deluxe. also only 2 double beds--no queens in this day and age. left note for manager with front desk re the lack of deluxe acc. for SPG stay. no response whatsoever. food was fine, pool isde good, but smokers foil it up.
March 3, 2014
Rated 3 out of 5 by Twinn2013 Super slow internet connection, poor SPG recognition!
1. Booked 2 rooms and stayed for 3 nights each room recently. This Sheraton was far from SPG standard. Poor SPG recognition when I was checked in. Good luck to receive an upgrade for standard suite in this property for Platinum member. I was argue with the one of the front desk staff to received an upgrade for their suite the next day. Front Desk staffs careless about your SPG level status, they do NOT care if you are Gold or Platinum member because their hotel most of the time fully booked from people that need go for the Cruise or Airlines personnel such as Pilot and Flight Attendants. Most of them only stay in room for couple hours and check in and out for 1 day only, Therefor, the staffs get use to it with that environment and careless about their loyal SPG Elite members staying with them.
2. The hotel management need to Improve the internet connection in this property. The internet connection inside the room was super SLOW. Please also check review from other reviewers. He/she stated the same thing about internet connection was super slow. As a business man, internet connection is crucial thing for me every time I stayed in the hotels. Please be aware.
3. Stayed in the Club floor, 11th floor. This club floor need update ASAP. Carpet so dirty and cheap lighting in the hallway, seem that I walked into Motel 6 or Quality inn's hallway but paying for Sheraton's rates. The blind next to the elevator on the 11 floor was so dirty, seem like not changed for 2 years and broken.
January 22, 2014
Rated 4 out of 5 by Hardrock04Actual Amazing Staff
A hotel is just a building, a bed is just a place to sleep, food is nothing more than substance. Employees make memories and enhance the experience of every night spent away from home. The rest is just merely survival.
Please formally recognize the following amazing people on my behalf...
Julio. He helped me with my room upon check-in, and has been a constant source of support and information since my arrival. He let me better understand why my billing options upon arrival would not be awarded towards my SPG account. In addition, he explained to me how I could fix that situation so that I could capture the month-long stay at your facility. If you have not taken that time, I would've been horrified to find that my nights would not have been posted to my account. Thank you, Julio. Good luck at college!
Paul. Always smiling, very pleasant, and proud of his lounge. Frequently the last member of your staff that I communicated with each day. Thank you, Paul
Sandy. My morning would not be possible without the generosity and the smiling face that greets me each day. She wished me luck every day that we had tests, inquired the next day on how I did on those tests, and generally made me feel like I belong here.
Laura, like Sandy, Laura called me by my first name (upon my request; it's hard to feel at home when your constantly being called Mr. XYZ. I know that the SPG management team want your guests called by title and name, but I appreciate the accommodation, especially if it flies in the face of corporate.#. She never hesitated to try to make my day just a little more pleasant before starting off to a long day of business activity.
Danny. First stop I made each day after class was for for my adult libation. Danny was certainly the most consistent of your team in this regard. Always smiling, powerful handshake, and gave me a feel that I was his only customer each time I set down. He is a talented barkeep an absolute pleasure to interact with! Danny, thank you so much for making this a better stand. Do svidaniya!
Patrick. Patrick always picked up the slack during shift changes and the times when Danny was off. A diverse individual, with the ability to talk about multiple topics, just an overall pleasure to interact with. Patrick, the best of luck to you, sir!
Harold. Always a Johnny on the spot type. Consistent, well mannered, just a wonderful guy. In fairness to Harold, I attempt to keep consistency #when I have the option) with my waitstaff on trips. Despite his talent, I often waited or requested one of his colleagues at dinner. But this is no reflection on Harold, as he attended to my colleagues very frequently. They had very good things to say about him, and nothing I observed would speak otherwise. Harold, my colleagues think you're the bomb!
Maria. Haven eaten more than 30 meals in your hotel from my arrival to my departure, I cannot thank Maria enough for her interaction. She consistently checked with me at every meal to make sure that the service was up to my expectations, and the staff represented the Sheridan family, and the SPG Corporation, to the highest standard. This woman absolutely knows the hospitality industry. Her little tweaks and checks did not go unnoticed. I would constantly see her making minor adjustments to the table, lighting candles, and generally assisting her staff with their needs while serving their customers. She is an astute professional and deserves recognition. Maria, Mulţumesc mult!
Nohemy. Like Harold, Nohemi is an incredible asset to your staff. Always cheerful, never intrusive but always ready to assist. She was an absolute pleasure to deal with throughout my stay. She is a complement to your organization, and a gem within your hotel. Like her colleagues, she has facilitated my stay, in an otherwise less than perfect situation, to be one of blended feelings. Thank you, Nohemy!
Courtney. Every staff has their MVP. Without a doubt, my MVP nomination for this stay is Courtney. She was the first person to wait on me upon arrival several weeks ago. She is a pleasure to talk with, is absolutely focused on detail, and wants every one of her customers to feel special. There were several nights that I chose to wait for an open table in her seating area. She is sincere, hard-working, and just a pleasure to interact with. During my first meal, I asked her to keep me on track with my diet throughout my stay. Living in a hotel 150 to 200 nights a year can take a toll on the waistline. She made perfect recommendations, insisted that the kitchen make minor adjustments to my dinner, and generally made me feel like family rather than a guest. Courtney, I cannot thank you enough for your dedication, your attention to detail, and your overall amazing service. I wish you the absolute best of luck, and I hope to see you again if I need to travel back to the Fort Lauderdale.
March 7, 2014
Rated 3 out of 5 by Hardrock04Actual Charlotte Four Points, August 2013
An average hotel within the Four Points family. The location was pretty lousy though. I was originally going to be there for 2 nights, but I checked out early and went to the Sheraton a few miles closer to downtown. If given the choice again, the full service Sheraton seriously lacked pretty much everything. Not a bad pick for the frugal business traveler with that said, I would not consider this for either family or romantic travel.
March 1, 2014
Rated 5 out of 5 by Campos64 The Service is unique
We chose this hotel because it was so close to the airport in Ft. Lauderdale, but we had a nice experience. For us the concierge service is the best ever. We were welcome by Rich in concierge who tried from the beginning to make us feel like VIP's, and he did it right! Whatever we needed he would arrange for us so I appreciate the service I got in my stay. When we left I had a package from Fedex delivered at the hotel which was late before I checked out, so Rich helped me to send it where I needed and he even went to the Fedex office to post it. Great Service!
May 23, 2012
Rated 2 out of 5 by PrincessCruiser Dirtiest Hotel Ever
After our cruise, we stayed one night for our flight out. The exterior of the hotel was shabby, stained, missing logo letters, heavily rusted metal doors and an exterior light hanging by its wires. The room itself was very dirty with heavy dust on the dresser around the TV, lower body hairs were on the tub and bathroom floor, two huge stains in the carpet which was very dirty overall, the fabric pillows were dirty. The internet area in the lobby looks like it had not been vacuumed in weeks and the furniture was too dirty and dusty to sit in. I will not recommend this hotel nor will I stay there again,
On the positive side, the employees were all very nice and easy to talk with. Except the bartender who, using his bare hands, picked up the french fries and sandwich from the kitchen plate and placed all into a takeout container. He then presented the food to the customer who was unable to see what he did. And no, the bartender was not wearing gloves.
This hotel is a disgrace to the Sheraton name and desperately calls for a visit from corporate inspectors.
October 16, 2012
Rated 5 out of 5 by Travelller Very nice layover
We stayed here coming from the ariport, going to the crise and then came back fom the airport to go back to the cruise, the gust services staff on the early morning on the weekdays was very nice ppl, they even remembered me by name when i came back that was a very nice touch, made me feel like in home, i think the there names were Terry and Oscar very nice ppl like i seaid beore. also the bed was very confortable an the shuttle was always timely and clean
May 4, 2012
Rated 4 out of 5 by PHX2everywhere Super Accommodating
We were headed to the Bahamas and needed to layover in FLL for one night. THIS IS THE PLACE TO STAY! Free shuttle pickup from the airport, upgraded room, free appetizers, free breakfast buffet and club lounge. Talk about recognition for Platinum status. The pool was great for the kids since there were lots of other families in the same situation either getting ready for a cruise or just returning. It might not be the fanciest Sheraton, but they know their market and accommodate it perfectly.
April 2, 2012