Rated 5 out of 5 by fermenvil Excellent Service
First time in Sheraton Pelikan Hotel and the experience was outstanding, from the moment we arrived to the counter until we got to the rooms. People was also very friendly in provifding support and help to know the city.
July 7, 2014
Rated 5 out of 5 by AndrewBrooklyn Gr8 hotel
This is really good hotel. Only pluses, no minuses. Such a pleasant surprise after a few disappointments in Italy (Sheratons in Bologna and Firenze were awful)
Staff+ (friendly and helpful)
Location+ (renovated old factory)
July 8, 2013
Rated 5 out of 5 by DRJRL Best Starwood experience yet this year
We stayed here for one night during our driving trip from Berlin that included overnight stays in Dresden, Leipzig, Weimar, Hanover and then back to Berlin. Of them all, this hotel was our favorite one. The overall layout of the "Pelican Plaza" is a little confusing and definitive signage to the hotel lobby itself is a bit lacking. I understand that this may be due to the whole building complex being a conversion from the previous pelikan pen factory. This may also explain some of the negative reviews about "unusually designed" rooms in the hotel, We found the conversion extremely well done. Once into the lobby, everything was great for us. Check in was quick, efficient and friendly. It was quite warm outside, and we noticed immediately that the common areas inside were much cooler. We finally had found a place that had good working air conditioning! We were upgraded to a junior suite due to our platinum status. Thank you very much. The room was very spacious, with high ceilings and was attractively furnished. The bathroom had an unusual lay-out that was very convenient and worked well, especially when my wife and I were both getting ready to leave the next morning. The A/C in the room was EXCELLENT! There is a club lounge here, but interestingly, it seems to be converted from a previous room that was part of the dining room. The club room itself and it's offerings are very basic. But during happy hour and for breakfast you can also obtain some items from the restaurant for free and others for a charge. I did note in another review that there was a complaint about the parking area/access. Best way to self park is to (1) leave the car on the side of the drive-way in front of the lobby - go into the lobby and check in first and then take your bags to your room. (2) Then go back to your car and drive down the ramp to the underground parking lot (which is on left corner of the building as you face the lobby). (3) After parking, there is a door on the right side of the exit ramp that leads to a long corridor and then an elevator. (4) Take the elevator up to the marked floor for the hotel (5) exit the elevator and take the marked door to the hotel (across a walkway) (6) open the door at the end of the elevated walkway (bridge) and you are then in the lobby. Sounds complicated, but the route is marked and fairly simple once done. Other positives - (1) The hotel is in a suburban neighborhood, easy to get in and out of town! (2) It is close to the metro. (3) At night, it was very quiet and peaceful in our room (4) Self parking lot was convenient and cost 17 euros ( which was about the average during our trip for parking) (5) My wife uses her ipad up in the room, but I still appreciate and use the free computers in the lobby - again, thank you Sheraton for this! (6) Soups (one tomato and one asparagus with bacon) from the restaurant were excellent. (7) Finally, I must give the highest compliments to Volker, who was taking care of us and another couple in the club lounge, while at the same time he was having to attend to the patrons in the restaurant. He is a real "people person". He was extremely engaging, pleasant and personable in his dealings with us and with everyone else that we could observe. His mastery of English is excellent. He was very efficient, professional and knowledgeable. He is a definite asset to the Sheraton Pelikan. We thoroughly enjoyed our stay here and if we are ever in the area again, will make it a point to stay here once more.
May 16, 2013
Rated 5 out of 5 by Andy8 This hotel meets all my needs
Travelling in my profession this hotel provides everything I need. Very comfortable bed and pillows, fridge and kettle, good shower and toiletries, windows that open, a safe and overall very clean as hotels do vary! The gym is very good as well. And finally staff who are extremely polite and accommodating. I look forward to my return soon.
March 31, 2014
Rated 4 out of 5 by Travelbird Comfortable stay
I just stayed here for 2 nights with my family and enjoyed the big room and a nice breakfast. The bar area and the XII Apostel restaurant nearby were good places for a yummy dinner. Minor hiccups, the shower tube got disconnected (mmm) and the door handles are a challenge... were mastered and I hope to come back soon for another nice stay in Hannover. The morning we left new sweet sleeper bed mattresses arrived, so the next stay will be even more comfortable.
August 31, 2013
Rated 2 out of 5 by NFL8 Poor Room design...
The room I was allocated to included a large staircase, on which a light is permanently on (I guess for safety..). The result of which was that it was impossible to have darkness at night. I asked the hotel staff twice over three nights to do something. Nothing was done...
Much publicity is done around the fact that this hotel stands in the old Pelikan factory... yet very little inside distinguishes-it from any other Sheraton...
June 3, 2013
Rated 5 out of 5 by Vincos An Architectural Gem
OVERALL IMPRESSION: One of the most successful conversions I have seen; this complex of buildings was formerly the Pelikan Pen Factory. The building is extremely interesting as 19th century industrial architecture and the adaptation has been done with sensitivity and style. High ceilings, glorious, huge windows and high-design fixtures and furniture definitely give this place an air of chic.
SPG RECOGNITION: Excellent. Upgrade to a Junior Suite with separate living area. Access to the Club Lounge. Breakfast is full beautiful buffet.
THE ROOM: Spacious and elegant with wood paneling, gorgeous fabrics and a virtual wall of windows.
LOCATION: A bit away from the centre but there is a tram line right outside the door which brings you to the train station in a couple of minutes.
EXCEEDED EXPECTATIONS: Service was professional, kind and courteous in every interaction.
November 26, 2012
Rated 5 out of 5 by Canada123 they fixed everything!!
Yesterday, when I checked in, i received a horrible room with steep stairs dividing the bathroom from the bedroom and a very odd layout.
Today, the very kind staff moved me to a normal room--great high ceilings, quiet, good size, very clean, everything great. While I didn't like the original room at all, staff were fantastic in listening to my complaint and making it right. Great work sheraton.
April 8, 2013