Rated 4 out of 5 by horses13 food sparse
I had a 6:30 am meeting. The 4th floor club did not have oatmeal, nor was it stocked before 6:30 am. The restaurant was not open, and room service could not deliver. I started my long day of meetings with one yoghurt in my belly. Not good.
December 12, 2013
Rated 2 out of 5 by Bernie2013 The hotel experience was not up to my expectations.
The restaurant staff that took care of us at the table were excellent. However, the person at the omelet station were rude and acted like they had no interest in what they were assigned to do.
The food (dinner) was prepared as requested and very good.
The issue I had with my room was the numerous areas that had mold. It was around the rim of the toilet & sink along with the walls of shower. This was very disappointing.
December 1, 2013
Rated 2 out of 5 by Enjoyourself Average hotel
Having stayed in most of the hotels in the Chapel Hill area we thought we would try the Sheraton only to find it very average. They have a bizarre new program - "keeping it green". What this entails is no maid service. Unlike other hotels whose "green" program entails the reuse of bedsheets and towels, this one has you, the paying customer, do the house service! Of course the incentive is rich - $5 of a day or up to 500 points. Even though we opted out, there were still dirty dishes left in the hallway for much of the day - every day (and this was on the elite "Club" floor). Could only surmise that they are short handed staff - hence the program and the dirty dishes.
October 14, 2013
Rated 1 out of 5 by Dixon123 Hotel has a long way to go
Originally given a room with a tub faucet that was running - not dripping, running. Heard a lengthy complaint re: lack of housekeeping from an irate customer while waiting for a new room. Our second room had a faucet that worked but the tub drained so slowly that we could have taken a shower and a bath at the same time. Also, no soap. Worst of all, the hotel charged our debit card $111.11 on a pre-paid reservation. They say the hold on my money will be removed within ONE WEEK. Is this acceptable to anyone? Sheraton Chapel Hill really needs to get their act together - they think a lot of themselves but don't deliver. Never staying here again.
October 29, 2013
Rated 5 out of 5 by ewhtn Great visit
The hotel was just as expected. The rooms were clean; the beds were comfortable; the hotel was quiet. The exercise room was easy to use and the staff was kind and helpful.
November 19, 2013
Rated 5 out of 5 by Zobaby Good pet friendly hotel
My husband and dog travel with me and this hotel was very pet friendly with rooms on the first floor with no elevator use to scare my dog. Had some loud tenants but was quietened down quickly without me having to complain.
Enjoyed our stay.
November 18, 2013
Rated 4 out of 5 by James81 Hotel staff were cordial and Professional
Iwould recommend staying at this property. I look forward to staying here each November when have our university homecoming at Carolina.
November 11, 2013
Rated 4 out of 5 by TDW28 This hotel met my expectations
I enjoyed staying at the Chapel Hill Sheraton. My only complaint was that I declined housekeeping so by Sunday morning, I ran out of toilet paper! There was also blonde hair all over the shower prior to me getting in so it tells me that the shower was not properly cleaned after the last guest left. The restaurant had outstanding food but the service both times I dined there left much to be desired. They were really busy both nights but my water was never refilled and my green beans were cold while the rest of my food was warm. Overall, I would stay at this hotel again.
October 28, 2013