Rated 3 out of 5 by bcarter Here's what happened
After checking in, I went to my room but the key would not work. I had to carry my heavy bags to the front desk. He re-keyed the room. I walk back and the key will still not work. So, I had to carry my bags back to the front desk. He then offered an upgrade that included a breakfast. After I ate that morning, I was told that I went to the wrong restaurant. So, I had to pay. So much for the upgrade. In addition to all of this, I ordered mac and cheese and a chocolate pie that night from the restaurant. The food was very bad. I could not eat the mac and cheese or the pie. It just did not taste good. The accommodations were fine. I slept well.
September 22, 2014
Rated 3 out of 5 by SpotlightBrands Satisfactory
Very nice hotel with all the amenities needed for a quick business trip. I made a mistake on my reservation and the staff was no super helpful but it was after all, my mistake. I made a call to the Starwood customer service line and they were INCREDIBLY helpful and took care of everything to make things right. Room had a great view of the pool and was very clean.
September 22, 2014
Rated 4 out of 5 by Doriankellley Home away from home
Friendly staff, quiet and clean accommodations, superb cuisine and a great location- the Sheraton in Chapel Hill- excellent for business travel.
September 20, 2014
Rated 3 out of 5 by jechho Decent enough, but breakfast a let-down
Perfectly decent hotel for a quick stop over. Free parking. Close to Chapel Hill downtown. Nothing luxurious here, and especially the breakfast in restaurant was weak (out of yogurts, very dry pancakes, limited selection, ice cold locale). Good fitness room, but one of the thread mills was not working. Nice looking pool, but at 7pm there was a lot of leaves etc. in it, and we skipped the dip we had planned. Plumbing seemed old, and there was an intense noise in the room from either below or next to us when they used their water which kept me awake from 6am. The fridge was a nice amenity, but it was also very noisy and had to be switched off at night. OK room size, but only one bed lamp & table to share in rooms wih two double beds.
September 4, 2014
Rated 4 out of 5 by wigstheome Decent and Dependable
Stayed over on July 4th in room 422. Check in was very slow as a couple of people checking in ahead of me had never stayed at the hotel and the woman at the front desk (to her credit) was very thorough. She did apologize for the wait. Given the physical configuration of the hotel, suite upgrades are basically non-existent, although the Club Lounge was open despite the holiday. The rooms are generally comfortable, and have been renovated, but are on the smaller side. The fitness room is adequate, and wifi is free. The hotel is very convenient to Chapel Hill and Durham, with lots of shopping and dining options nearby.
July 15, 2013
Rated 4 out of 5 by murrayt2 Staff Support is Excellent
We were met and treated professionally and with courtesy.
The person at the receptionist desk did her best in locating a comfortable room at a reasonable price.
August 25, 2014
Rated 3 out of 5 by FARI91 staff
staff was helpful, we arrived late needed roller bed they brought it right away
August 25, 2014
Rated 4 out of 5 by beckleday Training Site Stay
It was disappointing that every room did not have a refrigerator or microwave. It cost more to have those in your room. As a SPG member some rooms had free bottles of water while others did not. Honestly, it's just the little things that would not make this a perfect place to stay.
August 21, 2014