Rated 2 out of 5 by slywala Rooms are not clean
I checked in. My first room smelled like wet dog and vomit. I went downstairs and was given another room. This room had an unmade bed and a dirty towel. I went back downstairs again and was given a third room. This room's lights weren't working. An electrician came to fix it. That night, I took my makeup off and wiped my face with a towel. The towel became dirty so I threw it on the floor. Next day, that same towel was hung up rather than replaced. So gross. The only good thing about this hotel was that its staff was helpful.
July 1, 2014
Rated 1 out of 5 by SilvioAlonso Poor customer service
I received poor customer service at check in with an issue I needed help with. I had to speak to a Supervisor the next day at check out to resolve my issue regarding putting my payment on a different card than I had used to book the room on line. I found the demeanor of the staff that checked me in to be rude, lacking in knowledge, expertise and did not convey any desire to help me.
September 22, 2014
Rated 4 out of 5 by doglover22 nice hotel by airport
nice clean hotel. good shuttle service to airport. good pool and leisure area.
October 13, 2014
Rated 4 out of 5 by Lennox Hotel has great location and features
The hotel has a lovely lobby, rooms were large, clean, quiet and bed very comfortable and staff very helpful. Will return again.
October 4, 2014
Rated 5 out of 5 by Andres one week stay for onsight meetings
I recently stayed at the Shearton FLL for 5 nights as I had meetings in the hotel the entire week. The room was booked through my company's corporate travel site ( expedia). Despite booking through Expedia, my plantinum status was recognized. I was upgraded into the two story suite for 4 of the 5 nights. There are only 4 of these suites in the property. It was two stories with a sprial stair case,, the room was very comfortable. The staff made me feel at home. The quality of the food at the hotel was exceptional, from the lunches provided in our meetings to late night snacks at the bar. The conciearge room was very comfortable and served my favorite fruit and starbucks coffee. The server in the concierage flood always greated me with a smile when coming in. The hotel exceeded my expecations
April 18, 2013
Rated 4 out of 5 by Professor1 My stay at the hotel from August 27 to September 6th
I overall enjoyed my stay. Extremely cordial reaction staff such as Andrew and derek. However I feel the valet parking staff should be trained thoroughly on how to deal with guests specially when they are busy. Unfortunately on one occasion a valet parking assistant was a bit insolent.
September 16, 2014
Rated 3 out of 5 by crb425 Comfrotable for a weekend but with a few issues.
The hotel was comfortable and provided for my basic needs over my 3 day stay. The staff was friendly and the food at the restaurant was good.
However, I had a few issues:
1. It was difficult getting from the car park to the hotel lobby in the pouring rain.
2. The room service was inconsistent
3. There was only 1 complimentary bottle of water in the room that was booked for 2 people.
4. There was no-one waiting at the curbside to help with bags upon arrival.
July 7, 2014
Rated 4 out of 5 by Zenzero Hotel Experience
This particular Sheraton needs improvements. There were lots of water on the floors due to the rain; wires from gym equipment were sitting in water; water pressure in the showers was awful.
I generally like Sheraton hotels, however, this particular one did not match up.
September 16, 2014
Rated 1 out of 5 by Tina18 Disappointment
The hotel was nothing like the pictures. The pool and work out room were not in very good condition. The equipment in the work out room was not in working order. The pool was not clean or even neat. The staff had to come change my bed before I ever slept in it as it had not been changed. The room did not look clean even after the cleaning crew was in. Lamps not dusted, carpet not vacuumed. I stay at many Sheratons and this was a disappointment.
June 24, 2014
Rated 1 out of 5 by TsCarmella NOT A 4 STAR HOTEL MORE LIKE A 2 OR 3
ROOMS ARE OUT DATED
THE FIRST ROOM I CHECKED INTO THE TOLET OVER FLODED
THEN THE 2ND ROOM THEY GAVE US WAS A HANDY CAP ROOM AND WE DID NOT LIKE SO WE HAD TO SWITCH TO A 3RD ROOM
WITCH WE FIND OUT THAT 2 OF TEH LIGHTS DONT WORK AND A OUTLET NEAR THE BED WAS BROKIN
AFTER ALLL THAT I CALLED CORPRATE AND THEY CALLED THE HOTEL AND THE HOTEL OFFER TO GIVE ME 3,000 POINTS FOR A FREE NIGHT STAY .....
BUT THEN AGIN FOR A 4STAR HOTEL THIS SHOULD NEVER HAPPIN
July 21, 2013
Rated 1 out of 5 by DLarge Gate is Broken
I stay every two weeks at this hotel. I have a car. This stay the gate is broken for the parking lot. The staff will valiadate a ticket but what happens is I get stuck behind all the other people that don't have tickets and are trying to use room key. I was told it is up to corporate to fix the gate. The next time I get stuck you will need a new gate. I will not be staying at this hotel again until the gate is fixed. Open the Gate or fix it
July 24, 2013
Rated 3 out of 5 by WeirDrive Attentive staff
Excellent service and airport proximity makes up for worn out room condition.
September 18, 2014
Rated 3 out of 5 by Cadilahopper room for the night
Thank heaven this was not our vacation, but a stop over for the night. The room was old, it was for a handicapped individual, or should have been, counter tops were too low, in the bathroom non existence. The was nowhere to plug in curlers, shavers, no where to set them even if there were plug ins. The flooring was old. The corners to our shower looked like either they hadn't been cleaned, or they were cracked and no one fixed them
April 20, 2014
Rated 3 out of 5 by CGOOT Hotel fine, but please fix shuttle ops!
Hotel is just right for the casual overnight-airport stay. But one critical aspect of service for a hotel like this is the free shuttle. Note that the shuttle is mentioned in the first line of copy on the hotel home page. The shuttle is run by a contractor, which is no excuse for not having recognizable signage on the bus front as well as some sort of programmable pickup system. The current "system" is pathetic. After the bus drove right by me, I called the hotel and gave them my door number, ie the Miami airport has specific numbers for every exit. Instead of giving that to the driver, the hotel gave them them my arrival airline name -- huh? Arriving pax are all going to have cell phones - just have them call the desk with exit door number, give that to the driver and all will work fine. And put a sign on the bus front that even old/tired eyes can read!
April 5, 2014
Rated 3 out of 5 by apc001 Some unexplainable features
Being an airport hotel, it is unexplainable that it does not have safes in the rooms!!
They have a very confusing transportation desk. I ask if they have transportation from the Port Everglades to the hotel (as they have from the airport) and they told me to call from the port. When I did they informed me that they had eliminated that service a year ago. I think to remember that the web page mention shutle service for the port.
April 22, 2014
Rated 3 out of 5 by CRUISE2014 OVERNIGHT BEFORE CRUISE
CONCIERGE DESK WAS VERY EFFICIENT. HOWEVER, WE LEFT A COAT AND SWEATER IN CLOSET IN ROOM, WE CALLED 4 TIMES AND THEY DID NOT FIND IT. IT WAS MOST DEFINITELY LEFT THERE. ROOMS IN NEED OF REDECORATING. WE DID GET FREE WI FI AND THE COST OF GETTING US TO THE SHIP WAS $10 EACH WHICH WAS NOT EXPLAINED TO US, i THINK A TAXI WOULD HAVE BEEN CHEAPER. FOOD WAS PASSABLE, SERVER WAS COLD AND I FELT WE WERE AN ANNOYANCE TO HIM.
May 24, 2014
Rated 2 out of 5 by MCM61 Needs improvements
The shuttle took 45 minutes to get us from the airport to the hotel. The driver looped around three times to pick up people. Another shuttle would be helpful. The morning of our flight we took a taxi because we were nervous the shuttle wouldn't get us there in time.
We had to change rooms three times because they smelled like smoke.
August 11, 2014
Rated 2 out of 5 by Hulk2015 Could have been better
I think renovations are needed to improve the overall quality of the hotel. The elevators, the jacuzzi, the workout area, the landscape were not inviting. The only thing I did enjoy was the staff and the location.
September 3, 2014
Rated 4 out of 5 by Susi3 Now, that's what I call service!
We were greeted by Guest Services Representative, Lydia, with a smile and warm welcome. Though our room was not quite ready, Lydia, assured us she would contact us as soon as it was available. Lydia offered assistance with our luggage as well as the opportunity to relax poolside until our room was available. Lydia represents the Sheraton well with her friendly smile and great customer service!
April 14, 2014
Rated 5 out of 5 by NYYanks527 Great Value
For the frequent business traveler going through FLL for any reason, the Sheraton is a great choice. I spend as much time here as any hotel in the area and they never dissappoint. On my most recent trip they upgraded me to a bi-level suite and provided a food voucher in light of the Club room being closed on a Sunday. The staff is courteous and considerate in all matters.
September 24, 2012
Rated 4 out of 5 by CMOO001 Nicely done
Very welcoming and friendly. Great for a quick nights rest. Rooms are on the older side, but otherwise a great stay.
August 27, 2014
Rated 1 out of 5 by CaroleZ Stay somewhere else!
The best thing about this hotel was the lobby, and the room service employees, other than that, it is a complete disaster.
I stayed on the 7th floor. I can only draw the conclusion from the horrific smell of the entire floor ( reminds me of an old dingy bar with stale cigarettes and fried food ) that the 7th floor at some point was a 'smoking' floor. I went through two travel bottles of Febreeze and when leaving the elevator into the hallway, as well as going into my room, the smell still made me nauseous. I recommend they rip out everything to the studs and the carpet and start over to get rid of the smell. It permeates everything in the hallway and rooms.
Inside the room, when I arrived, there was no welcome book ( room 722 if someone wants to correct this ). I had to call the front desk and ask for a room service menu be brought there which took so long that I went down to the bar in the lobby to eat some dinner, where I sat for over 10 minutes before someone came to give me a glass of water and take my order. The liquor at this bar is about twice the price as you will pay at a restaurant.
Back to the room after that... where I noticed the lampshades were all very dusty, some even had dust cobwebs running around the top, and the bathroom shower has a lot of visible mold in the grout. I also let the front desk know that one of the phones in the room was broken. It was never repaired.
The only thing I enjoyed here was the politeness of the check in clerk, and the great service of the breakfast room service people. They had gluten free toast, and the food was very good.
I was hoping this would be the hotel I stay in for my one week long trip for work every 60 days, but I don't believe I'll be staying here again.
September 18, 2014
Rated 3 out of 5 by Rugbyguyfl A bit unorganized
Hotel check-in was friendly. We had booked a "club lounge" room and got keys right away so that we could take advantage of the hors d'oeuvres. When we got up there (we went there first before going to our room) there were tons of kids in the room and a couple of bottled waters and 2 cans of soda. Quite disappointing. Went to our room and walked in on an already occupied room. After a quick call, they brought up keys for a new room. New keys didn't end up working the parking gate which was a pain. The breakfast buffet was good and the staff friendly. When I went to the front desk the following day (we were only staying one night) to mak sure they had our 4pm check out as a SPG Gold Member (this was approved the night before and was checking as somtimes the keys expire at 1pm), they said that we were already checked out of the system at noon. The entire experience seemed rather unorganized. Not our usual experience staying here.
November 28, 2012
Rated 4 out of 5 by Jeff1021 Quality Hotel
Very nice place to stay, good location, nice staff, clean hotel.
August 25, 2014
Rated 1 out of 5 by FtLaudFlyer Very disappointing
We booked our reservation through a third-party site which could explain the room assignment. Directly out our window was a tarred roof - so absolute zero view. Aside from that however, ice was supposed to be available on another floor (none on our floor) but the ice machine was empty. After showering, the tub still had standing water up to my ankles. I had to move the coffee pot to a night stand in order to find an outlet to plug it into, and only one coffee cup was provided - and there were 2 of us. (We were leaving at 5:00 a.m. for the airport so I was not taking time to call down to the service desk at that point.) There was a constant ringing sound coming from the air vent that was only muffled when the air conditioner was running. My husband fashioned earplugs out of Kleenex so that he could block out the noise. And finally, we had to pay for parking which I did not expect. Do I need to go on??? To be fair, the front lobby and bar area did appear to be very nice.
June 3, 2014
Rated 5 out of 5 by Gen50Bil Excellent for pre- or post-cruise stay.
Pick-up was just o.k. at the Airport. he driver didn't stop long enough on his 1st run and we were yelling and waving our hands. We phoned the hotel and they phoned the driver and he came around again at United to pick us up. That is a very long 'stop-area' and one never knows exactly where to stand while waiting for the van.
April 23, 2014
Rated 4 out of 5 by Chat60 Very convenient to the airport
This hotel was very convenient to the airport. The rooms had light darkening shades and were quiet. It was just what we needed after a long flight from Europe.
August 10, 2014
Rated 3 out of 5 by JJF58 No water at night and no TV menu access
At night we had just a dribble of water from the sink faucet and were not able to flush the toilet. We had also wanted to watch a movie, but had no access to the TV menu. Staff was very nice, but said it was their system provider who had to fix the issue which was never resolved.
June 23, 2014
Rated 5 out of 5 by EHar Fort Lauderdale
Jock (driver) was GREAT!!! Very accommodating with the group I was with.
August 18, 2014
Rated 4 out of 5 by 1212 convienient to the airport.
Not bad for the price. Has nice restaurant and bar as well as meeting rooms. Rooms need renovation and updating. Bathroom shower had molded grout lines.
August 4, 2014