Rated 5 out of 5 by ruan Great Stay
Everything was excellent!!
March 12, 2014
Rated 5 out of 5 by Rom20 Lovely hotel
First stay at this hotel, check in was busy but the young lady took her time and explan and answer any question the guest had in line in front of me. She was so polite and helpful. The rooms were very nice, just a little small. I will return the next time we visit Chapel Hill.
March 11, 2014
Rated 2 out of 5 by MargeSimpson Poor Restaurant/Bar service
I booked the hotel because of the bar, set aside 30 minutes to enjoy a cocktail with my husband. After 10 minutes of waiting at an almost empty bar, the manager pointed out to the waitress I had not been served. After ordering 2 dirty martinis, she looked through two manuals then left the bar without saying anything to me and headed to a table that has just been seated. I left at that point!
March 10, 2014
Rated 2 out of 5 by lulu6666 Trying to help
this hotel is successful because of its location. the hotel has no friendly atmosphere nor good customer service.
the restaurant is struggling because it reflects the hotel in that it has no personality nor good service
March 7, 2014
Rated 5 out of 5 by TravelingJohn Great service and great location
Convenient to Duke and UNC-CH, very friendly staff.
March 7, 2014
Rated 5 out of 5 by MarknAnn 99% Wonderful
the entire staff was top notch and our only issues were that the room heat did not seem to work, and that the pillows were almost comically poofy. The pillows were so insubstantial that they seemed to simply disappear when we put our heads on them! The heat issue made the room a little cool but otherwise we had a great experience. We were going to mention the heat on our way out but got distracted.
March 1, 2014
Rated 3 out of 5 by wigstheome Bland but Reasonably Dependable
Checked in on a Sunday evening. Platinum status was acknowledged, but given the older "bones" of the hotel, there isn't much the staff can do upgrade-wise. I would note that I do not need the front desk referring to me by my first name -- too friendly for someone I do not know and far from professional. My room was comfortable and the recent renovations are reasonably well done, but the rooms are definitely cozy. That said, the AC worked well, as did the wifi service. However, the fire detector was missing from the wall, and the shower ran noticeably cold (although the sink was fine). Best advantage is proximity to UNC, Franklin Street, Duke, etc.
January 14, 2014
Rated 5 out of 5 by LAR220 Lovely accommodations
Our connecting rooms were spacious and well-appointed. Dined at the 1663 Restaurant 3 times. Delicious food and great service. Used the Fitness Room twice,, attractive and well-equipped. The Desk Staff, especially Sandee were most cordial and helpful. The only thing I could have wished for was an indoor pool. Also liked seeing dogs in the hotel. Beautiful place !
February 4, 2014