Rated 5 out of 5 by sue0528 Very Pleased
The first night of my stay there were some problems. Management responded quickly and provided me with another room. Staff and facilities were great!
October 1, 2012
Rated 5 out of 5 by WNCPhysicianRecruiter Overnight business stay
I thorougly enjoyed my stay! I had a physician recruitment fair in the hotel and the comfort and convenience of my room was exceptional. Thank you!
September 22, 2012
Rated 2 out of 5 by Barbara78 Our visit to the Sheraton Europa
This Sheraton needs some work. Although the staff was helpful in that they listened to the problems, little was done to fix them. When we arrived, the remote control in our room was not working. They sent up a new one. We tried to access ESPN for a specific basketball game we wanted to watch and the reception was erratic, at best, mostly a blank screen that said no signal. Someone came up from engineering and reprogrammed the channels, which didn't help. I called the front desk to tell them we still couldn't access that channel and suggested that might need to call TWC. They didn't think that was necessary. We ended up going to the lounge where we were able to see the end of the game. Got a glass on wine each which was $8. Went to dinner later that evening and ordered the same wine which turned out to be $14/$16 per glass. No adjustment was made. The desk chair in our room was broken which made it impossible to use. The bathroom was so small which no place to put towels or any storage(we finally found them in the closet). There was a group of about 20 teens in the middle of the hallway to our room, very noisy. That was not fixed either.
December 12, 2012
Rated 4 out of 5 by Peace Room 300
I found the room very tight... maybe not the right size room for a king. The bathtub filled up with water from the shower, poor drainage.
April 8, 2013
Rated 5 out of 5 by Pam28 Nice hotel between Duke & UNC
Vincent and the staff at Sheraton Chapel Hill went out of their way to make sure our 5-night stay was enjoyable. Would stay there again!
November 8, 2012
Rated 5 out of 5 by Lee53 The hotel is doing a great job.
Room was a great size for 2 people in a double room. Hotel internet was easy to access and use. Thank you for making our stay great!
February 26, 2013
Rated 2 out of 5 by FAPO Disappointing hotel for SPG Members
Bad experience with customer service overall. As a platinum SPG member I would not recommend this hotel
June 14, 2013
Rated 5 out of 5 by Patricia96 Excellent Stay
Everything was better than expected. Thank you for making my stay great. Wonderful staff and beautiful hotel.
May 16, 2013
Rated 5 out of 5 by Richard12 Nothing to improve
The staff and facilitites were the best part about my stay. In particular Sean Parker and Vincent Seiberling were excellent.
March 18, 2012
Rated 5 out of 5 by jc2134 Great Service
Vincent and Steven treatly us greatly! Loved the Hotel
July 15, 2013
Rated 5 out of 5 by ANonymouse Above and beyond the call of duty
Vincent went way beyond his job to help us with directions and just all around helpful! Quite an employee (don't lose him)
March 24, 2012
Rated 4 out of 5 by margie32 Bathroom
Our tub drained very slowly (4th floor) and we had to hold the handle down for a very long time to ensure that it flused.
November 6, 2012
Rated 5 out of 5 by tiptime27 Awesome!
Wouldn't change a thing about this place. Nicest staff and cleanest hotel I have experienced in quite some time....
April 30, 2012
Rated 5 out of 5 by Tighe Always stay here on businees trips
Great location. Rooms are well appointed. Staff is always responsive and friendly. Love the starbucks in the room
November 12, 2012
Rated 5 out of 5 by Wayne Super excellent
I will come back when I visit Chapel Hill again next time
Some machines in the fitness room do not work well
February 1, 2013
Rated 5 out of 5 by Campos64 Service was fabulous
From check in to check out every staff member that I came in contact with was super friendly and very helpful!
August 27, 2012
Rated 5 out of 5 by beckleday business stay
The hotel is nice. However, I think for the money they should provide refrigerators and microwaves free.
March 18, 2013
Rated 5 out of 5 by Legs Ms. KH
The Sheraton Hotel is an awesome place to stay. I would recommend this hotel to any of my family * friends.
October 1, 2012
Rated 5 out of 5 by SandyP Nice and comfortable
We thoroughly enjoyed our stay at the Sheraton. The staff extremely friendly and helpful. We will return.
September 12, 2012
Rated 2 out of 5 by TKSOVER Avoid this property
I am a SPG gold member. This was the worst experience I had with the Sheraton brand. Very disappointed.
August 22, 2012
Rated 5 out of 5 by feenix24 Late Check In
Denise Dennis Was so friendly and helpful with our late arrival at the hotel. I felt taken care of.
May 18, 2012
Rated 5 out of 5 by Rosie Very surprised. Great stay
I was very surprised. I did not expect such a nice room and amenities. Food was great.
April 5, 2013
Rated 4 out of 5 by Lawrence422 Nice place to stay!
The bed was amazingly comfortable! And this is one of the cleanest facilities I've seen.
February 26, 2013
Rated 4 out of 5 by weekendtraveler12 Excellent service
Guest service agent Vincent provided excellent service in welcoming me to this hotel.
May 20, 2012
Rated 5 out of 5 by Jareen This hotel offers great service!
Sandee did an outstanding job! Superb Service! U.S. Army thanks you!
February 13, 2012
Rated 5 out of 5 by Bigmikee Great Stay
Me and my family loved everything about the Hotel. We plan to return soon.
September 12, 2012
Rated 5 out of 5 by Tkferral Hotel stay was above expectations
The front desk staff were great. Friendly, professional and informative.
December 19, 2012
Rated 5 out of 5 Review
Thanks for taking such care of me and my precious Shih Tzu, Bubbles.
February 17, 2013
Rated 3 out of 5 by BoyScout Bathrooms need updated
The bathroom tile is cracked and should be replaced.
April 25, 2013
Rated 5 out of 5 by TonyZ Pleasant stay
The welcoming staff were very cordial, friendly and helpful.
September 28, 2012