Rated 1 out of 5 by rachel3 Bizarre Experience
My coworker and I had the craziest experience here. We were placed in a room in their basement that took at least 10 minutes to walk to, including stairs without an elevator option. We got in our room and there was literally water dripping everywhere- down the walls, headboard, on the bed, etc. Everything was damp to touch. We called the front desk and they didn't even act like it was a big deal. They sent an engineer to come "check it out" and he literally laughed and left the room- we didn't know what was happening. We ended up calling the front desk 3 times (actually more without them answering) and they kept telling us different info. We finally just made the trek back up to the front desk and waited there. Finally, after more than an hour at 2am they gave us a King Bed room in the tower, which was nice. All they comped was giving us access to the Club Lounge and an extra 1000 Starpoints. The service was horrible- the way they reacted made us think they knew about the room being like this before sending us down to the dungeon. I'm a loyal Starwood member and was blown away by the experience. Very sad.
September 25, 2012
Rated 4 out of 5 by JCole Hotel
I was a little disappointed with my room. It took a long way to walk to get to my room. Just not convenient. But overall, I attended an event that was great. Food outstanding.
September 16, 2013
Rated 2 out of 5 by Jazz2014 Horrible Experience
We checked into the hotel and we were shocked at the accommodations. We are SPG members and there were no upgrades offered because that particular hotel only has one suite. I have never heard of a hotel having only one suite. The rooms are small; the furniture was full of stains and worn. I felt like I was staying at a cheap motel. We asked to speak with the hotel manager and she explained the hotel plans to have some renovations done in the near future. We explained how unsatisfied we were with the hotel and we were looking elsewhere to stay. There were no efforts put forth to convince us to stay.We checked in early spent most of the time trying to find another room and met with the manager to find better accommodations. We decided to leave the hotel and they charged us $100 for the few hours spent in the room. I am very unhappy with the response we received and furthermore, the appearance of the hotel. My expectations of a Sheraton are higher than what we experienced. We stayed at a Sheraton in Roanoke Virginia, the staff was helpful and the hotel’s appearance met our needs/expectations. If you looking for a quick stay, the atmosphere (beat up furniture) is not important to you, this location is your place.
June 26, 2014
Rated 4 out of 5 by BatMitz Guest
Eriana Shavers was instrumental in getting us a handicap room and we are very grateful for her arranging this
June 8, 2014
Rated 3 out of 5 by candlepin1977 Hotel for NB&C Managers Meeting
The hotel was OK. The only item that needs attention for room 355 is the toilet. When it is flushed, it does not flush properly. One has to hold the handle down to flush.
May 1, 2013
Rated 5 out of 5 by EdandMary The staff is outstanding
The Greeting was outstanding - we love Starwood - it makes us feel at home. Mr McKnight at the desk was awesome and so was Ed in the Club Lounge. Kudos to the staff!!!!
August 31, 2012
Rated 5 out of 5 by summersp49 This hotel is beautiful
Staff very professional and helpful. Staff very knowledgeable in all areas. Food was excellent and very clean.
June 4, 2014
Rated 5 out of 5 by Zee2731 Everything to perfection.
Staff eager to please. Outstanding
services. Well kept exterior.
June 24, 2014
Rated 5 out of 5 by Renthal Columbia's quiet secret
Wonderful hotel with spacious rooms, great views and friendly staff. Close mall gave choices for food and shopping and quick access to freeway for nearby exploring.
December 22, 2012
Rated 5 out of 5 by jbs21 My nieces wedding
Our stay was pleasant. The rooms were very nice (except for the pillows - tooo soft) but all in all it was a nice stay. The restaurant downstairs served good food.
August 13, 2013
Rated 5 out of 5 by Brownie5 Exceptional service
I enjoyed a wonderful 3 night stay beacuse of the high level of warm and sincere service. These guys get it from top to bottom, coupled with an immaculate hotel.
February 23, 2013
Rated 4 out of 5 by KJB1 Great location and excellent features
Great lakeside location. Easy access to entertainment, shopping and historical sites.
June 10, 2014
Rated 3 out of 5 by JAcK The hotel needs updating but provides a comfortable stay.
My smoke alarm went off around midnight due to battery failure the tech didn't bring a battery. He should have come prepared to minimize my loss of sleep.
May 21, 2013
Rated 5 out of 5 by NoVAMetal M3 Festival Say
As usual this is our go-to for the M3 festival and everything worked out great. Room service was very good, fast and delicious.
April 28, 2014
Rated 5 out of 5 by LentenRose great complimentary breakfast
The complimentary breakfast was excellent.
Had not expected the many choices and was
pleasantly pleased with them.
May 9, 2014
Rated 4 out of 5 by BobbyD901 Job well done.
This trip was fast and short. Your staff was always one step ahead. They are a credit to the corp. Next time I'm in the area I will stay with you!
September 22, 2013
Rated 3 out of 5 by punkin Valentine's Day 2012
My husband & I were looking for a quick getaway for Valentine's Day... The staff were wonderful: friendly, helpful, and polite. The hotel beautiful. The room nice, clean, and roomy. The bed comfy, the bathroom clean. The Waterside Restaurant was pleasant and the food was good and plentiful. Unfortunately, we wouldn't stay here again. The way the hotel is designed, with the lobby open right up through all the floors making for a very noisy hotel. Lobby noises traveled up to the 7th floor where we staying. If the heater was not running, we heard everything. And not to mention, the inconsiderate guests (not the hotel's fault) next to us - and the very thin walls. We heard them very clearly directly their "dates" to the hotel and later joining them. We called the front desk, but we would have to move.. and we were tired so we just turned the heater on... just a poorly designed hotel, but a beautiful one. If you do stay here, take a portable sound machine to drown out the noises. Now, I have to deal with fixing my hotel bill.. the dinner was supposed to be included in the Valentine's Day package and it was charged to my credit card instead...
February 13, 2012
Rated 4 out of 5 by None123 Better Sound-Proofed Doors
Rooms in the Lodge portion of the hotel could benefit from better sound-proofed doors. Aside from that, room and facilities all met expectations.
December 5, 2012
Rated 5 out of 5 by creampuff Exceptional Service/Wonderful location
I have stayed at this location for the past 6 years evey time I'm in Columbia and will continue to do so. This hotel is the complete package.
June 11, 2013
Rated 5 out of 5 by clay52 hotel stay
Sandy, Michele & Tyrone gave exceptional service on my recent stay at your hotel.
You have a very nice staff.
May 5, 2014
Rated 5 out of 5 by Mkcrawley2 Moore/Yuille Reunion 2012
We would like to sincerely thank you all for your Hospitality for our reunion. You all helped to make our reunion stay a very pleasent one,
August 15, 2012
Rated 5 out of 5 by Robbiek my maryland stay
I stayed for 2 nights at the Columbia town center Sheraton-Front desk was very accomodating-Room service prompt and the room very clean
October 4, 2012
Rated 5 out of 5 by Thomas25 Personal Staff & Great Customer Service
The hotel staff was wonderful & made sure I was well taken care upon my arrival. My room service was excellent & came on time as stated
January 3, 2013
Rated 5 out of 5 by Muffin2012 This hotel has a great location.
We have stayed at the Columbia Sheraton for the last 12 years at Christmas and several other times as well. We are satisfied customers.
December 28, 2012
Rated 3 out of 5 by freezy Need my AC constantly
AC was not working properly--when you put fan on HIGH it only acted as "AUTO.
TV SLEEP button didn't work--was very quiet room however
December 3, 2012
Rated 3 out of 5 by General22 My experience
The public areas need to be cleaned better particularly the stairs leading downstairs.
We asked for a wake-up call, never came.
May 14, 2013
Rated 3 out of 5 by AMCD929 fair
stay here frequently - the best part about this hotel is the service from Bert, the concierge manager. Five stars to him!
December 26, 2011
Rated 2 out of 5 by THSmiles Customer Service Needs Training
Customer Service needs a lot of work. Also the front desk does not pay attention to what they are doing I had billing errors.
May 14, 2013
Rated 5 out of 5 by Bill Great hotel, Staff excellent, perfect location
The staff was excellent on all levels. Special thanks to Bert at the club level lounge, great service and good communication.
March 16, 2013
Rated 1 out of 5 by Jerome357 Bad experience
My experience at the hotel on Saturday was very uncomfortable after being evacuated.......
May 5, 2014