Rated 1 out of 5 by Perk20 Dead bugs on window sill
I attended a retreat at the sheraton in Columbia, the weekend of the Columbia Mall shooting. The first room I checked into had a strong ordor and the carpet and the arm chair were heavily stained. The young lady at the front desk moved me to the room directly below the first room and it too had the same wretched ordor but cleaner carpets and no soiled chairs. Next morning I went to open the curtain and discovered at least three dead bugs on the window sill, on their backs with their little legs straight up in the air. I reported the ordor issue, the soiled chair and carpet issue and the dead bugs to the manager on duty before I checked out and the hotel still charged me full price for the room. The manager gave me the impression that he was going to see what could be done and get back to me. When I checked out I misread my reciept and thought that he had decided to not charge me for the room so I thanked him for being sensitive to how gross it was to see dead bugs in your window before that first cup of coffee. Upon check out the manager on duty received my thanks and gratitude but never let on that he had done nothing to address the bug issue in the form of compensation. I recently disputed the charge because my thought was that the charge was expensed to my card in error but I soon found out after my credit card company and I contacted the hotel that the manager had not logged the issue nor had he. taken any steps to secure my future business. I am currently waiting to hear from hotel management.
March 12, 2014
Rated 1 out of 5 by Stats Dropped the ball at every opportunity
This particular stay has convinced me to break any ties with the SPG brand. At check in, the clerk had some sort of attitude and bizarrely refused to input my SPG number or my husbands, because we didn't have the actual card, just the number. There were no luggage trolleys, and the clerk ignored me when I asked if there was a bell hop or valet available.
As we had already had a long trip to the hotel, we used the room service order for breakfast and hung it on the door. At 2:00 am, I was awakened by loud music and light spilling under the door of the connecting room which was immediately next to the head of the bed. In the morning, I pressed the button on the phone to call the front desk, but it instead connected to a central reservation center, who told me to call the hotel directly. When I reached the desk, I requested to move to a non-connecting room. The clerk asked when I would like to move and I told her that breakfast was ordered to arrive just before 7, so anytime after that. At 7:30 am, starving and jet-lagged, I opened the door to see if the tray had been left at the door only to find that the order had never been picked up. My husband went down to get the new room assignment and make sure we got breakfast, and the clerks at the front desk began to have a conversation with each other, apparently astonished that there was such a thing as a breakfast order that should be picked up the evening before. We moved quickly to the new room, as my husband had an overseas meeting to call into, only to find that we had been given a room that was not only shabbier -- but was another connecting room! I went down to ask again for a non connecting room, and the clerk demanded that I return to my room to get ID, at which point I spoke to the manager to let her know that this stay so far had been unacceptable and that because of the ineptitude of the staff I had not been able to eat or sleep. She was very professional and understanding, and did even send up a note with some wine and fruit that evening apoligising again. After retrieving my ID, and narrowly avoiding tripping on the pulled up carpet in front of the 5th floor elevator, we were given the third room on the fifth floor. It was not a connecting room, but had a queen bed, stained furniture, ripped wall paper, and a leaking toilet. We made the mistake of ordering room service for dinner, being too exhausted from the previous night without sleep. Crabcakes were a regional specialty and were fine. The Cesar salad was a watery mayonnaise disaster made with just stalk end ribs of lettuce that were inedible, Bourbon salmon was ok, but the potatoes tasted like sweetened paste, as if they had been made with sugar in place of any salt and then whipped into a gluey glob. To his credit, I did get an email from the chef, as the tray was returned with most of the food untouched and a note about the salad.
Overall, the staff was uneven, the room service unacceptable, and the condition of the hotel itself shabby.
March 5, 2014
Rated 2 out of 5 by JZ168 Hotel needs training
Prior to my arrival, my company had reserved a "Deluxe 1 King Bed" room for me at this hotel. This was stated in my itinerary however when I checked into the room, I discovered 2 double beds instead. I left my luggage in the room and went back to the lobby to inquire about the reservation. Unfortunately to my disappointment, there were no King beds available that night. The receptionist however did find a Queen bed in an Accessible type room and switched the rooms for me. So I went back to the first room to retrieve my entire luggage and drag them across the hotel to the second room. To my dismay, the room was also a double bed. Frustrated, I call them to let them that both rooms were double beds and that I will just settle for the first room since I preferred the layout of the non-Accessible type room.
During my stay, I noticed that Housekeeping kept forgetting to replace my towels so I had to call Guest Services several times to inquire. On the first day, I called to ask for hand towels and body towels. The front desk informed me that they will bring them up. I left the room for a business meeting but when I got back I noticed that only the hand towels were provided. I called the front desk again and informed them that I still need body towels and a floor towel which was also discovered to be missing. Twenty minutes goes by and I received a call from the front desk asking whether I received my towels. I did not so the receptionist went to check on that. Minutes later, Housekeeping did arrive with a stack of towels. The floor towel was still missing but I made do by using one of the hand towels. On the second day, Housekeeping removed the stack of towels I received the day before and left me with one body towel. I was annoyed but again, I made do with what I had.
The last and final day, I was woken up early by Housekeeping entering my room. You would think they have some kind of system in place to know who has checked out of the hotel and who hasn’t. Out of frustration, I called the front desk to leave a voice message with the General Manager. Minutes later, I got a call back from a manager on duty. Unfortunately I had a really long day the day before and I was emotionally drained so I was not able to explain my situation very well and it did not help when the manager asked me whether I had placed the “Do not Disturb” sign outside the door after I asked her why she doesn’t have a better system in place to inform Housekeeping who has and has not checked out of the hotel. Nothing was resolved and I was just left frustrated by the experience I had during my stay at this Sheraton Columbia hotel.
February 8, 2014
Rated 5 out of 5 by ladydor Snowed In
I was snowed in at the sheraton for a couple days. Wht a delight ! The restaurant had a special buffet dinner which was reasonably priced and the food was great. I opted to stay in one of the PURE rooms because I didn't have my CPAP machine, it really helped with my breathing and I slept really well in the comfy bed!. The staff is AMAZING and went out of their way to give special care to were stranded due to bad weather. Management should proud!
February 16, 2014
Rated 2 out of 5 by DisappointedDude Aging hotel with few amenities
This is the first time I've stayed at the hotel, although I've been to functions here a number of times. The rooms are small and feel very dated, although the bed linens are nice. The hotel lobby and tiny bar are at the base of the tower where all the rooms are, and even small groups of people get sushed by security if they are talking because the open tower carries voices to the rooms too well. There are a handful of decent restaurants nearby, but almost nothing else. The club level lounge is anything but luxurious.
January 20, 2014
Rated 4 out of 5 by Hope42day Nice
The rooms are nice however every room should have modern adminities without added cost. Microwave and refrigerator should be included. I am grateful for the upgrade to the tower however adminities requested at booking should be in room upon check in. The room has a lovely view of the lake. The breakfast buffet leaves much to be desired but Dinner is fabulous. The bed mattress is not the most comfortable neither are the pillows. I use this hotel only because of the convenience of being in the same location as our event.
January 19, 2014
Rated 2 out of 5 by Atpj Comedy of Errors
As an SPG Gold member I have certain expectations-none of which were met at this hotel. NO recognition, upgrade, or breakfast. Booked in to the Lodge area which is just dark and scary.Booked for King room, after walking forever,got to the room,with 2 doubles.Called desk, they told to come get another key-no go, bring it to me. Room even further out, remote not working so was replaced.Room service Key Lime pie was old and cracked,bread pudding cold. Woken by another guest at 1am only to fall back to sleep and be woken by housekeeping at 8:50. Ridiculous.
May 16, 2012
Rated 3 out of 5 by CorporateDiva Amazing Staff! Rooms need work...
I love the staff at the Sheraton Columbia. I consistently stay for business and every member seems to remember me positively and make me feel like an MVP. My room was sub par. The courtesy toiletries when I arrived were already used. There was no courtesy water and there were paper cups that had been used but were turned over to look like new cups. It made me question the overall cleanliness of the room.
January 17, 2014