Rated 5 out of 5 by WShank Impressive Service
Excellent, friendly, and on-point service provided by Front Desk & Guest Services. Such a great group of service leaders you have in the Hotel Lobby. From Silvia at check in to Guiilo at Guest Services, and drivers Robert & Terry….
I was impressed with every detail of all four team members.
In a day and age when Customer Service is slowly slipping in American business, I’m confident that anyone who interacts with Guiilo, Silvia, Robert, & Terry will be pleasantly surprised – and expectations surpassed.
Thank you for such a great stay!! I completely forgot my flight was CANCELLED twice, and the two night stay was a surprise addition to my budget and spend for the weekend, missing two days of work, etc. But who really cares when you’re worries and needs are truly taken care of at Sheraton Fort Lauderdale Airport & Cruise Port Hotel.
12 de Dezembro de 2013
Rated 5 out of 5 by biscuit3387 A+++ Customer Service!
The young man at the front desk was extremely polite, helpful, and well trained in customer service. I wish I knew his name so I can tell his supervisor how well he did. He had me checked into an upgraded room in 5 minutes. He even offered me a late check out I unfortunately had to decline because of an early flight. The room was very clean and spacious. It was a corner unit with wrap around windows. The shuttle to the airport was very easy. I recommend this hotel to all SPG guests as well as anyone who needs a hotel near the airport. You can also leave you car parked in their lot if you are flying or cruising.
5 de Julho de 2013
Rated 5 out of 5 by Vacationman GREAT STAY!!!!!!!!!
We had a wonderful stay, the staff was excellent. A special thanks to Paul in the club lounge, he was awesome. The staff in the bar and restuant were also great.
30 de Junho de 2013
Rated 5 out of 5 by NYYanks527 Always a Great choice.
Excellent recognition for Platinum members, including upgrades to bi-level suites, Club Level and standard welcome amenities. Close to the airport and the shuttle will bring you to the local dining spots when available.
If your in town on a short trip or layover, this is the perfect place to stay.
24 de Junho de 2013
Rated 5 out of 5 by Mike Great Staff
Slightly above average hotel but makes up for it in staff/service. If you are going on a cruise in Ft. Lauderdale, this is the place to be. Convenient shuttles and friendly/helpful staff. One guest services rep, Adam, was especially helpful with our stay going well above and beyond to help make our child comfortable when issues arose. Will definitely stay here again.
16 de Maio de 2013
Rated 5 out of 5 by Andres one week stay for onsight meetings
I recently stayed at the Shearton FLL for 5 nights as I had meetings in the hotel the entire week. The room was booked through my company's corporate travel site ( expedia). Despite booking through Expedia, my plantinum status was recognized. I was upgraded into the two story suite for 4 of the 5 nights. There are only 4 of these suites in the property. It was two stories with a sprial stair case,, the room was very comfortable. The staff made me feel at home. The quality of the food at the hotel was exceptional, from the lunches provided in our meetings to late night snacks at the bar. The conciearge room was very comfortable and served my favorite fruit and starbucks coffee. The server in the concierage flood always greated me with a smile when coming in. The hotel exceeded my expecations
18 de Abril de 2013
Rated 5 out of 5 by NYYanks527 Everything You Need.
I see some of the negative reviews on here, but I must maintain that this property really is the best value in the area for a quick layover.
They offer excellent service, the Club room is great, and I always receive a suite or bi-level suite for being Platinum.
12 de Março de 2013
Rated 5 out of 5 by NYYanks527 Back Again!
Just finished a trip to Santo Domingo and needed a place for a quick layover. Used the club level for a morning meeting where the service is always excellent. Rooms are clean and well appointed, and you really can't beat the convenience to the airport.
29 de Janeiro de 2013