Rated 5 out of 5 by Spice70 Kudos to the Sheton
My wife had surgery at UNC Hospital. The Sheraton was just what we needed f after the surgery. The staff could not
have been any more accommodating. Not
only was the service great, but the attitude and customer service was magnificent. We both appreciated the kindness and excellent service we were afforded during our stay.
January 9, 2015
Rated 4 out of 5 by wigstheome Decent and Dependable
Stayed over on July 4th in room 422. Check in was very slow as a couple of people checking in ahead of me had never stayed at the hotel and the woman at the front desk (to her credit) was very thorough. She did apologize for the wait. Given the physical configuration of the hotel, suite upgrades are basically non-existent, although the Club Lounge was open despite the holiday. The rooms are generally comfortable, and have been renovated, but are on the smaller side. The fitness room is adequate, and wifi is free. The hotel is very convenient to Chapel Hill and Durham, with lots of shopping and dining options nearby.
July 15, 2013
Rated 3 out of 5 by wigstheome Bland but Reasonably Dependable
Checked in on a Sunday evening. Platinum status was acknowledged, but given the older "bones" of the hotel, there isn't much the staff can do upgrade-wise. I would note that I do not need the front desk referring to me by my first name -- too friendly for someone I do not know and far from professional. My room was comfortable and the recent renovations are reasonably well done, but the rooms are definitely cozy. That said, the AC worked well, as did the wifi service. However, the fire detector was missing from the wall, and the shower ran noticeably cold (although the sink was fine). Best advantage is proximity to UNC, Franklin Street, Duke, etc.
January 14, 2014
Rated 2 out of 5 by Missy27 Sadly Disappointed
I have been staying at this property for 12 years and am sadly disappointed that my last 4 visits have been less than stellar. I am not looking for rock star status but it would be nice to be recognized as a lifetime Platinum at check in, particularly since the same person checked me in on the last 4 visits. I did not get the requested room and no one made an effort to correct the errors. The attitude from the front desk was "oh well", sorry. I checked out early and will not be back again. Also, the rooms have been renovated but there is still much improvement needed: the a/c units are noisy;my door did not close properly on one of my visits; fixtures were missing on lights and sprinkler heads( a hole in one ceiling); plumbing leaks and electrical problems.More attention should be paid to engineering issues when renovating, rather than just esthetics.
July 22, 2012
Rated 5 out of 5 by JamesonLover Great Service
I stay at your Chapel Hill property 2 weeks a month and have always enjoyed great customer service. This week, while working out of the 1663 bar, your manager Rex noticed that the bar was running low on my favorite beverage. He ran out to the store to make sure the bar would not run out. This kind of service should be rewarded and is the reason I stay at the Chapel Hill property whenever I travel to the area.
September 27, 2013
Rated 2 out of 5 by Enjoyourself Average hotel
Having stayed in most of the hotels in the Chapel Hill area we thought we would try the Sheraton only to find it very average. They have a bizarre new program - "keeping it green". What this entails is no maid service. Unlike other hotels whose "green" program entails the reuse of bedsheets and towels, this one has you, the paying customer, do the house service! Of course the incentive is rich - $5 of a day or up to 500 points. Even though we opted out, there were still dirty dishes left in the hallway for much of the day - every day (and this was on the elite "Club" floor). Could only surmise that they are short handed staff - hence the program and the dirty dishes.
October 14, 2013
Rated 1 out of 5 by StarPlatinum Recent Stay At Sheraton Chapel Hill
Recent stay indicated that this property needs significant improvement ... was issued a Room that was already occupied (how exactly does that happen)? And the new room that was provided had crumbs all over the desk and paper shreds on the floor (not cleaned).
Part of our dinner at Shula's on premises was ice cold. Had to send it back.
January 25, 2013
Rated 5 out of 5 by JSM3 After a LOOONG Day.
It was literally one of the coldest nights of the year to date, 37 degrees!! After a long day of tailgating and football we decided we just were not up for the drive back to Charlotte.
What a gift to be greeted by a great front desk person, an exceptionally warm, clean room, and cool crisp bed with snow white pressed cotton.
Need I say more? I was in heaven, And as you can imagine no bags were packed - so they even offered up REAL toothbrushes and Colgate the next morning with complimentary Starbucks in the lobby!!!
WORTH. EVERY. PENNY!!
November 30, 2014