Rated 5 out of 5 by MarknAnn 99% Wonderful
the entire staff was top notch and our only issues were that the room heat did not seem to work, and that the pillows were almost comically poofy. The pillows were so insubstantial that they seemed to simply disappear when we put our heads on them! The heat issue made the room a little cool but otherwise we had a great experience. We were going to mention the heat on our way out but got distracted.
March 1, 2014
Rated 5 out of 5 by LAR220 Lovely accommodations
Our connecting rooms were spacious and well-appointed. Dined at the 1663 Restaurant 3 times. Delicious food and great service. Used the Fitness Room twice,, attractive and well-equipped. The Desk Staff, especially Sandee were most cordial and helpful. The only thing I could have wished for was an indoor pool. Also liked seeing dogs in the hotel. Beautiful place !
February 4, 2014
Rated 3 out of 5 by wigstheome Bland but Reasonably Dependable
Checked in on a Sunday evening. Platinum status was acknowledged, but given the older "bones" of the hotel, there isn't much the staff can do upgrade-wise. I would note that I do not need the front desk referring to me by my first name -- too friendly for someone I do not know and far from professional. My room was comfortable and the recent renovations are reasonably well done, but the rooms are definitely cozy. That said, the AC worked well, as did the wifi service. However, the fire detector was missing from the wall, and the shower ran noticeably cold (although the sink was fine). Best advantage is proximity to UNC, Franklin Street, Duke, etc.
January 14, 2014
Rated 5 out of 5 by Ebh44 Wonderful Staff
If you check in around 8:00 PM like I did, you'll have the lucky experience of meeting Sandy. What a kind, helpful and friendly person! After Sandy, I went to my room which was comfortable, clean and quiet. I hope to stay here again if I'm in the area.
December 29, 2013
Rated 2 out of 5 by Enjoyourself Average hotel
Having stayed in most of the hotels in the Chapel Hill area we thought we would try the Sheraton only to find it very average. They have a bizarre new program - "keeping it green". What this entails is no maid service. Unlike other hotels whose "green" program entails the reuse of bedsheets and towels, this one has you, the paying customer, do the house service! Of course the incentive is rich - $5 of a day or up to 500 points. Even though we opted out, there were still dirty dishes left in the hallway for much of the day - every day (and this was on the elite "Club" floor). Could only surmise that they are short handed staff - hence the program and the dirty dishes.
October 14, 2013
Rated 4 out of 5 by Sandy75 This staff at the hotel was fabulous!
The maintenance and front desk staff were great! The restaurant food was good and bar staff were accommodating and friendly. Try the burgers and chicken waffles! :)
January 20, 2014
Rated 2 out of 5 by Jomo Why do I continue to stay here?
They need to close this hotel down and renovate the guest rooms. The rooms are just old, dirty and the towels are horrible. They soap is a joke. I would expect this from a budget MOTEL. I'm assuming the proximity to the campus is why they can get away with such awful service and unclean rooms. Dog hair on our bed the first night, as well as sticky sheets...what gives? The Club Lounge should be called a "break room". I've stayed here for multiple reunions- never again. I'll take my business elsewhere until they retrain the housekeeping staff and do a major renovation.
May 21, 2013
Rated 5 out of 5 by nonameguest Friendly Staff and Great Fitness Room
Rooms were clean, fitness room was far better than most with new(er) equipment and cold towels for after workout cool down, and the staff was very professional, cheerful and accommodating. No complaints at all.
January 15, 2014