Rated 3 out of 5 by User12345 The restaurant needs a lot of work.
The food at the Carolina 1663 restaurant was bland and very overpriced. At least the voucher I got paid for an appetizer.
July 21, 2014
Rated 5 out of 5 by Weddingguest102 The NICEST staff!
The staff was very friendly and helpful. Leslie, the shuttle driver, was fun and helped us get to all of the wedding related events on time. The only thing I would have changed about the room would be a bigger bathroom. Overall, a very nice hotel for a good rate!
July 21, 2014
Rated 5 out of 5 by JOD67 A unique and quality experience
This 'boutique' property is nestled comfortably among nature's lush trees. My room was appointed nicely with deep richly hued furniture and serene floral artwork. Bath towels were not just folded, but sculptured. Kudos to housekeeping. Upon arrival, I was impressed with the clerk's (Leslie?) enthusiasm and efficiency. I took the free shuttle into Downtown and Nick was very accommodating and personable. Excellent.
July 16, 2014
Rated 3 out of 5 by judy9901 fair on cleanliness
The third day of our stay there was no cleaning of the room although we were out of the room from 10:30 on and at 4:30 we asked a maid to clean our room. Nothing was done and we had to call for towels that night.
Also I called to lost and found and left a message that i left a charger in the bathroom of room 200 Monday July 7 and no one returned my call.
July 8, 2014
Rated 4 out of 5 by Chairlady Weekend Campus Check
I recently stayed on the club foor of the Chapel Hill Sheraton. The staff and room were very nice. The bed was amazing. It was very quiet the first night. We were only provided toiletries for 1 person for the first day, for 2 adults. Not given new products, we had to use the left overs for the second day (checking out am). The breakfast both mornings in the club lounge was wonderful. The attendent, Maria, was very nice and attentive. It was a great addition, and I'm glad I opted for it. Neighbors next door and across the hall were very noisy the second night. Slammed doors repeatedly. Aside from the noise and no soap, it was very nice. I will go back.
July 1, 2014
Rated 2 out of 5 by holymoore Not starwood quality
I was not happy about my stay here, I was put in a room next to the gym and it wasn't a starwood member floor, room service too well over an hour and the pool wasn't available for most of my stay
July 1, 2014
Rated 5 out of 5 by linda7170 Hotel has great employees and customer service
Wonderful customer service, food and all around service
June 30, 2014
Rated 5 out of 5 by CSCOMBE33 US OPEN PACKAGE
THIS HOTEL AND STAFF WERE GREAT! THEY WENT ABOVE AND BEYOND TO MAKE OUR STAY FANTASTIC. THANK YOU AGAIN!
June 27, 2014
Rated 5 out of 5 by DaveUSOPEN Great Staff that goes above and beyond
The staff at this Sheraton are very professional. They make sure that the guests are well taken care of. Sandy at the front desk to Shaun the food and banquet manager they are all so awesome. Thank you for making our stay in North Carolina the best.
June 24, 2014
Rated 5 out of 5 by alpinebunch Great hotel
My friend and I came down to visit some college friends in Chapel Hill. It was close in proximity to the campus. It was clean, the rooms were great, and the staff was awesome.
We couldn't have been any happier with our stay!
June 23, 2014
Rated 3 out of 5 by Willliam103 Pleasantly Functional
The Chapel Hill Sheraton is a very decent, functional hotel. Reasonable prices can be obtained, depending on the time of the registration. Staff were very helpful. And--an important point in Chapel Hill--it recycles both paper and cans & bottles.
June 16, 2014
Rated 5 out of 5 by linda7170 Great Customer Service
Wonderful individual customer service
June 13, 2014
Rated 5 out of 5 by linda7170 Hotel is very accomodating
The entire staff is always very professional and accommodating.,
May 27, 2014
Rated 4 out of 5 by Visitor4 Friendly staff
I enjoyed my stay, and can't say enough positive about the personnel. I especially liked the benefit of the club level. The breakfasts were very good, and the attendant could not have been nicer or more helpful.
May 16, 2014
Rated 2 out of 5 by JasonJ78 Smelled like a locker room.
There were four of us that had to say at this hotel due to a flight being canceled. Upon check in, the gentleman at reception seemed aloof, but pleasant. As I walked to my room, the hallway smelled very musty and foul. Not much different from what I remember my high school locker room smelling like after football practice. The room was ok. The complimentary bottled water was very much appreciated, but the condition of the bathroom was quite poor. Water damage, peeling wallpaper, and mold in the shower gave me the impression this room wasn't looked after for quite some time.
The food at the restaurant was very inconsistent. Dinner seemed to be very nice, but when I went to breakfast, the food was below average and the staff seemed confused and disorganized.
Needless to say, I hope I never need to stay here again.
May 15, 2014
Rated 5 out of 5 by b452 Great Staff!
The staff in this hotel are so considerate and kind. they truly try to make your visit comfortable and special.
May 12, 2014
Rated 5 out of 5 by linda7170 Great Customer service
Staff is always professional and very accommodating.
May 9, 2014
Rated 4 out of 5 by picesprincess convenient
The location of this hotel was easy to find and easy to access. It was clean and comfortable in every way except the bathroom. We found the bathroom to be uncomfortably small with minimal space for toiletries. A shelf on the side of the sink would be helpful.
April 30, 2014
Rated 5 out of 5 by ReLo Great restaurant and staff
I'm writing this while I am still staying at the hotel. Why? Because I am that impressed with both the staff and the food here. I experienced wonderful customer service by phone yesterday when I called to ask upgrade questions. Also, I arrived much later than I thought I would have and I was allowed to check out later than usual. To top it off, I ordered the steak for room service and it was absolutely delicious!!!! Starwood needs to imitate whatever it is that they are doing here at this restaurant to all of their other hotel restaurants because it was cooked to perfection. In fact, I'm curious enough to order lunch before I have to check out. My only true con is that the pool is not open and I did not see any notice about that when I booked the hotel. Also, I kind of wish the room was bigger but I do adore the fact that I have a private balcony! All in all, I would highly recommend this Sheraton. You can bet I will be staying here again.
April 27, 2014
Rated 5 out of 5 by MaryEL Superb customer service
We returned to the Sheraton Chapel Hill because of the great customer service we experienced on a prior trip. On this trip, the staff went far beyond in assistance in a traumatic situation. Our friends came up from Atlanta to stay with us at the Sheraton. Soon after arriving, the wife had a heart attack. The staff went out of there way to assist her husband with transportation to the hospital and finding an available room. It was such a traumatic experience for all of us and without the excellent staff support for the husband, it would have been even more difficult situation. Thank you especially to Steven, Emily, Sandy, and Priscilla (for helping me with a billing question).
April 24, 2014
Rated 5 out of 5 by Franclan99 Excellent hotel staff
We enjoyed our stay at the Chapel Hill Sheraton. The hotel was clean and the staff was extremely friendly and helpful.
April 21, 2014
Rated 3 out of 5 by FARI91 Bathroom and outlets
Bathroom was clogged
electrical outlets didn't work
April 19, 2014
Rated 5 out of 5 by JJ778 Good Stay
Staff and facility was very good. I do feel that the room has needs for better features. No towel rack or holding space for reserve towels. The doors to the closet we so big when they were open one cannot get past with out closing the door. The doors were also heavy and clumsy. On balance food good, morning paper available, quiet room and pleasant staff.
April 14, 2014
Rated 5 out of 5 by linda7170 the hotel has a great staff
Such wonderful people work here
April 9, 2014
Rated 5 out of 5 by Bwhm Great hotel
This is one of the best SPG properties we have visited
March 25, 2014
Rated 5 out of 5 by Londons Hotel is wonderful
Wonderful place to stay. Rooms are spacious and nicely decorated. Staff was so nice when we checked. Just a few minutes away from UNC - hospitals where we were going. Highly recommend this hotel.
March 24, 2014
Rated 4 out of 5 by societypres Starwood Preferred Guest
At check-in, I was led to beleive I was a Starwood Preferred Guest. However, in looking at my bill, I see that A41508029282 earned "at least 0 Starpoints for this visit".
If one is a Starwood Guest, don't you receive points for each visit?
March 24, 2014
Rated 5 out of 5 by DrB2014 A great place for a conference
Thanks for the opportunity to comment on the excellence of the hotel, the food and the venue for the conference of 120 particiupants. As a conference atendee, I was impressed with the staff attention including AV support. The shuttle for those of us without a car to locations close by was appreciated. The bedding was fabulous! The is my second stay with you and I congratulate you on your attention to detail. BG PhD
March 23, 2014
Rated 1 out of 5 by Sebastian84 Watch For Untrained Staff
My stay at this particular Sheraton was okay at best, but it was what occurred after that soured the entire experience.
Upon returning home and reviewing charges from the previous week, I noticed an additional fee of what appeared to be a duplicate charge. I contacted the facility and was told they would call back upon further review. I eventually was contacted and informed that the charge was accurate due to a no show the night prior to my stay. As my room was booked through an agency via work, I was unable to provide proof to the contrary (am still waiting on their response) and was stuck paying for the extra night. In the end I was told this was the hotels policy and they wouldn't back down.
Now I understand enacting certain policies and have no qualms with this establishment standing by theirs. Why I'm mad and the reason I feel compelled to write this is the total lack of information. Upon arrival I was never told of a "no show" the day before and my bill the next day reflected only my one night stay. In fact upon arrival I had the impression that there was merely an error on the hotel's part, as the receptionist indicated I was listed in their system for the day before and could easily change it. I only caught it after the charges took place.
During my conversation with the hotel, I brought this to their attention and was simply told that it must have been a new employee who wasn't fully trained. I found that dismissive at best, which was the tone of the receptionist, and cut my losses. I guess that individual was trained properly.
The reason I write this is not only for catharses, but a warning for anyone going to this hotel. Make sure you have a properly trained receptionist, because apparently this establishment has no problem allowing improperly trained staff to run their front desk. I know I shall never return.
March 20, 2014
Rated 5 out of 5 by Monica43 Great value for the price
This hotel has a luxurious feel for a great price. Stayed there for business in Durham but visited with my daughter in Chapel Hill. Great location to be close to both cities. Right off the interstate also.
March 20, 2014